ANYVAN Reviews

Name: ANYVAN
Address: 5 -17 Hammersmith Grove The Triangle Hammersmith London, London
Rating: 3.31

3.3 Rating 2,486 Reviews

58 %

of reviewers recommend ANYVAN

Company Reviews

Metrics

Info

3.3

Based on 2,486 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ANYVAN:

AnyVan - Move Anything, Anywhere

Save up to 75% on deliveries and removals

No matter what you are moving; from a King-Sized bed to a framed picture of the Queen; a Grand Piano to a classic Ford Capri; we’ll take care of it all the way from Penzance to Peterhead and beyond.

We do this by marrying people looking to move something with our trusted team of AnyVanners. They are equipped with the knowledge and expertise to go the extra mile. And our customer team are always on hand to ensure there is a friendly person to guide you through the journey.

Phone:

20 3872 3050

Email:

it_service_account@anyvan.com

Location:

5 -17 Hammersmith Grove The Triangle Hammersmith London
London
W6 0LG

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Anonymous

Anonymous // 01/01/2019

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“Convenient and reliable”

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Posted 7 years ago

“Awesome fast and reliable”

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Posted 7 years ago

“Our dealings with Anyvan went very smoothly. They were very efficient and provided a great service. I would be happy to recommend.”

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Posted 7 years ago

“Professional driver. Great customer service.”

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Posted 7 years ago

“helpful staff, piano and furniture delivered efficiently and safely.”

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Posted 7 years ago

“One stop site for quotes and reviews.”

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Posted 7 years ago

“The allocated drivers did everything I would hope for and good communication. The piano stool had been wrapped in blankets and strapped firmly to the van. They delivered a little after the agreed time slot, but our property is difficult to find and they were on the end of a mobile number. Definitely recommend the service.”

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Posted 7 years ago

“Amazingly fast service- just over 90 minutes including drive , N17-SW11. Kriysztyof and his wife were really helpful and incredibly efficient. Fantastic value for money.”

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Posted 7 years ago

“I was quoted well over £2,000 for my 2 bed house move from Berkshire to Herefordshire with me doing all the packing. I found AnyVan online and didn't realise they were real people; I assumed it was just a 'man-in-a-van' dating app. I put my requirements in long before I had a firm moving date and within hours was drowning in offers from the sublime to the ridiculous and everything in between. When I got a phone call from a young lady 'from AnyVan' I asked which one. Of course the penny dropped eventually and we had a great chat about the move and she advised me to call back once I had a firm move date. And this is where the problems started. The legal wranglings of my move dragged on and on and after the exchange deadline passed I was panicking about not having a removal company lined up. In the interim, I spotted an AnyVan liveried van down my street, just finishing loading and before I got to them they had disappeared. I went and asked the young mother who was leaving us what she thought of the service. She hadn't spoken to anyone at AnyVan, having done everything online. Her team drove from Sheffield in the north of England overnight, loaded her 2 bed house into one van, drove it to Cornwall and then went home to Sheffield in the evening. Amazing! She was delighted and even more delighted at the price of £850! That clinched it for me. AnyVan couldn't have done more. They put my requirements up on the site and helped me through the quagmire of choosing a team from the dozens of quotes I received. There was lots of doubt in some of the movers minds as to whether all my garden and workshop 'stuff' would fit in two vans and the day was getting ever nearer. AnyVan talked to a few of the moving teams and eventually found Albert Miles (his Anglicised business name, although I prefer his real Lithuanian name). They promised to send one van with two guys at 7am and two more vans with three guys at 9am. Bearing in mind that this was an internet transaction, there was a certain trepidation on my part as the day drew nearer. I need not have been concerned. The team that AnyVan put on my case were efficiency, pleasantness and hard work personified. Without the various guys at head office working to get my move underway, even on a Sunday after the London knife attacks, I would never have found the great team I got. And all of this? It cost me the princely sum of £1,103 and the Lithuanians didn't want the two or three days to do the load, move and unload as did the big boys. Oh no! They rocked up at 7, worked like slaves till the vans were full and left my old home at about 10:30 with all my 'stuff', my motorcycle, my entire garden and my wine collection in two of the three vans. The other van went off to do another job. At the other end, everything was put exactly where I wanted it, the now reduced team of three guys working just as hard in the crippling heat as they had in the morning and by 4:30 they were gone. Now, that's what I call service both from the movers and from they great guys at AnyVan!”

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Posted 7 years ago

“Great deal and service.”

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Posted 7 years ago

“Brilliant service, very clear instructions, great driver. Would recommend”

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Posted 7 years ago

“Driver punctual and very helpful, no issues at all. Would recommend!”

