ANYVAN Reviews

Name: ANYVAN
Address: 5 -17 Hammersmith Grove The Triangle Hammersmith London, London
Rating: 3.31

3.3 Rating 2,480 Reviews

59 %

of reviewers recommend ANYVAN

Company Reviews

Metrics

Info

3.3

Based on 2,480 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ANYVAN:

AnyVan - Move Anything, Anywhere

Save up to 75% on deliveries and removals

No matter what you are moving; from a King-Sized bed to a framed picture of the Queen; a Grand Piano to a classic Ford Capri; we’ll take care of it all the way from Penzance to Peterhead and beyond.

We do this by marrying people looking to move something with our trusted team of AnyVanners. They are equipped with the knowledge and expertise to go the extra mile. And our customer team are always on hand to ensure there is a friendly person to guide you through the journey.

Phone:

20 3872 3050

Email:

it_service_account@anyvan.com

Location:

5 -17 Hammersmith Grove The Triangle Hammersmith London
London
W6 0LG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service throughout worked so hard highly recommended”

Helpful Report

Posted 3 years ago

“CAUTION! Be careful when you book with Anyvan and SebyUK. Whilst they were carrying the boxes in the living room and I was running after my toddler, I left my bag open with Airpods inside on the counter. I checked my bag in the car going to our new flat as I use my Airpods daily and well they were not in my bag anymore. Anyvan did not help at all even though they have the “we are waiting to help you" slogan. Be careful with you valuables. You let strangers into your house, don’t forget that. Other than that, they did a OK job. We had many more items than what we quoted initially and so we got them to requote and agreed to pay a good amount more. Due to concern of fitting everything we asked them to take the larger and heavier items first so that we can take the remaining in the car. They did not listen to this and having to tell them 3 times they still didn't. One person could speak broken English, the other guy did not speak English at all. This meant that we had to spend all Sunday moving really big boxes in the car which could have been avoided if they had listened. They were a bit rough in handling items but OK for most part. Overall, I would NEVER use Anyvan or SebyUK again. Customer care is definitely not their priority, essentially: you get what you pay for.”

Helpful Report

Posted 3 years ago

“Excellent service, punctual and efficient as always. Can’t recommend enough!”

Helpful Report

Posted 3 years ago

“Beware if you need to cancel, booked this morning Saturday for Monday removal, had to cancel (Saturday afternoon) and they only will refund 50% They need 48hrs notice for 100% refund, absolutely shocking, even when I booked it wasn't 48hrs so beware funny how the refund takes 3-5 days though”

Helpful Report

Posted 3 years ago

“A very straightforward and helpful service.”

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Posted 3 years ago

“Driver entered my property without Covid protection tellling me he 'did not understand the meaning of the words Covid compliant' and to take up any issues with Anyvan. Anyvan has removed my negative review of anothher review site. I wonder how many other negative reviews it hides?”

Helpful Report

Posted 3 years ago

“Excellent service and communication. I would fully recommend this company. Reliable and value for money.”

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Posted 3 years ago

“The care the staff took in moving my belongings was exemplary. They worked so hard, and so cheerfully. Ovi and Adrian are a credit to the company. I would recommend this company without any problems. Great customer service and care from booking to completion of moving”

Helpful Report

Posted 3 years ago

“Booked a collection slot between 8-10. I’ve checked the tracking and the van is still Harrow north London and I am Bexley south London so it’s going to be at least an hour! Such a shame as Booking was so easy and I was going to use them again next week! I doubt it’s the fault of the driver. Whoever or whatever sorts the routes needs a better geographical knowledge. Not happy at all.”

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Posted 3 years ago

“2 items of jewellery were stolen and the driver urinated outside my new home. AnyVan support "spoke to the driver", then after that, no help at all. No refund was offered. I very much regret using this company.”

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Posted 3 years ago

“Excellent and very helpful team. Made the move almost a pleasure !!!”

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Posted 3 years ago

“Courteous driver- great value for money and saved my bacon of how to get the stuff moved. Will use again for certain”

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Posted 3 years ago

“Excellent service from Mark would highly recommend couldnt be better”

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Posted 3 years ago

“No refund at any cost but will happily do other jobs for you what a cheek”

Helpful Report

Posted 3 years ago

“Great service! Saved £££ would definitely use again”

Helpful Report

Posted 3 years ago

“I have used Anyvan for a few years now. However, this time was different. I had listed the items to be loaded onto the van and expected that they would take other smaller not listed as they have done previously, but no these two did not, they stuck firmly to the actual items listed. Therefore I had to make two journeys back to collect the items that they wouldn't take. Not impressed!”

Helpful Report

Posted 3 years ago

“Really friendly and efficient service!”

Helpful Report

Posted 3 years ago

“You will end up paying for moving your own items I arranged my items to be moved to 10th floor by lift, and their mover refused to move them anywhere above the ground floor. When I complained about it, they didn't even offer me the price difference I paid. I received a warning from council and risk my tenancy agreement because of their failure in service. I only get a little increased amount of refund offer after I contacted their CEO and I was already exhausted dealing with such a small issue so I accepted it but it felt nowhere near justifying the damage and distress they caused. I have been using their service since 2014 but that's it! Never again! You just end up moving your own stuff when you work with them. They also have 0 respect for their customers.”

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Posted 3 years ago

“Brilliant. Would recommend any van”

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Posted 3 years ago

“Great service, easy to use.”

Helpful Report

Posted 3 years ago

ANYVAN is rated 3.3 based on 2,480 reviews