ANYVAN Reviews

Name: ANYVAN
Address: 5 -17 Hammersmith Grove The Triangle Hammersmith London, London
Rating: 3.32

3.3 Rating 2,519 Reviews

59 %

of reviewers recommend ANYVAN

Company Reviews

Metrics

Info

3.3

Based on 2,519 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ANYVAN:

AnyVan - Move Anything, Anywhere

Save up to 75% on deliveries and removals

No matter what you are moving; from a King-Sized bed to a framed picture of the Queen; a Grand Piano to a classic Ford Capri; we’ll take care of it all the way from Penzance to Peterhead and beyond.

We do this by marrying people looking to move something with our trusted team of AnyVanners. They are equipped with the knowledge and expertise to go the extra mile. And our customer team are always on hand to ensure there is a friendly person to guide you through the journey.

Phone:

20 3872 3050

Email:

it_service_account@anyvan.com

Location:

5 -17 Hammersmith Grove The Triangle Hammersmith London
London
W6 0LG

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The service is rubbish. They reply to reviews with a load of nonsense. If you want a decent service, use somebody else.”

Helpful Report

Posted 1 year ago

“Awful experience overall. Their website for adding extra items for a house removal didn't work. BUT it wasn't clear it wasn't working. The charged me an extortionate extra amount on the day with zero interest that I had already made the changes online. No replies to emails and lots of chasing up on customer services with no offer of any kind of refund or acknowledgment for their website fault.”

Helpful Report

Posted 1 year ago

“Arranged a pickup of in laws car which had to be left at a service station after he suffered a heart attack. Booked two days in advance, but due to the keys been taken home with him had to cancel a day later. Was denied a refund of £300 pounds because I wasn't over the 24hrs period, I gave them 20 hours notice!!!!. They've taken my money and not provided anything. DO NOT USE. Just an aggregation site, talked to customer services for an hour, and just kept on listing their terms and conditions. They will not help you if something goes wrong BEWARE. Arrange with a local company yourself. Didn't need the extra stress when dealing with a sick relative.”

Helpful Report

Posted 1 year ago

“Appalling. Do not use this service. Driver arrived 2 hours later than the estimated eta with a full van and no room to load the pick-up. My move was cancelled. I waited all day in the delivery location for a no-show. My neighbour took the day off work to receive the driver at the pick-up location and when he finally arrived he was hostile and uncommunicative and stayed outside the house in his van for an hour before leaving without doing the pick up. The Anyvan customer service team were IMPOSSIBLE to get hold of (except the sales team) and when I did they were patronizing, passive aggressive, and deflected all blame onto me; stressing their zero refund policy. The person I spoke to was robotic, repetitive, and devoid of any humanity. To add insult to injury, this evening the driver called me privately to offer an 'under the table' out of hours deal. I now have to store all my belongings elsewhere and find an alternative. I've spent £££££s on train fares today plus £106 on AV and have now lost 6 days of my new tenancy agreement as I failed to move in. Untold stress. The worst part of it all was the expert gas- lighting from AV staff members who commanded me to back up my 'allegations' and quoted their twisted rule book at me. I honestly don't know how they can treat people like this, especially given moving is so challenging. The favourable reviews are utterly baffling and the insipid response to poor reviews are just pointless. Please don't use them.”

Helpful Report

Posted 1 year ago

“I’ve requested transfer big refrigerator, corner sofa, four chair dining table, microwave and washing machine from a ground floor 15 Llys Ardwyn to third floor 38 Llys Ardwyn, Aberystwyth on 10 May 8-10 am for a price of £195 including £12 for non flexible time. The company called me on 10 May 8 am asking to change the time!!! Claiming it was far for them!! And come 4-6 pm or 10 pm! As I had tight schedule and paid for fixed time I asked them to refund the extra charges and reschedule for next day. On 11 May the labors came angry as they travel from Manchester to Aberystwyth and started to fish… “that’s a corner sofa! It’s a big refrigerator! We were supposed to use the van, your appointment is far from the street! We need extra £195 to carry out the deal” My wife asked them to cancel but they squeezed her that the initial payment would not be refunded. Under pressure and tension, she paid them though I was insisting not to but as I was abroad and have no coverage to talk to them. And they transferred the items. This is the worst service ever I dealt with looked like gangsters or thieves, sorry to use such words but that’s what I felt especially while I was away and couldn’t chat directly. I’ll find out a legal way to sue your company for unprofessional behavior and non transparency”

