ANYVAN Reviews

Name: ANYVAN
Address: 5 -17 Hammersmith Grove The Triangle Hammersmith London, London
Rating: 3.31

3.3 Rating 2,413 Reviews

59 %

of reviewers recommend ANYVAN

Company Reviews

Metrics

Info

3.3

Based on 2,413 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ANYVAN:

AnyVan - Move Anything, Anywhere

Save up to 75% on deliveries and removals

No matter what you are moving; from a King-Sized bed to a framed picture of the Queen; a Grand Piano to a classic Ford Capri; we’ll take care of it all the way from Penzance to Peterhead and beyond.

We do this by marrying people looking to move something with our trusted team of AnyVanners. They are equipped with the knowledge and expertise to go the extra mile. And our customer team are always on hand to ensure there is a friendly person to guide you through the journey.

Phone:

20 3872 3050

Email:

it_service_account@anyvan.com

Location:

5 -17 Hammersmith Grove The Triangle Hammersmith London
London
W6 0LG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to use app, driver arrived on time, knowledgeable about loading and making safe. Delivered on time and helped locate items in place in the garden. Very good service.”

Helpful Report

Posted 8 months ago

“Just to let people know how very bad a company this is for a full house move they came with one van keeping in mind a lot of stuff had been brought to my new home with my nephews van but the company not the drivers took money out of my account and only did half a job I was in absolute tears they have no compassion on how ure feeling once they get ure money their attitude changes completely honestly this company should not be trading but im getting onto trading standards and I will also put it in my local newspaper on how bad this company treated us stay well away its not worth the money they take they don't take care of ure furniture either its just thrown in a van my televisions were supposed to be done with bubble wrap they didn't have any I have never had a bad experience like I have with this company the moving house is hard enough without being treated like a bit of dirt on their shoe but this isint the end of it I will contact trading standards today then my local paper nasty nasty people.”

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Posted 8 months ago

“Excellent service and the removal guys worked very hard. Took a lot of the stress out of our move so would thoroughly recommend.”

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Posted 8 months ago

“Arrived earlier than expected, knew their job and after a couple of questions prepared the car for transporting. Well happy with the service provide an will definitely use again if required.”

Helpful Report

Posted 8 months ago

“Je suis extrêmement déçue par le service de déménagement fourni par Anyban. J'avais réservé leurs services et payé un acompte de 232€, pour ensuite avoir le chauffeur annuler la commande à la dernière minute, me laissant dans une crise totale. Cette annulation était totalement hors de mon contrôle, mais Anyvan a refusé de me rembourser mon acompte. Leur service client était incroyablement peu serviable et n'a offert aucune véritable solution au problème. La seule réponse que j'ai reçue était que je pouvais utiliser l'acompte comme crédit pour ma prochaine commande avec eux. C'est absurde et cela ressemble à une blague, étant donné que je viens de déménager en Asie et que je n'ai aucun plan d'utiliser à nouveau leurs services. Je déconseille fortement d'utiliser Anyvan pour vos besoins de déménagement. Ils sont peu fiables, non professionnels et semblent ne pas se soucier des préoccupations de leurs clients. Il est désormais évident pour moi qu'ils ne sont rien de plus que des escrocs cherchant à profiter de clients crédules. Évitez-les à tout prix.”

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Posted 8 months ago

“Delivery men professional, careful and courteous.”

Helpful Report

Posted 8 months ago

“Delivery men professional, careful and courteous.”

Helpful Report

Posted 8 months ago

“Delivery men professional, careful and courteous.”

