ANYVAN Reviews

Name: ANYVAN
Address: 5 -17 Hammersmith Grove The Triangle Hammersmith London, London
Rating: 3.32

3.3 Rating 2,519 Reviews

59 %

of reviewers recommend ANYVAN

Company Reviews

Metrics

Info

3.3

Based on 2,519 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ANYVAN:

AnyVan - Move Anything, Anywhere

Save up to 75% on deliveries and removals

No matter what you are moving; from a King-Sized bed to a framed picture of the Queen; a Grand Piano to a classic Ford Capri; we’ll take care of it all the way from Penzance to Peterhead and beyond.

We do this by marrying people looking to move something with our trusted team of AnyVanners. They are equipped with the knowledge and expertise to go the extra mile. And our customer team are always on hand to ensure there is a friendly person to guide you through the journey.

Phone:

20 3872 3050

Email:

it_service_account@anyvan.com

Location:

5 -17 Hammersmith Grove The Triangle Hammersmith London
London
W6 0LG

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible service, they want 48 hours notice when you want to access your stored items & charge £25 for it! Do not use this company !”

Helpful Report

Posted 2 years ago

“Like everyone else(apart from the dubious good reviews)this company are shockingly bad at customer service, responding to problems and don’t forget they take 65% of your money for doing nothing. Take my advice scan down the page and get a better removal company who care and for a lot less money.”

Helpful Report

Posted 2 years ago

“Avoid. Similar to other reviews - I paid a premium for a set collection time with the assumption delivery would be immediate or at least very soon after. (Nowhere on booking did it say this would not be the case).Delivery finally turned to at 7.30pm, over 8hours after collection. No tracking information available / working and no driver call or notification prior to arrival. Was promised a call back from a manager within 48hrs. Despite chasing 4 times I have never had that call back. Complete contempt - happy to take your money but if a problem arises provides no help or support. Left hugely out of pocket and upset by the stress caused”

Helpful Report

Posted 2 years ago

“Awful company, avoid completely! The guys that turned up were rude and damaged several things in my house. The company completely refused to pay any kind of compensation after they broke my TV even though their drivers showed a lack of care and respect and they admitted to other damage in my house. Staff were dismissive. Definitely do not use this company.”

Helpful Report

Posted 2 years ago

“Two man team was sent with inadequate room for my furniture. They were rude, aggressive and dragged mud all over my house. After 1 hour tense argument with the men and Anyvan - i felt more unsafe as my elderly parent were present. I asked them to leave and Anyvan said they would call be back after discussing with their manager to rearrange. No call came that day, I rang the day after and they said they would ask the person dealing with the issue to ring me, again no call back. Same happened the day after. Now it is 3 weeks later and they still have over £500 of payment and I have still not had a call to arrange my house move! Absolutely no vetting of the people they use from my experience and it’s dangerous just sending men who are aggressive and clearly have every intention to get out of doing what they have been paid to do. Hideous experience, my parent are still upset by it. I am waiting for a full refund so I can use a legitimate removal coming! Taking people’s money at such a difficult time and then refusing to communicate a resolution! Awful”

Helpful Report

Posted 2 years ago

“Worst delivery service. My delivery reached me after 5 hours for a distance that was actually only 1 hour by road. And the driver said no to take all my luggage and I had to book a separate uber to carry rest of my luggage. I will not recommend to use them for amy services”

Helpful Report

Posted 2 years ago

“Friendly enough men but damage done to wardrobe doors (flat packed) in transit When contacted about the damage and all proof of damage done and everything else they asked for they dismissed the claim because their men said they didn’t do it Would not recommend this company ever”

