ANYVAN Reviews

Name: ANYVAN
Address: 5 -17 Hammersmith Grove The Triangle Hammersmith London, London
Rating: 3.31

3.3 Rating 2,413 Reviews

59 %

of reviewers recommend ANYVAN

Company Reviews

Metrics

Info

3.3

Based on 2,413 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ANYVAN:

AnyVan - Move Anything, Anywhere

Save up to 75% on deliveries and removals

No matter what you are moving; from a King-Sized bed to a framed picture of the Queen; a Grand Piano to a classic Ford Capri; we’ll take care of it all the way from Penzance to Peterhead and beyond.

We do this by marrying people looking to move something with our trusted team of AnyVanners. They are equipped with the knowledge and expertise to go the extra mile. And our customer team are always on hand to ensure there is a friendly person to guide you through the journey.

Phone:

20 3872 3050

Email:

it_service_account@anyvan.com

Location:

5 -17 Hammersmith Grove The Triangle Hammersmith London
London
W6 0LG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“used Anyvan twice now and will be using them for a 3rd time very soon. the people they send have been great so far, on time and very quick at the job. Would highly recommend.”

Helpful Report

Posted 1 year ago

“Warm and professional staff who assist through out the journey. Consistent communication and always accommodates all requests! 100% recommended”

Helpful Report

Posted 1 year ago

“Don't book this removal company. They damaged a knob on my Oak Dresser, they didn't take a small dresser and when I asked for a refund they were not helpful, I now have to get a local company to move my small dresser which will cost me. Awful service”

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Posted 1 year ago

“Andrei and his partner did a great job. All done in less than an hour and a half. Thank you.”

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Posted 1 year ago

“They went to pickup and said they can’t do the job and refuse to give me a refund . And stole £144 of me . They also kept on rising the price , I clear told them I’m disabled and sick and on benefits and they just didn’t care at all . This is what the do too vulnerable people. Worst delivery service and company ever don’t not use unless you are happy to be scammed out of your money .booking refs av801 1699”

Helpful Report

Posted 1 year ago

“After paying them over £1,000 they: - Left a third of our things behind, including over 15 bags of clothes that were listed in the inventory - Dropped off our things on the ground floor (since their agent did the booking wrong and didn't indicate it was going to the 2nd floor) and - Delivered over 12 hours late. They also work on commissions, so you're better off calling a smaller company directly. They repeatedly refused to admit things they had said and we had to ask them to listen to their call recordings. Afterward, they offered an insulting £30 discount on our next booking. As if we would ever book anything with them again.... Also, they clearly said when booking that they would be able to move additional items - as you can see in their corporate response below, they now deny this. Good luck the calls are recorded! ;)”

Helpful Report

Posted 1 year ago

“Absolutely brilliant service from the two guys. Nothing was too much trouble and they went above and beyond with the moving of my items. I couldn't have asked for a better service and the two guys were gentlemen as well. Would definitely recommend.”

Helpful Report

Posted 1 year ago

“Awful service! Packing was terrible- I paid over £2000 for packing and it was the worst decision I ever made! What was supposed to make my life easier and less stressful was in fact the opposite. Lots of items (multiple car loads) we had to transfer ourselves as they said they were not included. Boxes were half empty when I opened them! Books thrown in and damaged - not packed nicely all books together they were thrown in with clothes and hangers. Items which were in boxes placed inside boxes at angles -thereby minimising space in the box so they could charge me on the day for more boxes. Plants were not protected on the journey. Do NOT make the same mistake I did. Choose another company- this was the worst decision I made using Anyvan!”

Helpful Report

Posted 1 year ago

“Very quick move , I think they had to move on to another job so no chit chat , but overall very good and Anyvan provided tracking”

Helpful Report

Posted 1 year ago

“Easy booking service and options to amend. Goods well cared for. Time windows useful but could be updated once on the road to show earliest arrival”

Helpful Report

Posted 1 year ago

“Excellent service. Really good communication. There was a delay but I was informed and kept up to date on this.Tracker system to keep an eye on progress. Kept informed by the driver of what was happening. Phoned me when he was about an hour from my address and updated me. Phoned again when he was 15 minutes out. On arrival the driver was courteous, friendly and off loaded the vehicle with care and ensured that there was no damage before leaving.”

Helpful Report

Posted 1 year ago

“As they entered the house our documents purse disappeared!!! They exactly knew in which bag they were but we never found them again. absolutely unsatisfying and unprofessional stuff”

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Posted 1 year ago

“I used Anyvan this week to move a dining table and table and chairs for me after buying through Gumtree. Angus was a great van man! The service, the online experience, picking a delivery slot all worked so seamlessly. Angus was right on time and called me to confirm delivery time. Couldn’t have asked for more or a better service. Thanks Angus!”

Helpful Report

Posted 1 year ago

“Brilliant job - fantastic guys, really appreciated their hard work and effort. Could be more pleased with the service, highly recommended.”

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Posted 1 year ago

“Brilliant service. Live tracking, regular updates, great communication. Friendly helpful driver. A service that really went over and above. Thank you !”

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Posted 1 year ago

“Great Delivery Service! 'Mirel' I am incredibly impressed with the delivery driver who brought my bed. The entire experience was flawless, from start to finish. The driver arrived right on time, which I greatly appreciated, and was very friendly and professional. Their attention to detail and care set them apart from other delivery drivers. The bed arrived in perfect condition, and it was clear that the driver took extra steps to ensure its safety. Their communication was excellent as well. I received regular updates about the delivery status, and they even checked with me to confirm my preferred delivery location, making the whole process incredibly convenient. Sincerely, A Happy Customer”

Helpful Report

Posted 1 year ago

“Superb service from Angus at any van. Thoroughly recommend them.”

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Posted 1 year ago

“Very patient as we had to change dates three times. I would certainly recommend Anyvan to friends and family if needed”

Helpful Report

Posted 1 year ago

“Very patient as we had to change dates three times. I would certainly recommend Anyvan to friends and family if needed”

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Posted 1 year ago

“They’ve done a great job.”

Helpful Report

Posted 1 year ago

ANYVAN is rated 3.3 based on 2,413 reviews