Ancient Wisdom Wholesale Reviews

Name: Ancient Wisdom Wholesale
Address: Ancient Wisdom Marketing Affinity Park, Europa Drive, Affinity Park, Sheffield
Rating: 4.71

4.7 Rating 2,532 Reviews

94 %

of reviewers recommend Ancient Wisdom Wholesale

4.7

Based on 2,532 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Ancient Wisdom Wholesale:

We Love Gifts. It’s important to be enthusiastic about what you do.. Since 1995 we have been passionate about bringing the best in wholesale gifts to our customers, both in the UK and across the world.

Visit Website

Phone:

0114 272 9165

Location:

Ancient Wisdom Marketing Affinity Park, Europa Drive, Affinity Park
Sheffield
S9 1XT

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Ancient Wisdom Wholesale 5 star review on 15th January 2025

Ancient Wisdom Wholesale 5 star review on 13th August 2024

Sunshine Crys****

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I placed my order on Tuesday 5th December and it arrived today; Thursday 7th December! I am amazed at the excellent service, it arrived so quickly and all the products are perfect, just as they appear online. Thank you very much :) Happy Customer.”

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Posted 7 years ago

“i placed an order online, for some reason the website generated an unwanted order and now i'm stuck with items i don't want. No help at all from the online chat service.”

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Posted 7 years ago

Hello, Thank you fo ryour message and I am sorry you feel this way. The order has been placed and paid for online with us. The website generates a confirmation email sent to you automatically upon placing the order. This, together with a payment confirmation email, has been sent to you when the order was placed and paid for. The order has been paid for by card so someone must have put the details in and submit the order. There were no changes made to it throughout its processing time at our warehouse. It was with us from the 21st until the 24th of November and in this time we have not received any notifications of it being placed incorrectly. We have not received any other reports of this nature either. If it were a glitch, I believe there would have been more reports, nonetheless I have passed your concerns to our IT department. If the items do not match with the codes on your confirmation, please send us some images of the goods so that we can check what had happened. I believe that my colleague advised that you are welcome to return the goods for a refund, however this would need to be returned at your cost. If the goods you have received do not match the order we will collect these. Please email us to care@ancientwisdom.biz with the images for further investigation. Many apologies for any inconvenience. Kind regards, Urszula

Posted 7 years ago

“Visited the show room yesterday for the first time (have ordered a few times previously) as wanted to see and smell all the Bath Bomb products. All I can say is the lady who was with us was outstanding. Nothing was to much trouble and helping me pick the right products and helpful advice. She nadd me and my mum feel at ease. Could order there and take my products away with me that day (with a short wait) would highly recommend going in. Brilliant job Ancient Wisdom keep it up and I look forward to ordering with you again.”

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Posted 7 years ago

“sadly, there was a time i would give 5 stars, but over the last year.. may be two, as a company you have fallen behind. dont get me wrong the products i buy are great and the customer service is still great, BUT order turn around has become to slow in most cases, stock always out of stock, and for very long periods of time too.... i think you have forgotten your older customers that have been loyal for years, in your quest to get new custom! would it not be best to tackle the problems you have supplying the customers you already have? so no i will not be recommending you to others no matter how many ££ you offer. UNTIL you can make ancient wisdom great again”

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Posted 7 years ago

Hi Glenn, Thank you for your feedback. I can definitely relate to your frustration and only apologise for this. Even after a great time of planning for the Christmas and making extra shifts and also preparing warehouse for the busy period we have slipped behind again due to the overwhelming amount of orders coming through. It is on our priority list to fix the supply chain management and order processing for the next year and we will do everything in our power to make it more comfortable for you and all customers. Once again I am sorry for this and hope it will only get better from next year onwards. Kind Regards Tomas

