ANYVAN Reviews

Name: ANYVAN
Address: 5 -17 Hammersmith Grove The Triangle Hammersmith London, London
Rating: 3.31

3.3 Rating 2,486 Reviews

58 %

of reviewers recommend ANYVAN

Company Reviews

Metrics

Info

3.3

Based on 2,486 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ANYVAN:

AnyVan - Move Anything, Anywhere

Save up to 75% on deliveries and removals

No matter what you are moving; from a King-Sized bed to a framed picture of the Queen; a Grand Piano to a classic Ford Capri; we’ll take care of it all the way from Penzance to Peterhead and beyond.

We do this by marrying people looking to move something with our trusted team of AnyVanners. They are equipped with the knowledge and expertise to go the extra mile. And our customer team are always on hand to ensure there is a friendly person to guide you through the journey.

Phone:

20 3872 3050

Email:

it_service_account@anyvan.com

Location:

5 -17 Hammersmith Grove The Triangle Hammersmith London
London
W6 0LG

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Anonymous

Anonymous // 01/01/2019

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“They're a joke. I needed an extremely heavy digital piano moved having been told by the removal company that moved it last time that they wouldn't move it because it was too heavy and unsafe without proper equipment. Decided to use Anyvan's "expert piano delivery" service. Chatted with someone through the chat function on the website and was assured that the driver would come fully equipped to move the piano with trolleys and other equipment to tilt it on its side. I therefore went ahead and booked a piano removal service for £240. When the guys came they didn't have any specialist equipment with them and just carried it down the stairs, tilting it on its side by pulling on the wooden frame which I was concerned wouldn't be strong enough to deal with the weight. Don't get me wrong, they were impressively strong as the piano really is very heavy and awkward, but I was concerned whilst they were getting it down the stairs that it would be dropped. The piano was delivered to my new flat and although I can't fault them for managing it, the service was not as advertised. I paid for a specialist piano removal with proper equipment for £240 (almost as much as I paid for my entire flat to be moved earlier in the day) but that is not what I got and I feel I've been completely ripped-off. To make matters worse the company refuses to acknowledge there is an issue with this, simply because the piano was delivered without damage and it's "within your driver's discretion to use trolleys or any other equipment they deem fit". Having paid that much for it to be removed I wanted it done properly, with equipment, not left to someone's discretion. Absolutely ridiculous and I would avoid them.”

Helpful Report

Posted 6 years ago

“We booked to move a piece of furniture and paid extra for a shorter slot between 1pm-3pm. No one called or updated us for the whole morning therefore called customer service at about 3:20pm. I was told by the woman on the phone that it's only 20 mins late so I should have waited a bit longer. She then said she was unable to get hold of the driver and only sent him a message. We wanted a refund at the time but was told they DON'T GIVE REFUND! Meanwhile we were trying to get hold of the driver but no luck. At 5 pm I was finally able to get through the driver and was told I needed to wait for another 2.5 hours. We lost our temper by this time and told them this was unacceptable, the driver then said they can't do it today as they were still finishing other jobs. I am shocked by the incompetency of this company and the "no refund" policy is just dodgy. I have seen on Trustpilot that there are so many positive reviews but those reviewers seem like one-off generated fake profiles. PLEASE AVOID THIS COMPANY!”

Helpful Report

Posted 6 years ago

“Dirty shower of scamming b*******! They lie to you and swindle money out of you. Apparently driver tried to ring on the Saturday but no missed calls or voicemails...... finally rang back at 7.30pm Sunday night to say he couldn't do the job and would get customer service to ring back Monday morning..... customer service then ring monday morning to tell me the job would need rebooking and it was going to cost me another £50 for their mistake..... and no refund on the first money i paid! Refused a manager to call me back! Awful company! Please do not be scammed by these people!”

Helpful Report

Posted 6 years ago

“Don’t touch Any Van with a barge pole - they sub-contract the job. We ended up with two blokes and a van who damaged every item of furniture while they toured the country doing drop offs. Any Van denying any liability and refusing to compensate us - hundreds of pounds worth of damage caused. Don’t do it!”

