ANYVAN Reviews

Name: ANYVAN
Address: 5 -17 Hammersmith Grove The Triangle Hammersmith London, London
Rating: 3.31

3.3 Rating 2,413 Reviews

59 %

of reviewers recommend ANYVAN

Company Reviews

Metrics

Info

3.3

Based on 2,413 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ANYVAN:

AnyVan - Move Anything, Anywhere

Save up to 75% on deliveries and removals

No matter what you are moving; from a King-Sized bed to a framed picture of the Queen; a Grand Piano to a classic Ford Capri; we’ll take care of it all the way from Penzance to Peterhead and beyond.

We do this by marrying people looking to move something with our trusted team of AnyVanners. They are equipped with the knowledge and expertise to go the extra mile. And our customer team are always on hand to ensure there is a friendly person to guide you through the journey.

Phone:

20 3872 3050

Email:

it_service_account@anyvan.com

Location:

5 -17 Hammersmith Grove The Triangle Hammersmith London
London
W6 0LG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“On time, kept in touch the Whole time. Driver very polite and professional. Notified me when the truck had been delivered.”

Helpful Report

Posted 1 month ago

Hi there, Thank you so much for your review! Your feedback means a lot to us here at AnyVan, and we appreciate you taking the time to share your thoughts. We look forward to welcoming you back soon! Kind regards, AnyVan

Posted 1 month ago

“The team were very friendly and professional. They arrived at the allocated time and handled my items with care and moved everything to my sister's flat in good time and good condition. I have used AnyVan before and I was pleased with their work. I would highly recommend them 👌 👍.”

Helpful Report

Posted 1 month ago

Hi Tracy, Thank you so much for your review! Your feedback means a lot to us here at AnyVan, and we appreciate you taking the time to share your thoughts. We look forward to welcoming you back soon! Kind regards, AnyVan

Posted 1 month ago

“Apalling. Booked and paid for a sofa to ve collected and deivered same day. They made excuses and had given up by 9:30am. Took the money, no delivery, refused a refund, wanted another 50% cost to do the job. complete scam , unhelpful. Rip off. Avoid at all costs. Disgusted.”

Helpful Report

Posted 1 month ago

Hi there, We're really sorry to hear about the issues that you've raised around your AnyVan experience and would really appreciate the opportunity to try to resolve these. So that we can do this, can you please email qualityandresolutions@anyvan.com with your name, booking reference and details of your complaint? Kind Regards, AnyVan

Posted 1 month ago

“Delivered the stuff scratched. They refuse to cover the cost of damages.”

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Posted 1 month ago

“It was so good, everything was good I appreciate it keep it up.”

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Posted 1 month ago

Hi Kibremekazin, Thank you so much for your review! Your feedback means a lot to us here at AnyVan, and we appreciate you taking the time to share your thoughts. We look forward to welcoming you back soon! Kind regards, AnyVan

Posted 1 month ago

“Great service”

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Posted 1 month ago

Hi Mick, Thank you so much for your review! Your feedback means a lot to us here at AnyVan, and we appreciate you taking the time to share your thoughts. We look forward to welcoming you back soon! Kind regards, AnyVan

Posted 1 month ago

“Absolutely disgusting service from any van I booked a van to collect a bed when they arrived the couriers from what I found out they weren’t happy with the size of the bed where it was anyway fast forward five minutes I received an automated message not even a phone call to say you have to pay an extra £53 I instantly tried to call back the number. No one picked up the couriers left without my goods. It was impossible to get through to these people. I finally got through and spoke to several different representatives of this disgusting company. I think they play on peoples fear. The first person said oh you just rebook that cost you £26 then put the phone down. I phone back again someone said oh no no, no £43, he then put the phone down. I phoned back again. I was told oh sorry it’s £90 the phone went dead how convenient and then phone back again they said it’s £119. I asked them about my initial £53 that I had paid they said oh no no you can’t have that back what a scam what a scam.”

Helpful Report

Posted 1 month ago

Good Morning Yvonne, We are sorry to hear you are unhappy with your AnyVan experience. Upon review of your booking we can see that when the Transport Providers arrived to collect the item it had been listed incorrectly, required dismantling and did also have an additional floor which was not advised. We can further see that when speaking to our customer service team the price quoted to you was the price to reschedule the booking and then make the amendments which were required. Upon further review, we note you did enquire about adding an additional person to assist with the move, and so the price of this was also provided to you. We apologise for the delay in getting through to speak to our team however, as the booking was listed incorrectly and the Transport Provider attending was unable to complete this we are unable to process a refund to you. Kind Regards, AnyVan

Posted 1 month ago

“Absolutely disgusted by this company. I paid to have a van collected and delivered. They cancelled this morning saying the van is too big for local collector. They are now refusing my refund which is absolutely disgusting!!! If not sorted I will have to go through trading standards. Shocking company!!”

