ANYVAN Reviews

Name: ANYVAN
Address: 5 -17 Hammersmith Grove The Triangle Hammersmith London, London
Rating: 3.31

3.3 Rating 2,479 Reviews

58 %

of reviewers recommend ANYVAN

Company Reviews

Metrics

Info

3.3

Based on 2,479 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ANYVAN:

AnyVan - Move Anything, Anywhere

Save up to 75% on deliveries and removals

No matter what you are moving; from a King-Sized bed to a framed picture of the Queen; a Grand Piano to a classic Ford Capri; we’ll take care of it all the way from Penzance to Peterhead and beyond.

We do this by marrying people looking to move something with our trusted team of AnyVanners. They are equipped with the knowledge and expertise to go the extra mile. And our customer team are always on hand to ensure there is a friendly person to guide you through the journey.

Phone:

20 3872 3050

Email:

it_service_account@anyvan.com

Location:

5 -17 Hammersmith Grove The Triangle Hammersmith London
London
W6 0LG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Our removals guys were fantastic and kept me informed every step of the way.”

Helpful Report

Posted 3 years ago

“I am a far from happy customer. Having lost my mother I had a few pieces of furniture moved from her care home to mine and planned to use the van to then dispose of a few items of furniture to the dump. I paid for this, to then find someone had used my garage (in a block) to dump lots of other furniture on top. So it was impossible to remove the sofas. I told them about this before the collection. The rest was fine, but I have had to spend the last 2 weeks constantly chasing to find out today, that they will not give a refund, despite not doing the whole job. Why I have had to waste literally hours on the phone for nothing! They could have told me this much earlier and I would have cancelled the job outright. At a time when I am mourning my mother I shouldn't have to have such poor customer service. 2 people promised to phone me back and nether did. They don't care as long as they have their money!”

Helpful Report

Posted 3 years ago

“Made a booking online with the requested pick up time on 10-5, the confirmation came through 8-6 which was clearly a system error on their part. Driver allocated could not do a 10am pick up and AnyVan customer service not willing to reallocate a new driver without a 50% reschedule charge unless I can “prove” they made a error.”

Helpful Report

Posted 3 years ago

“Ours was a complicated move, involving taking our things to storage, where they remained for three months, and then moving them into our new house. The men who did the first move were unprofessional, loud and careless, and somewhat intimidating, but there was no choice but to use them, since we had to move quickly. Three months later, careful removal people brought a set of damaged, sometimes destroyed items to our new house. The TV was smashed, my Ercol furniture, mahogany chests and rosewood display case were chipped and gouged, and the display case had a broken foot. Mattresses seemed to have been dragged, with damage to corners. There were items with trim broken off. Our fridge had a broken foot and scratches to both sides. Everything was ruined. Anyvan's response was to offer £400 in compensation, telling us that it was not clear that the removers had damaged the items, even though the gouges did appear fresh, and referring us to their insurance cover, which was a maximum of £100 per item. I paid in excess of £5000 to Anyvan and am left with damaged and sometimes unusable items. I would advise you use someone else. Anyone else.”

Helpful Report

Posted 3 years ago

“Fantastic company, great prices and great lads that moved our stuff. Second time using any van. Thank you. Will deffo be using again when we move.”

Helpful Report

Posted 3 years ago

“This was a reasonably priced, efficient, timely service. It was provided with excellent pre- delivery communication which helped to put our minds at ease. The lads were friendly, clearly knew exactly what they were doing, and inspired confidence. Just what we needed - thank you.”

Helpful Report

Posted 3 years ago

“Utterly disgusting robbery. The misleading website led me to believe I would have use of the van from 0800-1800h. After you pay, they then reveal the van will turn up at some point between 0800 and 1800h. There wasn't a specified category for my items but I requested two boxes to place my items in. The driver rang me en route and when I inquired about space, he described the size if the van, assured me he had plenty of room and that he would arrive in 1-1 1/2 hours. After sitting waiting in the cold for six hours, the shady-looking driver turned up in a battered old DHL van and declared that his van was full and he couldn't take my items. Customer service (Yusef) was utterly useless and stated that I was not entitled to a refund. Not even a partial refund. He kept me on hold and failed to summon his superior. So I've essentially had my day wasted and been robbed for the privilege. AVOID AT ALL COSTS!!”

Helpful Report

Posted 3 years ago

“Awful, actively rude and distressing, also will fleece you and rob you blind when 'compensating' broken items... nearly a year later. Not professional, will smash your most priceless, precious pieces during any move, then ask YOU to do all the admin for any claim, and stamp all over that quote, offering you an ARBITRARY pittance as a "gesture" and ignoring any statutory rights we have. Just insulting, and very disappointing. Go local for far better and more competent, professional service which won't drag out for months - you have better things to do with your time and stress when moving house! [By the way they left my elderly mother, who was poorly at the time, to clean up 39600 square cm of shattered glass while I was at the new property.]”

