ANYVAN Reviews

Name: ANYVAN
Address: 5 -17 Hammersmith Grove The Triangle Hammersmith London, London
Rating: 3.31

3.3 Rating 2,477 Reviews

58 %

of reviewers recommend ANYVAN

Company Reviews

Metrics

Info

3.3

Based on 2,477 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ANYVAN:

AnyVan - Move Anything, Anywhere

Save up to 75% on deliveries and removals

No matter what you are moving; from a King-Sized bed to a framed picture of the Queen; a Grand Piano to a classic Ford Capri; we’ll take care of it all the way from Penzance to Peterhead and beyond.

We do this by marrying people looking to move something with our trusted team of AnyVanners. They are equipped with the knowledge and expertise to go the extra mile. And our customer team are always on hand to ensure there is a friendly person to guide you through the journey.

Phone:

20 3872 3050

Email:

it_service_account@anyvan.com

Location:

5 -17 Hammersmith Grove The Triangle Hammersmith London
London
W6 0LG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The removals team they supplied were incompetent and the vehicle they supplied inadequate. They damaged almost every piece of furniture, ranging from large scratches, holes you can put your fist through to doors torn from cabinets. They caused over £2000 of damage and offered £76 in compensation. You'd be better off sticking a match to your existing furniture and buy it all again new.”

Helpful Report

Posted 1 year ago

“The company did a really good job all round. Prompt delivery times, polite and helpful staff and all my items arrived in good condition. Can't fault the service at all.”

Helpful Report

Posted 1 year ago

“DO NOT USE ANYVAN - If I could give them 0 I would. Booked using the website for 2 bookcases and a king size bed/mattress. Guys show up 1.5 hours late (8pm on a Sunday) and refuse to take the stuff unless they get extra money - they threaten to leave it there on the pavement. We have to agree to pay extra as we have no other choice, and give £30 more (on top of the £115 from Anyvan). I called Anyvan to complain today and they said that this happens a lot but cash in hand transactions aren’t covered - this means the drivers KNOW they will get away with it. Absolutely disgusting - I’ve never felt so pressured by people before and they were exceptionally hostile. DO NOT USE THEIR SERVICES.”

Helpful Report

Posted 1 year ago

“The service is great and very cheap compared to most transport companies. The driver was very helpful.”

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Posted 1 year ago

“Absolutely superb service. Cannot fault them at all. I was kept up to date through the whole journey. Other companies should take note. Brilliant, excellent and superb. Thoroughly recommend.”

Helpful Report

Posted 1 year ago

“Very friendly, professional service. All items were treated with care. Highly recommend!”

Helpful Report

Posted 1 year ago

“Hassle free experience . Would recommended .”

Helpful Report

Posted 1 year ago

“They hire out the jobs to third party transport companies. The third party transport companies broke and damaged thousands of pounds worth of our items. They demanded more money. Threatened to leave items behind if we didn’t move them ourself (we paid for them to move everything). I have called to complain and essentially got “sorry you feel that way but you can’t prove that your damaged items and damaged walls and floors weren’t like that before”. Go with someone local, not this horrendous company!”

Helpful Report

Posted 1 year ago

“Anyvan company is disgusting. They flaked, did not contact me until after the delivery date/time scheduled with a copy of this email below. However they also lied to my sister saying their van had broken down and would call her when they were able to show up but never contacted her again. They lied, they flaked and I found out after the event AVOID THIS COMPANY AT ALL COST! -- Hi Amira, I trust this email finds you were well. I tried giving you a call to better discuss your AnyVan booking AV8032618. We have been unsuccessful in getting you a driver to come and accommodate you with your move today, due to low availability on drivers within your collection area. Is it possible for us to reschedule your booking for either Wednesday or Thursday. I understand this is not ideal, however we do have confirmed drivers available for these days. Could I politely request that you reply directly to this email with the requested information. Alternately you can reach out to our Live Chat Team. Please click on the link below and wait 5 seconds for the Initiate chat option to appear: With Gratitude, Stacey, Customer Care Executive Date of experience: September 05, 2023”

Helpful Report

Posted 1 year ago

“Punctual, polite and very helpful.”

Helpful Report

Posted 1 year ago

“Arguably the worst moving company I have used in my entire existence. I had to pay roughly £1000 for a 1 bed move and storage. All due to extra fees. You are better off going with a smaller company or easy storage. Used them no issue. I am in utter shock to be honest, I paid a fee to move. Then paid again to reschedule. Then because I didn’t realise that I had to pay for that week of storage they cancelled my move and told me if I wanted my stuff I’d have to pay 50% of the total move fee again. So imagine, £200 something for the initial move, way more storage time than I wanted, £226 to get my stuff back, plus £50 to reschedule plus £113. Plus all of the storage fees that accumulated. Don’t do it to yourselves, it may seem convenient at the time when you need it last minute but you will thank yourself that you went with a company that actually cares.”

Helpful Report

Posted 1 year ago

“Punctual, polite and very helpful.”

Helpful Report

Posted 1 year ago

“Very awful company. They broke my 55 inches UHD TV and they said they are not responsible. They left me with my broken tv and said they cannot help. Please do not use their services at all cost.”

Helpful Report

Posted 1 year ago

“Excellent service. Exactly as advertised. Punctual, careful with the furniture and helpful.”

Helpful Report

Posted 1 year ago

“DISGUSTING COMPANY! So my initial job was for a few cases some large bags and a medium box for £52 pounds and to go up two flights of steps. As things go I ended up having a laundry bin, a stool and two small parcels as well. Well the man kindly told me I had to pay an extra £68 for him to move the stuff ! Then when I go to get in the van as that’s what I did with another company he says ‘Oh you can’t come with us’ and left me there ! So I had to just hope that they knew they were going while I waited for an Uber and guess what-they weren’t. Maybe it’s because they know I’m a young girl that they decided they could take complete advantage of me. Then I talked to Taryn a ‘support agent’ who told me that it was all fine because they were professionals and would hopefully deliver my items soon. So now I’m just waiting and hoping that EVERYTHING I OWN is delivered untouched and nothing has been stolen. This company is a scam whatever you do DO NOT USE THEM.”

Helpful Report

Posted 1 year ago

“Bad experience doesn't describe how we have been let down. We are moving house and booked Anyvan to do it. However they managed to leave a bookcase behind. So we then had to pay another fee to get it collected and delivered. The booking and date were confirmed and Congratulations were sent from This bunch. But after waiting most of the day for no one in turn up we cancelled nd rebooked for today. But guess what we were given a slot from 11am until 4pm and having made another round trip of 140 miles they failed to organise a driver. So the new owners move in tomorrow and we are left to sort the problem. These are shoddy unprofessional cowboys we won't ever go near them again”

Helpful Report

Posted 1 year ago

“Punctual, friendly, went over and above what was asked. No damage. Would recommend.”

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Posted 1 year ago

“Definitely friendly and warm-hearted driver!!! They made my moving quite smooth and have nothing to worry about. I will choose them next time and recommend to others:)”

Helpful Report

Posted 1 year ago

“Definitely friendly and warm-hearted driver!!! They made my moving quite smooth and have nothing to worry about. I will choose them next time and recommend to others:)”

Helpful Report

Posted 1 year ago

“Definitely friendly and warm-hearted driver!!! They made my moving quite smooth and have nothing to worry about. I will choose them next time and recommend to others:)”

Helpful Report

Posted 1 year ago

ANYVAN is rated 3.3 based on 2,477 reviews