ANYVAN Reviews

Name: ANYVAN
Address: 5 -17 Hammersmith Grove The Triangle Hammersmith London, London
Rating: 3.31

3.3 Rating 2,479 Reviews

58 %

of reviewers recommend ANYVAN

Company Reviews

Metrics

Info

3.3

Based on 2,479 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ANYVAN:

AnyVan - Move Anything, Anywhere

Save up to 75% on deliveries and removals

No matter what you are moving; from a King-Sized bed to a framed picture of the Queen; a Grand Piano to a classic Ford Capri; we’ll take care of it all the way from Penzance to Peterhead and beyond.

We do this by marrying people looking to move something with our trusted team of AnyVanners. They are equipped with the knowledge and expertise to go the extra mile. And our customer team are always on hand to ensure there is a friendly person to guide you through the journey.

Phone:

20 3872 3050

Email:

it_service_account@anyvan.com

Location:

5 -17 Hammersmith Grove The Triangle Hammersmith London
London
W6 0LG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service! I will definitely use their services again and recommend them.”

Helpful Report

Posted 2 years ago

“Customer service of the collector was awful. He was late and rude. Kept telling us we had to pay for waiting time but we didn’t make him wait and then charged our account £88 with no breakdown of that price. When confronted, he didn’t seem bothered. We have since contacted the company for a refund of this £88 that quite frankly felt like a scam and have had the worst interaction with a man named Brian that may as well be a robot. No empathy or listening to what went wrong. Awful awful company that con people out of money. Will never use again and will tell everyone to avoid.”

Helpful Report

Posted 2 years ago

“I arranged AnyVan for my step daughter near Oldham by phone from my address in Cornwall. She tells me that it all went well and AnyVan were very helpful and did everything she asked to assist her.”

Helpful Report

Posted 2 years ago

“Really quick, really easy, would recommend”

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Posted 2 years ago

“Save yourself the hassle and carry your stuff on your back! Day 1- WORST MOVING COMPANY EVER! I HAD A JOB SCHEDULED FOR TODAY AND THE DRIVER DIDNT EVEN BOTHER TO TURN UP AND HAD THE AUDACITY TO MESSAGE ME AND ASK TO CHANGE THE SLOT TO TOMORROW! KEPT CALLING THE CUSTOMER SERVICE TO GET A RESOLUTION AND OTHER THAN WORTHLESS MEANINGLESS APOLOGIES, THERE WAS NOTHING DONE TO TRY AND SORT THE SITUATION OUT! WORTHLESS! NOW I HAVE ALL MY THINGS IN BOXES AND NEED TO BE OUT OF MY CURRENT FLAT WITH MONEY (£300) BEING PAID AND NO SERVICES RENDERED! ALSO TO TALK TO A MANAGER OR SUPERVISOR, IT TAKES 48HOURS! THIS IS SOME KIND OF JOKE! HAD NO ISSUES WHEN IT CAME TO TAKING OUT THE MONEY FROM MY ACCOUNT STRAIGHT AWAY BUT DO NOT WANT TO PROVIDE THE SERVICE THAT I HAVE PAID FOR! MOVING DAY IS ALREADY STRESSFUL BUT THIS COMPANY HAS JUST MADE IT EVEN WORSE! AFTER SPENDING HOURS ON THE PHONE, THEY FINALLY ASSIGNED ME TO ANOTHER DRIVER FOR THE NEXT DAY. Day 2- AFTER THE APPALLING SERVICE OFFERED YESTERDAY, I DECIDED TO CALL THE DRIVER ASSIGNED AND TURNS OUT HE DIDN'T EVEN HAVE A JOB BOOKED FOR MY POSTCODE! GOT IN TOUCH AGAIN WITH THE CUSTOMER SERVICE TEAM ONLY TO BE LIED TO THAT THEY WERE WORKING OM FINDING ME ANOTHER DRIVER. IF I LEARNED ANYTHING FROM YESTERDAY IT WAS NOT TO TRUST THESE LIARS! SO AFTER WAITING ON THE CALL AND SPEAKING TO AN AGENT, I FINALLY HAD ENOUGH OF THEIR BULL AND CANCELLED THE JOB. THANKFULLY I HAD FAMILY COME TO MY RESCUE AND HELP ME OUT OR ELSE TRUSTING THIS COMPANY AND THEIR HORRENDOUS SERVICES WOULD HAVE PUT ME IN TROUBLE OF OVER STAYING IN MY FLAT! I WOULD NOT RECOMMEND THIS COMPANY TO MY WORST ENEMIES! TO SAY THAT THEY ARE DEFINITELY A COMPANY FROM HELL, UNFORTUNATELY WOULD BE INSULTING HELL.”

