Ancient Wisdom Wholesale Reviews

Name: Ancient Wisdom Wholesale
Address: Ancient Wisdom Marketing Affinity Park, Europa Drive, Affinity Park, Sheffield
Rating: 4.71

4.7 Rating 2,532 Reviews

94 %

of reviewers recommend Ancient Wisdom Wholesale

4.7

Based on 2,532 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Ancient Wisdom Wholesale:

We Love Gifts. It’s important to be enthusiastic about what you do.. Since 1995 we have been passionate about bringing the best in wholesale gifts to our customers, both in the UK and across the world.

Visit Website

Phone:

0114 272 9165

Location:

Ancient Wisdom Marketing Affinity Park, Europa Drive, Affinity Park
Sheffield
S9 1XT

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Ancient Wisdom Wholesale 5 star review on 15th January 2025

Ancient Wisdom Wholesale 5 star review on 13th August 2024

Sunshine Crys****

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have never had a problem”

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(The Jolly Beggar) - Posted 6 years ago

“Always great service”

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(The Love Shack) - Posted 6 years ago

“As a trade customer the delivery is always on time and the customer service are very good .”

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(Kingdom Gift Centre) - Posted 6 years ago

“prompt and efficient”

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(Declan Reddy - Rehabilitation Consultant) - Posted 6 years ago

“Your bathbombs are brilliant but packaging could be better keep getting broken trays”

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(Alan Paddock) - Posted 6 years ago

“Consistently good products that my customers in Cyprus appreciate.”

Ancient Wisdom Wholesale 5 star review on 6th February 2018

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(CADA) - Posted 6 years ago

“Hi Ancient Wisdom always makes me happy - the wonderful emails telling us stories about your travels and the wide selection of goods available. I recently purchased packaging, lavender flowers. Many thanks 🙏 😀🌻”

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(Suzy Galbraith) - Posted 6 years ago

“Soap products were not as good as previously purchased, part refunded on one item other items of poor quality and unable to use for purposes purchased, so a complete waste of money. Won't purchase again.”

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(Just Soap) - Posted 6 years ago

Dear Carolina, Thank you for your review. I am sorry you were not happy with your order. We have offered some solutions then and from what I can see you were happy with the results at the time. We have also offered to have the items you are not happy with back for a refund, however we have not heard from you. If there is anything we can assist you with, please do let us know. We are always keen to help so should you change your mind, we will be happy to have a chat. Thank you, Urszula

Posted 6 years ago

“First used in 2008/09 where there was a more personal service and good stock levels. I last used this company in Dec 2017 and most items I needed were out of stock think they are trying to stock to many lines. Found prices good and delivery times excellent”

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(Dragonfly Bay) - Posted 6 years ago

“Great products and a wide selection. Our customers love them.”

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(OPAL Foundation) - Posted 6 years ago

“Amazing products! Excellent service.”

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(Tomas Belan) - Posted 6 years ago

“Great company to deal with.”

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(Tomas AW) - Posted 6 years ago

“EXCELLENT SERVICE, EXCELLENT PRODUCTS, EXCELLENT COMPANY”

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(HCM) - Posted 6 years ago

“Super efficient and very helpful service. Orders arrive quickly and the products are of a high quality and exactly as they are described.”

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(Lloyds OF Penlanlas) - Posted 6 years ago

“I am so frustrated with AW at the moment. I have been a customer for over 15 years, so long that I remember the original split and Davids old partner forming RH. I have watched the company go from a supplier of mainly home fragrance products to the multidimensional wholesaler they are today, adding in additional lines that customers like ourselves suggested they should look at stocking, like the Tibetan goods, crystals and other items found in the stoneware department, packaging and much more. It felt like 'a Family' where we communicated and our businesses grew together. However, over the last year or two things seem to have changed. It's now almost impossible to keep your Gold reward going as there are so many items out of stock for months on end, and when they do finally arrive they are gone again within a day or two (salt lamps!!!), Items missing from orders repeatedly (so much so that I don't think I have received a single order in the last year where they wasn't a problem - Tingshas!!!) and finally, long waits for orders to arrive. Don't get me wrong, I love Ancient Wisdom and admire what David has achieved, but as a customer I am having to source other suppliers as I simply can't rely on AW to provide what I want, when I want it, which is a real shame. Maybe it time to for AW to focus on keeping it's old customers by resolving these issues so I can, once again, order with confidence.”

