Name: ANYVAN
Address: 5 -17 Hammersmith Grove The Triangle Hammersmith London, London
Rating: 3.31

“Booked for a car transport service and explicitly told them it was a low car with minimal ground clearance. When the driver arrived he asked me to drive the car up the ramp. The angle was too steep and when the car contacted the ground I alerted the driver. He told me to carry on and that no damage was being done. This was incorrect as upon inspection the front splitter, splitter mounts and bumper were damaged. Anyvan have denied any responsibility and are blaming me for driving the car, however this is exactly was I was instructed to do. If I knew the driver was telling me to do this to void his responsibility I would not have done so. A very shady company that has resulted in several hundreds of pounds worth of damage to my car that they are refusing to even contribute towards. Stay away if yo value your possesions.”

Helpful Report

Posted 1 month ago

Good Morning Fraser, We are incredibly sorry to hear you are unhappy with your AnyVan booking. Upon review, we can see that the matter was reported to our claims team. As you have opted for basic compensation cover only, this covers for fire and theft, however, does not extended to potential damages. Due to this, AnyVan will investigate the claim based on the evidence provided, however, as the vehicle was loaded by yourself, we are unable to verify that this was caused as a result of the Provider. We do apologise for any inconvenience caused. Kind regards, AnyVan

Posted 1 month ago

“This was an utter disaster. I was moving house contents from France to England. Having sent Anyvan detailed videos showing everything that needed transporting, Anyvan strongly recommended one of their movers ... [Anyvan is a platform and they cop a huge slice of the quoted price, and then they are gone.] ... I should have smelled a rat at that point! They assured me a Luton van would be adequate and I went to meet the movers at the agreed date at the property in France. But they were 24 hours late. A pair of friendly Lithuanian chaps arrived and duly started loading the van. It soon became apparent that I would need another Luton van to complete the move. So I paid double for the move but didn't have to pay more to Anyvan. That said the movers wouldn't pick up anything until I had proved that I had made the second payment (a further £3000). The first van load had gone into storage - though judging by the dampness of everything, it was storage without a roof. The second van was duly dispatched and eventually I was reunited with my household contents. The packing was 50% ok and 50% packed by someone who had never done this before. Despite having provided marker pens no box was marked with a description of its contents. Eventually I got everything unpacked and it was immediately clear that a lot of things were missing. Maybe 3 cartons. Nothing of great value, but still stuff I had to replace. I'm sure there was nothing criminal here just really sloppy work. Similarly a number of items were damaged in transit because the packing was so incompetent. Nothing of great value but in my past 2 house moves using professional movers I had no such problem. I complained about having to pay twice but Anyvan just batted off my complaint by saying that a larger lorry would have cost more than 2 Luton vans and ignored the fact that I had provided detailed videos of everything that was to be transported. It was a horrible depressing experience. I wish I had spent a little more money and never contacted Anyvan. All the companies on the platform seem to use multiple aliases. I wonder why. Avoid at all costs!”

Helpful Report

Posted 1 month ago

Good Morning, Thank you for your review, and we do apologise you are unsatisfied with your AnyVan booking. AnyVan acts as an agent to introduce customers and Transport Providers based on the requirements of the quote. We understand, however, you have advised you provided AnyVan with images, and we would like to review this further. Please could you email us at qualityandresolutions@anyvan.com with the details and we will be happy to review the matter. Kind regards, AnyVan

