ANYVAN Reviews

Name: ANYVAN
Address: 5 -17 Hammersmith Grove The Triangle Hammersmith London, London
Rating: 3.31

3.3 Rating 2,414 Reviews

58 %

of reviewers recommend ANYVAN

Company Reviews

Metrics

Info

3.3

Based on 2,414 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ANYVAN:

AnyVan - Move Anything, Anywhere

Save up to 75% on deliveries and removals

No matter what you are moving; from a King-Sized bed to a framed picture of the Queen; a Grand Piano to a classic Ford Capri; we’ll take care of it all the way from Penzance to Peterhead and beyond.

We do this by marrying people looking to move something with our trusted team of AnyVanners. They are equipped with the knowledge and expertise to go the extra mile. And our customer team are always on hand to ensure there is a friendly person to guide you through the journey.

Phone:

20 3872 3050

Email:

it_service_account@anyvan.com

Location:

5 -17 Hammersmith Grove The Triangle Hammersmith London
London
W6 0LG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everything was amazing. I’ve booked a van 1 day before I need it. Also I was able to chose hours. Driver - Patryk, send me message 45 minutes before he arrived and was really nice.”

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Posted 1 year ago

“Everything was amazing. I’ve booked a van 1 day before I need it. Also I was able to chose hours. Driver - Patryk, send me message 45 minutes before he arrived and was really nice.”

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Posted 1 year ago

“Professional, very friendly, good time keeping, affordable price.”

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Posted 1 year ago

“Very prompt and considerate driver”

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Posted 1 year ago

“Appalling service with ANYVAN. I contacted them and was continually asked for payment. I felt very pressured and paid, specifically requested a pick up time between 11am and 4pm from a furniture shop. I was told my pick up would be in the morning and be delivered by the afternoon. Imagine my upset when I discovered the next morning, through tracking sytem, that the driver was in London and had 5 more pick ups before mine and would under no circumstances be able to make it before 4pm. I contacted the driver who couldn't help and seemed very confused and said he might still make it (obviously knowing he wouldn't). I then phoned the Company and the person I spoke to was unbelievably rude and abrupt. He said 'how do you know how long it'll take him?' I explained that I was very aware of the time it takes to drive from central London and on top of that he had 5 other stops. He then blamed me for not picking an hourly time. I then explained I had specific stated times and had an email to prove this. He said he needed to ring the driver and I said no ive already spoken to the driver and told him what the driver said. He ignored me and let me on hold for 8 minutes. He then said that he have to rebook and charge me extra for it! I said there was no way I'd pay for something that was their fault. I then asked to cancel and have a full refund. The man refused and told me to 'check the small print' . I then asked to speak to his manager. He then put me back hold for ages. I eventually spoke to someone and explained how angry I was and how appalling I had been spoken to. He also asked how did I know the driver wouldnt be there on time? After another 5 minute conversation I told him I had the names of the companys CEO( Angus Elphinstone), the Managing director (Marc Clifton) and another manager Pathiq Trivedi. I asked his name and then he became very apologetic and I got an instant refund. I said I wanted the telephone coversation listen to and I wanted to make a further complaint. He said he would and I've never heard of the company since. I would never use or recommend this company. I then had no sofa to sit on and had to pay extra to have someone else deliver it ASAP.”

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Posted 1 year ago

“These people take incompetence to a higher level! Having decided I don't need their service, I responded by text to a text message to that effect and again to an email. These were not noted and when they called by phone I said the same thing. Yet I am still getting more emails from them asking for a response... Totally useless!”

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Posted 1 year ago

“Great service provided by Anyvan. We could book service in a short notice, get transparent pricing, option to amend the booking till day before and amazing delivery folks who did an excellent job with the move. All in all a fantastic service !”

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Posted 1 year ago

“They are quite considerate of timing and individual’s circumstances,their customer care is top notch,charges are quite reasonable too. I recommend.”

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Posted 1 year ago

“I want to thank the two gentlemen who helped us move from London to Teignmouth. They have done an excellent job! Many thanks Laszlo & Mirela”

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Posted 1 year ago

“Great service, well mannered gents, goods looked after. Really happy would use again, highly recommend”

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Posted 1 year ago

“Sorry, this is a long one. 1st March 2023 I booked a small pickup and delivery from Stamford to Wakefield, over a week ago, for this morning. It was for vintage furniture with sentimental value and I’d waited 6 weeks to be able to pick it up. I’d travelled from West Yorkshire the night before for an early pickup, and had only today to do it. Despite giving the correct address and postcode, plus extra information, the van driver went to the wrong address. When it became obvious that the van wasn’t coming I contacted AnyVan to be told that I’d need to rearrange the pickup and would be charged 50% extra, which I refused as it was their fault. Eventually a lady from customer care phoned me and after a lot of discussion offered me the service, firstly the next day, then this afternoon, both impossible as I had to be back here. Their reason for trying to evade responsibility was that the van driver had phoned me and I didn’t answer. I asked for a refund, plus my expenses; she agreed to a refund but not the expenses. So now I’m out of pocket by £30 and don’t have my furniture. I’m furious at the sheer ineptitude of this company. If you need an efficient removal service I’d strongly recommend you avoid AnyVan like the plague. Date of experience: 01 March 2023”