Helpful Report

Posted 2 years ago

“If I could give this company minus 5 stars, I would. Moving house is one of the most stressful things you can do and they made the experience a hundred times worse. It was honestly the most stressful experience I have had in my 37 years. I booked and was told I was on the cusp of needing 2 or 3 vans. I added 30 more boxes to my booking and assumed this would take me to the 3 van minimum. I was called 48 hours before my move and told I'd have 5 people and 2 vans. Happy with this if they thought that's what it would take. Only one van and 3 people arrived, late and this meant we missed our completion time by 4 and a half hours. I had to send the van on to my new home, without having completed (luckily it was a new build and developer was very understanding), my buyer was irrate and wouldn't allow my solicitor to use funds from sale to complete on my purchase until the house was vacant, so I and my 63 year old mum had to empty two thirds of the house out into the garden (2 flights of stairs). The poor team who did turn up had to work until 10pm just to make sure that my stuff was safe and in my new place. I called AnyVan on the day to let them know what was happening and was told they would get hold of the removals company (yes, apparently AnyVan just work like a broker - not something that was obvious on their website). I waited an hour and never got a call back. I them called again and got a very apologetic sounding lady who promised to call me back the next day, to discuss compensation, but never did. All this left me with a bill from my buyer for their additional removal fees, and other costs, due to missing contractual completion time, without a home that I actually owned (again, I was very lucky that the developer was so understanding), and highly stressed by the while situation. I complained to AnyVan for their colossal F up and was told that because this was a case of "he said, she said" they would not tale the complaint any further. Disgusting customer service from what appeared to be a good company. Honestly I cannot rate these cowboys poorly enough. Please save yourself a lot of stress and go ANYWHERE else.”

Helpful Report

Posted 2 years ago

“nothing good to say”

Helpful Report

Posted 2 years ago

“Useless cowboys”

Helpful Report

Posted 2 years ago

“Avoid this company !!!, absolute shambles, unprofessional, careless, expensive, we had to move stuff ourselves as they said it wasn't on the list.. clearly was as they cost it upfront.. got sworn at because I wouldn't sign his form at the end.. awful experience 🤬🤬🤬”

Helpful Report

Posted 2 years ago

“Do Not use this company. Absolute cowboys”

Helpful Report

Posted 2 years ago

“Huge mistake going with this company. I was expecting the driver to deliver my items that same day (van was loaded by 11.30am) however, I found out on the day he was thinking about driving the next morning because he had 4 hours sleep in days. What transpired was that overnight, they transferred all of my items to another van & a different driver delivered the next day. I did not know about this nor agree to it & strangely, it’s a breach of their own T&C’s which state you have to be present when they load / unload items etc because obviously the guys are more careful if you’re there! Items were put into a storage unit & I’ve since discovered that they have completely broken the electrical function of my electric reclining sofas & cracked the corner of a TV. Any van have said that because it’s beyond the 7 day window, they are not interested in investigating this even though I explained it went into a storage unit and came out 2 weeks later. The damage will cost me hundreds & not to mention the additional van I had to hire to take the rest of my stuff as they sent a smaller van to the job which could not fit everything. I am now pursuing this matter via the legal route and advise anyone to stay away from this company. Book directly with the van driver so you know who you’re getting & what type of service!”

Helpful Report

Posted 2 years ago

“This company takes over 40% of the money up front for moves within the UK. (Workers get paid ten days after Job is completed).After operating expenses, it is no surprise when drivers are working WELL BELOW the minimum wage, with no benefits or responsibilities from this company which switches from being a transport company to an online tech company for its own convenience. The government needs to take a look at the gig labour laws here as they did with Uber and Pimlico.”

Helpful Report

Posted 2 years ago

“the drivers turned up, immediately complained about access even though parking was blocked off, then immediately complained about sizes of boxes- these had been measured whilst on the phone to a member of your team, so I am confident they were accurate During the first hour, the 2 drivers moved 2 pieces of furniture and a few boxes, whilst complaining about the fact some of the boxes had books in and were heavy. These boxes are medium in size, used by royal mail for book and paper shipments, and not over 20 kg. They called any van, who called me- I said that the inventory had been done thoroughly, they had not measured or assessed any boxes, nor weighed any. The drivers then complained that I had to help load unless I wanted them to just throw stuff onto the van and damage it I then became removal staff number 3, having to cancel meetings and appointments as I was meant to be working from home whilst they had 2 hours to clear 2 rooms. Every heavy item was moved by myself, with no assistance- to be clear, I am 42 year old male, 19 stone, not been to the gym in 10 years, with torn muscles in my shoulder. But if I wanted my property moved, I had to do it myself. One stood on the van throughout putting blankets on things, but no organisation taking place. The other carried lighter items or assisted me with larger furniture. Once everything was loaded, finally on time, the one who had made all the complaints then stood on the van ammended the inventory with his assessment of what was large and what was not, asked if I agreed and I responded "whatever" not knowing what was coming... I then had an automated messag demand £150 . I was then told that my items would not be moved unless this was paid. Of course, at this stage, all my property is locked in the back of their van and they are sat in the cab just telling me to pay it. Tldr they haven't worked, have complained, then held my property hostage and demanded money to move it. I am utterly disgusted with any vans service- having spent 90 minutes measuring items for inventory, without weight EVER being mentioned , and being assured I would not be held hostage, at this stage all I can see is a company with a good phone center who then force customer to spend more and more money when they have no options available.”

