Name: Anyfoam Ltd
Address: 2 Falcon WayShire ParkWelwyn Garden CityHertfordshire, AL7 1TW, Welwyn Garden City
Rating: 4.86

“I thought I'd lost $301,500 forever! My account was suddenly locked, and desperate calls to customer service went unanswered. The feeling of helplessness was overwhelming. But I refused to give up! Determined to recover my hard-earned money, I searched for solutions. Thankfully, the AIXALTD.COM intervened, recovering my funds. Their professionalism and efficiency were a beacon of hope”

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Posted 1 month ago

“Bought high density foam to replace my 3 years old Ikea Sofa cushions. The order came without any problem and my cushions looked like new. Just after 3 months of use, the foam lost its shape! They are now worse than the 3 years old Ikea cushions.”

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Posted 6 months ago

“If I could give 0 stars I would this company is the worst company I've ever dealt with, I paid for next day delivery and it took them over a week to send out then because I had sorted it from somewhere else at that point I tried to cancel the order before they sent it out, once I got a notification from yodel I called yodel to cancel delivery so the foam was sent straight back and they received it back on the 9/05/2024 it is now the 16/05/2024 and the company is refusing refund because I took it to PayPal, I took it to PayPal after waiting days to actually get my refund and now they are trying to say PayPal refund policy doesn't let the company refund which they do, absolutely disgusting customer service, they even hung the phone up on me when I was stating what PayPals refund policy actually is, avoid at all costs”

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Posted 9 months ago

“This is a terrible company. Do not buy items from them.”

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Posted 1 year ago

“I'll leave a review when the foam block arrives, safe and sound I'll also click a star”

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Posted 1 year ago

“Courier didn’t deliver despite saying he did. Was only able to show a forged signature spelt incorrectly! My contract was with Any foam but they wouldn’t refund as they state it was delivered. It was not. Used them previous to this but after this last experience, I wouldn’t recommend. Great if no problems with delivery, but if there is, they don’t want to know.”

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Posted 3 years ago

“I messaged them multiple times but no one answered... I wasn't happy with my item and I wanted refund... exchange...or some sort of customer care service or whatever...but no one ever called me back, emailed, wrote or whatever form of contact with me... DO NOT RECOMMEND!”

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Posted 3 years ago

“I ordered the foam at 1pm on last Tuesday you clearly state its next day delivery, so I was fully expecting the foam to arrive on Tbursday at the latest. I phoned you twice on Wednesday to confirm order and delivery, as we where going away on Friday. I was promised delivery would be Thursday. I called you back Thursday morning to confirm the delivery was out for that day, only to be told there was a delay in production!!!!! And I would not be receiving it. Why do you tell people they are going to get it the following day when it's not true!! Due to your complete incompetence I had to let my son down and cancel his weekend away, as the foam was for his bed in the campervan. Totally unacceptable, as stupid as it may sound I totally ignored all the negative comments on the Internet about anyfoam and still ordered. Never again, my next order will be with E foam!! Youbhave lost a valid customer now.”

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Posted 3 years ago

“The foam they sent was 2.5cm thicker than the foam I ordered, making it unusable. They then ignored all three emails I sent over the following week, so I've wasted my money. Without a doubt, the worst company I've ever dealt with. Avoid at all costs.”

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Posted 3 years ago

“A week after placing my order I phoned to ask if it had been despatched. It took a while to locate my order then they had to phone me back to say they couldn't make the triangular shape I wanted as it was too thin!! This is after initially phoning and giving the sizes I needed and told to place my order on line!! Very frustrating and very annoying as I've lost a week waiting for a product they can't supply.”

