Name: ANYVAN
Address: 5 -17 Hammersmith Grove The Triangle Hammersmith London, London
Rating: 3.31

“Best service that I have had in a long time,very friendly and had the job done quickly and was the most helpfull chap pleasant person,should i need them again will be the first I will go to,hope this review will earn him a very good bonus.”

Helpful Report

Posted 7 months ago

“Service was good, good support from customer service”

Helpful Report

Posted 7 months ago

“Very professional service and excellent value. Kept me updated on drivers location. Would use and recommend in a heartbeat. 👍”

Helpful Report

Posted 7 months ago

“Very professional service and excellent value. Kept me updated on drivers location. Would use and recommend in a heartbeat. 👍”

Helpful Report

Posted 7 months ago

“Clear communication, good service”

Helpful Report

Posted 7 months ago

“Overall very good. Two men very helpful, and got the job done. Driver rang me with time of delivery. Thanks”

Helpful Report

Posted 7 months ago

“Very smooth operation. Email, filled a form in, paid and the transaction was done. The goods arrived bang on time and the 2 lads couldn't have been more helpful. Will definitely use again”

Helpful Report

Posted 7 months ago

“Timely and professional.They have helped me so much !”

Helpful Report

Posted 7 months ago

“It was the first time using any delivery service of this nature. I thought the service was exceptional. including photos of my bike at home and at the delivery address. thanks to Ashley and his partner. regards Albert.”

Helpful Report

Posted 7 months ago

“The team was courteous professional and took good care of the furniture.”

Helpful Report

Posted 8 months ago

“Good but expensive”

Helpful Report

Posted 8 months ago

“Used their services twice and was very happy both times!”

Helpful Report

Posted 8 months ago

“Quick with great communication!”

Helpful Report

Posted 8 months ago

“I booked AnyVan October 2017 for £200.00 as I needed to move from Ilford to Epsom. The staff who booked the journey were friendly and British as in English indegineous, UK born. I was asked what needed moving in terms of number of items boxes etc. I couldn't give an exact figure as I had not yet began unpacking so gave them a rough guide. On the day in question two eastern European drivers turned up and refused to take the stuff saying it was too much showing me a piece of paper which stayed one bed, a bag of clothes and a couple of boxes in total about 6 items. I pointed out that I never said I would be moving a bed and there was no way that my wife and I would simply have a bag of clothes. They said I would have to pay extra despite me saying that the information on that piece of paper was wrong even offering to help them load the stuff on the lorry myself. My wife and I were living in a single room and had already packed everything so it would not have taken long to load the lorry even if I didn't help them. They refused to budge saying they were leaving. I refused to let them leave as we had paid them so called the police who asked them why they couldn't just move our stuff and raise any issues with their company. They then received a call from a supervisor telling them to leave straight away. I told them if they left they would not get paid and that I would make a claim with my bank for the return of the money on the basis that I paid for a service but never received it. The money was put back in my account within a few days meaning the drivers did not get paid. I also reported them to immigration enforcement as I suspected they were illegal immigrants with no right to work or live in the UK. They wanted to rip me off by charging me extra money. In the end I had to pay a man with a van privately to get my stuff moved for £180.00. The staff on the phone were friendly enough but their drivers seem to be self employed contractors and foreigners rather than a British born, white, Asian or black person. AnyVan should employ drivers directly rather than rely on international cheap labourers. If there was an option to leave zero stars I would have done that. As I had got my money back through my bank I did not think of making a formal complaint but did leave a negative review on google reviews. I am not against foreigners as I am married to an Indian woman myself as well as being a British Pakistani myself so am truly international.”

Helpful Report

Posted 8 months ago

“We were extremely dissatisfied with the service provided by Anyvan during my recent relocation. The experience we encountered was marked by numerous instances of poor communication, unprofessional conduct, and disrespect, which greatly inconvenienced me and my friend. Firstly, the driver arrived at the flat early, even though we confirmed the collection time different by their colleagues. Due to this early arrival, we were compelled to change our entire plan, including altering our train ticket to London. Moreover, the train was delayed, and I promptly informed Anyvan about the situation. I also texted the driver to inform him of our slight delay. The company assured me that they would relay this information to the driver, advising him not to rush or arrive early. Initially, everything seemed to be understood by all parties. However, upon reaching the destination, the driver called me and stated that he could not wait for more than 10 minutes, despite my timely arrival (likely, he waited for no more than 5 minutes). I attempted to explain that I was present and only 2 minutes away. While trying to obtain the keys for the flat, I received a call from someone at Anyvan who complained about our delay. Her behavior was appalling. She accused me of claiming to be present when I was not, instead of attempting to understand the situation. We were indeed present but were juggling multiple tasks, including locating the building, obtaining keys from the agent, and carrying our luggage simultaneously. Shortly after, my friend encountered the driver outside the building and was met with disrespectful behavior. He remarked, "Finally, you're here. I've been waiting for you. I don't have keys to the car park," in a rude manner. It was then apparent that the van needed access to the car park. Subsequently, the driver called the company and complained that the building only had two floors (from ground to second floor), but he could only enter from floor -1, where the car park was located. We were unaware of this detail, as it was our first day in the area. Despite the presence of an elevator, the company unjustly charged us an additional £48 for the additional floor, which was not our fault and did not impact the driver's task because we paid 3 floor fee (from ground floor to second floor) but we have only 2 floor (ground floor and second floor) which makes the same effort and time for the driver with additional -1 floor. Although we assisted the driver in carrying numerous boxes, despite our health issues, we were subjected to disrespectful behavior when we were unable to carry three heavy bags. Despite our efforts to resolve this matter amicably, we have encountered further obstacles in obtaining a satisfactory resolution. It is deeply disheartening to witness such blatant disregard for customer satisfaction and basic decency from a company of your stature. I cannot understand why we were charged an additional £48 and why we were treated so disrespectfully. Unfortunately we have not yet received what we deserve. We were trying to get our money but now they are claiming that they charged us for the delay. I am deeply disappointed by the unsympathetic behavior displayed by everyone in this company. They made an already challenging journey even more stressful. I refuse to accept such blatant disrespect towards customer satisfaction and basic courtesy and we will try to find another solution as they have not been helpful and understanding.”

