ANYVAN Reviews

Name: ANYVAN
Address: 5 -17 Hammersmith Grove The Triangle Hammersmith London, London
Rating: 3.32

3.3 Rating 2,482 Reviews

59 %

of reviewers recommend ANYVAN

Company Reviews

Metrics

Info

3.3

Based on 2,482 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ANYVAN:

AnyVan - Move Anything, Anywhere

Save up to 75% on deliveries and removals

No matter what you are moving; from a King-Sized bed to a framed picture of the Queen; a Grand Piano to a classic Ford Capri; we’ll take care of it all the way from Penzance to Peterhead and beyond.

We do this by marrying people looking to move something with our trusted team of AnyVanners. They are equipped with the knowledge and expertise to go the extra mile. And our customer team are always on hand to ensure there is a friendly person to guide you through the journey.

Phone:

20 3872 3050

Email:

it_service_account@anyvan.com

Location:

5 -17 Hammersmith Grove The Triangle Hammersmith London
London
W6 0LG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The process was super smooth. It was really easy to communicate with my driver and he was very helpful. They arrived within the arranged window and took care of my stuff. Would recommend.”

Helpful Report

Posted 4 years ago

“I used AnyVan to move home. The time slot we had chosen was between 10am and 12pm. At 11am I used the tracker to see where the driver was and he was over 2 hours away. When I called the office to find out what was going on, they said the original driver had cancelled. I did not find this out until I called them, they did not call me to let me know. By 1:30pm the new driver had still not arrived. I needed to collect the keys for my new property before the estate agent closed at 4pm. The estate agent was 1.5 hours away so I had to ask my Dad to drive 1 hour to the collection point to wait for the driver while I went to collect the keys. When I had collected the keys at 3pm I used the driver tracker again to see where he was and it said there was no driver. I once again called the office and they once again told me that this second driver had also cancelled. Again, this was not communicated to me until I called them. A driver eventually turned up to the collection point at 4:45pm, 6 hours and 45 minutes after the start of the original collection window. It was nearly 8pm by the time the items were delivered. When I spoke to AnyVan they said they don't know when a driver has cancelled but were satisfied that this had been communicated to me. But it was only communicated to me after I called them. They also believe they arrived within the time frame because at 3pm when I called, they asked if I still wanted a driver that day and would 6pm be ok or I could cancel. At this point my stuff is all packed up and I have collected the keys to my new flat, I had to move that day, of course I was going to agree to that. After making my house move infinitely more stressful and causing my Dad to have to take time out of his day to drive an hour away to wait for the pickup, and arriving more than 6 hours late from the original pickup time, I was offered £3 as a refund. Needless to say I will never be using AnyVan again.”

Helpful Report

Posted 4 years ago

“I would warn anybody looking to use this company to think twice. Based on my experience, it is very hard to believe so many positive reviews, especially as there are a limited number of reviews whereby the experience is similar to my own. Anyvan is a contractor who send various removal companies to your move. However, the communication process is extremely poor, customer service never answer their phone/emails once you have booked and their staff provide differing information. I had been isolating for 5 months, away from my home. Therefore I had one week to sort and pack my belongings, ahead of the move. I booked the premium package, which I had been told involved the removal men packing my belongings, and their contents. I followed the instructions provided, listed all my items and furniture, to pack up my house. However, on move day, a small van and 10 boxes were sent. Customer service did not answer their phone and I ended up renting my own van, and packing my belongings into black sacks, myself. I was still charged full price, for the premium service, yet did not receive anything close to the service I had been guaranteed. I would urge potential customers to be extremely wary, and to look elsewhere, when planning a move.”

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Posted 4 years ago

“Booked for 1-5pm collection. Called them at 4.50pm to be told it most likely wouldn’t be done today. No contact from them. Truly appalling service.”

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Posted 4 years ago

“Don't use anyvan.com - they are TERRIBLE. They agreed to do a simple courier job but didn't do it and then refused to give any kind of refund or reorganise the delivery. Awful service - AVOID THEM AT ALL COSTS!”

Helpful Report

Posted 4 years ago

“The service was excellent my item was picked up and dropped off with perfect timing and the staff were really helpful. Thank you.”

Helpful Report

Posted 4 years ago

“DON’T USE THIS SERVICE! I had a terrible experience and continue to have no success in getting a refund of money which has essentially been stolen from me. You use these guys at your own risk, but my experience was HORRENDOUS. They were rude to my elderly father, refused to take the order (despite details having been given) and then were elusive and unhelpful in any follow-up.”

Helpful Report

Posted 4 years ago

“Absolutely appalling. Avoid at all costs. The drivers were in such a rush they smashed a loaded trolley into my newly plastered and painted doorframe and wall. They cut the pipe off of my washing machine, and then denied doing it. They left half of the items behind, leaving myself, a disabled woman, and my elderly mother to move it all ourselves. Customer services are totally uninterested and unapologetic. I've received an email requesting photos, quotes for the damage etc, so now have lots more work to do in the midst of trying to unpack etc. I chose to pay the £500 fee in order to make the move easier and less stressful but it has had the opposite effect. I just wish I'd read the reviews before booking. Hopefully this will help someone else to avoid the same mistake. Take your business elsewhere.”

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Posted 4 years ago

“Efficient and timely”

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Posted 4 years ago

“Very good service.”

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Posted 4 years ago

“Efficient and professional ...really good tracking system . The guys knew exactly what they would doing would use again for sure”

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Posted 4 years ago

“Great efficient service from a dedicated team”

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Posted 4 years ago

“Good, flexible service, would definitely use again! A++”

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Posted 4 years ago

“Good, flexible service, would definitely use again! A++”

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Posted 4 years ago

“Driver was on time and was super helpful and easy to deal with. Definitely recommend !”

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Posted 4 years ago

“Fantastic online service and even better moving experience! Can’t recommend enough!!!”

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Posted 4 years ago

“The 'Anyvan" men were on time, friendly, careful,and quick, and it was a good experience. They delivered the items when I had requested,the same day, and my daughter was very pleased with the service. Well done, ANYVAN!”

Helpful Report

Posted 4 years ago

“Shocking. Beware!!! The service described on the phone turned out to be completely different to that provided. I tried to complain and even had the call recording to prove the miss-selling - but they just didn't want to know.”

Helpful Report

Posted 4 years ago

“Thanks for a fantastic service from start to finish. Would certainly recommend and use your service again. The lads that moved the furniture were hard working, courteous and helpful.”

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Posted 4 years ago

“Excellent service.”

Helpful Report

Posted 4 years ago

ANYVAN is rated 3.3 based on 2,482 reviews