Posted 1 month ago

“Literally, any van. Any van and any pleb driver. Not a professional outfit by and means of the word and run by cowboys. Despite living in Newbury I was sent two smelly blokes and a van from Southampton. The van had clearly been on the receiving end of an attempted break in previously as the rear roller shutter was badly bent. The van itself looked like a MOT failure. I actually took photos of the van and reg as I didn't think I'd see my stuff again. The two "removals guys" barely spoke any English and had incredibly bad body odour. They wore their one clothes, not a uniform etc, and not only did they not cover their feet but they made zero attempt to wipe their damn feet on their way in. They moved my possessions with no consideration of the value. They were loaded on to the van and not wrapped. The feet were removed from my sofa and left behind. Every wall and skirting the cowboys passed was damaged leaving not only dirty footprints but Paint flakes and scraped walls in their wake. Two days prior to moving I removed a few things off my list as I had managed to move these in the car. These barely made an impact on what I ended up paying despite the company needing to move less. Another swizz. Upon actually surprisingly arriving at the new house, seeing their total lack of care for my previous property I covered my reception room in cardboard boxes and had them move everything they could there while my partner moved what he could out and up one or two floors. Oh, and at the new house they realised they were short of their screwdriver and my sofa feet. I raised this to anywan .responses are usually 'we have replied' which leaves you searching for a reply incase you missed it, and going back to say guess what, nobody has been in touch. If you can see a reply has been sent, just relay that back. You don't relay it back because you never responded. Anyway after escalating I was eventually told that I had been refunded so some.jobs worth thought all was good. The refund was for the items they didn't need to move so I had to go back and.explain this...and to think this is their business. Finally offered a measly 10% discount with the excuse that I didn't have pictures of the door frames and skirting boards before these absolute cowboys came and buggered them up. Like we all photograph our door frames...right. The pictures I did send clearly showed the paint they had removed flaked off all over the floor. They've chosen to ignore this as this suits their agenda of screwing the customer over. Bunch of total.cowboys. Never using again. Would.not recommend Do.not trust. STAY AWAY.”

Helpful Report

Posted 1 month ago

Good Afternoon Catherine, We are incredibly sorry to hear you are unhappy with your AnyVan booking. Upon review, we can see you have discussed the matter with our service quality team, who have issued the refund which as due, and offered a further goodwill gesture in light of the service provided. In addition to this, we can see a secondary refund has been processed for the reported damages. We are incredibly sorry for any inconvenience caused, and would like to thank you for taking the time to leave your feedback. Kind regards, AnyVan

Posted 1 month ago

“My full house move was flawless without any issues. I had a brilliant experience with this company.”

Helpful Report

Posted 1 month ago

Hi Mark, Thank you so much for your review! Your feedback means a lot to us here at AnyVan, and we appreciate you taking the time to share your thoughts. We look forward to welcoming you back soon! Kind regards, AnyVan

Posted 1 month ago

“Excellent service”

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Posted 1 month ago

Hi Leandro, Thank you so much for your review! Your feedback means a lot to us here at AnyVan, and we appreciate you taking the time to share your thoughts. We look forward to welcoming you back soon! Kind regards, AnyVan

Posted 1 month ago

“Excellent service had sofa delivered would definitely recommend”

Helpful Report

Posted 1 month ago

Hi there, Thank you so much for your review! Your feedback means a lot to us here at AnyVan, and we appreciate you taking the time to share your thoughts. We look forward to welcoming you back soon! Kind regards, AnyVan

Posted 1 month ago

“Great staff Great all round experience Very happy”

Helpful Report

Posted 1 month ago

Hi there, Thank you so much for your review! Your feedback means a lot to us here at AnyVan, and we appreciate you taking the time to share your thoughts. We look forward to welcoming you back soon! Kind regards, AnyVan

Posted 1 month ago

“booked a furniture removal between 8 and 6 so anytime .driver rang at 11am to say he was on his way and would be 50 minutes, so 30 to load 20 to travel as its close by ,then my wiife would be there ,i had other stuff to do so arranged to be elswhere from 1pm ,(wasnt a big load just 4 items )driver rang back 30 minutes later to say he now wouldnt arrive when he said previously .Totally ruined plans for the day ,at this point im not sure he will even turn up today or if i will get anothe rcall to say hes diverted again.morale of the story you cant trust live tracking or driver phone calls if you book 8am to 6pm jobs”

Helpful Report

Posted 1 month ago

Hi There, Thank you for your feedback, and I’m truly sorry for the frustration caused by the delays with your booking. We understand how important it is to have plans run smoothly, and I apologize that this was not the case for you. While sometimes delays can occur, we’re glad to know that the driver communicated their expected delay and didn’t leave you waiting around without knowledge of when to expect them. We're also happy to see that both the collection and delivery were completed by 14:45 this afternoon. We truly appreciate your understanding, and we will continue working on improving our communication and tracking systems to avoid similar issues in the future. Thank you again for bringing this to our attention. If there’s anything else we can do, please don’t hesitate to reach out. Kind regards, AnyVan

Posted 1 month ago

“Great service with excellent communication with the driver.”