Posted 7 years ago

“As I am unable to reply to my original feedback..Lets address this. Dear Christine, *My reply - The fact that I asked for this to be anon should have told you not to use my name so good start* Thank you for your feedback - we appreciate it. I have had a look at your account and I do apologize for the issues you have encountered. I can see that the missing and damaged items have been sorted out for you. We do ask to be contacted if there is anything incorrect at your end so thank you for doing just that. I apologize if the items you have received were of poor quality - again, if anything like this is brought to our attention we are happy to help. Most of the items we stock are pre-packed and although spot-checks are always performed, this does not guarantee that every single item will be identical so again - thank you for letting us know. *My reply - Your staff KNEW that the ducks were poor quality yet you still sent them out at the same price! I was told you wouldn't be getting them back in because they were so poor. That tells me that there must have been several complaints which (if it were my stock) would have meant the item being pulled whilst a 100% inspection was carried out.* With regards to the damage reports to which you have not had an answer, I can see these were submitted to us via the offline-message system on the website. We have replied to the same email these were sent from the following business day. I can also see that there is a different email address for you when you place your orders and a different one you use to contact us so maybe this is where the issue with communications lies. *my reply - I have contacted you on several occasions about each and every issue I have had. Yes they were sorted..Once I escalated to Paypal to get my money back at which point (on the 3rd order) I was asked to send back broken glass! I checked my email accounts and the ONLY email I have had from you was on the last replacement where you then told me you didn't have any left to pick for my re order!* With regards to out of stock items, we advise on our website that this can on occasion happen and we do have a system in place for dealing with those. We also advise that should you wish to be contacted on any out of stock items to let us know so that we can put a note on your account and do this prior to shipping of your order so that you get a chance to make any changes. *My reply - I would think that if you know someone has ordered them and you cannot fulfill the order you should be contacting them asking them if they want to be notified and then telling them when you can fulfill their order. If your system can't cope then someone has to.* I hope this clarifies the matter a little. If you do decide to use us again in the future, I will be more than happy to assist you. Kind Regards, Urszula Finally..My last order I was again one item short. I contacted you the day it arrived, told you I needed them for a fair that weekend. They have still not arrived (a week after notifying you..You aren't out of stock you just didn't pick them). After contacting, it turns out you didn't post them until that Friday! absolutely no use to me what so ever! my request (and a very simple one at that) was completely ignored! If I was even entertaining the idea of using you again that would have certainly made my mind up for me there and then. At no point have I had what appears to be a sincere apology. I run a small business and things like this can and have had a very detrimental effect on my business and relationship with my customers and I just don't think you get that”

Helpful Report

Posted 7 years ago

Dear Christine, Thank you for your message, again, I appreciate you getting back to me. I do apologize for addressing you by your first name. I can assure you that no other details were used making it impossible for you to be identified, nonetheless, please do accept my apologies in this matter. We advised our warehouse to check the stock that was sent to you. As I mentioned previously, not all of them were of poor quality and we wanted to do our best to fulfil your order. I am sorry that in the end this did not happen and the goods were still unacceptable. I do apologize again for any miscommunication or incorrect instructions given. We do not, as a rule, request for damaged items to be sent back, especially glass so again - I apologize. I have made sure that all staff have been reminded of this. As I mentioned previously, we inform all our customers if 20% or more of the order is unavailable and sort it out with them prior to shipping. For anything less than that we inform upon request and from the request onwards we will inform on each order. We are working on a better system, yes, however until this is implemented, we follow the above rule. With regards to the most recent issue, I do apologize for the missing item. It was a picking error, not something that was done on purpose. I can see this was reported to us on Monday evening. At present we have a large queue of orders in the warehouse, however any shortages or replacements are done outside of this queue, nonetheless, at this time of the year it does take us a little longer than normal and this is why this was sent to you on Thursday that same week. If the items are still not there, please do let us know and I will process a refund. I have apologized for all the issues in the previous message and I am sorry that you do not find my apologies sincere, I can assure you that they are. Again, if there is any further assistance I can provide you with, I will be more than hapoy to help. Kind regards, Urszula

Posted 7 years ago

“Frankly, I would give a 0 star rating if I could. Order number 1) arrived with out 4 items and 2 of the items that did arrive were poor quality. I reported this to them (wouldn't have received my refund otherwise) and asked if there were any more of the missing items coming in. I was told "no because they are poor quality"...Like the ones you deemed ok to send me you mean!? Order 2) received smashed! I tried messaging but no reply. Had to go through Paypal for a refund Order 3) despite showing in stock, out of stock of an item. This time I received a refund but didn't know anything about it until I checked my Paypal account and saw it..I then had to email them to ask what it was for. In short. 3 orders, 3 complete balls ups and I've had enough frankly. I will never order from them again.”