Helpful Report

Posted 1 month ago

Good Morning, We are incredibly sorry to hear you are unhappy with your AnyVan booking. We can see a member of the team has been in touch to discuss this with you further, and a partial refund has been offerd. Kind regards, AnyVan

Posted 1 month ago

“Beware of this company! I booked AnyVan based on such excellent reviews, however I could not be more disappointed with the service I received and will certainly never be using this company again. I paid extra for a slot in the middle of the day, but the driver did not arrive until the evening, by which time I had already carried the contents of my flat down the two flights of stairs by myself (which was the whole reason I booked a man with a van rather than hiring one myself). The van was already full of another customer's items, and my things were squeezed into the back of the van. No secures of any form were used to help support all the items in the van. The van did another drop off on the way to my house without informing me of this and did not deliver my items until 8:30pm, which was several hours later than planned. Upon arrival, the driver informed me that my bed headboard had fallen out and broken when he was rushing to get the other client’s items out of the van. The driver said this happens, and I would get the money for a new bed or replacement. I had to wait 8 weeks to find out the maximum I would be offered was £100, despite the fact this had been a new bed worth £400, as I had not taken out the additional insurance. However, personally, I assume when paying for a moving service that at the bare minimum a bed headboard will be secured on a side wall of the van, not balanced against the door. Therefore, I had not thought insurance would be necessary solely for this item. I was also told I could have claimed back money on the additional fee I paid for a day time collection slot, due to the driver showing up late – frustratingly I was not made aware of this at the time that I made my claim. As I did not mention this straight after the booking date, I was no longer allowed to claim this back, despite the fact the company had receipt of the drivers check in time on their system all along. I am now significantly out of pocket, by paying for a service which was supposed to make my life easier and has in fact made things much harder. The company does not have any provisions in place to ensure people’s property is looked after and there is no acknowledgement when a basic level of service has not been given. For a company which is so big, I don’t know how it can operate like this. NEVER to be used again.”

Helpful Report

Posted 1 month ago

Good Morning, We are sorry to hear you are unhappy with your AnyVan booking, and the outcome of your damage claim. Upon review, we can see a settlement has been accepted and processed for the damage, however, a member of the team has attempted to contact you to discuss the lateness. We will try to call again shortly. Kind regards, AnyVan

Posted 1 month ago

“Beware - a scam! Had to write a review so others know how bad this company is. I booked AnyVan based on such excellent reviews, however this was not what I experienced. I let the agent know I had a revised list of contents (guessing how many boxes when you havent packed is very hard) and they said that would not be a problem, I even had an email trail. On the actual moving day the removal men refused to take anything that was not on their list (their list did not even include what I original logged down) so it was wrong to begin with. I had to wait 2hrs whilst I phoned their HQ to try and get this resolved. We did not get into our house or leave the old one until after 3.30pm, two hours later than we were due to! They only agreed to take the rest of the items by making me pay another £169 or they would have left the remaining items on the driveway. It was so upsetting on such a stressful day when you're trying to move, to have to go through this. I would recommend anyone moving to not use AnyVan and to get a couple men with a van, far cheaper and they wont be accounting for every box and lamp as it goes in, And then make you pay extortionate additional costs. they also damaged our sofa bed but refused to pay (even though we were insured) as the driver of the lorry said he didnt mark it. why do they even offer insurance if they are going to believe the driver before you!”

Helpful Report

Posted 1 month ago

Good Morning, We are incredibly sorry to hear you are unhappy with your AnyVan booking. Upon review, we can see a partial refund was issued for the additional costs paid on the day of the move. In relation to the damage claim, you have opted for basic compensation, which covers for fire and theft only. When a claim is raised, AnyVan will request the relevant evidence you may have to mediate the claim with the Transport Provider. Unfortunately, in instances such as these, whereby the evidence has not been provided, and the Provider has not accepted liability, AnyVan is unable to enforce this upon them. We do apologise for any inconvenience caused. Kind regards, AnyVan

Posted 1 month ago

“The speed and ease of the whole process was impressive. It took the stress out of all of it! I appreciated the communications too.”

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Posted 1 month ago

Hi Colette, Thank you so much for your review! Your feedback means a lot to us here at AnyVan, and we appreciate you taking the time to share your thoughts. We look forward to welcoming you back soon! Kind regards, AnyVan

Posted 1 month ago

“It was really easy to book and add items to my collection until just before my removal date. The driver was punctual, courteous and efficient. I would recommend this as a stress free way of moving.”