Helpful Report

Posted 2 years ago

“Great service Good customer care”

Helpful Report

Posted 2 years ago

“Such a simple and straight forward experience”

Helpful Report

Posted 2 years ago

“I use ANYVAN last July. This is my 15th house move, so I consider myself fairly experienced. The best thing i can say about this company is that the van actually turned up - judging on some of the experiences here i guess i should think myself lucky !! Anyvan was full aware i needed to move in one load - the van wasn't big enough. I had contacted the company on the day before the move and had been assured that they would send a big enough van ... when i objected i was told it was my own fault as i hdn't done my inventory correctly. This is complete rubbish i updated my inventory every time i packed more boxes to ensure it was bang on. Then the drivers complained because some of my boxes contained books. These were clearly marked as heavy and i made sure i could lift them easily myself (im a 4"10, 100lb woman with hypomobility) but no, apparently they were too heavy. they broke countless boxes and left the contents in a heap on the living room floor, they put everything in the living room despite the boxes being clearly marked with the room . They were rude and unhelpful and charged me £ 800 to move a 2 bed house with no wardrobes and only one bed , less then miles. It was a complete rip off. Out of all my moves this was the most stressful by far . i cannot stress how awful it was. Judging by some of the comments here, they regularly send smaller vans than promised then blame the customer .. AVOID THIS COMPANY .. i imagine the positive reviews are paid”

Helpful Report

Posted 2 years ago

“Efficient, friendly and helpful. Very easy to arrange and book.”

Helpful Report

Posted 2 years ago

“Excellent service”

Helpful Report

Posted 2 years ago

“PLEASE PLEASE PLEASE POTENTIAL CUSTOMERS, DO NOT USE THIS COMPANY!!! I HAVE HAD AN UTTER NIGHTMARE FROM MOVE DAY OVER A MONTH AGO AND I AM STILL IN DISPUTE WITH THEM FOR THE AWFUL SERVICE THAT I WAS PROVIDED. THEY JUST DONT CARE AT ALL AND WILL EXPECT YOU (but not tell you!) THAT YOU WILL SHARE A VAN WITH OTHER CUSTOMERS RESULTING IN ITEMS GOING MISSING AND LATE DELIVERY. THIS IS BY FAR THE WORST COMPANY I HAVE EVER USED AND FOR THE COST THEY WERE AN ABSOLUTE JOKE! HONESTLY, FIND A LOCAL REMOVALS COMPANY FOR A BETTER PRICE WHO WILL ACTUALLY GIVE YOU EXACTLY WHAT YOU PAID FOR AND A BETTER CUSTOMER EXPERIENCE. USE ANYVAN AT YOUR OWN RISK - THEY ARE ABSOLUTELY AWFUL!!! CONTACT ME IF YOU WANT ME TO SHARE MY FULL EXPERIENCE AND EMAIL EVIDENCE. DISGUSTING COMPANY WHO DEFINITELY DO NOT TAKE THE STRESS OUT OF MOVE DAY LIKE THEY PROMISE - THEY MADE IT ONE OF THE MOST STRESSFUL EXPERIENCES.”

Helpful Report

Posted 2 years ago

“Anyway delivered our Homesense order within a day of us arranging it. They were excellent and thier men who delivered were polite and friendly. I would definitely recommend them.”

Helpful Report

Posted 2 years ago

“Great service at a really competitive price. We were a little concerned booking through a Google search but communication leading up to the move was excellent and the two guys who did the move were friendly, professional and very good at their job. Highly recommended. (Moved from Yorkshire to Newcastle in March 2022.)”

Helpful Report

Posted 2 years ago

“Very good and reliable service”

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Posted 2 years ago

“Polite and professional throughout.”

Helpful Report

Posted 2 years ago

“Booking system very easy to use, and for £93 I booked a van to move my frideg, however that’s where the praise ends, the 1st drivers arrived unprepared so we had to pay a surcharge for a 2nd team with specialist equipment-(£150) they arrived in a smaller van with less equipment - after leaving the fridge on the pavement they drove off- the office then held us to ransom and we had to pay another surcharge (£136) - 3rd team arrived the following morning after leaving our fridge on the pavement over night, with right equipment and enough people after the office had confirmed there booking , however once they had loaded the fridge into the van the office phoned and again asked for a surcharge because of the weight or they would leave it - another £200- just to confirm once they loaded it they phoned me to say either pay another £200 or will leave it behind and cancel the booking - ! - DON’T use this company as they will hold your item to ransom !!!! We are taking this further - we’ve now been charged £584.00 for a £93 delivery SHOCKING”

Helpful Report

Posted 2 years ago

“Reliable and good communicators - they ran a little late but informed me in good time. They also persevered with a hefty sofa through a narrow door!”

Helpful Report

Posted 2 years ago

“Excellent! Quick efficient and friendly service. Knew their job And good communication/updates. *A happy customer who would recommend Anyvan to future potential customers Another happy customer. Thanks Adrian and mate!😆”

Helpful Report

Posted 2 years ago

“Just the worst experience. Took my money for what arranged. Never done the removal. Was rude. And then tell me I'm not getting my money bk. It's a fraud and has left me with anxiety.”

Helpful Report

Posted 3 years ago

“Good communication, job well done!”

Helpful Report

Posted 3 years ago

ANYVAN is rated 3.3 based on 2,479 reviews