AlzProducts Reviews

Name: AlzProducts
Address: Unit 2, 68 Bayton Road, Exhall, Coventry
Rating: 4.69

4.7 Rating 4,167 Reviews

95 %

of reviewers recommend AlzProducts

4.7

Based on 4,167 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

024 7642 2224

Email:

support@alzproducts.co.uk

Location:

Unit 2, 68 Bayton Road, Exhall
Coventry
CV7 9EJ

Anonymous

Anonymous // 01/01/2019

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“Unfortunately due to increased courier charges you no longer deliver to Ireland. I was so disappointed as I purchased the bud from you site last year for my mother who has dementia and she still uses it. Your site is the only one I can find that supplies suitable gifts so it's really disappointing but I totally understand your reasons not to deliver to Ireland.”

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“Excellent delivery times, well packaged and safely received.”

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“This is the third year I have bought these calendars for both Mums. They are excellent for the holder to keep a track of the day and date and the space below these details is very handy for family members to write relevant appointments on the day they are due. Excellent product, arrived very quickly.”

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“Reliable and helpful products that enhance the lives of those needing assistance.”

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“Excellent and welcome present”

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“Looks good! Not yet in use (Christmas present)”

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“First class”

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“Fine, as others said back lighting would be the icing on the cake. Is doing the job well.”

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“Lovely little breathing motion Westie.”

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“The product itself is good. But the instructions are very poor. Did you ask someone not involved in your company to follow your instructions? I spent an hour watching videos, reading reviews as well as reading the instructions… I also called your helpline and the message said you were too busy to answer the phone and to send an email. What use is that? I got an email back from you which just sent me back to the start. When you go on to your website, the instructions are exactly the same as come with the product. I don’t know how I did it, but I managed it, but it was not a happy experience. My 93 year old mother was nonplussed by the efforts it took. So I invite you to ask someone to see if they can follow the instructions… I think you will be surprised!!”

Helpful Report

We're sorry to hear that our customer had difficulty with programming their remote control and also for getting technical support. We've recently (since this review was left) fully reopened our telephone lines after we had some issues with staffing due to COVID. We do also understand our customers concern with the instructions for this specific product, unfortunately, as a retailer, we aren't able to improve/change the manufacturer's instructions. We're always looking to improve the technical support we offer by phone and email and this should help reduce issues such as this moving forwards. Kind regards, the AlzProducts team

“Hi Thomas i am sorry to inform you but I posted back your product because of late delivery. The delivery day was Monday 15 November not Friday 12 November . When I made order on your website delivery day was 12/11/2021 .”

Helpful Report

We're sorry to hear our customer is unhappy with the delivery of their order. We've investigated this and found that the delivery was made within 3 working days of dispatch, however, it could be clearer on our website that orders must be placed before the cut-off to be made within 3 working days. We will make this clearer on our website and also have plans for further improvements to our delivery estimations for the new year. We will be providing this customer with a full refund and apologise for the problems with delivery. Kind regards, the AlzProducts team

“Great product & quick delivery”

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“Seems to be a company offering good products and despatch quickly. I’ll buy from them again is necessary”

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“Very good service and first class products.”

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“very clear day clock, good purchase”

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“Delivered promptly”

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“Useful selection of aids”

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“Excellent value for money and delivery service prompt would recommend.”

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“A handy easy to use pill case”

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“Great product to help an elderly relative who was struggling to navigate two remotes (sky/tv). Set up took some time as instructions could be better (took a while to realise you had to put sky channel numbers in ie 101 bbc, 102 bbc etc). Would recommend!”

Helpful Report

AlzProducts is rated 4.7 based on 4,167 reviews