Helpful Report

Posted 1 month ago

Hi Claire, Thank you so much for your review! Your feedback means a lot to us here at AnyVan, and we appreciate you taking the time to share your thoughts. We look forward to welcoming you back soon! Kind regards, AnyVan

Posted 1 month ago

“Absolutely fantastic service, from the first contact with AnyVan right through to delivery a five star service. Outstanding value, I would never use any other carrier other than AnyVan in the future. And highly recommend with total confidence. Thank you.”

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Posted 2 months ago

Hi Lynda, Thank you so much for your review! Your feedback means a lot to us here at AnyVan, and we appreciate you taking the time to share your thoughts. We look forward to welcoming you back soon! Kind regards, AnyVan

Posted 1 month ago

“Great delivery experience. Special thanks to Yuriy our delivery person. He was on time - kept us updated throughout - and was quick, efficient and kind.”

Helpful Report

Posted 2 months ago

Hi Vivek, Thank you so much for your review! Your feedback means a lot to us here at AnyVan, and we appreciate you taking the time to share your thoughts. We look forward to welcoming you back soon! Kind regards, AnyVan

Posted 1 month ago

“Overall, Anyvan has turned out to be an utter disappointment! Their van personnel was uncooperative and very unprofessional - who not only whined and moaned throughout the move process but also caused material damages to my items (with photographic evidence) because of his negligence and lack of professionalism. To add insult to injury, Anyvan's customer service team have been no better and displayed the same level of "Don't give a d*mn" attitude, consistent with their van personnel's. After reporting the incident and the damages to them, I had to follow the case up attentively in order to get any response. And guess what, so far nobody has cared to provide me with an update after my last email to customer service agent (called Thea) on 28 Aug 2024. Further, their so-called "Senior Customer Care Executive", named Abdu, who was meant to look after the insurance claim for the damages, has been eerily radio-silent since 12 Sep 2024. Suffice to say that I won't be using their service ever again, I'd like to ask those of you who (like me) are drawn to their positive feedback online to think twice before hitting the booking button!”

Helpful Report

Posted 2 months ago

Good Morning, We are incredibly sorry you have not recieved a satisfactory service and that damage may have been caused. We can see your claim has now been resolved, and a settlement has been accepted. Kind regards, AnyVan

Posted 1 month ago

“Amazing company Highly recommended great service and excellent communication. ANYVAN is definitely our go to when moving etc. You won't be disappointed 100%. Would give more stars if I could ✨️ ty”

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Posted 2 months ago

Hi Lesley, Thank you so much for your review! Your feedback means a lot to us here at AnyVan, and we appreciate you taking the time to share your thoughts. We look forward to welcoming you back soon! Kind regards, AnyVan

Posted 1 month ago

“Good efficient service. Van men dismantled reclining chair to get it through doorway and re-assembled it at delivery address. No fuss!”

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Posted 2 months ago

Posted 1 month ago

“Good efficient service. Van men dismantled reclining chair to get it through doorway and re-assembled it at delivery address. No fuss!”

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Posted 2 months ago

Posted 1 month ago

“Very excellent service”

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Posted 2 months ago

Hi Ushus, Thank you so much for your review! Your feedback means a lot to us here at AnyVan, and we appreciate you taking the time to share your thoughts. We look forward to welcoming you back soon! Kind regards, AnyVan

Posted 1 month ago

“BEWARE! My experience is that I got lured in by a quote that was significantly cheaper than competitors, based on an initial inventory that I supplied by email and was entered into the system by AnyVan staff. I didn't sweat this. My quotation went up by 60% (making it comfortably the most expensive of all quotes received) when I diligently finalised the inventory (added a number of items) because I wanted to avoid any issues on the day. I was flabbergasted that the quote moved so much but obviously was locked in at that point. In the end the job was done by two people and a small van (having originally agreed at least 3) who worked their socks off, and I felt fleeced. I strongly advise against using AnyVan, unless you are *absolutely certain* about your inventory when you get the initial quote. Do not take comfort from them telling you you can amend your inventory up to 48 hours before the job, you risk your price going up hugely. I should have trusted my first instincts! AnyVan are not a removals company, they are just a contracting outfit that sub contracts all jobs (and makes a large margin in the process).”

Helpful Report

Posted 2 months ago

Good Afternoon Tom, We are sorry to hear you are unhappy with your AnyVan experience. Upon review of your booking we can see that the inventory was amended to include an additional 6 cubic metres of space and therefore we did need to charge for this due to the extra time and space required to complete the booking. As we understand a member of the team has looked into this further for you and has reached out to you regarding this. We apologise for any inconvenience that has been caused. Kind Regards, AnyVan

Posted 1 month ago

ANYVAN is rated 3.3 based on 2,413 reviews