AlzProducts Reviews

Name: AlzProducts
Address: Unit 2, 68 Bayton Road, Exhall, Coventry
Rating: 4.69

4.7 Rating 4,253 Reviews

94 %

of reviewers recommend AlzProducts

4.7

Based on 4,253 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

024 7642 2224

Email:

support@alzproducts.co.uk

Location:

Unit 2, 68 Bayton Road, Exhall
Coventry
CV7 9EJ

AlzProducts 3 star review on 15th April 2025

Anonymous // 01/01/2019

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“Makes a lovely life like ornament but not sure how to use the sensors should I press them all at once? However very pleasd with product”

Helpful Report

The built-in sensors respond to motion and touch, so stroking the cat will activate the movements and the purrs/meows. No sensors need to be pressed.

“I have no issue with AlzProducts as a supplier and thank Yvette for her professionalism in dealing with my post sales questions. It is unfortunate that this device was unable to recognise my five years old Samsung A40 and while it may have been possible to find a workaround, this was not a guaranteed solution, Yvette promptly provided the necessary return authorisation and AlzProducts' refund was immediate.”

Helpful Report

“Despite the website accepting my order and indicating they had sufficient stock, they were unable to supply the goods in the timeframe they offered. They also prevented us ordering with a discount for disabilities, despite us caring for 30 residents with dementia!”

Helpful Report

We're very sorry to hear that this customer was unhappy with how their order progressed. Unfortunately we did not have enough stock to dispatch their whole order in one go. We contacted the customer immediately to notify them and to apologise for the inconvenience but the customer decided to cancel the order. VAT Relief for the disabled is a government scheme that allows the zero-rating of goods if certain conditions are met. To offer the VAT Relief we have to adhere to a strict set of rules from HMRC. The relief is only available for individuals who are buying the products for their own personal or domestic use. The relief is not available for businesses unless they are a registered charity.

“Good communication from the seller letting me know that the keys were being dispatched via 24 hour postage”

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“Fast delivery it’s for my daughter she loves dogs but has dementia so ideal gift for her thank you”

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“I bought this product because I wanted to try and simulate the feel of a real cat. It’s good quality and my dads likes it but it’s very expensive for what it is.”

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“Excellent Service!”

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“The watch is fab but my son is not only blind but has brain damage to so forget he had it on It goes in water and gets banged to Do could be better if it was water proof and shock proof Sorry it is not the best review but this is what he really needs can you help !!”

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“Excellent product with first-class advice on VAT, delivered precisely on schedule.”

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“Great company to buy from and quick delivery”

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“Service and delivery was very good. Very disappointed with the size and style of font within the book (the wartime scrap book). It is extremely difficult to read even without old age or alzeimers!”

Helpful Report

We're sorry to hear that our customer was disappointed with the size of the text. The book is a Scrapbook and the themed images and photographs are designed to be shared as a reminiscence aid, invoking memories and promoting conversation. We do have a 30 day returns policy, so the book can be returned for a refund if it is unsuitable.

“Excellent service”

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“Seems decent quality, quick delivery”

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“See comments below”

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“Helpful honest staff that respond quickly - I chose the wrong postage and they adjusted this so that the item was sent in time for a birthday at no extra charge”

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“I've only used the 'Sink Overflow Plug', which is not related to Alzheimer's for my use. This does, however, seem a great website and company for helpful items...”

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“Love this dog really realistic and great company.”

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“Item arrived very quickly. Good product value”

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“Very pleased with the service we received from the company. Very quick delivery and, as promised, batteries were installed and the transmitter and pager were already paired. All I had to do was lay the mat down, switch on, and relax.”

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“Very good service. Professional and helpful”

Helpful Report

AlzProducts is rated 4.7 based on 4,253 reviews