Helpful Report

Posted 3 years ago

“I can break this into two parts - the AnyVan experience and the driver experience. The drivers were fine although they spoke very little English and baulked (understandably) at being asked to carry boxes a reasonable distance through a pitch dark garden. I had brought this up with AnyVan before I even booked and asked if it would be possible to collect one day and deliver the next, i was told that would depend on the driver having storage and that they would be ok - they had torches! I information varied according to who you spoke to. You are certainly not assigned a personal contact. I spoke to a different person every time I called. One man insisted he would call me back before he went home - he didn't. The staff are all very pleasant but they won't volunteer information. I was told by one that I should have asked for storage in advance, not wait for the driver info, at an additional cost of £300! The price starts well but there are so many add ons! You need to read the ts and cs or you could get caught and nobody asks the pertinent questions when booking. For example they will not move things upstairs if they have not been warned in advance. You are told you will get the driver info the day before. I asked my driver if I could add some things on as advised. He said he would talk to AnyVan in the morning. If he hadn't been able to they would have reasigned drivers at - guess what - a hefty additional charge! Fat lot of good giving me the driver details the day before - the next day mine was changed anyway, along with the collection time etc. Real time tracking is a joke! So basically AnyVan don't communicate with the driver or yourself and don't offer solitions to problems until it is too late. I much preferred the old system when it worked as a comparison site and you could address your questions to the driver and not to a faceless, unknowledgeable agent who is simply going through the motions until tea time. I don't think I'd use them again.”

Helpful Report

Posted 3 years ago

“Fantastic efficient service. Will continue to use!”

Helpful Report

Posted 3 years ago

“Driver was prompt, polite and helpful. Goods were well secured and protected during transit. Collected and delivered on the same day.”

Helpful Report

Posted 3 years ago

“Very pleasant and hard working, arriving when scheduled and completing the job in good time.”

Helpful Report

Posted 3 years ago

“Made a booking approx 12-14 days in advance. Spoke to an agent day before move who said I could change the itinerary up to 9pm that night but not possible to do online and was cut off from their number after 45 mins… On the day, the driver broke down (apparently) so a new van was sent 4 hours later, and boy, did it all go to hell from then on. They started literally throwing our boxes around, with several being dropped and broken, then they smashed a door onto our cats head, and laughed when I pulled them up on it. At the drop off address they dumped everything in 1 of the downstairs rooms, until I again had to tell them to take bedroom furniture upstairs (they left it all in the kitchen still aside from 2 chest of drawers) and then, when I had dragged the appliances through the house to correct rooms and installed them, we found the washing machine smashed up. Then a big work desk was in pieces too. Claim made to CS, who after almost an entire month then declined it because we didn’t take photographs of the broken goods before the move. Shambles from all accounts here, and I’m hoping I have some recourse from the credit card company as we now have to replace best part of £700 of goods.”

Helpful Report

Posted 3 years ago

“Great service, good value, good time keeping and communications by the office and drivers, friendly and helpful drivers that also take care to protect items, highly recommend.”

Helpful Report

Posted 3 years ago

“Polite and friendly. Our removal was small and quick. I gave 4 stars because I had to chase the driver as I had not heard from them by 2pm.”

Helpful Report

Posted 3 years ago

“The worse ever experience that I had so far. I always do moves with other companies and never had a bad experience . Any van are Very unprofessional and rude. A complete scam. They initially gave me lower quote then charged me more and finally did not pick my stuff . I had been in a lot of trouble and had to arrange someone in emergency and paid them. Now I have asked for my refund and they are not giving refund either.”

Helpful Report

Posted 3 years ago

“Polite and friendly. Our removal was small and quick. I gave 4 stars because I had to chase the driver as I had not heard from them by 2pm.”

Helpful Report

Posted 3 years ago

“AVOID AT ALL COSTS CAUSE IT WILL COST YOU! Book movers 8am-6pm so assume you would have them for that time frame to only be told that’s the time slot they can arrive in. Completely unprofessional movers arrive in an unmarked van, wouldn’t take all my belongings because apparently you have to list everything down to the teaspoon! Cheek to charge an extra £88 for a 2 second walk to the car park. To top it all off they are completely unprofessional and careless when it comes to your belongings. 2 oak double wardrobes completely damaged beyond repair and tv smashed to pieces even though we took the care to bubble wrap it an ensure it was safe. Getting to the destination they have no regard for your belongings and just strive to get them out the van quick enough to go to their next job! Over £2000 worth of belongings destroyed in a matter of hours and they will not take any responsibility for the damage they have caused! Also had the cheek to tape over the damage to my wardrobes so I wouldn’t see until it was taken off. Friends witnessed them throwing my belongings into the van. Not to mention if you have any white furniture wrap it up because it will come out the van filthy. No responsibility taken by the company what so ever as we did not have pictures of our belongings before the damage took place, which In my opinion says it all if you have to take your own pictures of belongings before they are put in the hands of a moving company! Would never use again! Unless you want to be over £2000 out of pocket do not use this shambolic company!”

Helpful Report

Posted 3 years ago

“Anyvan are an incredibly manipulative company and lack any sense of responsibility for the behaviour of their drivers. I had a house move paid for, the drivers show up and demand that I tip them directly because the schedule of items is different from what was on their manifest despite me a) having changed it with anyvan and b) the amount I'm paying staying the same because the overall amount of items is the same (I took boxes myself, had a bookshelf they needed to take instead). They refuse to take a wardrobe that was booked on without me paying a tip, so I hand over £80 in cash for them to do the work(about 15%). They leave this wardrobe to the end and subsequently I have to destroy it so I can remove it from the property as the new buyers move in that afternoon. The drivers wouldn't give the tip back. I raised this with Anyvan on three occasions and each time their call centre said they'd look into it but they are unresponsive. In the new year I'll be opening proceedings against Anyvan for the cost of a replacement wardrobe and the tip return”

Helpful Report

Posted 3 years ago

“Quick on time delivery”

Helpful Report

Posted 3 years ago

ANYVAN is rated 3.3 based on 2,479 reviews