ANYVAN Reviews

Name: ANYVAN
Address: 5 -17 Hammersmith Grove The Triangle Hammersmith London, London
Rating: 3.31

3.3 Rating 2,480 Reviews

59 %

of reviewers recommend ANYVAN

Company Reviews

Metrics

Info

3.3

Based on 2,480 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ANYVAN:

AnyVan - Move Anything, Anywhere

Save up to 75% on deliveries and removals

No matter what you are moving; from a King-Sized bed to a framed picture of the Queen; a Grand Piano to a classic Ford Capri; we’ll take care of it all the way from Penzance to Peterhead and beyond.

We do this by marrying people looking to move something with our trusted team of AnyVanners. They are equipped with the knowledge and expertise to go the extra mile. And our customer team are always on hand to ensure there is a friendly person to guide you through the journey.

Phone:

20 3872 3050

Email:

it_service_account@anyvan.com

Location:

5 -17 Hammersmith Grove The Triangle Hammersmith London
London
W6 0LG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As with other customers I was "deallocated" at 6pm the evening before moving house. I was left overnight waiting for a driver to accept the job until eventually around 9am on the day of the move I had to cut my losses and make alternative arrangements. The move was booked weeks in advance and it took a while to understand that all the marketing images of people in company tee shirts and hats is a nonsense. It's just an office putting jobs out to tender. I got the impression that they were glad when I enquired about cancelling the job as they would then be able to say that legally they weren't responsible as I had cancelled. My advice is to avoid.”

Helpful Report

Posted 3 years ago

“Excellent service every time! My driver arrived on time, was extremely helpful and careful in packing my goods and helped my daughter at the other end. Always good service - thanks”

Helpful Report

Posted 3 years ago

“I just had one of the worst experiences from this company. Don’t get fooled by their fancy website, this company just provides a unprofessional sub standard service with bloated overpriced cost. In short I paid around 150£ and none of my stuff were moved and I did not get a refund. I hired a van from them a month in advance to move my belongings to a destination just 5 minutes away. I had few boxes and couple of small furnitures, a guitar and 1 big 77 inch television. The only reason I got this mover was to move the big TV otherwise I could have done everything myself with a few Uber trips. I specifically mentioned to them during purchase that I had a 77inch TV and it’s even mentioned in the receipt as 1 of my items. I paid around 130£ initially for the entire service. On the day of the move I had a call from them saying they can’t find a driver and if I can postpone the move. This is despite the fact I booked 1 month in advance. It was Easter weekend and I couldn’t postpone it. So I had to chase them to get me a driver which they eventually did. The drivers came into my room and took some of my stuff quickly like they were in a rush in the van. They could not fit one of my furniture through the door. They had to remove 1 screw to remove a leg so that it could fit through the door. They charged me 20£ more and asked me further 30£ to fit that screw back again at the destination which I refused. And when it came to the TV they looked at it and immediately said they will not take it because it’s too big for them and they don’t want to risk it even though I told them it’s one of the items mentioned during my purchase. They said they will only take the TV if I sign a document that I will be the one responsible if THEY do any damage which I found to be absolutely ridiculous. The TV was mentioned beforehand and they should have come prepared which they never did. The whole purpose of hiring them was to take this TV so there was no point paying them. So I told them to leave and bring back some of my stuff which they took and kept in the van. On bringing back they dropped and damaged my guitar and they even hit my TV while carrying some stuff like they didn’t care. After I cancelled and asked them to leave I tried calling their customer service for a refund and it’s one of the worst service I experienced. I tried calling like 10 times and each time they put you in complicated endless IVR options and eventually saying all their agents are busy. This happened for like 2 hours. Fed up calling them I had to visit their website and chat to an agent. They said they will call me back urgently. I had to wait another couple of hours for them make a call. The uninterested unsympathetic agent said because I was the one who cancelled it they will NOT do a refund. So I paid around 150£ and none of my stuff were moved and I didn’t get any refund. All my money went drown the drain into their pockets for nothing. Later I had to call another mover and explained them my situation and it was urgent that I moved today. They came late in the night and moved everything for 90£. Please do not make the mistake I did. Do NOT use their service. They are just money grabbing crooks and their whole purpose is to charge overpriced and provide absolutely rubbish service. They are nothing but Thieves and Liars. I won’t get my money back but please do not fall in the same trap I did and avoid their rubbish service.”