Helpful Report

Posted 1 year ago

“I used AnyVan on 3rd April 2023 I did not know they broke my SISi italia recliner when moved it new house we thought lost adapter found the adapter on 5th May on trying the adapter chair did not work green light was working on adapter I phoned Anyvan said have to phone within week for broken items but the way I was spoken to was unacceptable they didn't care should have phoned earlier didn't care about broken delivery do not use AnyVan if they brake something over 7 days dont care like they were saying to me hard luck within 7 days I would not recommend them to anyone”

Helpful Report

Posted 1 year ago

“I don't want give even 1 star, it's one of the worst company in UK, I strongly recommend do not use this company. It's totally fraud. They took my money without doing any service. Due website error my booking cancelled. So they asking extra money to reinstate. Please be aware of this company ANYVAN DO NOT USE”

Helpful Report

Posted 1 year ago

“I booked a collection and delivery through the chat. I asked for two people and the person gave me a quote through a direct link. “This includes The two people right?” I asked and they double confirmed. Only to find out on the delivery day that “I” booked for only one person and my delivery was not happening. They said the will not give me a refund but I could get an extra person booked for 50£ (more than the delivery price). This is a scam. I was told the link with the quote had two people and now they’re putting the blame on me and I will not see any of the money back. Absolutely awful. Please be aware!!”

Helpful Report

Posted 2 years ago

“AWFUL SERVICE. please do not use. Tkmaxx advises to use them when buying large furniture. On day of delivery, the driver "broke down" on the way. Had to rearrange delivery, which they made me pay an extra fee for. will never use anyvan again, and will tell everyone I can about how awful of an experience I had.”

Helpful Report

Posted 2 years ago

“So many to list Avoid this removal company - it is not a removal service in any professional sense. It is an itemised service not suitable for a home removal - all done remotely, the van sent to small for the job , I had requested some packing this did not happen. At least 1/3 of items not taken and had to arrange alternatives arrangement at further costs. Drivers I understand not get recompensed fairly for their work so the company keeps most of the fees. It is a total scam. Customer service says they will ring back they don’t - all based in South Africa despite London numbers. If you are in the process of a complicated move there is no accountability on their part. Biggest expensive mistake I made in choosing them Refund seems highly unlikely- they say they investigate but it is certainly not a two way process.”

Helpful Report

Posted 2 years ago

“Shame there isn't a 0 star option. Absolutely useless no refund after no show rediculous”

Helpful Report

Posted 2 years ago

“The driver turns up. He's grumpy and rude. He barely speaks English. He only wants to take the exact things I entered into the online system. I thought you just needed to enter a rough estimate to get the right size van and time slot. This is exactly how the removals service I used last year worked - god knows why I didn't just use them again... The additional stuff cost another £290. So I ended up spending the princely sum of £427 in total to hire a man with a van for 2 hours and 15 minutes - and half an hour of that time was spent by the driver faffing about on the app on his phone! For that price, I'd expect to have a massage and a cocktail whilst people did all the moving for me but sadly no! I was a sweating mess as I did as much work loading/unloading as he did (to be clear, I didn't mind getting stuck in but just not when I've paid that much money...) But it's okay, the driver offered to just take the stuff without entering it into Anyvan's system for £150 cash-in-hand - what a bargain! And he also offered to take me to the new place for the same price as the Uber I ordered. Yeah, no thanks. I'll take a taxi where it's safe and where I won't be charged an extra £779946 to take the two rucksacks and coat I had with me. This company is a total scam. The driver was sketchy as hell and I genuinely didn't feel safe around him. Moving house is a really stressful process at the best of times and this was the absolute last thing I needed. Avoid at all costs.”

