Ancient Wisdom Wholesale Reviews

Name: Ancient Wisdom Wholesale
Address: Ancient Wisdom Marketing Affinity Park, Europa Drive, Affinity Park, Sheffield
Rating: 4.71

4.7 Rating 2,529 Reviews

94 %

of reviewers recommend Ancient Wisdom Wholesale

4.7

Based on 2,529 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Ancient Wisdom Wholesale:

We Love Gifts. It’s important to be enthusiastic about what you do.. Since 1995 we have been passionate about bringing the best in wholesale gifts to our customers, both in the UK and across the world.

Visit Website

Phone:

0114 272 9165

Location:

Ancient Wisdom Marketing Affinity Park, Europa Drive, Affinity Park
Sheffield
S9 1XT

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Ancient Wisdom Wholesale 5 star review on 19th December 2024

Nicole Jo****

Ancient Wisdom Wholesale 5 star review on 28th November 2024

Groovy ****

Ancient Wisdom Wholesale 5 star review on 25th November 2024

GentleBlu****

Ancient Wisdom Wholesale 5 star review on 13th August 2024

Sunshine Crys****

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always excellent service. Can't be happier with products.”

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Posted 2 years ago

“Excellent!”

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Posted 2 years ago

“Love, love, love this company. A superb range of unusual products, at great price anf all high quality. I shall be shopping here quite often as I'm soon to be opening my shop and just know my customers are going to love these products.”

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Posted 2 years ago

“Get a lot for your money”

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Posted 2 years ago

“I have just written a bad review 2mins ago and it appeared to me on my computer. Strange how my business partner could not see it on his computer. and then it disappeared. You really don,t like negative feedback, do you.”

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Posted 2 years ago

“Have traded with AW for a few years now, I am a small business in a small town and have been loyal to them especially throughout the fire when stock/service was poor but understandable. They rewarded me recently by supplying another shop with the EXACT SAME postcode, i.e next door. When I wrote to complain and ask why I received a long email full of repetition and waffle from their Operations Manager, Ms Baka-Wyse which did not address in any way my complaint and dismay at them supplying another business next door to me. Ms Baka- Wyse to check postcodes to ensure that you do not ruin a loyal customers hard work of building up your products is, contrary to your pathetic excuses you wrote to me, very easily done. I have 8 other suppliers who do that as they recognise it is not good for their business either as a price war just cheapens their products, as it has done to your products in this case I can assure you the other business is now selling your bombs/doughnuts/jewels for 50p, check their facebook page,and I can no longer sell the same products for any price. It did not go un-noticed that you did not offer to compensate me for my loss. I have now secured 2 other new suppliers who will supply me with similar products that I used to order from you and who have willingly agreed not to supply anyone else on our high st. Sad that your greed let it come to this. Wish I could have rated you zero stars, you would have deserved it.”

Helpful Report

Posted 2 years ago

Dear George, First of all I would like to thank you for taking the time to write to us and give us your feedback; also thank you for bringing your points to our attention. You highlighted some important matters. Thank you also for giving us the opportunity to address these. We greatly appreciate your custom and your on-going support. Our business continues to exist and develop thanks to businesses like your own. I understand how frustrating it is when you build your business up, find suppliers that provide you with products you feel passionate about and put your heart and soul into stocking and running your shop and then someone comes along and copies your ideas - it is disheartening, especially if it is in such a close proximity. For a long time we were one of the very few suppliers within our field but as time went on more and more came along copying our business model and in our case, as most were selling online as we are, we all found ourselves just a click away from each other. This forced us to search further and offer more to our customers; customers like yourself. We’ve always tried to be as fair as possible and as approachable and helpful as we can in terms of providing a variety of stock and managing our customers’ expectations. For these reasons we treat all our customers with respect and help them as much as we can regardless of how much and how often they order from us – we do not see their spending habits as an indication of how we should treat them – everyone gets the same amount of respect and time from us. One of our company values is generosity of spirit and not to be mean with our time, ideas, energy or kindness and we all subscribe to this. Therefore, I’d like to address the concerns you raised in your letter to us. We’ve never offered exclusivity on supply and this is for many reasons. The main one would be managing and policing this, as well as trying to be objective in deciding who would get to supply what items and in what area. This would not be as simple as googling the distance between businesses that register with us and especially with the development of online selling where businesses list their billing address as their home and then tend to ship items all over the country. We supply all sorts of customers: from pop-ups, market stall holders, online sellers through to shops and larger stores. Some businesses will list their home address as their billing/ delivery address and then take the goods to market stalls or an event or to their shop that we might not even have the address for as they prefer to sort their orders out at home. Some customers will start off small ordering for home and then they will get business premises and not mention it to us – just order and take the goods to their new shop. They also change what they sell depending on the demand in their area or in their online store so this is another point we would not be in a position to influence or question as this would be restricting our customers’ freedom to run their business in the way they see fit. We do not wish to restrict anyone’s potential or creativity in terms of them developing their business and taking it in different directions; neither would we want to do this to yourself – we are not the ones to limit our customers – quite the opposite – we encourage business development and new ideas and we share ours in our weekly newsletters and in the business update emails we send each week as sharing our ideas brings in variety and development into our sector – by ‘our’ I mean yours and ours. I understand that this approach can have its disadvantages in a way that some sellers will use the ideas of others in their stores and I am afraid this is not something we are able to influence as it is dependent on the individual’s business ethics. What we can say here and what we can be proud of is that we would not restrict anyone and limit them in their creativity and approach and we would not want this happening to us. I would like to assure you we strive to be supportive and fair to all our customers and I hope you can appreciate our business approach in this matter. Kindest Regards, Urszula Baka-Wyse AW Operations Manager