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Posted 4 years ago

“Absolute scam products do not arrive - they hang up on you when you call with a problem I was at work when my order “apparently “ was delivered and they claim I answered door and took delivery disgusting customer service just phoned again and they just hang up”

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Posted 4 years ago

“A Nightmare! I've ordered a long length of their foam for a seating booth. They sent me a tenth of what I've paid for. Someone on their shop put the dot on the wrong place. I called them, the lady asked for pictures, which I quickly provided. She said she would send me the right amount, which they never did. Someone called me to say the item I chose and paid for from their own website should be more expensive and I should paid (around 45%) more. I was gobsmacked. I declined to pay more and asked my money back. That's when it got worse. I was treated like a waste of space. They hung up on me twice. My entire office was shocked. I never raised my voice or used any abusive language, I just said the sentence: "I have consumer rights, I just want my money refunded." To summarise: they have my money, I don't have what I paid for and somehow I am wrong in this story? This is a total disaster. There are so many different ways they could have handled this so much better. I deal with the public on a daily basis, not only on the phone, mostly face to face. You cannot treat anyone like this, let alone paying customers. If you commit a mistake, apologise, try to amend it amicably. To ask a customer to pay more after he already paid what you asked for in your own website because there's an issue on your end is unacceptable. You should refund the customer immediately when asked in this circumstances and politely without a doubt. I would. The sad thing is, I spoke with three of their personnel already. No one seem to care. Sad, really.”

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Posted 4 years ago

“before you think of using this company think again!!! appalling company, terrible customer service! I bought a specific product which when delivered turned out to be something different, I contacted them and they refused to replace the product as they stated the difference in requested size fell within their tolerances - 20% smaller is entirely unacceptable”

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Posted 4 years ago

“Well explained, easy to use instructions for measurements. Excellent choice of foam for all uses.”

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Posted 5 years ago

“Easy to order and answered questions about which type of foam to use quickly.”

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Posted 5 years ago

“I found this foam to be of inferior quality, compared to a previous purchase. Aftercare with this company leaves a lot to be desired, A Ryan”

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Posted 5 years ago

“I am sorry to have to post this. I submitted a previous review for this company and hereby retract it. Do not buy from this company if you expect a custom order where there are certain requirements you need. I placed an order for a charitable project which needed care. This order went in on Thursday 22nd August, apparently they tried to call on both days which is incorrect as the phone number given never received calls from this business. I finally received on friday afternoon, 20 mins before closing, an email saying that pieces I needed within the order couldn't be produced and had to be split. NOT WHAT I ORDERED. Having tried to resolve this, I've spent today to be told I'd receive a call, not done, to call later today to find they're not willing to produce the order because of "waste". Don't be so stupid as to lose custom, repeat custom. So, now apparently the order's being refunded, though no notice of a refund issued. Don't waste your time buying from them, you'll have your time wasted. AnyFoam, you've just lost a customer. Well done.”

Helpful Report

Posted 5 years ago

“I am sorry to have to post this. I submitted a previous review for this company and hereby retract it. Do not buy from this company if you expect a custom order where there are certain requirements you need. I placed an order for a charitable project which needed care. This order went in on Thursday 22nd August, apparently they tried to call on both days which is incorrect as the phone number given never received calls from this business. I finally received on friday afternoon, 20 mins before closing, an email saying that pieces I needed within the order couldn't be produced and had to be split. NOT WHAT I ORDERED. Having tried to resolve this, I've spent today to be told I'd receive a call, not done, to call later today to find they're not willing to produce the order because of "waste". Don't be so stupid as to lose custom, repeat custom. So, now apparently the order's being refunded, though no notice of a refund issued. Don't waste your time buying from them, you'll have your time wasted. AnyFoam, you've just lost a customer. Well done.”

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Posted 5 years ago

“Very disappointing. I ordered a soft square foam, which did not feel soft and didnt give in the way I had hoped. If the one i received was soft then i did wonder the difference of a firm! I called to explain but I was told there was nothing they could do.”

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Posted 5 years ago

“I purchased a large (2.4m) piece of foam and at no point was I told that it would not be one whole piece. The foam itself was fine, but the issue was it was two pieces joined together and that the joint was not very good in certain places. Upon calling the customer service they were surprised that we hadn't been informed it would've been two pieces glued together. Upon sending pictures they advised "the glue had not set before the order was packed" They said they would send out another can of glue. I said I was concerned that the issue would repeat itself and I would rather have another piece of foam (as I was cutting into 3 pieces anyway!) They wouldn't do so as it would cost those more to send out another piece of foam, so despite my emails and expressing my concerns, they just sent the can of spray and that’s it. I imagine that they deem the issue resolved now. Very poor and disappointed with the aftercare/customer service”

Helpful Report

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Anyfoam Ltd Reviews