ANYVAN Reviews

3.3 Rating 2,486 Reviews

58 %

of reviewers recommend ANYVAN

Company Reviews

Metrics

Info

3.3

Based on 2,486 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ANYVAN:

AnyVan - Move Anything, Anywhere

Save up to 75% on deliveries and removals

No matter what you are moving; from a King-Sized bed to a framed picture of the Queen; a Grand Piano to a classic Ford Capri; we’ll take care of it all the way from Penzance to Peterhead and beyond.

We do this by marrying people looking to move something with our trusted team of AnyVanners. They are equipped with the knowledge and expertise to go the extra mile. And our customer team are always on hand to ensure there is a friendly person to guide you through the journey.

Phone:

20 3872 3050

Email:

it_service_account@anyvan.com

Location:

5 -17 Hammersmith Grove The Triangle Hammersmith London
London
W6 0LG

Write Your review

Tell us how ANYVAN made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible company. I had a awful experience with a one of the couriers from this website. I leave my review on trustpilot. A few hours later Anyvan flagged my review and it was removed. They are rigging the reviews on trustpilot to make them look good.”

Helpful Report

Posted 7 years ago

“The company (ANYVAN.COM) Took my money upfront with a promise of delivery of a motorcycle on sunday 23/04/17 waited ...and waited.. No show! . 24 hrs later they decide to get a driver to cover the job !. The vendor was furious with them I was furious with them,rang there office ...woman put the phone down on me. Complete disgrace ,appauling service ,bad customer service . Still 48hrs later my motorcycle is in the back of someones delivery van somewhere....POLICE NOW CALLED, BIKE REPORTED STOLEN ,DO NOT USE THIS COMPANY THEY ARE A DISGRACE!. The ceo Angus ephilstone can be contacted via Linkdin ....but don't hold your breath for any help .Have complained to my local trading standards and one day someone might be arrested fot theft of motorcycle\\\ .PLEASE PLEASE DO NOY USE ANYVAN.COM YOU HAVE BEEN WARNED.”

Helpful Report

Posted 7 years ago

“I booked "ANYVAN"on their website they state they are specialist motorbike couriers,they dont even transport the bikes themselves,van and driver turned up to collect my £4000 bike from the seller with no ramp to get it into the van,had to borrow a scaffold board from a neighbour.When the van arrived at my address and the driver opened the back doors of the van the bike was strapped to the side of the van and surrounded by furniture and he even gad a refrigerated shop display cabinet right down the left side of the van.I complained to ANYVAN,but they werent interested even after requesting pictures and further details.They offered me a £30 credit to my ANYVAN account for the next time I use them[no chance].DO NOT TRUST THEM,THEY ARE NOTHING BUT COWBOYS.”

Helpful Report

Posted 7 years ago

“No driver turned up! No refund ! No alternative driver has been provided, and people that you speak on the phone are not the drivers are office worker and will allocate you a driver after you make a payment so if you are not happy with the driver for any reason then they don't find you an alternative driver that speaks good english and is easy to understand and communicate, just leave YOU in a dark ! Keep well away very poor service!”

Helpful Report

Posted 7 years ago

“I used a company called Movers o8 DO NOT USE THEM THEY ARE RUBBISH I accepted a quote of £211 for removal of a large part of contents of a two bedroom house. They advertised that hey could collect anytime after 9am which would have been perfect, they then rang to say it would be about 1pm. I had no option but to accept this as I had paid the deposit and it was too late to get another company to do it. Two very inexperienced drivers arrived with a small Luton Box van , I had already moved all the items outside including several items of furniture, to save time, the guy ten said he had to take a picture of the contents to get a quote!!!! . To save a long story after I argues with him on the telephone he almost sent the two drivers away saying the job had been misquoted!. Fortunately my daughter spoke to him and he agreed to move what he could (but demanded that the rest of the money was paid my debit card up front before the move. We had to pay a further £170 for another van to remove the rest of the belongings two days later! This company deserves to be named and shamed for the shoddy way in which this job was dealt with, so BEWARE BOOK THROUGH THIS COMPANY AT YOUR PERIL!”

