Anorak Reviews

Name: Anorak
Address: Anorak PO Box 80671, London, United Kingdom
Rating: 4.71

4.7 Rating 3,938 Reviews

94 %

of reviewers recommend Anorak

4.7

Based on 3,938 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Anorak PO Box 80671,
London
United Kingdom
SE23 9GD

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Anorak 5 star review on 16th October 2023

113

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Got 2 towels and a picnic blanket in the sale; excellent designs (stags on towels, badger on blanket) and good value in the sale. Speedily delivery of good quality items.”

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Posted 5 years ago

“Love this tablecloth”

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Posted 5 years ago

“2backpacks very good size and quality”

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Posted 5 years ago

“Great prints. However, the storage bags would benefit from some internal support to stop them from collapsing when empty!”

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Posted 5 years ago

“I have always been a fan of Anorak as the quality and delivery standards are high. I just wish they did more reusable water bottles and coffee flasks, and lunch containers for kids and adults. Maybe as a Collaboration with an eco or wildlife charity.”

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Posted 5 years ago

“Fabulous quality items. And fantastic customer service, what more could you ask for!”

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Posted 5 years ago

“I would be more inclined to leave a positive review if my customer experience with Anorak was actually complete. I'm still awaiting the arrival of my order. It isn't necessarily late, but being asked to review the overall service and experience before I'm in receipt of goods ordered is jumping the gun somewhat. May I suggest, Anorak, that you leave a little more time between order confirmation and sending out review requests?”

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Posted 5 years ago

Hi Kathryn, Thank you for your feedback. I am sorry to hear that you have not received your order yet, this should not be the case so I am looking into the reason why it hasn't arrived straight away for you and will get this rectified, I will email you separately about this. The request for a review is automated and our customer's should definitely have received their order before being asked to review the product. I will ask IT to look at this. Kind Regards Isobel

Posted 5 years ago

“Lovely lovely bed linen, great quality. Fast delivery, beautifully wrapped. Will shop with you again. Thank you.”

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Posted 5 years ago

“Very pleased with purchase”

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Posted 5 years ago

“Beautiful towels, super quality, they dry skin thoroughly and quickly!”

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Posted 5 years ago

“Bought a sleepping bag and a picnic rucksack, which arrived quickly. The sleeping bag is lovely - really good quality. The rucksack was faulty and Anorak replaced it quickly and easily. Excellent customer service.”

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Posted 5 years ago

“Love the towels, have been buying them for year and will continue to buy them in the future, only thing i have noticed is they seem to be getting thinner.”

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Posted 5 years ago

Hi Aimee, thank you for your message and positive review. Please rest assured that the specification of our towels has not changed and the weight remains the same as it always has been. They do get thicker after washing, so a new towel will always feel thinner than one you have just purchased. Hope this helps.

Posted 5 years ago

“Lovely product (orca picnic rucksack) and good service. Would recommend.”

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Posted 5 years ago

“I ORDERED A PICNIC RUCKSACK IT ARRIVED PROMPTLY AND I LOVE IT . NOW I WANT THE PICNIC RUG TO GO WITH IT!”

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Posted 5 years ago

“Absolutely love the picnic bag but customer service was diabolical. Our order went missing and we ended up calling Anorak 2 days running to be told they'd email the warehouse but no one even bothered to call us back. In the end we gave up and called couriers who wouldn't speak to us because Anorak are there customer. The parcel finally turned up but after the 4 business days advertised are Anorak has the cheek to charge for. Anorak haven't even offered to refund the delivery charge as a sign of goodwill and apology for their bad service. So although I love the products until customer service is improved so they respect their customers then I won't be placing any more orders.”

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Posted 5 years ago

Hi Joanne, We are pleased that you love the product. Apologies that you feel your customer service experience wasn't a good one. This is something we work really hard on and take very seriously at Anorak. I am going to email you shortly to ensure that this is resolved for you in a way you are satisfied with. Kind Regards Isobel

Posted 5 years ago

“The fish towel set made my day today. So thrilled with the colours, exactly as I imagined them. Very on trend that dusty pink!! Yeeeesss”

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Posted 5 years ago

“There is p&p however much you spend. None free. My order gave me 3 dates for delivery, I received an email saying I could track my parcel which did not work. I rang you and was told the tracking information was wrong and she would send another order out. Eventually got 1 parcel but not second so don't know whether there is still a parcel lost? Quality of goods is great and hopefully any further orders are better:)”

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Posted 5 years ago

Thank you for your feedback. It was great to speak on the phone to iron our your concerns and resolve this. Kind Regards Isobel

Posted 5 years ago

“Great!”

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Posted 5 years ago

“Easy website to use. Quick service.”

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Posted 5 years ago

“fast and reliable :)”

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Posted 5 years ago

Anorak is rated 4.7 based on 3,938 reviews