Anorak Reviews

Name: Anorak
Address: Anorak PO Box 80671, London, United Kingdom
Rating: 4.71

4.7 Rating 3,938 Reviews

94 %

of reviewers recommend Anorak

4.7

Based on 3,938 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Anorak PO Box 80671,
London
United Kingdom
SE23 9GD

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Anorak 5 star review on 16th October 2023

113

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered items on the 25th November, it was dispatched on the 27th with delivery time given as 2-4 working days, meaning i should have received it latest the 3rd Dec. Nothing has turned up, and the delivery tracking has stopped on the 30th Nov. I tried contacting the courier company (who can give me no information) so then emailed Anorak asking could they help with tracking, but have not even received a reply from them. With such poor customer service i doubt i will ever order again - so far it looks as if the courier company has lost my order, but yet Anorak are not even contactable to help sort this out”

Helpful Report

Posted 5 years ago

Hi Kerry, I am sorry about this, I have been out of the office and the inbox has not been manned in my absence. I have responded to you by email this morning and we are looking into it for you. As I explained in my email, we will get this rectified for you ASAP, even if it means re-dispatching the goods to meet your Monday deadline. Kind Regards Isobel

Posted 5 years ago

“I love the large wash bags. I have now bought four. I do however think that the postage charge is excessive.”

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Posted 5 years ago

“Items look nice, however, packaging not great and the jiffy bag was open and soaking wet when delivered by the courier. Delivery was slow considering the £4.95 delivery charge!”

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Posted 5 years ago

Hello, I'm sorry to read this and it will be something I will take up with our couriers. As your comment is anonymous, please can you get in contact with me at info@anorakonline.co.uk so that I can compensate you in some way? Kind Regards, Isobel

Posted 5 years ago

“Excellent service. Top quality product. Would shop here again.”

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Posted 5 years ago

“Excellent customer service. Lovely quality product. Would like more information on origin and manufacturing of goods so that I can assess environmental credentials.”

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Posted 5 years ago

“The placemats are really lovely, good quality and will be a great addition to our Christmas table that we can use year after year as the pattern is very classic”

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Posted 5 years ago

“Good arrived well packaged and on time. True to online pictures. Pleases so far but yet to wash it.”

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Posted 5 years ago

“Purchased the Fish wash pouch and Fish cosmetic bag. Delivery wasn't particularly quick, but it was reasonable. The Fish pattern is cute, and I like the wipeable material on the bags. The wash pouch is nice and deep, so I can stand my bottles up, but the bottom is just a bit too narrow and the bag tends to fall over. The opening is also a bit narrow, so it's not the easiest to get into. It wouldn't be large enough for a long trip, but fine for the gym or weekends away. The cosmetic case is similarly narrow at the top, but maybe a bit too wide at the bottom, and just a bit too short for my liking. I did debate returning both, but decided on balance to keep them. I use them for the gym, and they are suitable for that.”

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Posted 5 years ago

“As of Tuesday 4th December NO DELIVERY. STILL WAITING”

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Posted 5 years ago

“Great service. Great quality products. Love the Santa sack! Well done Anorak!”

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Posted 5 years ago

“We bought a Santa sack for our son’s first Christmas and weren't disappointed. We decided to choose the green Santa for a change and the quality is fantastic, which will hopefully last for years to come. We were most pleased by the fact that it was made here in Great Britain. Thank you.”

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Posted 5 years ago

“Have made several purchases through the Anorak website before and the items always arrive in good time and are of great quality. Would definitely order from them again.”

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Posted 5 years ago

“Excellent shopping experience. Item delivered promptly. I ordered the duck wash bag as a gift as I already own the badger one and have been very impressed with the quality.”

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Posted 5 years ago

“I experienced exceptional customer experience and have already recommended to you to many friends. Firstly my order came through really quickly. Secondly I had reason to call the office to check when something was coming in to stock. Brilliant customer service on the phone and a joy to deal with. Lastly I'm away this weekend and using my new toiletries bag and just love it! I rarely bother to write a review but felt it very well deserved!! Keep up the Great work! Karen Smith”

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Posted 5 years ago

“Great service. The table mats and coasters will be a lovely addition to the Christmas table.”

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Posted 5 years ago

“Great fast delivery . Just a shame you ran out Of stock for items l wanted with that order .”

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Posted 5 years ago

“Have not used yet..... but both the picnic blanket and sleeping bag for my son are great quality and he absolutely love the badgers!!”

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Posted 5 years ago

“Lovely presents just in time for Christmas, arrived in good time, thank you.”

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Posted 5 years ago

“Fast delivery. Cute large, door mat, very bristly to get mud etc of. Not sure how durable it will be as the PVC backing seems quite thin. Will wait and see. Happy for now, 10 days in.”

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Posted 5 years ago

“I was so delighted to recieve my new bedding, I'd had my eye on it for ages but had been dithering about whether it would look as nice in real life as in the photos. Well, it absolutely does, in fact it's nicer! Ordering was really easy, and delivery super quick. Thank you Anorak.”

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Posted 5 years ago

Anorak is rated 4.7 based on 3,938 reviews