ANYVAN Reviews

Name: ANYVAN
Address: 5 -17 Hammersmith Grove The Triangle Hammersmith London, London
Rating: 3.31

3.3 Rating 2,479 Reviews

58 %

of reviewers recommend ANYVAN

Company Reviews

Metrics

Info

3.3

Based on 2,479 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ANYVAN:

AnyVan - Move Anything, Anywhere

Save up to 75% on deliveries and removals

No matter what you are moving; from a King-Sized bed to a framed picture of the Queen; a Grand Piano to a classic Ford Capri; we’ll take care of it all the way from Penzance to Peterhead and beyond.

We do this by marrying people looking to move something with our trusted team of AnyVanners. They are equipped with the knowledge and expertise to go the extra mile. And our customer team are always on hand to ensure there is a friendly person to guide you through the journey.

Phone:

20 3872 3050

Email:

it_service_account@anyvan.com

Location:

5 -17 Hammersmith Grove The Triangle Hammersmith London
London
W6 0LG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awesome nothing was too much trouble very good service”

Helpful Report

Posted 3 years ago

“Paid over £2500 for AnyVan to move us last June. -absolute f’ing disaster!!! Yes it was busy because of the Stamp Duty holiday ending, but they happily took our money and subbed it out to a bunch of incompetent idiots! They brought no blankets to wrap stuff in, bunged the contents in the van and when it got to midday, refused to take anymore (despite us being charged for an itemised list) and left us carrying remaining items up to the garage where they sat for a week (courtesy of the very understanding new owners). The bedroom tv and other stuff we found just left on the landing half way down the stairs! What was delivered to the new house was mostly scraped and damaged (no surprise) and a pair of chromed gym weights mysteriously didn’t arrive at all. Our complaint was passed to a total of four different people to deal with and £400 compensation was finally offered. Use AnyVan to move you at your peril! They keep your money and sub it out to anyone they can get to do the work. AVOID!”

Helpful Report

Posted 3 years ago

“AnyVan moved us from Wiltshire to Lincolnshire, they arrived on time and were very professional, polite and efficient, taking great care of our belongings. A Great Service and much appreciated. Thank you.”

Helpful Report

Posted 3 years ago

“If I could give this company minus stars I would! Avoid at all costs! Terrible service! Slow, moaned the entire time and then dumped clearly marked boxes all in one room! They also informed me late afternoon that I would require two trips as too much to fit in one van, they knew the new buyer was waiting for keys! I only lived in a small 2 bed not a mansion!, why did they send a van that was not big enough to accommodate the expected one trip! If this wasn’t bad enough the driver then blackmailed me and stated that a second trip would not be done the on same day, but if I paid £100 in cash then it could be done but only if the kids and I helped to carry boxes from upstairs to the door!!! I have complained to the company who had the cheek to offer me £100 refund! Basically giving me back the money I was forced to give the drivers just to complete the job I had already paid for! Now they have made an offer of £200 as apparently that’s enough as I did use their service! What service, we practically moved ourselves!!!”

Helpful Report

Posted 3 years ago

“Do not trust them with anything. They are not reliable. My move was a mess. They were to deliver Sunday evening but they did not deliver until 730 pm on a Monday. Leaving me and children without food duvet change of clothes diaper or milk for over 28 hours. Washing machine damaged. They offer 40 pounds refund as good gesture. What an insult. Despite the emotional stress they put me through. I rejected the 40 pounds. They are so rude and very dismissive. They charged over 350 pounds for the so called service. If I reject your 40 pounds gesture. What would a £10 amazon voucher do for me. If there was a vehicle breakdown what stops AnyVan from getting a Driver that comes straight to me in the next morning. Why do I have to wait for over 24 hours after the vehicle breakdown was reported before my goods get delivered. Despite emphasising the situation and the ages of my children. If I was a priority and you want to satisfy me as a customer it should not have taken that long for the delivery. The issue is not the breakdown but the deciet, incompetence and lack of empathy the company has. They think money does it all. They have no regard for the needs of children especially. How easy is it to tell a 19 months old, please you have to remain in soiled clothes because ANYMAN can't deliver, and how would a child understand that. Sorry baby I do not have your favourite food tonight. What a nonsense company that only thinks of itself. If I could give no star I would. Despite making a complaint about the damage to my washing machine, all they did was to deny responsibility for it as well. If they are good at anything is to deny responsibility for their fault.”

Helpful Report

Posted 3 years ago

“A service that can be relied upon, when needed. Very helpful drivers and well informed service. One aspect that could be improved is adhering to given timeslots for collections.”

