ANYVAN Reviews

Name: ANYVAN
Address: 5 -17 Hammersmith Grove The Triangle Hammersmith London, London
Rating: 3.31

3.3 Rating 2,413 Reviews

59 %

of reviewers recommend ANYVAN

Company Reviews

Metrics

Info

3.3

Based on 2,413 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ANYVAN:

AnyVan - Move Anything, Anywhere

Save up to 75% on deliveries and removals

No matter what you are moving; from a King-Sized bed to a framed picture of the Queen; a Grand Piano to a classic Ford Capri; we’ll take care of it all the way from Penzance to Peterhead and beyond.

We do this by marrying people looking to move something with our trusted team of AnyVanners. They are equipped with the knowledge and expertise to go the extra mile. And our customer team are always on hand to ensure there is a friendly person to guide you through the journey.

Phone:

20 3872 3050

Email:

it_service_account@anyvan.com

Location:

5 -17 Hammersmith Grove The Triangle Hammersmith London
London
W6 0LG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service today and great driver all at short notice”

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Posted 8 months ago

“Professional, efficient service. Friendly, punctual, quick, no nonsense and great value for money. Definitely recommend!”

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Posted 8 months ago

“1st class ..on time .n deliv driver was very good .”

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Posted 8 months ago

“🔴⚠️ Beware of AnyVan! ⚠️ 🔴 Had the worst experience with AnyVan moving my belongings not once, but twice. 💔 Their workers were incredibly rude and careless. 😡 Paid extra for dismantling furniture, but they didn't bother and ended up breaking my new £800 table and a £700 Samsung TV! 🚫 Customer care is non-existent, refusing to take responsibility. 😤 Overcharged £250 on top of it all! Currently taking legal action against this scam company. Avoid AnyVan at all costs! ❌ #AnyVan #Fraudsters #BadExperience #LegalActionNeeded”

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Posted 8 months ago

“Fantastic experience with ANYVAN. Anthony was ver professional and made the job much easier with his help. Thanks guys”

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Posted 8 months ago

“Excellent service. Driver arrived in good time and was very helpful.”

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Posted 8 months ago

“AVOID AT ALL COSTS If I could rate 0 stars I would. Booked anyvan for our home move, collected my belongings at 8:45am, the next location was 1 hour 15 minutes away. The moving guys did not show up there until 5:45pm, 9 HOURS LATER. We were constantly calling up the customer service line throughout the day and the time they would arrive kept on changing from 10:15am, to 12pm, to 3pm, to 3-4pm, to 4pm latest, to 5:30pm, and then finally they arrived at 5:45pm. This meant we were left hanging around for hours waiting to move into our new flat, having no idea where our personal belongings were being driven to. They then promised a refund on the phone and have since refused. They lied to us continually, misled us, wasted our time and created an unimaginable amount of stress. The most horrific service from such a horrendous company. Any other company to use for moving house is better than this one. Just awful, what a waste of money”

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Posted 9 months ago

“Great Service All Round!”

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Posted 9 months ago

“Punctual ,efficient, respectful and careful. What more could you want?”

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Posted 9 months ago

“Well done guys, difficult job with lots of complications all handled with good humour”

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Posted 9 months ago

“Great service At a great price Will definitely use again”

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Posted 9 months ago

“Fabulous service again. About the fifth time that I have used Anyvan. Lovely , smiling, happy, accommodating drivers and excellent communication from booking to delivery. Would not hesitate to use again and recommend. Great company!”

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Posted 9 months ago

“Efficient and hassle free service. No hanging around for hours waiting for delivery to arrive. Kept up to date with live tracker and phone call from Siegfried when he was 10 mins away. Overall, very happy with service from AnyVan”

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Posted 9 months ago

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Posted 9 months ago

“On time, very friendly and very understanding, will be using again, highly recommend.”

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Posted 9 months ago

“They worked hard,lovely men”

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Posted 9 months ago

“Highly recommend. I wanted a desk picked up from over an hour away and the price was really reasonable, and so much cheaper compared to other companies. The item was picked up on time and delivered within the time slot I was given. I wasn't there to take delivery but had builders working on site. The delivery driver was kind enough to call and double check it was ok for the builder to take delivery. I can't fault the service and will definitely use again!”

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Posted 9 months ago

“What you get from the customer service side of things during the booking is completely different to when driver arrives on day of move...subcontracted drivers so the attitude and service appalling. Item collected at 13:14pm and am still waiting for my items to be delivered as driver says not untill 11pm and Anyvan already office is closed as it's the weekend so if there's a problem you are on your own!...as a woman I feel very vulnerable as it's very late in the evening.”

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Posted 9 months ago

“Easy to book. Very helpful and communicated at every step. The van driver and 2rd person, Nick and Angie, were lovely, super helpful and friendly.”

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Posted 9 months ago

“TERRIBLE SERVICE, LEFT US IN TEARS, CRUEL AND INHUMANE WORKING CONDITIONS FOR DRIVERS (check Facebook), Worst customer service for a company I have ever dealt with in my life! DO NOT USE EVER! Moved house from London to Edinburgh, their movers left us stranded in our old home with 20% of our items sitting there and no way to get them out because their drivers decided they had a hard stop on time so that they could squeeze an international move into 1 day. Every aspect of the service I paid for was incorrectly explained to me, multiple lies were told including that the move would be two-days and instead they crammed it into 1, forcing us and the drivers to do this move over 20 hours finishing at 2 am when we have 2 small children under the age of 2 years old. After their mess up on timing left us stranded with a house full of stuff in a country different to where we had to move, they still proceeded to say they would charge us another £1500 to create an entire new booking to get the rest of the 20% items moved (which were the equivalent of 1/4 of a van- only soft furnishings) when they quoted us £2400 for moving the entire 2 bed house! I was on the phone with customer service representatives during this move day for a total of 4.5 hours with absolutely no resolve, and each person I spoke to had no idea what the last person had spoken to me about so it was starting over every time with a new conversation and as I speak my items sit in another country as we try with a different company to figure out how to get them to us. This company is just a brokerage, they take absolutely no responsibility for their drivers or the service they promote to provide, they do not come to the house to survey and then they throw responsibility on you when they mess up. I was in tears all day yesterday trying to figure out how to solve the issue they created. As a lawyer I know that this company is not taking the right steps to ensure the health and safety of their drivers is protected when they force a massive move like this into 1 long day and truthfully t this entire experienced has been harmful to my own mental health. NEVER USE THIS COMPANY FOR MOVING EVER!!!”

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Posted 9 months ago

ANYVAN is rated 3.3 based on 2,413 reviews