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Posted 7 years ago

“Very convenient and good value for money. I always struggle searching for men and van when I move but I was very pleased and reassured this time using anyvan. I shall only be using them henceforth. I”

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Posted 7 years ago

“the whole experience with this company was a catastrophe from beginning to the end I will never use this firm again it was not only terrible to me it was also not fair to the person that we needed to have article picked up from,and as for trying to contact this company all you get no matter what time you ring is sorry we are busy at the moment !!! also after this offering me a bottle of champagne to recommend this firm is a joke use this firm at your peril”

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Posted 7 years ago

“I booked a van to turn up and help me remove the last few heavy things from a flat I had sold, before the new tenant moved in. I booked it early on moving day, between 8 and 10am, so the property would be empty for the new owner. I prepaid for the van...here was my fatal mistake. I was told the van driver would contact me the night before. He didn't. So I called him. It was obvious that I'd woken him up, yet he insisted he was still on a job. Enquiring about my job the following morning, he knew nothing about it. I simply wanted to find out if he would turn up nearer 8am or 10am as I was travelling a long way and am nearly 8 months pregnant. He said he couldn't give me a time. So, I turned up at the property at 8am. At 9.30am, I received a call to say he was going to be an hour late. At 11.30am, I called to ask where he was, knowing I had to leave the property at midday to hand in the keys. He was still an hour away. I said 'This ins't good enough!.' I then tried to call him again to cancel - yet he didn't answer his phone. I then called Anyvan for the second time that morning. After 15mins of waiting time, I luckily spoke to the same girl I had called to complain to earlier, who was very apologetic and refunded my money. I will never use this service again. Yes I got my money back, but I took the morning of work, and i'll never get that time back. I also had to leave my treasured posessions in my old property which still have to be removed. It was an absolute shambles. DO NOT, on any circumstances, use this company. If you do, do not pre pay!”

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Posted 7 years ago

“Fast and professional service. After work time slot available which is very convenient. They called 20min prior collection as they said and I received many text with all details the day before. I highly recommended them.”

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Posted 7 years ago

“Absolutely appalling avoid at all costs!! We booked and paid to have a hot tub moved from my inlaws to ours. I booked 2 weeks ago and paid for the service. Two days before the arranged day I get a phone call saying sorry they couldn't help after all as it would be very tricky !! YES I know this,is why we needed a van and three men to move it. If it was going to be easy we would have dons it ourselves!! It wouldn't have been so bad if they had told us at the time of booking instead of taking our money. Very unprofessional.”

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Posted 7 years ago

“The worst luck of service EVER! Made a booking to pick up patio doors from a ebay seller on thursday for Sunday. Booking was confirmed and payment taken. Come Sunday no call or information given about pick up. Was on the phone to anyvan speaking to various agents who promised a call back but no one did! Spoke to Mark who was very rude and dismissive telling me well we cant find drivers sorry, offering me a refund. Could not care less that I was in tears as the doors were moved to sellers drive and were place by a tree ready for a collection. No information or pick up on Sunday. Same story on Monday. A huge let down had to fork out nearly £300 with a different company for a last minute pick up due to incompetence of this company! If you have large items for a pick please avoid as that will not be happening as the prices quoted on their site are unrealistic and no driver out there wants to complete that job! Shocking customer service!!!! Avoid,avoid,avoid!!!!!”

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Posted 7 years ago

Dear Zara, I would like to truly apologise that we at AnyVan have let you down upon this occasion. At AnyVan will always do everything we can to accommodate our customers delivery needs. We have a large team on hand via a multitude of platforms, with each member of the team expected to be polite and friendly, going that extra mile for each customers. In light of your experience please be assured that I will be thoroughly investigating this matter by working alongside our transportation team as well as following up with my colleagues you spoke. I once again would like to truly apologise, this is not the service we expect for our customers, to which I will be in touch in due course to rectifying your AnyVan experience. Best wishes Caroline Lane-Joynt Customer Care Manager

Posted 7 years ago

“I booked collection for sat 13th May 12-6pm. I was given the impression this was confirmed as the website says 'confirmed' when you book. The driver didn't turn up and I had no contact from Anyvan. I couldn't get through on their customer service line and I have had no response to my email. I just called and was given a vague promise of a call back this afternoon. None could tell me why the van had not turned up! Terrible customer service+ no collection = do not use if you want a reliable service.”

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Posted 7 years ago

“Please BEWARE that when you book the service, it is not guaranteed that your delivery will be picked up. AnyVan do not operate their own fleet of vehicles, and guess if they can get somebody for that day. When you recive a confirmation email after booking, this does not confirm your delivery. This only confirms that they have listed for a 3rd party bid. It is not confirmed that you are have a van until you receive a call. So if you need a delivery on a specific day as i did, this is not the service for you. This should be made clearer on the website. Do not hang around all day as I did on you pick up day unless you receive a phone call, as you I am very disappointing with the service provided by AnyVan. The only option i was given was a refund, or to put out for their 3rd party drivers to bid again, so another uncertainty. In addition to the extra i paid for getting a pick up on a Sunday, a refund of the difference was not offered. Very poor service!”

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Posted 7 years ago

ANYVAN is rated 3.3 based on 2,486 reviews