Helpful Report

Posted 7 years ago

Dear Christine, Thank you for your feedback - we appreciate it. I have had a look at your account and I do apologize for the issues you have encountered. I can see that the missing and damaged items have been sorted out for you. We do ask to be contacted if there is anything incorrect at your end so thank you for doing just that. I apologize if the items you have received were of poor quality - again, if anything like this is brought to our attention we are happy to help. Most of the items we stock are pre-packed and although spot-checks are always performed, this does not guarantee that every single item will be identical so again - thank you for letting us know. With regards to the damage reports to which you have not had an answer, I can see these were submitted to us via the offline-message system on the website. We have replied to the same email these were sent from the following business day. I can also see that there is a different email address for you when you place your orders and a different one you use to contact us so maybe this is where the issue with communications lies. With regards to out of stock items, we advise on our website that this can on occasion happen and we do have a system in place for dealing with those. We also advise that should you wish to be contacted on any out of stock items to let us know so that we can put a note on your account and do this prior to shipping of your order so that you get a chance to make any changes. I hope this clarifies the matter a little. If you do decide to use us again in the future, I will be more than happy to assist you. Kind Regards, Urszula

Posted 7 years ago

“Once again Ancient Wisdom pulled all the stops out to get my delivery very quick it was very much appreciated. Products are excellent and would recommend to everyone. Well done Ancient wisdom”

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Posted 7 years ago

“In recent months we have received very reliable service from Ancient Wisdom. When things go wrong they work quickly to resolve issues and provide compensation. I definitely feel their service has improved over the last 6 months and I highly recommend buying from this wholesaler.”

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Posted 7 years ago

“Good quick reliable service, the staff are very helpful.”

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(The Craft Cabin) - Posted 7 years ago

“great suppliers of quality products...very helpful staff who will always go the extra mile to get your order to you.”

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Posted 7 years ago

“excellent customer service and products are superb all the deliveries come packaged well and secure very happy customer”

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Posted 7 years ago

“I’m a sole trader working from home making gift baskets and selling giftware. I placed my first order recently to make my Christmas gifts. In my order I had a box of candy jars which unfortunately went out of stock after I placed the order. I was credited for these but not given the option to replace them with different jars. This was a pain as I’m a very small business and now couldn’t make the minimum order fee to buy any more. I also bought 2 beautiful wooden owl boxes, one went out of stock and the one I received was badly damaged. I made a phone call and spoke to Kristy about what had happened. She was very kind and very helpful and explained their stock system to me. She has now put a note on my record to advise me first on anything that is out of stock so I can have the option of replacing it. I was credited and apologised to for the owl box as well. Excellent service, fast delivery and the rest of the products I ordered I’m really happy with. Thank you also for my 1st order free stock. Beautiful products and the low minimum order fee is a huge help for me personally 😊”

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(Just Juliette) - Posted 7 years ago

“Always friendly staff and speedy delivery. Been a customer since 1999. Very happy”

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Posted 7 years ago

“Exception value and quality”

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Posted 7 years ago

“I am a small business but whenever I ask a Q on 'Let's chat' I am made to feel like I am their most important customer. Problems are dealt with quickly and I particularly like the newsletter with business hints on improving sales!! Ethical business is very important to me and knowing that AW will only use traders who care about their staff and the environment means that I will be a customer for a long time. Thank you AW!”

Ancient Wisdom Wholesale 5 star review on 10th October 2017

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Posted 7 years ago

“despatched quickly and goods arrived well packed and were of very good quality”

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(Coxhill Candle Company) - Posted 7 years ago

“already had 3 orders from them, still awaiting on 3 more to arrive this week, first one was fine apart from broken bath bombs which they refunded, 2nd order was missing items which they did send out very quickly 3rd was spot on, would 100% recommend”

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Posted 7 years ago

“staff are really helpful items well packed any problems are quickly sorted”

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Posted 7 years ago

“Amazingly quick delivery of order, pleased with goods. Only negative was the promised lot of free goods with first order.... not particularly quality stuff, not even things I could sell or make use of....very disappointing! Still love you guys though!”

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(The Harmony Tree) - Posted 7 years ago

“Great products but still some missing”

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(Angel Heart) - Posted 7 years ago

Hi Lacey, Thank you for your feedback. If anything is incorrect with your order please email the details to care@ancientwisdom.biz, give us a call on 01142 729 165 or visit our online chat and we will be happy to help. Kind Regards, Urszula

Posted 7 years ago

Ancient Wisdom Wholesale is rated 4.7 based on 2,532 reviews