ANYVAN Reviews

Name: ANYVAN
Address: 5 -17 Hammersmith Grove The Triangle Hammersmith London, London
Rating: 3.31

3.3 Rating 2,413 Reviews

59 %

of reviewers recommend ANYVAN

Company Reviews

Metrics

Info

3.3

Based on 2,413 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ANYVAN:

AnyVan - Move Anything, Anywhere

Save up to 75% on deliveries and removals

No matter what you are moving; from a King-Sized bed to a framed picture of the Queen; a Grand Piano to a classic Ford Capri; we’ll take care of it all the way from Penzance to Peterhead and beyond.

We do this by marrying people looking to move something with our trusted team of AnyVanners. They are equipped with the knowledge and expertise to go the extra mile. And our customer team are always on hand to ensure there is a friendly person to guide you through the journey.

Phone:

20 3872 3050

Email:

it_service_account@anyvan.com

Location:

5 -17 Hammersmith Grove The Triangle Hammersmith London
London
W6 0LG

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Anonymous

Anonymous // 01/01/2019

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“Excellent experience with ANYVAN. Great correspondence, keeping me updated with my delivery. Nothing was too much trouble. The delivery drivers were well presented, polite and did a great job. Thank you”

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Posted 3 months ago

“Great service, keep us updated arrived when they said and drivers were professional and friendly , would definitely use this service again”

Helpful Report

Posted 3 months ago

“Terrible Experience with AnyVan – Misleading, Overpriced, and Careless with Personal Information I had a terrible experience with AnyVan, and I strongly advise against using their services. I was misled by their call agent regarding the size of the van they would provide. The agent reassured me that the van would meet my needs, which was the main reason I decided to book with them. However, they failed to deliver on that promise, sending a van that didn’t match what was discussed. My booking email clearly shows that I required a Maxi Loader 7.5-ton van, but they sent me a Luton van with a capacity of just 3.5 tons instead. This was completely inadequate for the job and not what I had paid for. On top of that, their pricing is outrageous. I was charged £1550 for the service, which is significantly higher than the quotes I received from other removal companies for the exact same job. I had offers ranging from £900-£1200 for a Luton van, similar to the one they sent me. When I requested a refund for the difference, they refused, going against their own promise to beat any price. After making a complaint and awaiting the outcome, I received a very strange email from them, stating that a third-party company had requested my personal information because of an alleged accident involving a lady and her daughters. This left me extremely concerned and confused, as I am a man and had no such incident. When I contacted them about this alarming email, they casually informed me that they had mixed up my details with another customer. This level of incompetence is absolutely unacceptable and only added to my frustration. I was expecting fairness, especially since they have access to the call recordings that would clearly show how I was misled. Instead, I’ve been left feeling cheated, disappointed, and frankly, quite scared by the careless handling of my personal information. I will be sharing my experience far and wide so that others are aware of the misleading information and poor service provided by AnyVan. Avoid this company at all costs.”

Helpful Report

Posted 3 months ago

“Excellent service and easy to navigate website. It took less than 5 minutes to book a collection/delivery. The prices are cheaper as compared to solo vans. The driver's communication was outstanding. Deserve 5*.”

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Posted 3 months ago

“Timeframe changes dramatically between the evening before and the day off. Zero cust8mer service. No one replied to my email. Still have not. Terrible company.”

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Posted 3 months ago

“Good service.”

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Posted 3 months ago

“Efficient and friendly!”