Helpful Report

Posted 6 years ago

“I’ve read some of the negative reviews about Anyvan and I am shocked. I’ve used Anyvan about half a dozen times in the last 2 months and have found the service to be excellent. In all cases I’ve used them to collect and deliver purchases I have made through EBay for furniture items and they have been brilliant. I paid £60 for a large sofa to collected from Leeds which is 250 miles away and delivered the same day and I thought that was a bargain. They’ve liaised with the sellers to organise collection times and the drivers have been polite, courteous and prompt. I don’t care whether they speak English properly when my real concern is do my goods arrive intact and at a very reasonable price. I recommend and will use again and again.”

Helpful Report

Posted 6 years ago

“I have used anyvan several times before and was happy with them. They would previously get you in touch with independent companies and once you had chosen one, you would then be given their contact details and make arrangements with them directly. This has now changed; you do not receive quotes from companies and do not get the man’s contact details until the day of the move! So all of your communication beforehand is with anyvan only. It’s the first time I have used anyvan since this was implemented and felt there is an obvious decline in the quality of the services: 1. I rang the company to ask a question a couple of days before moving. The person on the phone was reluctant to give a clear answer, instead he said ‘this is in the T&Cs’ (which by the way are about 10 pages long). 2. I was charged £15 extra for them to give me a T-W-O rather than five hour window for the pick-up time. They reassured me that the driver would call me on the day and give me the exact time; this never happened! 3. I was given an estimated pick-up time by the company on the day. The driver arrived one hour earlier WITHOUT ANY PRIOR NOTICE, while I was still finishing packing !! 4. The first thing the driver did when he walked in was to count the boxes. There was one box, one shoecase and a medium size light plastic bin, on top of what I had declared. The driver suggested they would charge me extra for those, and that extra was 50% of what I had been charged originally! I called anyvan and they said the reason for that was that he might not have enough space on the van and it might interfere with other jobs he had later; well I later realised the van was EMPTY otherwise and he did not have any jobs scheduled before delivering my stuff. 5. The second thing the driver did when he walked in was to warn me that (in spite of the fact that he had arrived early unannounced) he had a 30 minute window for loading, and I would be charged extra if he exceeded this !!! 6. The driver forgot two large heavy boxes behind -one of which with important items inside- in the lift at the pick-up location…… He obviously didn’t care to count what he was delivering, as there was no potential of charging me extra there. I later realised they were missing and had to go back late in the evening on a Saturday to find them sitting in the lift (see photo). Needless to say how distressing the experience was. I spoke to anyvan the next day. They agreed to arrange for another man to pick them up and deliver them, but in spite of all of the above persistently denied me a refund, not even of the extra they charged for my extra items. One of them claimed that ‘that’s not in the T&Cs’……. At the end of all of this, anyvan very cleverly sends you a feedback form to complete on the driver’s performance rather than theirs. I would like to stress that my problem is with the company and their policies, and I believe the liability for the above is primarily with them not the driver!!!!! I have moved over 10 times in the last decade and never encountered any of the above issues. So I believe I have a good sense for what a good service and professionalism are about. I found the service I received simply unacceptable. My experience was of an impersonal, ridgid service and of a company trying to use every opportunity to milk money out of me. These guys made an already stressful transition ten times worse! Needless to say I will not be using them again in future and will never recommend them to a friend again (which I have been doing to date). AVOID THEM IF YOU WANT MY ADVICE.”

Helpful Report

Posted 6 years ago

“To cut a long story short - my driver arrived at 7.30am. Did not speak English and was unclear about when everything would arrive. Damaged my TV - bend a massive dent in it which took the glass out of the frame. Refused responsbility for it and the AnyVan team are really incompetent. This misadvised me several times and have no clear complaints process. The complaints process is not fair and transparent and at this point I think my only option is contacting trading standards as the company are offering a service they cannot provide.”

Helpful Report

Posted 6 years ago

“/one of the worst companies I have ever had to deal with. The driver completed ignored the requirements message, couldn't guarantee that he would arrive on time and spoke to me in the most arrogant tone I've ever heard. When I called their customer service line to complain, they told me I coulc change the driver but they'll charge me an EXTRA 50% of the cost and it wouldn't be for that day. When I asked for a refund they refused. I simply asked what time he would be here, and the chap gave me all the attitude in the world. Then the company refused to refund me when he didn't show up.DON'T USE THEM.”

Helpful Report

Posted 6 years ago

“Due to move on 15/09 and at 3pm in 14/09 was called by them to say they could not resource my route. Asked if I could reduce from 2 people to 1 but answer was same. Read the T&Cs as they do not guarantee turning up. So if you are happy to take that risk then book and pray.”

