ANYVAN Reviews

Name: ANYVAN
Address: 5 -17 Hammersmith Grove The Triangle Hammersmith London, London
Rating: 3.31

3.3 Rating 2,413 Reviews

59 %

of reviewers recommend ANYVAN

Company Reviews

Metrics

Info

3.3

Based on 2,413 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ANYVAN:

AnyVan - Move Anything, Anywhere

Save up to 75% on deliveries and removals

No matter what you are moving; from a King-Sized bed to a framed picture of the Queen; a Grand Piano to a classic Ford Capri; we’ll take care of it all the way from Penzance to Peterhead and beyond.

We do this by marrying people looking to move something with our trusted team of AnyVanners. They are equipped with the knowledge and expertise to go the extra mile. And our customer team are always on hand to ensure there is a friendly person to guide you through the journey.

Phone:

20 3872 3050

Email:

it_service_account@anyvan.com

Location:

5 -17 Hammersmith Grove The Triangle Hammersmith London
London
W6 0LG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy with your service will be recomending you to friends and family the 2 guys didn't complain about the stairs they was very carefull with my furniture very polite a BIG THANKYOU 1 HAPPY CUSTOMER”

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Posted 1 year ago

“Brilliant service and supported us every step of the way!”

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Posted 1 year ago

“It was very easy to book a delivery. I liked that it was quick to get a quotation of delivery and I was happy with a price of service. The team did the job very professional, nice and easy. I would recommend this service with no doubt. Thanks”

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Posted 1 year ago

“Very nice guys never complained about the stairs dropped of furniture picked up furniture from other addresses then went to my new address no complaints from either guys looked after my furniture with pride thankyou so much will be recommending u to friends thanks once again I am 100% happy”

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Posted 1 year ago

“Very easy to book and very helpful customer service on the phone. The updates via text and email were spot on and the van in which my garden sofa was delivered was clean and tidy. The drivers were polite and helpful. Definitely use them again. And very reasonably priced compared to other similar services.”

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Posted 1 year ago

“Super nice service with excellent drivers. I won’t hesitate for one more second if I have further moving needs”

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Posted 1 year ago

“I am really happy with the service, whatever questions I had got answered straight away. The driver was incredibly helpful and friendly. Kept me updated during the whole time of his journey. Would definitely recommend to anyone.”

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Posted 1 year ago

“quick and easy. great service”

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Posted 1 year ago

“AVOID. Disgusting scam of a company. Sent a group of men and a van who arrived, chainsmoked the whole time, refused to carry out the job saying there wasn't permitted parking, despite me finding bay parking alternatives for them, they still refused while sneering in my face saying "I've been doing this for 15 years darling". After an hour of not doing anything, and me desperately trying to find alternatives, they drove off and blocked my number. It took me an hour to get through to customer service ON THE DAY OF MY MOVE, where they told me they're keeping the £300 I paid saying it's within their rights to do so. I used Compare The Man And Van in the end - they arrived finding me very upset, parked up, did the job in half an hour - truly professional, lovely, honest, hardworking people and company. ABSOLUTELY AVOID ANYVAN unless you want to be conned out of your money and time, as well as the awful customer service. I can't believe they are pocketing my money despite me showing photo evidence of parking spaces and not carrying out the service.”

Helpful Report

Posted 1 year ago

“Absolutely shocking company they are brokers nothing more get a cheap local company and weld on their profit. My removal was two guys who could barely speak English so difficult to have them understand also one man could barely walk and struggled with furniture. I have now got a ruined sideboard that was scratched in move but apparently I’m not covered for that but was offered an amazing £18 compensation to help soften the blow of a £450 replacement. Stay well clear and save money by going to the local guys as half the price and going to be the same quality anyway.”

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Posted 1 year ago

“Very prompt and brilliant service. Will definitely use again”

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Posted 1 year ago

“Outstanding customer service from beginning to end”

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Posted 1 year ago

“Con con con Paid £1345 for a lousy service. Wrote them an email to complain and got no reply. Posted complaints on all the forums, they came back with generic emails asking for booking ref no. Read their reviews, looks like many are rigged. Read only the complaints and you will know the problem you will face if you dare to use them.”

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Posted 1 year ago

“Excellent service, on time and easy to arrange. 10/10”

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Posted 1 year ago

“ANYVAN were exceptionally brilliant. Punctual, efficient, careful and so willing. Brad and Jay went above and beyond all expectations. They handled my furniture with care, stacked it safely and securely in the van and delivered it with the same diligence. I will definitely be using ANYVAN again!”

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Posted 1 year ago

“Rolandas and Vas top class, best in class, punctual, professional and courteous. Arrived on time and we’re supremely impressive”

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Posted 1 year ago

“Service was exemplary. Driver was very polite and took care of the goods. Would recommend highly.”

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Posted 1 year ago

“Never ever use these crooks. We paid £200 extra for the van to turn up between 10-11am, van turned up at 12.15pm and they're claiming this wasn't the case. Their drivers then took unauthorised photos of us dismantling a bed that took under 5 minutes, which they're saying took a lot longer. Disgusting company with rude drivers employed, will never ever use again!”

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Posted 1 year ago

“Excellent service, kept informed of progress, time of delivery very prompt, helpful and polite driver Good experience”

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Posted 1 year ago

“My worst nightmare these men of no experience of packing. I am here 3 weeks my wardrobe bed is still flat pack I am now looking someone to put it together for me. Nothing went right and the move was very expensive and I was told all the wrong things about the company what they do. All they did was to move me and throw everything in the rooms not sorted. I would not recommend these people thank you for nothing.”

Helpful Report

Posted 1 year ago

ANYVAN is rated 3.3 based on 2,413 reviews