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Posted 3 months ago

“To All Concerned This is to warn whoever is reading this review against using Anyvan Ltd for moving in UK. We have just had the most horrific experience with the. They cancelled our order for shifting and storage after receiving the payment and have refused to refund our money. In addition, we have lost all the items which were to be picked up, packed and delivered to my daughter who will be in UK by the beginning of October. From India, I was booking some household items to be packed and moved from my nieces house who is a student to storage till my daughter’s arrival in UK as a student. The customer acquisition team was very helpful and moved really fast. They called me multiple times on my Indian mobile phone and established contact on numerous occasions till the time the payment was made. I also received all the invoices and other documents on time which were completed and sent in a timely manner. The booking was made on the 20th. They were vociferous in demanding payment which I did on the 21st, as soon as I received the estimated invoice. The booking was finalised, with the time and date of pick up given as 8.00am - 11.00am on 23rd Aug. We were told that 24 hours prior to the scheduled time of pickup, we would be sent communication with the driver details and contact numbers. That did not happen. We tried contacting them. After numerous attempts, we got through and were, once again, assured that all was in order. Yesterday, the whole day we have been monitoring the website and trying to track the driver. But no driver details were updated. I even tried calling the customer service on numerous occasions but received NO REPLY or CALLBACK. My niece ( her local number is listed on the contract), who was waiting in her apartment for the packers to show up, constantly tried to establish contact, but ended up waiting the whole day without any success. Nothing was ever updated on the website which we were monitoring constantly both from India and locally. At 1300 hrs, I established contact with Mr Cleon, from customer service. He assured me that the driver details will be updated at the soonest and to give him 1 hour to sort things our and get the stuff packed and picked up. After 2.5 hrs, I again was able to establish contact with Ms Sam from customer service, who then informs me that the driver had reached the location at 0822 hrs in the morning. Apparently, he uploaded some photos as proof. The photos are for another location. He claims that he tried to call the local number listed but received no reply. No calls were received by my niece and no missed calls either. They then asked me to reschedule the appointment with an additional payment of 50% of the booking amount. This amount was later brought down to 25% of the booking amount. I agreed to pay the additional charges. Yet, Ms SAM told us that the reschedule / move was not possible and that we would lose our complete booking amount as a result. This came as a shock to me. How can you be so brazen and unprofessional to just take the whole sum of money when you are at fault? To top it off, at 1545 hrs, my niece gets an SMS with the driver details and a link to track the driver. On clicking on the link, she was informed that the drive was completed. Soon after, she got an SMS that the move has been cancelled. This is clearly daylight robbery. Anyvan has cheated me of not only of my booking amount, but I have also lost a couple of thousand pounds of household items which cannot be replaced. This is to warn all people reading this review not to use ANYVAN for your moving needs. They do not provide the service but will take your money.”

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Posted 3 months ago

“Lots of communication by email and phone,good. Had to ask the men to carry the three seater sofa up the drive and through the kitchen doors quite an ask but they did that without a complaint. Very polite and my two sofas were delivered safely and well within the window I was told. Certainly use again if needed in the future and would recommend. Thankyou.”

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Posted 3 months ago

“Reasonable friendly service Thankyou”

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Posted 3 months ago

“Super easy process, exceptionally hard working team on the day.”

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Posted 3 months ago

“Excellent communication on time of arrival Very friendly and helpful driver Made my motorcycle move stress free Good price for distance mileage”

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Posted 3 months ago

“Excellent! Nice guys! Arrived on time! Loaded and unloaded really quickly! Great communication throughout! Stress free😁I would definitely recommend!”

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Posted 3 months ago

“Excellent service”

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Posted 3 months ago

“Any Van removals guys are great but unfortunately if you put your furniture in one of the storage centres DO NOT USE PARK ROYAL NW10. My furniture was in put in storage in Enfield depot around 4 years ago & about 2 years ago they shut down this depot and just moved all my stuff to NW10 - then advised me after they have done this. They then promised that when I wanted my stuff it will be charged from Enfield where the items were originally placed. For the last two weeks i have been trying to get a quote to have my stuff delivered back to me as it is miles away - prob 1 hour & half away from my home. I have even rang the office a few times & first they couldnt find my account despite taking the money for 4 years & informed someone would ring back - Im still waiting!! Then I rang today & as usually got through to 3 different people in various departments but not anyone that could give me a quote. I have emailled over 3 times asking for this. Have they lost my stuff & I have been paying the priviledge - who knows - but no quote is forthcoming which is really weird. My advise would be find another company to use for storage. Maybe I will get lucky & get a quote to have my furniture back - wish me luck!!”

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Posted 3 months ago

“Very efficient service and I was informed every step of the process delivery prompt and driver friendly 😀”