Helpful Report

Posted 1 month ago

Hi there, Thank you so much for your review! Your feedback means a lot to us here at AnyVan, and we appreciate you taking the time to share your thoughts. We look forward to welcoming you back soon! Kind regards, AnyVan

Posted 1 month ago

“Booking the movers went smoothly and the people sent to do the actual move were quite good. Everything else was abysmal. They showed up several hours late and the consequences of this set me back several hundred pounds. Zero apologies, no response from customer service, zero help on the day of or subsequently. Someone called for a follow-up who was unaware there was a complaint or that the move had occurred - the week before. Avoid.”

Helpful Report

Posted 1 month ago

Good Morning, Thank you for your feedback. We’re truly sorry to hear about the issues you encountered, especially regarding the delays and lack of communication. It’s clear we fell short in several areas, and we sincerely apologize for the impact this had on your move and the inconvenience it caused. While it’s great to hear that the movers themselves did well, we understand that the rest of the experience didn’t meet expectations, and that’s not the service we strive to provide. Your concerns have been shared with both the team responsible and our customer care team to ensure this doesn’t happen again. We truly hope you’ll give us another chance to provide the level of service you deserve. If there’s anything else we can do to assist, please let us know. Best regards, AnyVan

Posted 1 month ago

“Absolutely brilliant nothing was too much trouble very polite will be using them again.”

Helpful Report

Posted 2 months ago

Hi Sandra, Thank you so much for your review! Your feedback means a lot to us here at AnyVan, and we appreciate you taking the time to share your thoughts. We look forward to welcoming you back soon! Kind regards, AnyVan

Posted 1 month ago

“I paid thousands of pounds for a stress free move and added insurance cover incase of fire or theft. From the moment the 2 movers arrived, they started complaining about the job, a job that was very well detailed during booking! Suddenly I had to pay an extra couple of hundred pounds to the amount I’d already paid or else they’d leave some of my stuff. I was moving from wales to Scotland so to avoid any of my stuff being left behind I just paid. All my bigger furniture items were damaged - they took down my bed and when they were reassembling, they broke parts of the bed frame, misaligned screws and left some out now my bed is shaky and squeaky with every small movement. My chest of drawers were completely damaged beyond repair, my bookshelf shelves were damaged, exercises bikes missing parts, containers completely damaged. My bed frame and couch are so dirty. They damaged the wall in my new apartment and when I pointed this out, they told me because I don’t have pictures of the wall undamaged, they’ll be closing the claim. These are just a few of the many issues! The day of the move, one of the movers made the mistake of telling me once they got to where I was moving to, they’d be doing another job in the area - they had only one van between them so it was obvious they’d be piling on other stuff on top of mine! That’s very obviously what got the stuff dirty and damaged. They were 12hrs late!! The entire time I tried to reach them they ignored my calls. They said the reason they were late was because there was a big accident, possibly a plane crash that got all of the motorway blocked. Come on? It’s easy to google this information and no such accident was reported in the news - they probably got caught up doing the job the mover told me about the previous day! With all this, I took pictures for evidence and their compensation is £100. When I told them that wasn’t even enough to cover getting just the couch cleaned, I was told, “When you booked with AnyVan, you automatically received Basic Compensation Cover, which protects your items against fire and full theft up to £50,000. However, this cover does not extend to damages.” What do you mean you won’t cover the damages that you caused? I’ll be taking private legal action! I’m soo disappointed with the service I received. Do not use these guys, you’re better off finding a different company! I didn’t believe the negative comments I read and now I’m paying for it! Also.. I don’t believe for a single bit that these 5⭐️ reviews are genuine - take a look at these posts: https://www.reddit.com/r/HousingUK/s/WBFQlrnMwK https://www.mumsnet.com/talk/other_subjects/5114003-anyvan-removal-co-review-terrible-experience”