Helpful Report

Posted 3 years ago

“Van arrived on time and was loaded very quickly. The men were also very quick at unloading too with things put into the correct rooms. I would use this company again and would recommend this service. Thank you to the team.”

Helpful Report

Posted 3 years ago

“Amazing first time user of anyvan and it won't be the last lovely polite lads and communications with Martin was 100% he was delayed no fault of his and couldn't apologise enough. Put the bike out the back which was a struggle but nothing was too much trouble @onfyre and @weareonfyre will be using more and more thanks guys. X”

Helpful Report

Posted 3 years ago

“The removal team were polite and very helpful. They were punctual, respectful of my things and the buildings. Texts enabled me to track where the vans were at all times. I would recommend AnyVan, without hesitation.”

Helpful Report

Posted 3 years ago

“So, it all sounds like a good plan, Booked a pick up of my car for delivery to the specialist 150 miles away. Booking was easy, booking follow up all good, pricing ...OK. "We will send you a link t track your driver". All fine and dandy, I book the specialist repair guys [not cheap] for that day and the following morning. Anyway long story short, basically the driver couldn't be bothered to do thee job on the day booked and decided to do it the next morning. Many exchanges with Anyvan on phone and Chat. No apology, no sympathy, aggressive responses "not our fault" basically suck it up we have your money. The couldn't care less about their customers and are actively unpleasant when challenged. AVOID LIKE THE PLAGUE!!!!”

Helpful Report

Posted 3 years ago

“The two guys were brilliant as the sofa they were moving for us was huge and very very heavy. Although it was really a struggle to get it in the house they did it with good cheer and even put it together for us. I would definitely use them again.”

Helpful Report

Posted 3 years ago

“Just don’t bother, if you want to get cancelled on last minute and left in a bad situation then book with these guys , got let down last minute on the day of our move which caused absolute chaos! go with a local business not these scammers.”

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Posted 3 years ago

“Pickup & delivery was perfect, both guys were polite & followed all current guidelines. I would use ANYVAN again & will recommend to family & friends. Thanks guys for a job well done.”

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Posted 3 years ago

“Arrived right on time, very swift was all done in a few mins! Would highly recommend!”

Helpful Report

Posted 3 years ago

“excellent service, did what was expected no issues wold definitely use again and can recommend to move any high end car”

Helpful Report

Posted 3 years ago

“Arrived on time, really helpful friendly team, and on delivery they couldn’t do enough to make it all go smoothly. Big thanks for a job well done!”

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Posted 3 years ago

“Very good service from start to finish”

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Posted 3 years ago

“Arrived on time, really helpful friendly team, and on delivery they couldn’t do enough to make it all go smoothly. Big thanks for a job well done!”

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Posted 3 years ago

“Arrived on time, items collected and delivered with care and delivered on time. Will use again.”

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Posted 3 years ago

“My experience with anyvan was fantastic. My two removers were very helpful indeed and i can't recommend you highly enough. David.”

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Posted 3 years ago

“Excellent service from start to finish. Would highly recommend.”

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Posted 3 years ago

“Excellent service”

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Posted 3 years ago

“I have used and recommended anyvan several times now. They are always, very quick, very professional and the drivers are very polite and treat motorbikes with complete respect and care. I would not use anyone else to collect or deliver a bike. A great company”

Helpful Report

Posted 3 years ago

ANYVAN is rated 3.3 based on 2,480 reviews