AlzProducts Reviews

Name: AlzProducts
Address: Unit 2, 68 Bayton Road, Exhall, Coventry
Rating: 4.68

4.7 Rating 4,167 Reviews

94 %

of reviewers recommend AlzProducts

4.7

Based on 4,167 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

024 7642 2224

Email:

support@alzproducts.co.uk

Location:

Unit 2, 68 Bayton Road, Exhall
Coventry
CV7 9EJ

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Anonymous

Anonymous // 01/01/2019

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“Highly recommended company, fast dispatch and good communication.”

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“Quick and easy to order and delivered very quickly”

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“very quick delivery”

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“Excellent product and service”

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“Bought the 'Flipper, TV remote for my elderly mother-in-law who has a severe visual impairment and struggled with the small buttons and close spacing on modern TV set standard remote controls. Her opinion after a couple of weeks of use is 'wonderful and so easy to use'!”

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“Great design but overpriced and cheep looking build quality”

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We're sorry to hear that our customer was unhappy with the price and quality of the Simple Music Player they purchased from us. As a retailer our pricing greatly depends on how much the manufacturer's charge us for their products. We do try to keep our pricing as low as possible, we remain very price competitive in our market sector and our profit margins are extremely low. The quality of this product remains high and faults are extremely rare. We do have a 30 day returns policy, so the music player can be returned for a refund if it is not suitable. Please contact our customer service team and we'll be happy to get this booked into our system.

“The flipper remote control works. The two main points are: the set up was not that easy (for a person without Alzheimer’s) and blocking other channels to limit the number you cycle through hasn’t worked.”

Helpful Report

We're sorry to hear our customer had problems setting up this product. We do offer technical support via telephone and email. We have reached out to our customer to see if they require any help to set up the favourite channels.

“A great item and delivered quickly. Would use again.”

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“The overall appearance of the kitten is lovely but it could be much more cuddly. The head is very hard and lumpy and unpleasant to stroke. Hard plastic nose not great. Purring feature is good. My brother enjoys looking at it on his window sill and it gives his room a homely feel.”

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“Perfect size of puzzle for my mum with dementia. Can be done with help in an hour or two.”

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“Not received my item yet, but been sent an email asking me to give a review on my purchase?”

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We're sorry to hear our customer was asked to review their purchase before it has been received. This product was purchased on our website as a December pre-order. We have contacted our customer to confirm the information.

“very endearing! pity about the mechanical sounds.”

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“Service was excellent and lowest price that have seen this selling for. Actual product is a bit boring and not quite what I expected (gift for grandaughter who is dachshund mad). A motor runs and inflates a diaphragm slightly, probably will remove the battery and it will get used as a plush toy as not sure there is any point to the 'breathing' side of the toy.”

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“Products good service good shame about complaints on Royal Mail losing the package”

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“Only four stars because ... I was very excited to get this very attractive Simple Music Player. I was also impressed with the customer service throughout - Alzproducts really helped me to sort out my difficulties. The problem was that I only have a Mac, and my Apple Music only downloads into MP4 format, but the Simple Music Player will only accept MP3 files. Despite very sensible suggestions from the Alzproducts staff, particularly Jackie, I couldn't work out how to change the files to MP3, so eventually had to send it back. The refund was straightforward and I will buy my mum another gift from this excellent company.”

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“First purchase from Alzproducts. Easy to order and arrived safely , very well packed.”

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“Really please with my purchase they look good and are very good quality will definitely buy again, customer service first class dealing with my mistake.”

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“Very Happy with our little cat,beautifully wrapped and quick delivery,thank you.”

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“Brilliant service. I expected delivery to take a few days but it arrived the next day and very well packed. I would definitely order from AlzProducts again.”

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“If anyone thinks it is simple and easy to configure the Flipper remote, then think again. The design is great. I bought it for my 90-year-old mother who has sight issues, and I cannot fault the clear and easy-to-use buttons. But trying to understand the instructions that come with it is impossible. It is a Samsung TV that I wish you use the Flipper remote with, and after reading the instructions, and then re-reading them another 6 or 7 times, I thought I could have a go at configuring the remote to the TV. Theoretically, it's just a case of inputting the TV's PIN. But try as I might, I could not get the remote to work. I even changed the PIN on the TV in case I had the wrong PIN, but the remote would still not work with the new PIN. I tried troubleshooting, accessing the video instructions, which in itself is not straightforward, but it would seem I had been following them correctly. Either I have a faulty remote or there is something wrong with the instructions. The TV does not have a cable set up, and is just a simple TV”

Helpful Report

We're sorry to hear our customer had problems setting up this product. We contacted our customer and gave some technical support and the problem has now been resolved and the Flipper is now working

AlzProducts is rated 4.7 based on 4,167 reviews