Helpful Report

Posted 6 years ago

“Hi there. I was so called "driver" for this company over 4 years. As I had started my business they were great to find a customers and build my experience. After 3 years and finished 100s of big house moves what was left for me was only wrecked vans and smashed back. AnyVan is only the broker which join you with a self employed businesses and before at least you had a chance to based on reviews pick the company right for you. They were taking around 1/3 of the amount you paid for themselves but at least we had a chance to give the customer our prices. Unfortunately now, since march the whole process has changed and AnyVan is quoting the price on their own. Many times not accordingly to the needs. After this they post it on the website and anyone who is faster can take the job. The driver can't even contact with customer up to 3 days before move to ask for all details as AnyVan hides the details. We run our own removal business and in this year we have started to advertise much more and we stopped using AnyVan. I can see there is a huge amount of bad reviews and I would like to explain how it works. Let's imagine that you are moving house which is very stressful. The company like mine is coming and giving you the quote for instance £700. Where all the money are ours we can offer you extra person, dismantling service and we worked with a smile on our faces from beginning to the end. Then you are going to AnyVan and you are getting very similar quotes. You are thinking we'll AnyVan is so big and has thousands of reviews, I will take them So you pay £700 to AnyVan. Now if we were a small business you didn't have to pay vat so our quotes were smaller Since march AnyVan keeps all the money so the quote includes VAT. In £700 quote there is around £120 VAT. There is £580 left. Now AnyVan takes 40% it is another around £220. So the money which is getting the company that is coming to you is only £360. That company has to do all the hard work, and gets only around half from the price you are paying. Imagine who is gonna work harder, the private business who takes all £700 or the anyvans driver who is getting only £350 for the same job. And you my dear customer are paying exactly the same money. This is why AnyVan now is getting so many bad reviews. Drivers who works for them with all the effort are getting less than before and have to maintain vans pay employees etc. Working for AnyVan now only give you a chance to survive with no money at all for leisure, or even van repairs. That's why I would like to give an excuse to the drivers who are rude, late or checking all the items or don't want to do anything extra. It's only because the anyvan is so greedy and is overusing the other companies which are working for them”

Helpful Report

Posted 6 years ago

“The driver was 45 minutes late to the booking to move a sofa between two flats. Once he arrived, he was unable to move the sofa through the door even though it had gone in through the door and a different moving company I hired later in the day got the sofa through the door. As AnyVan was unable to move the sofa, the driver left. While I assumed there would be an attendance fee charge for the driver's time, it turns out AnyVan charged me twice - for the original booking fee PLUS an additional fee for a first floor to first floor move, even though no move actually took place. When I called AnyVan customer service, they said there would be no refund but they will take the entire amount even though the item had not been moved by their team (while this is not in line with their own terms and condition policy). The customer service experience was highly rude and unprofessional and they were shady on they charges they put on my bank card with no justification. I am surprised that AnyVan can get away with such unethical business practices of charging customers for a service which they do not fulfill. The entire experience was unacceptable. DO NO USE AnyVan for your move and do not give them your bank card details as they may very well put unjustified charges on it no matter if they complete your booking or not. Go with a different provider for sure, I wish I had.”

Helpful Report

Posted 6 years ago

“This company is shocking, I have just left my husband due to domestic abuse and was given a safe house from the council, I paid anyvan £329 and they sent out 2 Romanian guys on the day, they said they couldn't do the work due to an allergy to dogs hairs, so anyvan sent out 3 Russian guys as and they told me the job was too big for them and they needed petrol!!!! And they left too. I called anyvan and they told me that it was due to the state of my furniture and I wasn't going to get a refund!! Now my furniture might be old but it is not dangerous, surely if you pay for a job to be done and it doesn't get done, you will be refunded! I had to borrow that money in the first place, and then had to borrow another £400 to get the job done by 2 local lads, with no complaints. DO NOT GO CHEAP PEOPLE YOU MIGHT LOSE IT ALTOGETHER, THEY MIGHT STEAL YOUR MONEY TOO!! Guess I will have to take it to the small claims, appointment next week with the citizens advice bureau. BEWARE”

Helpful Report

Posted 6 years ago

“Absolutely do not recommend this company to anybody. Booked for 2 guys to move a wardrobe for me and after paying a substantial amount to have new flooring laid only 2 months ago, this is now ruined as it was torn in multiple places during the move as a result from dragging the wardrobe rather than lifting. Despite my patience and numerous attempts to contact the company and come to a resolution, my calls are ignored and my emails go unanswered. I find it extremely disappointing that any company, who claim to be professional, are behaving in this way. I really do urge anybody who is thinking about booking these guys to book with someone else.”

