Angelic Diamonds Reviews

Name: Angelic Diamonds
Address: 13 Easter Park, Cramlington
Rating: 4.97

5.0 Rating 3,118 Reviews

100 %

of reviewers recommend Angelic Diamonds

Company Reviews

Metrics

Info

5.0

Based on 3,118 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

0191 5800118

Email:

support@angelicdiamonds.com

Location:

13 Easter Park
Cramlington
NE23 1WQ

Angelic Diamonds 5 star review on 12th November 2024

449

Anonymous

Anonymous // 01/01/2019

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“Lovely item. Great customer service”

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“Absolutely delighted with my rings from Angelic Diamonds. They were so kind and helpful with any questions I had before placing my order. Thew ring is absolutely stunning roll on our wedding day so I can wear it x”

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“Ordered a rose gold and diamond wedding band. Absolutely gorgeous. Not my first purchase, from Angelic Diamonds, and it certainly won't be my last. Easy to use website, kept up to date throughout process right up to delivery. Nicely packaged too”

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“Excellent fuss free service”

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“Was dubious about buying a ring online. No need to be with Angelic Diamonds. Brilliant responsive customer service. Excellent choice of rings. Ring is absolutely beautiful”

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“I purchased a half eternity band as my wedding ring to match my engagement ring. Easy purchase process and I was able to send my ring back for free resizing as it was too big. Great experience.”

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“The diamond ring I ordered is superb. It has been manufactured to an extremely high standard, and was delivered on time as promised. The presentation and packaging were also of the highest standard. My email query was replied to within 24 hours. Angelic Diamonds set very high standards for themselves and don't fail to deliver. I'm a very happy customer!”

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“We travelled from Scotland down to the showroom in England to find a wedding ring after my partner bought my engagement ring online from angelic diamonds. We had arranged an appointment to look at wedding rings and to have the diamond in my engagement ring changed. We arrived early and were asked to come in. The man who met us was extremely awkward and very quiet he pulled out a box and showed us the rings we had requested on email before. He hardly spoke and I just tried them on and it was very awkward for me and my partner. This was an exciting purchase and we were spending alot of money so would have expected a better service. We looked at wedding rings elsewhere and it was a totally different service showing interest, asking about the wedding asking what I liked/disliked. No offer of even a drink of water after making the journey. The person did answer the questions we had and was knowledgeable but I get the impression they don’t see customers fact to face often. We did buy the ring as I wanted to ensure it matched and I love both my rings but the service wasn’t great we left feeling a bit deflated and that’s not how you should feel after an exiting purchase. We were also charged for resize of my engagement ring despite spending over £1000 and given I didn’t use my first free one I thought this could have been done for free. Great product but need to work on customer service.”

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Hi Mhairi, thank you for your feedback. Our goal is to provide customers with a relaxed, no-pressure environment during appointments so they can take their time and make decisions comfortably. We're always available to answer questions and offer guidance, but we’ve found many customers prefer having space to explore and try on rings at their own pace. We’re sorry if this approach didn’t come across as intended in your case. It’s great to hear you're happy with the rings! As mentioned on our website, the first resize is free within 90 days, but since your ring was two years old, the resizing fee applied.

“Amazing jewellery. Amazing prices . Very pleased with purchase and service . Would highly recommend to family and friends.”

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“I am extremely happy with my Platinum Eternity Ring. The prices at Angelic Diamonds are far better than the high street and the ring quality is every bit as good. I contacted ahead of making my my purchase as I needed my ring for a specific date and the staff could not have been more helpful, ensuring delivery was well ahead of time. I would highly recommend Angelic Diamonds and I will certainly buy from them again.”

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“My daughters then boyfriend and I visited Angelic Diamonds on a Saturday afternoon, appointment pre-booked to chose an engagement ring. Couldn't have been happier with the service, the choice and assistance we received. Everything was detailed out with regards to ways of payment. Ring took just over 2 weeks to be made. My daughters boyfriend picked up the ring and a week later "popped" the question, and of course my daughter said yes. She said the ring was perfect. Would highly recommend Angelic Diamonds, hopefully my daughter will have her wedding ring made by them too.”

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“Fabulous service. I had to ask for a resize and it was done so easily and effortlessly.”

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“Fantastic customer service really impressed thank you”

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“Beautiful ring, very well presented in sturdy boxes. It took less than expected, and I was in a bit of a rush. So was quite happy to receive it before my deadline. Got the ring of my dreams and customised it as I wanted it to be. So happy with it.”

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“Ordered a diamond and emerald eternity ring which had to be made to order as was out with the normal sizes. Very happy with the outcome it looks stunning with my other rings. Had used angelic diamonds before and would definitely use again.”

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“Excellent pre-sales customer service (email/live chat), loved the product and packaging. However, I had requested the product to be delivered a specific day as we were travelling abroad (it was at least 2 weeks after the order date as per online guidance), but finally it was only posted on the requested day (Friday), so we received it on Monday, just before our flight, so this was a bit stressful. Also, for a diamond certificate, I received a valuation price. That was unthoughtful, as it was a present and I had to give the valuation (showing a price with big letters) instead of a diamond certification, which was embarassing. Also, the certificate did not mention if it was a natural or lab diamond. Loved the design, but Angelic Diamonds should provide a diamond grading report as other jewellers, rather than an estimated valuation price. If Angelic Diamonds wants to provide a valuation price to make customers feel that it was bought at a bargain price, this should be a separate document.”

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“Great company ordered from them twice now and the last time they helped me out with bring my order forward to fit with our wedding day they kept me updated throughout the process overall 5 * from me”

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“Ordered an eternity ring, I read the reviews which were all positive and was thrilled when it arrived, the packaging was beautiful and the ring is gorgeous and would definitely recommend buying from this company.”

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“I purchased a diamond rose gold ring for my husband, I was a bit apprehensive at first as it was a lot of money (although price was fabulous) but I shouldn’t have been! The ring omg is absolutely beautiful packaged in two boxes… he absolutely loves it as do I would definitely recommend Angelic diamonds and will be using them again.. so Thank You!”

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“Excellent ring with perfect diamond”

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Angelic Diamonds is rated 5.0 based on 3,118 reviews