ANYVAN Reviews

Name: ANYVAN
Address: 5 -17 Hammersmith Grove The Triangle Hammersmith London, London
Rating: 3.31

3.3 Rating 2,478 Reviews

59 %

of reviewers recommend ANYVAN

Company Reviews

Metrics

Info

3.3

Based on 2,478 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ANYVAN:

AnyVan - Move Anything, Anywhere

Save up to 75% on deliveries and removals

No matter what you are moving; from a King-Sized bed to a framed picture of the Queen; a Grand Piano to a classic Ford Capri; we’ll take care of it all the way from Penzance to Peterhead and beyond.

We do this by marrying people looking to move something with our trusted team of AnyVanners. They are equipped with the knowledge and expertise to go the extra mile. And our customer team are always on hand to ensure there is a friendly person to guide you through the journey.

Phone:

20 3872 3050

Email:

it_service_account@anyvan.com

Location:

5 -17 Hammersmith Grove The Triangle Hammersmith London
London
W6 0LG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolute scammers. Only booked 5 specific items of furniture to be moved and they refused to move the main large items (the bed and wardrobe). Claimed they couldnt get them down the stairs (which is rubbish as I moved them up there in the first place) and said they wouldnt disassemble them either. So ended up paying over £120 for them to move a handful of boxes and a small desk that I could have got in my own SUV. Avoid this company like the plague.”

Helpful Report

Posted 2 years ago

“Awful from start to finish. Firstly after calling and emailing an item still got left off the collection list and then when I wanted items out of storage I had to make many more calls and emails before i was told delivery would be a week, so I had to pay for more storage of items I wanted back. Then all items arrived damaged. Leather bed is all scratched. This was new a few months ago so am really annoyed about this. My washing machine has had the lid pulled off and my glass unit the back isn’t attached to the front anymore!”

Helpful Report

Posted 2 years ago

“removal chaps were very helpful & accommodating. only issue was the office had advised them all furniture was on the ground floor - we wasn't asked this question at the time of booking......”

Helpful Report

Posted 2 years ago

“AnyVan 'delivery partner' stole my money! I booked a job via AnyVan with one of their 'Delivery Partners'. The delivery partner then requested full payment in advance and stated that each courier have their own T's & C's. Having never had an issue with AnyVan before I sent the funds. The delivery partner then cancelled the job due to his trailer allegedly being stolen and promised to refund my money. I waited and waited but no money was returned. Upon speaking with the delivery partner a month later he told me that he doesn't have the money (£190!) and cannot send it back to me as he does not have it any more. He then told me that he will send it 'when he can' and not to contact him again. AnyVan were initially on the ball and asked me to give him more time to pay before they would take action but now they are just not interested and will not take it any further. If using AnyVan and the name Dorian Gordon or the user VTS1 pops up, stay well clear!”

Helpful Report

Posted 2 years ago

“Top job, our furniture move was completed without effort and with ease, chappies were helpful and treated our belongings with care”

Helpful Report

Posted 2 years ago

“Dreadful customer service. Expensive. I will be using them again and I certainly would not recommend using to anybody.”

Helpful Report

Posted 2 years ago

“Paul and his helper were fantastic. They arrived promptly, removed the furniture with out any fuss, they were very professional and efficient.”

Helpful Report

Posted 2 years ago

“2 stars because the actual removal men were very good. Did all the moving with no issues and arrived promptly. My issue is with the company, they inflate the price so much it’s a complete rip off. They charge based on every item you include on your list and charge way over what they should do. Better off going direct to the actual removal guys themselves. The man told me he would have done it £100 cheaper. He charges based on a set price based the size of the lorry needed and not the items. On top of this Anyvan get 75% of the price and the actual guys who work really hard doing all the moving and upkeep of their own lorry only get 25%. Next time I move I will go straight to them and avoid the rip off prices from AnyVan.”

Helpful Report

Posted 2 years ago

“We could not find fault with any part of the process We had never used your company before but we are fans now !”

Helpful Report

Posted 2 years ago

“We could not find fault with any part of the process We had never used your company before but we are fans now !”