Helpful Report

Posted 2 years ago

“First of all take pictures of every item and have your receipts handy to mitigate any claims for damages!!! I have experienced out and right lies from this delivery outfit..!!!! Protected with a blanket?? A mattress whilst it was coming down the stairs? Do me a favour... Without it you are on a loser from the off!!!!!! What a hopeless case this lot are. Read on.. Two blokes requested for house move, 2 turned up, 1 might as well have not been there. The ‘list’ was strictly adhered to as expected but I ended up doing the work of the other lad as he wasn't able execute any manual handling task at all. Having kept being called back to take place of the non descript I purposely walked off and hid in the garage so I didn’t have to help them. You pay for a service and end up doing it yourself. Not impressed. Unless you state and know exactly what you have to be moved right down to the last crumb expect to be disappointed and left in a house half full of boxes while the van drives off down the road half empty leaving you in the lurch. For the people at anyvan customer service, I have no words... when calling up to discuss my damaged property (the items I didn’t handle) and the fact I was repeatedly called to help I was told it was my fault for helping. I wasn’t “helping” I was requested to. Bloody joke just about sums the whole job up.”

Helpful Report

Posted 2 years ago

“There should be an option for zero star in reviews because this company does not deserve any stars at all. We paid them for a house move and they never turned up! When we called initially on the moving day, they said that their movers accepted the job "by accident" one week to the date. How does one accept a job by accident? They later said that they'll be at ours 3hrs late. 3hrs later, we called and they said that "the driver is no longer coming today". JUST LIKE THAT! After putting my wife, our 4-month-old & 23-month-old kids and myself through untold stress and hardship as we were fully packed waiting to move; having stopped heating, gas & electric and internet for that property. Stay far away from these people if you care about your mental health.”

Helpful Report

Posted 2 years ago

“They took a booking for a job they could never had fulfilled. I am not a car expert. When I requested the job I told them that I had a non-operational hybrid car (due to water damage/flooding). As the car's electrical system was fried, the electric brake could not be released. There was a manual overide, but it only worked for the front wheels. After being unable to load the car I spoke to a number of other garages and they knew this would be an issue immediately. Same applied to the driver of the pick up truck driver who knew that we would not be able to overide the electric brakes. Any Van have refused any compensation or refund, despite the service not being started or completed. Which is frustrating as it seems anyone with any car knowledge would have known that the job was never possible.”

Helpful Report

Posted 2 years ago

“AnyVan is not liable for any property damage… Did you know that Anyvan do not cover damage or breakages? Nor did we, we found this out after the removal men left a gouge in our new oak flooring, we were advised that “AnyVan act as an agent and mediate the claim between yourself and the Transport Providers in a view to reaching a resolution. We are unable to enforce this should they deny any liability and as previously mentioned AnyVan is not liable for property damage.” 5/10/22 booking number 7594334.”

Helpful Report

Posted 2 years ago

“Paid for a removal to be done on 3/10/22. Turned up late with no apology. 2 men turned up, the one in charge said he didn’t want to lift my expensive cabinet as it would hurt his back, so dragged it across the floor, damaging the cabinet & the floor! They also snapped a very established and expensive plant in two, when I confronted them, they denied it, even though I’d watched them do it! That also refused to take the furniture in my house when we got to my destination & dumped it in the hall way. They became abusive and very rude. When I complained to Anyvan they sided with the delivery men and claimed I made them feel uncomfortable. Anyvan were disgusting and rude thereafter. I would never use them again and would not recommend them to anyone. You have no one to claim against as they outsource the business. Do not use them!!!!”

Helpful Report

Posted 2 years ago

ANYVAN is rated 3.3 based on 2,519 reviews