Helpful Report

Posted 2 months ago

Good Morning, Thank you for your detailed feedback. We’re truly sorry to hear about the issues you encountered during your move. It’s clear that we fell short in several areas, and we apologize for the frustration and disappointment this has caused. Our aim is always to provide a seamless and stress-free service, and we deeply regret that this was not the case for you. From the damage to your items to the delay and poor communication, we clearly did not meet the high standards we strive for, and for that, we’re very sorry. We understand that you opted for the Basic Compensation Cover, which protects against fire and theft, but unfortunately, this cover does not extend to damage to items. We completely understand your frustration with the outcome of the claim, and we sincerely apologize that you're unhappy with the resolution provided. Please know that your experience does not reflect the standard of service we aim to provide, and we take these concerns seriously. If there’s anything else we can do to assist, please don’t hesitate to let us know. Best regards, AnyVan

Posted 1 month ago

“My Bristol car dealer downloaded the AnyVan app so I could learn how car delivery works. I bought the car and applied for delivery. Easy. Interesting to follow the driver to Gravesend, Kent by tracking map and satellite. Marvellous chap, offloaded carefully, handed over paperwork, bingo!”

Helpful Report

Posted 2 months ago

Hi David, Thank you so much for your review! Your feedback means a lot to us here at AnyVan, and we appreciate you taking the time to share your thoughts. We look forward to welcoming you back soon! Kind regards, AnyVan

Posted 2 months ago

“Horrible! Misleading! Unproffessional! I am not the one to write a bad review but this experience really upset me. I paid a fair amount of money for a last min move. After receiving the confirmation email, I get ready to plan for the next day. It says on the email and text message received… your slot is from 8-11 AM and you will have a live tracker which activates 2 hours before your slot/ tracks your drivers arrival. As I have the earliest slot, I call the customer service to clarify, if indeed the tracker will be active two hours before 8 AM. I litterally say to him, I would like to avoid confusion or a mistake from happening of not being there when the van arrives. He GUARANTEES me the tracker will be active. I reiterate my concerns and his answer, he confirms. So I get up at 6 AM to check the tracker and it says… your van has 8 stops before you, you will receive an update of the arrival shortly. you know whats coming…. 8 AM hits and I receive a text message your driver has arrived. The driver calls me and demands my presence. I briefly explain the sitaution and offer an alternate solution, for him to start unloading my storage as its all ready to be transported. He says customer service will call me back. Then I am called and told I need to pay another very high fee as the driver did not leave after the 15 min waiting time (which is their protocol) and it was my fault for not being present. Bear in mind I paid an overpriced fee to start with as it was last min booking. This was my choice and I own that choice, but still gives context to the extra money being demanded. On the phone call I am calm but also deeply frustrated. The information is misleading and confusing. I ask if the phonecalls are record and the customer service lady says yes. So, they should have recorded proof of their client service guaranteeing me of being notified. Additionally, how am I faulty of the driver breaking the 15 min waiting protocol? I am not even aware this protocol exists. I ask to speak to a manager and am told to hand in a request online in which a manager will review my request and get back to me in 48 to 72 hours? I stay calm and say there must be another option to this issue… I stay persistent and calm. I did directly ask the lady on the phone if she could see where I am coming from and she said yes. So, she spoke to a manager and got the price down 25% which still amounted to too much given the circumstances. This shows, as there was obviously a manager present on site, that the company tries to purposefully avoid personal contact when things go wrong. Im going to stop writing because this is enough energy spent on this issue, but as a conclusion: I do NOT recommend AnyVan as a transport/ moving company.”