Helpful Report

Posted 6 years ago

“THEY LET US DOWN We rented 1 van + 2 drivers (extra payment). We detailed all the boxes we had (we allowed for a bit more boxes in the booking just to make sure there was going to be enough space for everything) 1. They sent us an email 1 day before the moving date, advising the arriving time for the van was going to be between 14:05 – 17:05 pm. 2. They left us a voicemail saying that the van was going to be 1 hour late. 3. The drivers arrived at 18:00, drinking a bottle of cola, being very rude and they didn’t seem to feel like working, apart from that the van didn’t seem to be big enough to carry all our boxes. 4. We had our boxes inside our flat, on the 1st floor. We had some boxes on the 4th floor, but most of them on the 1st floor. The drivers said that the boxes should be on the ground floor already which is what we booked (it wasn’t clear when we booked that should be like that) but we asked if they could please wait 5 minutes until we put boxes on the ground floor, and then, while they are loading the van, we would be taken the rest of the boxes out, to the ground floor. 5. They said that they were not going to wait, they didn’t even want to put the boxes from the ground floor in van (which doesn’t make sense, as we paid extra for two people to help us with the drivers) and they said that they were going to leave. 6. We asked them to stay, we will pay extra if necessary, but we need to move out of the house now, we can help we can put the boxes wherever you need, but please don’t leave, allow us for some time with you (as far as I know when you rent a van for a moving it takes time to load all the boxes and unload the boxes to the new please, where they expecting to do the moving in 15 minutes?). 7. The drivers left at 18:15h. They spent with us 15 minutes and they left without giving the service, we were at the entrance of the house without a van to move. 8. We talked to the head office about what was happening and they said they were not going to refund the money as the boxes were not on the ground floor. So basically, they could come one hour late, but then they spent with us 15 minutes and they left. This is not acceptable. Very rude drivers, very bad service, and obviously I don’t recommend this company to anybody.”

Helpful Report

Posted 6 years ago

“DO NOT USE THIS COMPANY. We are appalled. We sold a table and chairs and the buyer used AnyVan to collect. One of the men knocked a chunk of plaster out of our wall, then they jumped in their van and drove off. We took photos and contacted AnyVan immediately. Several weeks on and having to chase them constantly, they are refusing to do anything about it. Apparently the drivers are not their responsibility, the drivers in this case are denying they did the damage and AnyVan are refusing to help. BE AWARE if you have any problems, AnyVan are saying they are not responsible for the couriers they contract to do the work.”

Helpful Report

Posted 6 years ago

“Shocking Customer Service - highly unreasonable behaviour over the phone, unwilling to assist, and will talk back at you. Once a service I respected but all is lost. Very unimpressed and will never use again. - Just use gumtree to find a man with a van if you need a job done - cut out the middle man, that's all Anyvan are.”

Helpful Report

Posted 6 years ago

“Driver turned up 1.5 hours late despite paying a premuim for a time slot. When he arrived the driver and co worker dragged a fridge across the kitchen tearing the lino in multiple places. When contacting the company with my complaint they are saying it is my word against the driver (who denies this) and will not accept liability. I am fuming as I only moved in a few days before and have photographic evidence that the property was in perfect condition. I also have photographs of the tears, in multiple places, of where the fridge has been dragged into place - leaving it impossible for th damage to be caused any other way! Costumer service have been slow to respond to any emails and have had to be chased on numerous occasions. I have been left with no option other than to take legal action through the small claims court. I hope others do not have this exprience as using this company has damaged my home.”

Helpful Report

Posted 6 years ago

“Job booked ten days in advance for 8 till 12. Van failed to arrive. No communication until the last minute meaning someone waited four hours needlessly. Told pick up would be at 4pm so had to cancel as couldn’t wait any longer. Completely let down by poor organisation and total lack of communication .”

