ANYVAN Reviews

Name: ANYVAN
Address: 5 -17 Hammersmith Grove The Triangle Hammersmith London, London
Rating: 3.31

3.3 Rating 2,413 Reviews

59 %

of reviewers recommend ANYVAN

Company Reviews

Metrics

Info

3.3

Based on 2,413 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ANYVAN:

AnyVan - Move Anything, Anywhere

Save up to 75% on deliveries and removals

No matter what you are moving; from a King-Sized bed to a framed picture of the Queen; a Grand Piano to a classic Ford Capri; we’ll take care of it all the way from Penzance to Peterhead and beyond.

We do this by marrying people looking to move something with our trusted team of AnyVanners. They are equipped with the knowledge and expertise to go the extra mile. And our customer team are always on hand to ensure there is a friendly person to guide you through the journey.

Phone:

20 3872 3050

Email:

it_service_account@anyvan.com

Location:

5 -17 Hammersmith Grove The Triangle Hammersmith London
London
W6 0LG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“can't get my refund back.as I did not book a date with them.nigel still took ££265 out of my account”

Helpful Report

Posted 1 year ago

“Van candition was bad, driver demanded extra amount for small house hold items not listed,while on booking the dealing person was reassured that he understands and aware as I am moving complete house there could me many small items that couldn't be listed on itinerary. Later on they deducted 46 pounds from my account without informing me that I accidentally noticed a month later while I was checking my statement. Then I contacted anyvan for this deduction, they took almost 3,4 weeks with a reply that they are unable to locate the transaction and I can disbute this transaction with my bank. Bank have to cancel my debit card and issue a new one due to this dubious transaction. But my amount still not credited to my account. Note that I moved my house in last week of july.”

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Posted 1 year ago

“1st class service best price kept informed and dea D on time. What more can you ask!”

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Posted 1 year ago

“AnyVan refused to deliver our fish tank on the basis that the dimensions given were 'incorrect', even though I literally measured them the day before. They did not provide a refund at all (I had to beg them to provide a refund for the extra money we paid for a specific timeslot, as they were very delayed). So, we'll be taking them to a small claims court now. Please avoid all this stress and AVOID - Very poor company with customer service skills, and removals drivers who are underprepared, incompetent and will not deliver your item and waste your time/money!”

Helpful Report

Posted 1 year ago

“Anyvan are a scam, do not trust their sales team. They provided the worst removal service I could have imagined. To anyone looking to use Anyvan, be careful as you will be lied to, let down and then intimated into paying more money for a dreadful service as the removal men refuse to leave your house. Sadly, a number of our items were damaged too. But don't expect Anyvan customer services to be of any help. Once they have your money, you will get no help from them. Anyvan are a disgrace of a company.”

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Posted 1 year ago

“My stuff were delivered in good condition and on time. The drivers picked up all my luggages from my old flat's door and carried them up till my new flat's door (1st floor). They didn't let me carry anything. Very satisfied with the service.”

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Posted 1 year ago

“Driver was great. Kept in touch. Turned up on time”

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Posted 1 year ago

“The service was efficient and the customer support was friendly!”

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Posted 1 year ago

“18/09/2023 Today, I was contacted from Anyvan to cancel the house moving service I have arranged and paid for on 22/09/2023. That's just a few days away and their reason is that the quote they gave me is wrong and asked me to pay over £400 more if I want to keep this service. First of all, the quote and discount have been applied and given to me by the staff via live chat. The staff who called Shaun (refused to give me his full name) tried to frame it as my fault as I did the quote online and the quote is not accurate up there. Indeed that's not my wrong and actually it is a quote from the staff directly so if that is inaccurate , the fault is theirs because of the human mistake. I have the chat history for your scrutiny. I don't see any reasons why I have to endure this suffering. Honestly, you cannot just cancel on someone ,especially moving is a big job to do and I never agree with it in the phone call. I demanded to speak to a senior manager as I see we are not going anywhere as they are not trying to be reasonable. Then Shaun claimed he is the one. So the phone call ended with he is insisting to cancel and refund me without my approval. I demand to have my arranged service back with the same quote and amount to pay.”

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Posted 1 year ago

“Ben and Dawn were amazing, they worked so hard, very communicative and friendly. Would recommend tem to anyone”

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Posted 1 year ago

“They were so amazing and kind and helpful. They made my moving very easy and stress free. I am really grateful to them.”

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Posted 1 year ago

“Very good service. I did a house removal from London to Glasgow. They help carry and deliver my stuffs within the same day. The drivers are very kind, efficient and take good care of my goods. I will definitely choose anyvan again.”

Helpful Report

Posted 1 year ago

“I completed my house removal with ANYVAN yesterday from London to Glasgow. The goods were delivered within the same day. The drivers are very helpful, kind and efficient. I will choose anyvan again if needed.”

Helpful Report

Posted 1 year ago

“Was told if I booked on same day as I had received my quotation would secure quotation price of £520 due to their 'live pricing' policy, fair enough..... my parents were paying, so I was quoted by Rauo at 11:58am. My mother rang and put card details to secure the booking at 13:11 THE SAME DAY! When she had her confirmation email through Anyvan had increased the charge to £785! They say this is to 'live pricing' but also tell you when delivering quotation that your price will freeze if you contact on the same day as quotation is booked, which is clearly absolute rubbish. Customer service agent when I rang to query this and ask for the service at the price that was quoted, was very rude and unbothered. Would do nothing to see if he could do anything to help with pricing, and was very arrogant on the telephone. I ended up completely cancelling the booking. Be careful..... Would definetly not recommend this company.”

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Posted 1 year ago

“The driver and helper were so extremely helpful and efficient. Very happy with the punctuality and ease.”

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Posted 1 year ago

“Never showed up and never let us know they weren’t coming! Stuck on a Saturday afternoon with a house full of furniture and all van hire companies shut. Thanks so much you totally useless company!”

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Posted 1 year ago

“Anyvan are appalling. Having damaged all of our furniture, the walls of the house we moved into and extorting cash from us to take the items we had paid to have removed, they returned an email with the following, quoted verbatim : As AnyVan is not in a regulated industry, nor are we a member of any trade organisations, it means we do not fall under the jurisdiction of any ombudsman or Alternative Dispute Resolution Scheme (ADR). Basically they are claiming there is no resolution process and they sold us a sham insurance policy that they have no intention of honouring. If you used anyvan, and you paid on credit card, I suggest going through section 75 through your issuer or charging back the costs of you can. Avoid, avoid, avoid!”

Helpful Report

Posted 1 year ago

“Easy to deal with. Prompt arrival to load the van, and unload at new property. Would definitely recommend.”

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Posted 1 year ago

“Great website, very easy to use and the driver was great, good communication and patience”

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Posted 1 year ago

“Easy to deal with. Prompt arrival to load the van, and unload at new property. Would definitely recommend.”

Helpful Report

Posted 1 year ago

ANYVAN is rated 3.3 based on 2,413 reviews