Helpful Report

Posted 2 months ago

Good Morning, Thank you for taking the time to share your feedback with us. We’re truly sorry to hear about the frustrations you experienced during your move. We sincerely apologise for not notifying you ahead of time, and we understand how this must have added unnecessary stress to your day. While we do our best to provide clear updates, it is the responsibility of the customer to ensure availability throughout the booked time slot. We appreciate that this may not have been made clear to you, and we apologise for any confusion caused. That said, we’re glad to hear that our team was able to work with you to find a compromise and address your needs on the day. Thank you once again for sharing your experience, as it helps us improve the service we provide. If there’s anything further we can do to assist, please don’t hesitate to let us know. Kind regards, AnyVan

Posted 2 months ago

“All excellent ,prompt and reliable very caring of my items”

Helpful Report

Posted 2 months ago

Hi Paul, Thank you so much for your review! Your feedback means a lot to us here at AnyVan, and we appreciate you taking the time to share your thoughts. We look forward to welcoming you back soon! Kind regards, AnyVan

Posted 2 months ago

“Avoid at all costs. Our drivers turned up nearly 2 hours late to our job which was a 200 mile move, meaning they didn't complete the job the same day as we had agreed/paid for. They did not use any protective sheets which meant we had ruined carpets as they trampled mud everywhere. The movers were smoking on our doorstep, making the whole flat stink and dropping cigarette butts on our front lawn. We had to clean everything before our buyers moved into the flat. We paid for a premium packing service which was essentially them just shoving all our belongings into weak boxes, which crumpled as they were all stacked up in the van. Fragile items were not protected adequately and they included breakable glass filled with liquid in a box full of electrical items. The driver overcharged us for 20 additional boxes which AnyVan confirmed was too much, we were pressure to make the payment on the spot to ensure they continued with the move.”

Helpful Report

Posted 2 months ago

Good Morning Thurane, AnyVan are incredibly sorry you have not recieved a satisfactory service. Upon review, we can see you have spoken to our customer care team, who have offered a partial refund in light of the complaint raised. We understand you have now submitted a full complaint, and this has been escalated to the relevant team to review, who will be in touch with you in due course. We do sincerely apologise for any inconvenience caused. Kind regards, AnyVan

Posted 2 months ago

““Extremely unprofessional— they cancelled the night before the removal, causing huge stress” I booked a removal with AnyVan three weeks in advance, providing my full address and postcode. The booking was confirmed, and payment was taken promptly. However, the evening before the agreed removal date, AnyVan called to say they could not find a team to do the job in my postcode area and cancelled the removal entirely. We insisted they resolve this, as we had to vacate the property and hand over the keys. Finding another service with such short notice was impossible. They rescheduled for two days later, only to cancel again ON THE SAME DAY as the new agreed date, leaving us in an incredibly stressful situation. When we sought a refund and compensation for the significant inconvenience and damage caused, they only offered a refund and outright refused any compensation. This level of unprofessionalism and lack of accountability is unacceptable. We have now referred them to the consumer protection association. Avoid AnyVan at all costs!”

Helpful Report

Posted 2 months ago

Good Morning Ilaria, AnyVan are incredibly sorry we were unable to source a provider for your move. Unfortunately, we have been unable to locate any bookings relating to your registered email address. We do apologise for any inconvenience caused, and should you wish to discuss this further, please do reach out directly. Kind regards, AnyVan

Posted 2 months ago

“AnyVan is the most incompetent, unreliable, and unprofessional moving service I’ve ever encountered. If you value your time, money, and sanity, DO NOT use this company. I booked a home move three weeks in advance for Saturday, 7th December 2024, and received a confirmation. However, less than 24 hours before the scheduled move—at 5:30 PM on Friday, 6th December—I received a call saying no team was available to complete the job. Let that sink in: a move I had confirmed THREE WEEKS EARLIER was cancelled at the last minute. Despite this monumental failure, I was assured “100%” that a team would be available on Monday, 9th December at 11:00 AM. Based on this empty promise, I rearranged my plans and waited. But guess what? At 8:00 AM on Monday morning, AnyVan called again—no team was available. Twice, they cancelled my move, both times after promising everything was fine. Their blatant incompetence left me scrambling during one of the most stressful times of my life. Moving house is already difficult enough without a so-called “professional” company making things worse. AnyVan’s lack of reliability, their complete disregard for customers, and their useless customer service make them an absolute nightmare to deal with. If you’re considering AnyVan, save yourself the hassle and go elsewhere. They will ruin your plans, leave you high and dry, and waste your time. This company should not be in business. Zero stars would be too generous.”