Helpful Report

Posted 6 years ago

Hello, Thank you for your feedback and I am sorry that you are feeling disappointed with Ancient Wisdom at the moment. We appreciate that the issues you have been encountering are frustrating and we are doing what is in our power to resolve this. Salt lamps, as well as other stone related items are difficult to source. David addressed this in his newsletter from the 12th of January. Here is an excerpt: 'One major task on my list is to secure another Salt Lamp supplier or even two. You might have noticed we are out of stock more often than in stock. A container comes and sells usually within a few days. Heads up... A container just came guys. They come from the salt lands of Pakistan, part of the Himalayan mountain range. A genuine Ancient Wisdom product as the first records of salt being mined in this area was in the time of Alexandra the Great. The salt is as pure and clean and ancient a product as you can find on earth, and has many uses - not least beautiful salt lamps. The problem is threefold.. 1. securing adequate, timely supplies 2. from a reputable ethical company (not just a middleman/marketing co) 3. being secure that our order will actually arrive. How to do this? Well the answer is to meet the boss of the company, do independent background checks and build a good working relationship. Ideally visit the factory or HQ of the business and see for sure how workers are treated. There are thousands of Himalayan Salt companies in Pakistan, mostly middleman traders buying what stock they can get, a few big organised companies and the family business we like to deal with is actually quite hard to find. Even when you find the right company, infrastructure and supply lines are so poor in that part of the world, that with the best will in the world they cannot meet our orders, we have standing orders of a container a month with two factories, the reality is a very intermittent supply. So hence we need more suppliers. So that ten day window might be spent on this project. Do come for the ride..' The same processes will apply to gemstones, tibetan artefacts and other misticall items sourced from those parts of the world. With regards to the dispatch delays, we are still working on catching up after our annual Christmas break. Usually we were back on track within a week or so, however this year the amalgamation of larger than usual amount of orders during the break, several large deliveries and further large amount of orders after the break kept pushing us back. We have been working extra shifts since before the break and have also hired extra staff to clear the backlog. At present it has reduced by quite a bit so we are hoping to be back on track next week. I am sorry about the missing items in your previous orders. I have spoken with our warehouse manager regarding this and asked for additional training especially for our new staff. At this stage I would like to apologize again that you are feeling disappointed with our company, but I do hope that you will revisit the idea of us as your supplier and give us a go again in the future. Should there be anything else I can assist you with, please do let me know. Kind Regards, Urszula

Posted 6 years ago

“I have been a loyal customer for the last 9 years, but the service has really dropped off in the last few months. My last 3 orders took over a week to pick and then they all had items missing or on back order. I no longer have confidence in Ancient Wisdom to deliver what I need, when I need it. I will now only use them to buy items I can't get elsewhere :(”

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Posted 6 years ago

Dear Steve, Thank you for your message and for your feedback. I would also like to thank you for your continued custom over the years. Usually November-December time are our busiest and there are some dispatch delays, which is something we advise on over the website. Since we came back after our annual 12 day christmas break we have been working extra shifts and hired more staff to clear the orders placed in that time. We have also carried on receiving higher than anticipated amounts of orders at the beginning of the month. This coupled with several large container deliveries that arrived within a very short space of time created a larger backlog than we normally experience at this time. We have been updating the website regarding this and we have also advised of this in our weekly newsletters. Because of the delays in orders, stock control is a little bit out as well. these are the main reasons for the overall delays in orders at present. I would like to apologise for the delays here and assure you that we are doing our absolute best to reduce these dispatch times so that we can return to our usual fast stock turnaround. If there is anything at all I can assist you with, please do let me know. Kind Regards, Urszula

Posted 6 years ago

“fast delivery and great packaging on all goods well done for no overpricing”

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Posted 6 years ago

“unique exceptional products, great wholesale prices, fast delivery.”

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Posted 6 years ago

“The customer service is the best i have ever received from any wholesaler and the products are absolutely second to none the bath bombs and chill pills are top quality and the smell is amazing very very very happy with the company and will be using them for all my bath bombs and things in the future.”

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Posted 6 years ago

“We placed an order on Thursday 15th December mid morning and it was delivered 9.38am the following morning...brilliant and the products were great too Extremely happy”

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Posted 7 years ago

Ancient Wisdom Wholesale is rated 4.7 based on 2,532 reviews