Helpful Report

Posted 8 months ago

“We were extremely dissatisfied with the service provided by Anyvan during my recent relocation. The experience we encountered was marked by numerous instances of poor communication, unprofessional conduct, and disrespect, which greatly inconvenienced me and my friend. Firstly, the driver arrived at the flat early, even though we confirmed the collection time different by their colleagues. Due to this early arrival, we were compelled to change our entire plan, including altering our train ticket to London. Moreover, the train was delayed, and I promptly informed Anyvan about the situation. I also texted the driver to inform him of our slight delay. The company assured me that they would relay this information to the driver, advising him not to rush or arrive early. Initially, everything seemed to be understood by all parties. However, upon reaching the destination, the driver called me and stated that he could not wait for more than 10 minutes, despite my timely arrival (likely, he waited for no more than 5 minutes). I attempted to explain that I was present and only 2 minutes away. While trying to obtain the keys for the flat, I received a call from someone at Anyvan who complained about our delay. Her behavior was appalling. She accused me of claiming to be present when I was not, instead of attempting to understand the situation. We were indeed present but were juggling multiple tasks, including locating the building, obtaining keys from the agent, and carrying our luggage simultaneously. Shortly after, my friend encountered the driver outside the building and was met with disrespectful behavior. He remarked, "Finally, you're here. I've been waiting for you. I don't have keys to the car park," in a rude manner. It was then apparent that the van needed access to the car park. Subsequently, the driver called the company and complained that the building only had two floors (from ground to second floor), but he could only enter from floor -1, where the car park was located. We were unaware of this detail, as it was our first day in the area. Despite the presence of an elevator, the company unjustly charged us an additional £48 for the additional floor, which was not our fault and did not impact the driver's task because we paid 3 floor fee (from ground floor to second floor) but we have only 2 floor (ground floor and second floor) which makes the same effort and time for the driver with additional -1 floor. Although we assisted the driver in carrying numerous boxes, despite our health issues, we were subjected to disrespectful behavior when we were unable to carry three heavy bags. Despite our efforts to resolve this matter amicably, we have encountered further obstacles in obtaining a satisfactory resolution. It is deeply disheartening to witness such blatant disregard for customer satisfaction and basic decency from a company of your stature. I cannot understand why we were charged an additional £48 and why we were treated so disrespectfully. Unfortunately we have not yet received what we deserve. We were trying to get our money but now they are claiming that they charged us for the delay. I am deeply disappointed by the unsympathetic behavior displayed by everyone in this company. They made an already challenging journey even more stressful. I refuse to accept such blatant disrespect towards customer satisfaction and basic courtesy and we will try to find another solution as they have not been helpful and understanding.”

Helpful Report

Posted 8 months ago

“Brilliant service. Priced fairly. Driver rang 20 minutes before drop off to give a pre warning and was helpful moving items into my property.”

Helpful Report

Posted 8 months ago

“Good professional friendly service. The van could have been bigger though”

Helpful Report

Posted 8 months ago

“Moving home, we looked around and considered hiring a man and a van for a time-based payment. However, a salesman on the phone at AnyVan said that with what we had to move, it would take all day. This scared us into thinking it would cost us a fortune and that it was a better choice to go with AnyVan because they would complete the job and were insured. However, it only took the cowboys they sent one hour in total, and it clearly shows with all the damage they caused to the new house and the items being moved. We no longer have an American fridge freezer, which stores medication, and they destroyed our washing machine. They also just dumped everything in the living room when we paid for room-to-room service. Just to illustrate how clearly the drivers they sent had no common sense, they placed our microwave face down with the door down, cracking the glass front. The drivers were rude, aggressive, and their language was disgusting. I contacted AnyVan and supplied them with a mass of photos. AnyVan refunded 25% of the overall charge, but the claim department was useless, to say the least. They shared my details without my permission and lied to me regarding an emergency payment. There is no such thing; it was just the damage payment settlement because their basic cover only includes fire and theft. I mean, who is going to pull over a moving van and rob furniture? This whole company is a joke; stay away from them for moving home. I think many of the good reviews they have are from staff members because it seems like someone has tainted their social media accounts. The reviews on there are similar to mine regarding damage, lack of contact, and only paying out £100 for an American fridge freezer. How can anyone at AnyVan sleep at night knowing they are working for what feels like a bunch of cowboys? No vetting was done on the drivers, and there were no CRB checks when moving children's rooms; that's dangerous”

Helpful Report

Posted 8 months ago

“The service was horrible and drivers were not good and they left us in limbo”

Helpful Report

Posted 8 months ago

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

ANYVAN Reviews