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Posted 1 year ago

“AVOID this company if you don't want your furniture ruined - I would give 0 if I was able. Hired this company to move a Victorian wardrobe. This had original latches, locks and material lining inside. Wardrobe was dismantled carefully by owner for ease of transport by courier. The wardrobe is over 100 years old and has survived intact in a beautiful condition. It was in the care of two AnyVan movers for 1 hour of its life. It now has 5 rips to the original victorian material lining, several deep scratches and lumps taken out of the wood and only 1 latch and lock as the 2nd has been smashed off and is now missing. I am completely shocked and can't quite believe this could be possible. I expected the doors to have been wrapped for safe keeping, but looking at the state of them can only assume they were thrown in the back of the van. One of them has white paint on the surface, so again I assume just thrown in on the floor of the van. Appalling! I paid twice as much as other quotes, in order to avoid this(!), believing the good Trust pilot reviews. I would say go with a reputable local courier (I wish I had), as this company are large, looks like they get local van drivers with no reputation who have not been vetted or trained to move items carefully. You run the risk of landing up with a courier you wouldn't employ yourself if you were able to check their history. You pay for trust, AnyVan. This is not acceptable. I trusted you to move something old and beautiful and you used movers who damaged it without any care or thought. Anyone reading this, please take this warning seriously. This is not a company to be trusted with your belongings. I took out the extra insurance offered. Be warned! When I phoned AnyVan to report this they told me there is nothing they can or will do now, as it is an issue for the insurer. They really were not interested in the situation or how to resolve it. Take it up with the insurer, as it is a 'damage claim' there is nothing more we can do. They wouldn't even agree to ask the driver to check his van to see if the original brass handle and latch that has been broken off was still in there, preventing me from even trying to have it repaired/ restored. No enquiry as to the performance of the movers or the resultant damage. I'm so gutted. The wardrobe was beautiful. I've been looking for one with no damage, scratches and all original for over a year and was delighted when I found it and won the bid. AnyVan are responsible for multiple points of damage to the item, irreparable and ruined after over 100 years of being looked after! Disgraceful! No refund, no care taken, no thought. Don't use this company. Do you want to take the risk you might have the same experience? I trusted them. You will too. Don't make the same mistake as I did. Choose another, better, more reliable and trustworthy company who will, if in the unlikely event of damage (you would assume!!!) would do everything in their power to put it right. Not this lot. AVOID! AVOID! AVOID! I totally disagree with the description made by AnyVan on this page. Save up to 75% on deliveries and removals (not true my charge was twice that of other local couriers that I now wish I had gone with. I trusted this bigger MORE EXPERIENCED company to my regret) No matter what you are moving; from a King-Sized bed to a framed picture of the Queen; a Grand Piano to a classic Ford Capri; we’ll take care of it all the way from Penzance to Peterhead and beyond. (This is not true - multiple points of irreparable damage caused by YOUR 'trusted team') We do this by marrying people looking to move something with our trusted team of AnyVanners (I would like to know what this trust is based on? As your judgement is extremely poor) They are equipped with the knowledge and expertise to go the extra mile. (Not true - my item was damaged in numerous ways at numerous places - can't understand how this could be possible if your claim is true.) And our customer team are always on hand to ensure there is a friendly person to guide you through the journey. (I spoke with two different people across the day as I discovered all of the damage. They were polite, but, and this is crucial, in the end said they could do no more other than say that I make a claim on the extra insurance I bought. Terrible service. Not helpful at all. In the end, when left with a totally ruined 100 year old UNIQUE piece of furniture which started the journey in excellent condition for its age and ended up irreparably damaged they offered no support of any kind, no attempt to resolve, no attempt to locate the damaged and missing items (insurer will investigate in up to 7days!) or even, at the very least, an offer of any kind of refund by way of apology! They are in control of vetting their 'trusted and experienced team'. Something went seriously wrong here and they do/ did nothing in response).”

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Posted 1 year ago

“Constantly pestered and harrassed to book with them. Very pushy and wouldn't leave us alone. Not for us.”

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Posted 1 year ago

“They knowingly sent a full van. Made the driver travel for over an hour after he flagged he couldn’t do the pick up just to make him take a picture of our item. Shocking. Will never use again.”

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Posted 1 year ago

“Totally avoid at all costs. These are cowboys. Got a call night before move to be told that I needed to pay another £81 as I didn’t tell them what floor my flat was on. They took money out of my account 3 days before move as well. Guess what no refund policy as well. They are not a company just a dodgy middle man who sub lets jobs out. These could do a movie with John Wayne. Total avoid at all costs please please please. This company needs to be closed down. SCAMMERS!!!!!”

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Posted 1 year ago

“Great service, good communication, would recommend”

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Posted 1 year ago

“Great service, good communication, would recommend”

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Posted 1 year ago

“The company didn't meet our expectations from a moving company. We have moved many times, it is the first time that we are so disappointed. I'd never use them again.”

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Posted 1 year ago

“Great communication, friendly and helpful service. I really appreciated the AnyVan team’s “can do” attitude from the quote all the way through to delivery of my goods.”

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Posted 1 year ago

“If I could give negative stars I would. Absolutely horrendous experience - avoid at any cost. Supposedly large company and made out they do it all - but essentially farms out the work to other companies and takes no responsibility for the removal companies they send to help. Initially, I went through the inventory with the sale team to set up the job - it was all very relaxed and casual and they helped estimate boxes etc. based on the house size as we were not packed up - all just to get the job booked. Without writing an essay - they let me know less than an hour before arrival time, they had no team - team showed up 3 hours late - some of the team arriving after we were due to legally be out of our home. On arrival they wanted more money. They used no carpet protection in either house and dirtied cream carpets. The dropped an almost new chest of drawers down the stairs, numerous breakages totaling £500+ - they have offered £40 compensation as said each item they broke wasn't itemised and they didn't carry - which is completely untrue as this was all boxed up and bubble wrapped. Who has time to itemise each item within a box? GO LOCAL - AVOID THIS COMPANY AT ALL COSTS. WOULD NEVER USE AGAIN.”

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Posted 1 year ago

ANYVAN is rated 3.3 based on 2,414 reviews