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Posted 4 months ago

“We booked AnyVan on 02/08/2024, paying nearly £600 to move an air conditioning unit, several pieces of furniture, and over 40 boxes. What should have been a simple move turned into a complete disaster, and we are extremely unhappy with how it was handled. We were told the truck would arrive between 8 am and 6 pm since we hadn’t picked a specific time. After booking, we realized we needed to add an extra stop, some additional items, and also needed help moving items from the second floor to the ground floor. We paid an extra £98 on top of the original bill, thinking these changes would be covered. But on the day of the move, everything went wrong. We waited from 8 am, but instead of a truck, we got three separate cancellation calls from drivers. The first two drivers had health emergencies, and the third one just decided not to show up after accepting the job. Finally, at 4 pm, a "recovery team" from London called, saying they might arrive by 8 pm. When they finally showed up at 11 pm—much later than promised—they were clearly exhausted and hadn’t even had a proper meal in over 12 hours. They were polite and apologized, saying they would talk to their company about getting us some compensation for the ridiculous wait. But that wasn’t the end of our problems. During the move, the drivers told us their job sheet only mentioned moving items from the ground floor, not the second floor, even though we had clearly asked for this. This was the main reason we paid the extra £98, yet we ended up having to move the heavy items ourselves. To make things worse, we then had to drive to our destination at midnight—a tiring and potentially dangerous three-hour journey. The drivers, who had already been working for over eight hours, were also put in a tough situation. By the time everything was finally done, it was 5 am the next morning, and our belongings were left in a mess. The next day, we contacted customer service, hoping they would make things right. Instead, we were met with a dismissive attitude. The agent questioned whether we had even informed the live chat agent about the second-floor move. After checking the records, they admitted it was their mistake—the live chat agent hadn’t updated our order. Even though they made this mistake, they only offered us a measly £20 as compensation, insisting the £98 we paid was just for the extra stop and items—not the second-floor move, which was the main reason of why we were willing to pay extra. They also did not give us any compensation for the late arrival. They even said that because we did not pay extra to book a specific time, the truck could arrive anytime, completely disregarding what they said in the confirmation, which was 8 am to 6 pm. This experience has left us very frustrated and disappointed. AnyVan’s lack of professionalism and care for their customers is shocking. We wouldn’t recommend their services to anyone. This was one of the most stressful and frustrating experiences we’ve ever had.”

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Posted 4 months ago

“Had a very good experience, the service was great at a very good price.”

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Posted 4 months ago

“It was a very good experience, the driver and the helper were very kind and helpful in fact. The process went smoothly”

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Posted 4 months ago

“SINGLE-HANDEDLY THE WORST COMPANY I HAVE EVER DEALT WITH 1. driver arrived nearly an hour late 2. van sent was too small for the goods I had paid to be moved. at least a third was left on the pavement. (and I had chosen to include LESS goods on the day than I had paid for) 3. van in a terrible state, looked like some rough white van from god knows where 4. inside furniture piled any old how, with no protection or restrictive bands and tapes (the driver told me a glass cabinet would be smashed and I was better off not including it) 5. when it became apparent that only a fraction of the goods I’d paid to be moved could fit, I phoned the company. I was told I had not listed two items correctly and had not included measurements; the items in question were a small grandmother clock and a hall stand. On the website there was ZERO indication I had to do ANYTHING but click an option from a drop-down box (the options included ‘grandfather clock’ and ‘hall stand’). If I HAD included measurements the two items still would not have fit because the van was too small in every single way possible. 6. I was left with no option but to pay an extra (forget exact figure) about £160 more on the spot (the whole job only cost about £300) in order for another van to come the next day and pick up the remaining two items. I had to take the items back upstairs and delay my own plans to travel that day in order to be present for the collection the next day. And thank god I still had a night at the property!! 7. The employee I spoke to was aggressive with about as much customer service skills as a pig. 8. While I was on the phone to the company someone else at the company instructed the driver to leave my furniture on the pavement and drive away. The poor guy, who seemed constantly afraid he would lose his job, did (he also offered to move all my furniture himself, independently of the company, for under the fee they charged me; of course, I couldn’t accept as had no guarantee he wouldn’t just take the money and ‘run’ but it says a lot about the loyalty this company inspires in their employees…) He was then told to come back about five minutes later once I had paid. 8. the delivery, in lieu of my presence, was received by my elderly parents. It was nearly five hours late and arrived at midnight. Zero updates were given and we only got nonsensical replies when we tried to contact the driver 9. I complained to the company and was assured by two young men (who turned out to be absolute wastes of space and lied through their teeth) that a complaint would be logged and I would be contacted about the ‘resolution’. All seemed pretty pointless but I thought the whole thing was so disgraceful and shoddy I did log the complaint 10. next day remaining the remaining two items were delivered - four hours late. With ABYSMAL lack of communication from driver. 11. I never heard a word about the resolution of my complaint. 12. A month later I phoned the company and spoke to manager. He accepted that the website is unclear, customers cannot be blamed for failing to provide measurements if they can see no indication that they should, and refunded the extra £160 I paid 13 The stress caused a rheumatoid arthritis flare up that I am still suffering from 6 months later. AVOID. AVIOD. AVOID.”

Helpful Report

Posted 4 months ago

ANYVAN is rated 3.3 based on 2,413 reviews