Helpful Report

Posted 8 years ago

“Amazing Service! I chose to use AnyVan.com after a friend recommended them to ma, and I was glad I listened to them! The process was quick and effortless. My job was booked in by the end of the day and due to arrive the following week. My removal men were really helpful and communicated well. They turned up on time and handled all my furniture with care. We couldn't recommend AnyVan enough! Will definitely tell all my friends about your amazing service!”

Helpful Report

Posted 8 years ago

“I had a house removal booked on Sunday, but the driver called to cancel 2 hours after he was due to arrive. Had to call Anyvan to get the job relisted and ended up having to change removal plans due to the delay. Anyvan's customer service thinks they've done a great job in getting the removal done anyway. But I had to go back to the old property to finish the removal myself and do the checkout. Anyvan would not accept to refund part of the deposit so that I could cover the extra expenses I had. At the end of the day with Anyvan there is no guarantee that the van will arrive as scheduled or with the number of people in the quote. Best thing to go: find a man with a van on your own or pick one from anyvan and call him directly. At the end of the day you get exactly the same and it saves you giving Anyvan 20-30% extra as a deposit to do nothing. I would also consider spending a little extra to get a proper removal company to do the job. First and last time I use Anyvan.”

Helpful Report

Posted 8 years ago

“All arranged throughout the week for a Saturday AM pick up of a vehicle. They even called on Thursday to ask for more details about the car. Having not received driver confirmation at 16:45 i decided to ask via email. I then received a call and voicemail saying they had to cancel. This was around 17:00. I needed it moving on the agreed date as i'm not available for a fortnight. I've had the engine delivered to the garage ready and will need to pay for it to be stored whilst I wait to find someone else that can do it in a fortnight. (i cant organise anyone this late in the day for tomorrow) I should have realised they weren't honest when the extra costs started coming in before the booking. (they say there's no hidden costs) extra cost for a 4 hour window and they make out like you need the premium insurance which costs extra again. Look at other review websites before using as i'm astounded this one hasn't got any 1 stars. I WILL NEVER EVEN CONSIDER THESE PEOPLE AGAIN! as you can imagine I'm furious.”

Helpful Report

Posted 8 years ago

“Very efficient. Great customer service at all times. Prompt and polite”

Helpful Report

Posted 8 years ago

“Polite, good communication, ace price”

Helpful Report

Posted 8 years ago

“I would never look further than Anyvan, they not only arrived early, but worked non stop, and handle all my goods with care. Quote was much cheaper than my local Movers and they were awesome. My move was from Hertfordshire to Hampshire. I highly recommend them. Thank you Anyvan”

Helpful Report

Posted 8 years ago

“Fantastic service. Low price and very friendly helpful driver. Would definitely use again.”

Helpful Report

Posted 8 years ago

“perfect service couldn't have asked for more!”

Helpful Report

Posted 8 years ago

“Friendly, helpful driver. Couldn't have wished for better.”

Helpful Report

Posted 8 years ago

“First class professional service. Completely fulfilled all expectations. The driver was a star”

Helpful Report

Posted 8 years ago

“Easy exercise to arrange collection and delivery. Everyone I delt with including the driver were friendly and helpful. Thank you all”

Helpful Report

Posted 8 years ago

“They were able to share my requirements with their registered independent drivers who sent quotes direct. Great service, I would fully recommend them.”

Helpful Report

Posted 8 years ago

“Great company and good van drivers”

Helpful Report

Posted 8 years ago

“It was so easy and they were helping us with every step. I will use it again for sure. 100% recommended. I couldn't believe that was for free!”

Helpful Report

Posted 8 years ago

“Even though my original driver could not do the job, I was allocated the best driver here on anyvan: fastpaccs@gmail.com - Ira is the best driver you can wish for: helpful, friendly, and a fast service! I cannot thank fastpaccs more than enough for the excellent, personal service! He truly deserves his business to thrive!”

Helpful Report

Posted 8 years ago

ANYVAN is rated 3.3 based on 2,486 reviews