AlzProducts Reviews

Name: AlzProducts
Address: Unit 2, 68 Bayton Road, Exhall, Coventry
Rating: 4.69

4.7 Rating 4,166 Reviews

95 %

of reviewers recommend AlzProducts

4.7

Based on 4,166 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

024 7642 2224

Email:

support@alzproducts.co.uk

Location:

Unit 2, 68 Bayton Road, Exhall
Coventry
CV7 9EJ

Anonymous

Anonymous // 01/01/2019

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“Very good, exactly what we wanted.”

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“Very good easy to use website. Order arrived exactly as promised”

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“For my Mother who has advanced Dementia and has cats all her life. Very efficient service and delivery”

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“Excellent my father in law loved his new pet dog”

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“I live in New Zealand and my grandad is in England. His dementia has been getting progressively worse and my mum told me that he’s been quite sad. I bought this after googling things to buy people with dementia. My dad sent me a video today of my grandad singing along and my mum send me this message: ‘ Yeah he used the book and sang . He likes reading the book. It’s very good you know. The songs were really good . All the hymns from school as well’. Thank you for creating something to help shine a little light in these tough times :)”

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“Very satisfied , quick delivery and email contact kind and responsible”

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“we are very pleased with the product that we bought from you, it has made all the difference tp memory loss. Thank you.”

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“A good jigsaw to do with my dad in his care home. The box provides prompt questions but no information about the type of birds, their habitat etc which would have been nice as I had to look it up on my phone. Likewise with the flying Scotsman jigsaw - no information which my dad would have liked. Apart from that it was good.”

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“We were told 2-3 days approximately 2 weeks ago, I emailed for an update and we have heard nothing. No goods received, no explanation but money taken straight away”

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We're very sorry to hear that this customer is unhappy with how their order progressed. Unfortunately we received a large number of orders over a weekend period and due to a stock issue we did not have enough stock to dispatch all orders. We've since contacted all customers and resolved all of these issues but we do understand that the length of time taken to do so was outside of our usual high standards. We've since made improvements to our internal notification systems to ensure this doesn't happen again. Kind regards, the AlzProducts team

“Very speedy service, it arrived within a few days of ordering.”

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“Product is very good, but a strange pinky white In colour”

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“Lovely silver cat with attention to detail .”

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“Prompt delivery and product as described. Lots of useful products available to help someone with dementia.”

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“Product was fantastic well happy. Thanks”

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“You have not delivered it yet!”

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“I am only familiar with the companion cat, and I think it will help my mother. See product review”

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“As my chosen product was supposed to arrive on friday 30th of april but instead i had an email that evening informing me that the black an white cat i ordered was not available due to stock shortage. The next available delivery date was 28th may which as the product was for a dementia sufferer and might not be with us on the 28th may, to say i was disappointed is an understatment. The only cat product i was offered for immediate delivery was not the one i wanted as it looked nothing like the real cat she lost some weeks previous.. I am disgusted that you offered a lame excuse as to why my choice was not available been as you had already said it was out for delivery. Then to offer something i was not interested in purchasing but had no choice as 1. The said dementia sufferer might not be here at the other date offered. 2 not an option to have a full refund immediatly so as i could purchase from an alternative site. Absolutely shocking!!!!!!!!!!”

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“Our little kitty has settled in wonderfully and my wife adores him.”

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“Product out of stock 'after' I'd ordered, but I was not informed. However, when I queried why it was not received, they did advise me of a 3/4 week wait and offered the same product in a different colour which I accepted. This was posted to me on a next day delivery. Product was well packaged and almost exactly what I wanted!”

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“Easy to order and very fast delivery.”

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AlzProducts is rated 4.7 based on 4,166 reviews