Helpful Report

Posted 2 years ago

“Do not use AnyVan under any circumstance. After having booked with them nearly a month ago and them taking full payment 3 days before our move over the Jubilee weekend the phone calls from their "customer care" team started whereby they said to us that the original sales agent had made incorrect statements to us about what we were entitled to and that AnyVan would not be bound by those statements. While still in our cancellation timeframe they said they would listen back to the call with the original sales agent to find out whether he did indeed promise us an additional 3 cubic metres for free and get back to us for us to cancel in time. They did not get back to us in time, have now said that listening back to the call wouldn't change the outcome anyway, and that if we cancel (which we did today) that they would keep half of our money. It is our opinion that they have acted in a fraudulent manner and we are now opening an investigation with our bank to recoup our lost money.”

Helpful Report

Posted 2 years ago

“Excellent service,easy booking process, good value, good communication with driver, at collection & delivery, highly recommended.”

Helpful Report

Posted 2 years ago

“The courier was excellent. He was so helpful during the move and got everything done quickly and with perfect planning and excecution. He arrived on time, he loaded my items quickly and got to the new address on time and unloaded with the same efficiency. I would really recommend Anyvan and my driver Catalin for anybody that wants a pain free move.”

Helpful Report

Posted 2 years ago

“Very professional and friendly staff. I made an error in my booking and they went out of their way to help as much as possible. The prices are really good too. Overall highly recommended.”

Helpful Report

Posted 2 years ago

“Poor service and customer attendance. I regretted using Anyvan.”

Helpful Report

Posted 2 years ago

“Keep away. They sound great at first and will probably be the cheapest and able to collect your belongings on any day to suit you. The sales people will tell you exactly what you want to hear. I was given what seems like a very reasonable quote compared to others in my area. I was asked for an itemised description of what was being collected and quoted for 2 men to collect it. In reality, one man turns up in a beaten up old truck with numerous other peoples belongings already on board. The driver then said he didn’t have room for my items but can make room for more money!!! He refused to go upstairs to collect any items unless he was paid more money and also said he couldn’t take the big items I had told them about as he was on his own - this is why I paid PAID!! For 2 men. The manager then called me and again began demanding more money. I refused and they said they wouldn’t take the items at all. I had to arrange another van to collect what they had left. I have been informed by a storage company since this that demanding more money seems to be a trait of these people. Keep well away. Clearly, their business model is to offer a cheaper price to entice you in, then extort more money from you on delivery day when they feel you have no choice but to agree. Disgusting!!!”

Helpful Report

Posted 2 years ago

“If I could give this company minus 5 stars I would. Arranged for them to do our house move. We had both taken the day off work for the move. They had not arrived at the appointed time even though their tracker stated they were near our house. We had to call them to find out they were broken down 30 miles away and had no idea what time they could get to us - this was at 10:30. Called Any Van headquarters and was told a van would definitely be with us that day. We then received another call at 3pm from headquarters to say nobody would be coming and that the first person should not have promised us they would. We were lucky in that we had a few more days left on our lease but if we had been exchanging that day it would have been a disaster.”

Helpful Report

Posted 2 years ago

“Highly polite, extremely efficient and hard working, these guys made our move much more easier. Thank you!”

Helpful Report

Posted 2 years ago

“I was told I needed to book a separate van to move my piano on top of the two vans for the house items. I paid £540 extra for that van and it didnt arrive in that the men pushed my piano behind all my other stuff. They asked me for cash as extra costs which isnt the company policy but they havent refunded me that or the van plus all our furntiure was marked and covered in greasy oily dust from the blankets. I was a little late reporting back to Anyvan as my grandson was born and unwell. They put me on hold, dont ring back, say I am due compensation then I am not. I am passed from pillar to post. Have written to Angus Elphinstone CEO and emailed the board and him etc etc. Still no joy. Should be called Anycowboy. Never book them again”

Helpful Report

Posted 2 years ago

“This is a truly excellent service. Efficient, punctual and polite. Could not be bettered!”

Helpful Report

Posted 2 years ago

ANYVAN is rated 3.3 based on 2,478 reviews