Helpful Report

Posted 6 years ago

“A MOVE FROM HELL ! I booked a local move was given a time slot between 9 am 10am No driver arrived The contact no given rang overseas tone . Man answered and said he was not the account holder and he would ring the driver and ask him to contact me. The driver said he was in Coventry I am in Kent! 240 miles away ! He said he would arrive between 12 a day 1pm! Did not happen! I had a hot line to any van complaints dept ! Thursday said it was the drivers fault he said itv was theirs! He eventually arrived at 2 30pm ! Apologised and said he had not read the email correctly and it was his fault! Loaded the van I had to instruct him how to angle my sofa out if the door he could not do it ! Seemed completely inexperienced. When the two men had loaded van 1 hour 50 mins they then said they needed to stop to get something to eat as they had not eaten! He quoted 15 mins stop .I was waiting at my destination for one hour ! Thy then refused to take the furniture upstairs they said I had not booked this! Which I had and was verified in another call to complaints Dept! They took the furniture upstairs but said they could not take the wardrobe it needed 3 men so it was left in middle of living room floor ! Telephoned complaints again they said they would send a man the next day to take wardrobe upstairs or to get it dismantled! Next day no man or van arrived .I was called by a very rude anyvan advisor who said he could not do it today he did not have a driver ! He seemed oblivious to all that had gone on the day before and simply did not care ! I told him complaints Dept had aranged this and he said he had never heard of this man in complaints Dept they were up in Newcastle different Dept I asked him if he could contact complaints Dept and find out what was happening He told me not to tell him how to do his job ! He would do what he could and ring me back NO CALL BACK NO DRIVER OR VAN ARRIVED ! I asked for complaint to be escalated and for compensation .I received an email offering me £20 ! I am now reporting them to trading standards !”

Helpful Report

Posted 6 years ago

“We were moving house and chose Anyvan.com because of the great ratings they had on review sites. They were very easy to book but that is everything went downhill. They would not let us speak to our moving team directly and we had to go through them. They estimated that we would need 40 boxes plus our items of furniture. They also said it would only take 3 hours to pack our things. They did not even visit to check. My wife and I were skeptical but we decided to trust the professionals (Mistake!!). The van they sent only managed to hold 28 boxes. We did not know what we should do or what was going to happen. Every time we called Anyvan.com we were kept on hold for at least 30 mins and when we finally got through the staff were completely useless. They would not tell us what we could or could not do. They gave no instruction. They just kept telling us that they have "escalated" the case. They did not tell us how long that would take. We were left completely clueless with a car full of kids and no home with no idea of when the issues would be resolved. It seems that when you call their job is just to empathise with you without actually doing anything. They have no power and they will never pass you on to a manager or to anyone who makes decisions. They wanted to unload the entire van and inventory the contents and it was only my wife who stopped them pointing out that this collosal blunder is their problem and they can fix it on their time, not while we have 4 children waiting. We were just left waiting with no-one to explain to us what we should do except useless people from Anyvan.com who were happy to empathise with us but not help us. We were distraught when their van just started leaving with a flat tyre and no explanation. We had to chase the van and find out that they were told by head office to go to Manchester (the city we were moving to) and inventory on delivery. We drove to Manchester and arrived a few hours after they dropped off our things in the house. They were supposed to rebuild the beds they took apart. They did not. They also lost most of the screws and bolts needed to re-assemble them and also destroyed one bed. When we tried to claim this from Anyvan.com first they said they would not pay out without proof of purchase which was ludicrous. I don't need to prove I purchased it to prove they destroyed it. After a few days they told us they would not compensate us for the destroyed furniture as someone had signed a form on delivery saying that all the furniture was delivered with out any damage. None of us signed such a form! I considered legal action but my solicitor told me that the huge amount of grief, stress and anger they caused does not constitute a damage. The destruction of the beds would amount to £500 of damages which means that I would have to pay the solicitor costs even if we won. It just wasn't worth it. We had a total nightmare with this company. They mistreat you and the people who can make actual decisions hide behind 30-45 minute call hold times and a layer of staff who will do nothing to help you except tell you to wait for an indeterminate time for someone to email you. All they do is say "I totally empathise with you" but they won't tell me what I should do. An absolute nightmare. Do not use them!!!!”

Helpful Report

Posted 6 years ago

ANYVAN is rated 3.3 based on 2,486 reviews