ANYVAN Reviews

Name: ANYVAN
Address: 5 -17 Hammersmith Grove The Triangle Hammersmith London, London
Rating: 3.31

3.3 Rating 2,414 Reviews

58 %

of reviewers recommend ANYVAN

Company Reviews

Metrics

Info

3.3

Based on 2,414 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ANYVAN:

AnyVan - Move Anything, Anywhere

Save up to 75% on deliveries and removals

No matter what you are moving; from a King-Sized bed to a framed picture of the Queen; a Grand Piano to a classic Ford Capri; we’ll take care of it all the way from Penzance to Peterhead and beyond.

We do this by marrying people looking to move something with our trusted team of AnyVanners. They are equipped with the knowledge and expertise to go the extra mile. And our customer team are always on hand to ensure there is a friendly person to guide you through the journey.

Phone:

20 3872 3050

Email:

it_service_account@anyvan.com

Location:

5 -17 Hammersmith Grove The Triangle Hammersmith London
London
W6 0LG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I find your service very good. as a shipper, when I cannot meet demands of my clients, I contact you and you support us in our service delivery. Well done.”

Helpful Report

Posted 1 year ago

“The courteous and friendly driver, Jefferson, arrived punctually as arranged and moved my belongings very efficiently across London on the same day. I am not a Londoner and am not au fait with parking, the one way streets, the road layout and the ULEZ- Jefferson took care of all of that and I am very grateful to Anyvan’s 5 star service…thank you.”

Helpful Report

Posted 1 year ago

“I booked a collection and delivery through the chat. I asked for two people and the person gave me a quote through a direct link. “This includes The two people right?” I asked and they double confirmed. Only to find out on the delivery day that “I” booked for only one person and my delivery was not happening. They said the will not give me a refund but I could get an extra person booked for 50£ (more than the delivery price). This is a scam. I was told the link with the quote had two people and now they’re putting the blame on me and I will not see any of the money back. Absolutely awful. Please be aware!!”

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Posted 1 year ago

“Excellent customer service very helpful and fast delivery good communication Excellent driver”

Helpful Report

Posted 1 year ago

“AWFUL SERVICE. please do not use. Tkmaxx advises to use them when buying large furniture. On day of delivery, the driver "broke down" on the way. Had to rearrange delivery, which they made me pay an extra fee for. will never use anyvan again, and will tell everyone I can about how awful of an experience I had.”

Helpful Report

Posted 1 year ago

“So many to list Avoid this removal company - it is not a removal service in any professional sense. It is an itemised service not suitable for a home removal - all done remotely, the van sent to small for the job , I had requested some packing this did not happen. At least 1/3 of items not taken and had to arrange alternatives arrangement at further costs. Drivers I understand not get recompensed fairly for their work so the company keeps most of the fees. It is a total scam. Customer service says they will ring back they don’t - all based in South Africa despite London numbers. If you are in the process of a complicated move there is no accountability on their part. Biggest expensive mistake I made in choosing them Refund seems highly unlikely- they say they investigate but it is certainly not a two way process.”

Helpful Report

Posted 1 year ago

“Great live tracking and on time delivery and very helpful staff.”

Helpful Report

Posted 1 year ago

“Shame there isn't a 0 star option. Absolutely useless no refund after no show rediculous”

Helpful Report

Posted 1 year ago

“The driver turns up. He's grumpy and rude. He barely speaks English. He only wants to take the exact things I entered into the online system. I thought you just needed to enter a rough estimate to get the right size van and time slot. This is exactly how the removals service I used last year worked - god knows why I didn't just use them again... The additional stuff cost another £290. So I ended up spending the princely sum of £427 in total to hire a man with a van for 2 hours and 15 minutes - and half an hour of that time was spent by the driver faffing about on the app on his phone! For that price, I'd expect to have a massage and a cocktail whilst people did all the moving for me but sadly no! I was a sweating mess as I did as much work loading/unloading as he did (to be clear, I didn't mind getting stuck in but just not when I've paid that much money...) But it's okay, the driver offered to just take the stuff without entering it into Anyvan's system for £150 cash-in-hand - what a bargain! And he also offered to take me to the new place for the same price as the Uber I ordered. Yeah, no thanks. I'll take a taxi where it's safe and where I won't be charged an extra £779946 to take the two rucksacks and coat I had with me. This company is a total scam. The driver was sketchy as hell and I genuinely didn't feel safe around him. Moving house is a really stressful process at the best of times and this was the absolute last thing I needed. Avoid at all costs.”

Helpful Report

Posted 1 year ago

“Worst company I have ever used Failed to deliver 2 days running Poor excuses Poor contact details Stay well clear of this company Customer services shocking”

Helpful Report

Posted 1 year ago

“Excellent start off customer service to start but everything goes down hill very fast from their. The 2 guys that did our move took their time. It took them a solid hour before they started to load the van & then had to be sitting down & have a break after every item loaded. The previous time we moved it took 2 guys 3 hours to completely load everything from my house, with Anyvan it took them 6 hours and in the end they left quite a bit of stuff behind claiming the van was too heavy. I paid extra for them to disconnect 2 washing machine and an American fridge freezer, At the final destination they only connected 1 washing machine, the fridge freezer wasn't working (I had to pay someone else to come and assembly and connect it properly) they never refunded the money for the service not provided. Quite a bit of my furniture has been scratch, so overall very unhappy with the service received - & quite discussted with the fact that the driver asked me to please give them a 5star rating (if you want a 5star rating give 5star service)”

Helpful Report

Posted 1 year ago

“I had the worst experience with ANYVAN PLEASE DO NOT USE THEM. VERY POOR CUSTOMER SERVICE. IMPOSSIBLE TO CONTACT THEM WHEN THINGS GO WRONG. IF YOU WANT A HEADACHE AND DISASTER ON A MOVE USE THEM.”

Helpful Report

Posted 1 year ago

“Couldn't ask for a wonderful company, from the start of the booking to the finish of the removal, the team were fantastic, so friendly, on time, fast, def will recommend them and use them again.”

Helpful Report

Posted 1 year ago

“anyvan were very simple to deal with- their communication was excellent and they were punctual, and careful. Excellent!!”

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Posted 1 year ago

“Very well done job.”

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Posted 1 year ago

“As usual , excellent service.”

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Posted 1 year ago

“Please avoid using this company Missed work and Waited all day and goods were not delivered as promised Once you have paid, you cant get through to them No tracking service Contacted the driver tel number provided. The driver was is in Europe !”

Helpful Report

Posted 1 year ago

“The two lads who came to do the job were both polite and professional. They completed the work with smiles and competence. Thank you very much.”

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Posted 1 year ago

“Brilliant service Friendly Brilliant customer service Defiantly Recommend to a friend/family member”

Helpful Report

Posted 1 year ago

“Brilliant service Friendly Brilliant customer service Defiantly Recommend to a friend/family member”

Helpful Report

Posted 1 year ago

ANYVAN is rated 3.3 based on 2,414 reviews