Helpful Report

Posted 8 months ago

“HORRENDOUS COMPANY! I had gone through the whole phone process and walk around of what I needed moving. I was quoted and paid the amount asked and I didn’t use their ultimate service as there were only a couple items I wanted extra protection for which I paid extra to have these special items packed and protected by them (custom made desk and artwork). On the day of moving the team that turned up instantly charged me an extra £1000 saying I was over my quota and I had to pay it there and then or I wouldn’t have my belongings moved (keeping in mind only 1 can was actually packed at this point). The team they sent me didn’t speak a word of English so I couldn’t even communicate what I wanted to and when I told them to speak to my sales consultant at Anyvan they didn’t know who I was on about. I called my sales consultant and he said that’s wrong we’ll sort out compensation for you. I was assured weeks before that they would protect my carpets as I was leaving rented property and they walked mud all into the house. My home was loaded onto 2luton vans for delivery the following day. The next day 1 van arrived and I was informed the other had broken down somewhere in Birmingham and would be with me later. The second van that turned up around 1700 was a totally different van and the second delivery had now actually been split into 2 deliveries and the last delivery didn’t show up until 2200 that night by which point I couldn’t unpack anything as I was exhausted myself from a 6hour drive the day before from Hampshire to Wakefield and didn’t get to bed until 2am. When communicating with the removal teams boss by phone he was very dismissive and argumentative. The precious items I paid extra for to be packaged by them turned up with one pathetic layer of MY own bubble wrap to one of my £990 pieces of artwork was damaged. When I went through Anyvan’s claim team they took weeks to investigate, their communication with me was extremely poor and I had to chase them for updates and when they did get back to me, despite them saying they acknowledge the damages were fresh they claim that they probably got damaged when I unpackaged it and they would offer me £175 in total for damages to two pieces of artwork and a custom made £4500 desk! An absolute AWFUL company in the way they have treated myself and my father and if this is how they treat disabled people then I’d hate to see how they treat able bodied persons! Calling me a liar and offering an insulting amount of compensation to my precious items even after I said I didn’t want to pursue other items that got damaged, only the items that could not be replaced! PLEASE AVOID THIS COMPANY because for what I ended up paying I could have paid for a well known national moving company; they’re clearly out to save themselves money and obviously don’t care at all about the customers belongings. I’ve not been this upset and insulted ever after paying for a service let alone to be called a liar. If I wanted my items to be dropped kicked into the back of a Mercedes sprinter I’d have made the effort with my good leg to do it myself! I have asked them for the CEO’ contact details and they have refused. I asked them to speak to a manager on numerous occasions and they refused. I WILL be taking my case further as far as it will go.”

Helpful Report

Posted 8 months ago

“AnyVan were brilliant. They arrived when they said they would and were flexible about timings. Leo was amazing carrying all of our boxes up three flights of stairs.”

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Posted 8 months ago

“Very professional and smooth service. Friendly and efficient delivery driver, kept informed the whole time.”

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Posted 8 months ago

“Best service ever”

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Posted 8 months ago

“Best service ever”

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Posted 8 months ago

“Best service ever”

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Posted 8 months ago

“Amazing van driver. Friendly, helpful and efficient. Items were shown respect and carefully packed into the van. The whole process was simple, smooth and alleviated the stress of moving. 100% recommend.”

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Posted 8 months ago

“It was the first time using any delivery service of this nature. I thought the service was exceptional. including photos of my bike at home and at the delivery address. thanks to Ashley and his partner. regards Albert.”

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Posted 8 months ago

“AnyVan services was spot on Excellent customer service and driver was very supportive with the delivery etc”

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Posted 8 months ago

“Excellent service on time very helpful and reasonable price will definitely use again and recommend to all”

Helpful Report

Posted 8 months ago

“Excellent service on time very helpful and reasonable price will definitely use again and recommend to all”

Helpful Report

Posted 8 months ago

“Prices seem low but that’s equal to the service. Paid for a “premium package” which was never delivered. Drivers arrived late and with no packing boxes or material. Even though this was paid for. Packing/unpacking service never happened either. Spoke to customer service over 7 times and still awaiting a reply!! Would highly recommend staying away from this cowboy company.”

Helpful Report

Posted 8 months ago

ANYVAN is rated 3.3 based on 2,413 reviews