Posted 2 years ago

“Always very satisfied with the quality of goods from AW and I was not dissapointed this time. The burners and wax melts are best sellers in my shop.”

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Posted 2 years ago

“Fantastic choice of items,great customer service! I had a problem with something and got in touch over the online chat,my problem was sorted straight away. Wish the crystals you sell weren’t out of stock as much (only problem I have)”

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Posted 2 years ago

“I have been buying from Ancient wisdom for many many years. They are my staple supplier for so many products. There is always new and on trend products to choose from. They have a great team that man the phones should you need to call. The price points are very good and everything that I purchase from them is of good quality and design. And one of the greatest things about them is that they work so hard to source environmentally friendly and fair trade products. They also care deeply about giving small family businesses around the globe a chance to trade with us, which for me is all important. See I do read the newsletter!”

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Posted 2 years ago

“Nice looking and good quality item However delivery is always an issue the time it takes to get here”

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Posted 2 years ago

“Ethical responsibly sourced goods, great quality and efficient customer service.”

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Posted 2 years ago

“An excellent company that are really responsive to your needs. We really relate to the ethics and values of AW, and in particular David. As a small family business, we need to make sure our suppliers not only have clear values and ethics, but also live by these same standards. David's BLOG is a 'must read' and I forward the email BLOG to my family members, even those not linked to our business. We have been dealing with AW since we started up in 2017, and have always been treated respectfully and with utmost professionalism. The online chat means we can get things sorted if we have questions about products or our deliveries. Prices are very competitive too and product range is good. Thanks to all the AW staff for your support in 2021> Nigel | EARTHSTORE.CO.UK | URBAN WELLNESS HUB | ABERDEEN”

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Posted 2 years ago

“Customer service is brilliant. Would highly recommend, lovely friendly staff who can't do enough to help. Love this company, been using them for years.”

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Posted 2 years ago

“Always an excellent team to deal with, friendly and very helpful. We love the beautiful products they supply. The fact that Ancient Wisdom work hard with the other communities and fair trade the goods is very important to us. Thank you.”

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Posted 2 years ago

“Lovely smells, helping to transform my industrial unit into an art studio. Good quality items everything just right...thank you”

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Posted 2 years ago

“I love this company, the staff is brilliant.”

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Posted 2 years ago

“Excellent customer service and amazing products.”

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Posted 2 years ago

“i am satisfied with your company!”

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Posted 2 years ago

“i have been with Ancient Wisdom Wholesale as a retailer for over 10years now, i find the goods to be of good quality, New ranges are always being added, customer service is second to none the only downside as a retailer is the more popular items tend to sell out so quickly and they can take ages to re-stock ie/ crystals.. and delivery can take between 5 and 7 working days which compared to other companies is a bit slow, but all the same i highly recommend this company to anyone.”

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Posted 2 years ago

“This is a very long time before the goods are ready for shipment from warehouse. (eu warehouse). There were always a few broken goods (eu warehouse). Incorrect quantities, or missing quantities (eu warehouse). Very good communication and problem solving (eu and GB warehouse).”

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Posted 2 years ago

Ancient Wisdom Wholesale is rated 4.7 based on 2,529 reviews