Helpful Report

Posted 2 years ago

“Worst company I have ever used Failed to deliver 2 days running Poor excuses Poor contact details Stay well clear of this company Customer services shocking”

Helpful Report

Posted 2 years ago

“I had the worst experience with ANYVAN PLEASE DO NOT USE THEM. VERY POOR CUSTOMER SERVICE. IMPOSSIBLE TO CONTACT THEM WHEN THINGS GO WRONG. IF YOU WANT A HEADACHE AND DISASTER ON A MOVE USE THEM.”

Helpful Report

Posted 2 years ago

“Please avoid using this company Missed work and Waited all day and goods were not delivered as promised Once you have paid, you cant get through to them No tracking service Contacted the driver tel number provided. The driver was is in Europe !”

Helpful Report

Posted 2 years ago

“Awful experience! Our boxes were too large supposedly (even though that's the biggest size u can select) so the driver refused to fit what he could in the space allocated and was only going to take 5 items in the end so we made the mistake of cancelling which has led to no compensation whatsoever and being ghosted by customer service. If I'd allowed them to take the 5 items they'd no doubt have said they provided a service and would still have given no compensation. Avoid this company!”

Helpful Report

Posted 2 years ago

“This was my third time using AnyVan and I can confidently say it will also be my last. I requested to have two people (a driver and a helper) as I needed to move heavy furniture I could not move myself. One of the guys they sent behaved like it was his first ever day at the job - did not have a clue on how to safely lift furniture. They both tried to fit my kitchen table through the main door, realised it was too big, hit the nearby radiator and knocked it off the wall causing it to leak as the tubing was broken. Since I was a tenant at the property I was moving from, I had to call my agency, explain and ask for a plumber. Nevertheless to say, I had to pay for the plumber services myself. I submitted the invoice to AnyVan as soon as I received it but their answer was simply "sorry, it's past the 7 days!". I can't recall ever sending a complaint letter or writing a bad review online but I think their policy is absolutely unacceptable. I cannot express my disappointment for the overall service provided and for the lack of any sense of responsibility. I understand we all have to start somewhere in our line of job but it's a company's responsibility to ensure you are provided with the appropriate level of training, especially as this could result in ruining somebody else's property. I would have given it -5 stars but this was not possible.”

Helpful Report

Posted 2 years ago

“I am writing to express my disappointment and frustration with the recent van rental service I received from your company. I requested a van to move my home and asked for a video call to show all the items to avoid any misunderstandings and breakdown of communication, and to get a proper quote. I received a quote from your representative, and I agreed to it. However, on the day of the move, your team refused to move my American-style fridge, despite it being clearly visible in the video call. This resulted in additional costs of £70, which I was forced to pay. Moreover, the van that they sent was much smaller than what was agreed upon. This caused a great deal of inconvenience to me as I had to go through the entire process again and wasted a lot of time.”

Helpful Report

Posted 2 years ago

“This company takes 60% commission of what the client pay, driver gets 40% and need to pay tax from it and other costs. My van value is £36k and money you can earn with them won't even pay for the van itself, not mentioning servicing the van, fuel cost and making profit for living and for your future? They do not have their own fleet so the driver's vans who do jobs for them are being exploited! Drivers are working hard whole day and they pay you around £150 to £220 to go across UK doing like 300 miles a day leaving you empty on the delivery side and as I've said the driver pays for the fuel from his own money, insurance is on you, van maintenance etc, on YOU! If you work there you must be desperate.”