Helpful Report

Posted 2 months ago

Good Morning, AnyVan are incredibly sorry we were unable to source a provider for your move. As we do complete over 5000 bookings per week, instances such as this are very uncommon, however, we are always seeking to improve our services, and would like to thank you for taking the time to leave your feedback. Once again, we do sincerely apologise for any inconvenience caused, and can see a full refund has been processed. Kind regards, AnyVan

Posted 2 months ago

“I beg you NOT to use this service I am extremely disappointed with the service provided by AnyVan, which was nothing short of a nightmare for my sister. She entrusted them with an urgent move under highly stressful circumstances, and the experience was appalling from start to finish. The movers arrived late, with no regard for the agreed-upon time window, showing up at 10:30 AM instead of the promised 8-9 AM. To make matters worse, the vehicle they brought was in terrible condition—old, damaged, and clearly unfit for the job. It was smaller than expected and had holes in it, raising immediate concerns about whether her belongings would even make it safely to her new home. When my sister expressed concern about the vehicle, she was dismissed by the team, who assured her everything was fine, despite the obvious issues. On top of that, the movers showed zero care for the items they were transporting. My sister had taken great care in wrapping all her belongings, including her expensive new fridge-freezer, in bubble wrap, but the team still mishandled the items. They dragged the fridge-freezer across the floor, causing visible dents and scratches, despite her repeated requests for extra care. The situation worsened when they loaded the mattresses, which were carefully wrapped in protective plastic, but they were left soaking wet and covered in black marks due to the van being left wide open during the journey. The mattresses were ruined and had to be replaced, and my sister was left without any of the essential items she needed for her family on the first night in their new home. Not only did the team damage several items, but they also tried to charge my sister extra money for additional items that should have been covered in the original quote, and then attempted to get her to sign a waiver absolving them of any responsibility for the damage. This was both unethical and shocking, and it left her feeling vulnerable and distraught. Adding to the stress, the team spoke to each other in French throughout the entire move, which made my sister feel excluded and even more anxious given the already tense situation. The entire experience was fraught with carelessness, unprofessionalism, and deception. Instead of providing the supposed "5-star" service promised by AnyVan, they left my sister with damaged goods, added stress, and financial burdens that she simply cannot afford. She had to leave items behind, and now has to figure out how to transport them herself, incurring further costs and emotional strain. To top it off, the team’s tardiness meant that my sister could not settle into her new home as planned, leaving her family in limbo. I am utterly disgusted by how AnyVan handled this situation. They failed to meet basic expectations of care and professionalism, and their response to the damage has been inadequate. I strongly advise against using their services, as their lack of respect for customers and their belongings is evident. This experience has caused significant distress to my sister and her family, and I cannot recommend this company to anyone. The removers were Luse and team. And the appalling response from AnyVan was made by "Lucinda". She's been offered £80 for £2000 worth of damage. See you in court. Disgraceful, distressful and disrespectful.”

Helpful Report

Posted 2 months ago

Good Morning James, We are incredibly sorry to hear your sister has not recieved a satisfactory service with AnyVan. Unfortunately, as you are not the account holder, we are unable to locate the booking in question. Please could you, or your sister email qualityandresolutions@anyvan.com, with the reference number, and we will be happy to review this. Kind regards, AnyVan

Posted 2 months ago

“I BOOKED A TIME SLOT which I have an email to prove now they're saying I didn't I'm not happy as I had to rely on theses people due to being desabled, they were late and rude.. And I'm out of pocket 79 pounds not happy don't use anyvan unless you wanna get ripped off”

Helpful Report

Posted 2 months ago

Good Morning Ashley, We are incredibly sorry to hear you are unhappy with the service provided. Upon review, we can see you had booked for collection to take place upto 6pm, and the drivers did arrive at 6.20pm, for which we do apologise. We can see you have spoken to our customer care team, and despite the time slot not being chargeable, a goodwill gesture has been processed. Kind regards, AnyVan

Posted 2 months ago

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

ANYVAN Reviews