Helpful Report

Posted 3 years ago

“I used this company 3 years ago and can see from the reviews that they haven’t improved! It was awful I chose them as it was cheaper than others but was so stressful I booked for before 8am, then called and changed time to 10. I told them it was a house move and I didn’t know what time I would get keys to new house, they said that was fine and it would be an extra £20 an hour if they had to wait around The day before the driver phoned and said can I come for 7am? I said not really, you’ll be waiting around for ages as I won’t get keys till at least 12. He said you should of told us that? I’ve got another job to get to? I told him I had told them So I spent the whole day stressing are they gonna let me down? Two more people called to change the time! They turned up on time and were really nice They said oh we thought it was a ground floor removal? I put on their website moving from a house to a house so that made no sense They waited around for an hour I got a call the next day asking me to pay £40, I said I was told £20 and had it in writing? The guy seemed surprised I complained and they offered me £10 off my next anyvan booking! I said I won’t be using your company ever again, please refund me into my bank It’s stressful enough moving house and they made it so much worse”

Helpful Report

Posted 3 years ago

“Mine was a complex move with two delivery addresses in two different countries in Europe! I paid a fair price and did not feel I was abused in any way. My driver Monakto/ Mantas Bauzys was alert, flexible, accommodating and always very polite. Nothing was too much for him and he worked flat out to make it work quickly and efficiently for me and I would not hesitate to use Anyvan again with Monakto as a driver.”

Helpful Report

Posted 3 years ago

“If you are moving home, I would suggest avoiding at all cost. The driver arrived at the delivery spot two hours before the agreed time, and started calling me while I was on the train asking for 48 pounds per hour compensation. I tried to call the company but no one picked up, then I had to use the chat service that had to contact the driver and agreed with him that if I arrive after 5 pm I will pay a penalty, although the agreement was for delivery between 5 and 6!!! A long stressful day became more focused on the mood of the driver who was upset for waiting two hours than the actual move. Bad experience overall, and I would recommend you use another company.”

Helpful Report

Posted 3 years ago

“I used AnyVan to return table to retailer. My AnyVan’s own admission they delivered to completely the wrong address. The table is now lost. I have proof of purchase and confirmation from the retailer it is lost. I took out insurance with AnyVan - and yet still they refuse to accept liability. Be warned!!”

Helpful Report

Posted 3 years ago

“Don't let the good customer service and false promises fool you. Part lost of a wardrobe and damage to other items by removal team that arrived on the day. Random white van, English not first language and basically rude removal men. Surprised not more.damage to be fair. AnyVan do not compensate for loss of items and damage because I had no receipts or photos of the furniture. Who keeps receipts after a fee.months of purchase anyway. Also, who takes pictures with damage and loss being predicted. Very disappointing AnyVan. Should have taken notice of the ONE STAR reviews others leave. Would never recommend. Shoddy and false”

Helpful Report

Posted 3 years ago

“Awesome service”

Helpful Report

Posted 3 years ago

“ABSOLUTE CON ARTISTS!!! Avoid at all costs!! My sister lives alone in Edinburgh and was looking to move after a relationship turned bad! She booked with this joke of a company, costing £170. They turned up, claimed they couldn’t park (despite there being plenty of parking) and drove off. After having dismantled all the furniture in her flat for days, she was obviously very upset! When calling the company to get answers they have been nothing but rude and unkind and have flat out refused to refund her the money, despite not providing a service!!! To top it off, they then told her that for an additional £89, they would book her in again for the next day!!!! The absolute cheek of it!! Avoid at all costs - the WORST COMPANY I HAVE DEALT WITH!!!!”

Helpful Report

Posted 3 years ago

“Great service”

Helpful Report

Posted 3 years ago

“Slightly expensive and the boxes from their partner company were stupidly expensive. However, communication throughout was faultless and the two guys who moved me (Normande and ?) were prompt, efficient and quietly cheerful. In fact, they did a great job.”

Helpful Report

Posted 3 years ago

“Fantastic job from Darren and Rueben at AnyVan moving us from Cheltenham to Glasgow. Both guys were very professional,efficient and helpful. Thank you.”

Helpful Report

Posted 3 years ago

“Attentive helpful and pleased to deal with them , not the first time”

Helpful Report

Posted 3 years ago

“Shocking service. Didn't turn up, bad comms.”

Helpful Report

Posted 3 years ago

“I've worked in the removals industry for 20 years and please don't use this company they are a seller you buy a removal and they sell it on for the cheapest price possible use a reputable removal company pay the extra you get insurance that pays you get proper workmanship and you don't get ripped off”