Helpful Report

Posted 2 years ago

“AVOID. AVOID. AVOID. AVOID. AVOID. I had booked to move 3 things.... king sized bed frame/mattress... This went perfectly.... A chest of drawers.... This went perfectly.... A double sized wardrobe.... This is where the hot mess of a journey begins. First collection, paid for removal/delivery and dismantle and assemble of all items.... The drivers didn't have time to dismantle/assemble my wardrobe on the drop time they were given. They contacted their head office and said it would 'take all day'. They had 5 other jobs to go to for the rest of the day. The head office had then asked me if I could rebook a team to dismantle and deliver for a few days later. I said sure, they refunded the dismantle/deliver but charged me a new bill for the newest delivery. So, I was out of pocket and had no wardrobe delivered and built on time. The 2nd delivery team arrived 3 days later and turned up 2 hours earlier than scheduled because ' my wardrobe would take a lot longer to dismantle and assemble than their other jobs'. So, a 2 hour early start and first issue with the drivers is that the wardrobe is 'too tall'. The driver asked if I had a stool/ladder, which I replied I hadn't because I was in the process of moving. His abrupt ' well I won't be able to complete your job' left me speechless so I drove to my new hone to get a step ladder to drive back to the old home. What team comes unequipped for a job!? Awful. So, out of pocket again by travel time/petrol just so the driver can COMPLETE the job he has accepted. On to the assembly, I was asked to help take lighter parts of the wardrobe up the stairs of my new building to which I didn't mind. I was then asked to help fiigure out HOW to assemble the wardrobe......... My face said it all. If I had known how to assemble this wardrobe I would have moved these pieces by MYSELF and completed the assembly MYSELF. The driver and the drivers mate were absolutely clueless on how to piece the wardrobe back together. They had managed to attach a side of the wardrobe to it's base before trying to attach the opposite side and rough handling it SO much that the area in which the side joined to the base had become damaged. The driver then replied ' I won't be able to complete your job ' and rang his head office to explain why..... I took pictures of the damage and was asked to make a claim through their customer care. The driver said ' oh this will be easy to replace, £50 at most, once you replace the base, you have my number... ring me and I will assemble for you. The damage claim policy is awful for people who experience any type of damage to their goods. The customer care team just seemed to repeat off script how to process a claim and had lack of empathy or compassion for the situation. It's like they continuously get these calls and had become robotic to respond in such a lifeless manner. The customer care team then sent a long list for a claim, to which I filled out accordingly. I then received an email stating that the company is not forcing the liability claim upon the driver so I will not be entitled to a refund.... The best option they can give me is a £50 refund. There was no solution to help finding a fix to the problem, even though stated in the customer care email that if 'it is possible to be fixed....' I was left again out of pocket and to this day as I write this, with a wardobe in pieces. I was hoping for a quick resolution to my issue and when over a week after my wardrobe was scheduled on the first van to be dismantled, delivered and assembled I am still awaiting my very insulting £50 refund. I had contested the result in which they chose to refund me just £50, but they were saying 'anyvan does not take any responsibility for any damage UNLESS you PAY MORE to have a "bigger' insurance of your items. Yet, they can just say ' we won't hold the drivers accountable ' and that will be another claim form to which you are out pocket and with damaged items. I have managed to find a fix for my wardobe, for £75..... My builder came to inspect the damage, he then told me the peice they had attached to the base WAS UPSIDE DOWN!!!!!!!! HOW! HOW IS THIS COMPANY ABLE TO HIRE SUCH FOOLS!!!!!!!!!! AVOID ANYVAN. No professionalism, no expertise,.no compassion, no customer service or resolution. It should take 3-5 working days for a refund and it's been nearly a week. Contacted again and was told 'another 3-5 working days, sorry for the delay'. Utter disgrace of a company. Will never use again. If you own a van and 1 screwdriver then you are qualified to work for anyvan, don't worry about knowledge and expertise, anyvan will not hold you accountable for any mistakes that happen. AVOID. AVOID. AVOID. AVOID. AVOID.”

Helpful Report

Posted 2 years ago

ANYVAN is rated 3.3 based on 2,519 reviews