Allied Vehicle Rentals Reviews

Name: Allied Vehicle Rentals
Rating: 4.51

4.5 Rating 454 Reviews

88 %

of reviewers recommend Allied Vehicle Rentals

Company Reviews

Metrics

4.5

Based on 454 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Location:

Moulsham Lodge Garage, Gloucester Avenue,
Chelmsford, CM2 9LG

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Allied Vehicle Rentals 5 star review on 17th July 2021

Ricard

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I hired a van for two days to help my son move into a new flat in central London. Halfway through the rental period the exhaust system failed. I was stopped by the police and ordered to park-up and arrange for the van to be recovered. Following Allied's recovery procedure I contacted the AA. It took the AA 18 hours to come and recover the van from the Elephant & Castle. While not blaming Allied for the shortcomings of the AA recovery service, I was not impressed by the fact that their vehicle maintenance programme is questionable plus the fact that I was not offered a refund on the rental fee.”

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Posted 6 years ago

Dear Tony, Thank you for your feedback. We are very sorry to hear your experience with Allied Vehicle Rentals was not satisfactory. Please be assured that all of our vehicles are regularly checked, but unfortunately unexpected breakdowns can happen at any time. Please accept our apologies for the poor service caused by The AA and the inconvenience this has caused you. Following your feedback we will look into the matter further to avoid this happening again. Kind regards, Allied Vehicle Rentals Ltd

Posted 6 years ago

“My own car was in the garage and I was going on holiday. My husband sourced this company for me. I hired a Ford Fiesta for 4 weeks one of which was spent driving round the Cotswolds. There was a generous mileage allowance. There was a warning light which related to a tyre sensor which they had ordered but was coming from Germany. I had no problems at all with the vehicle in fact I hired it for a further week until my car was ready. It was painless to do, I rang them up, they okayed it and I return the vehicle a week later. Excellent all round service. I would definitely use them again.”

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Posted 6 years ago

“Excellent customer service - really helpful and friendly. The minibus we hired was lovely. I have used Allied before and will certainly use again as my first choice when I need a vehicle again. Many thanks.”

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Posted 6 years ago

“Friendly, excellent value and always helpful”

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Posted 6 years ago

“Easy. Straight forward. Hassle free. Friendly staff in Chelmsford”

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Posted 6 years ago

“Good vehicles, wide rang of vehicles in stock, helpful friendly staff, competitive prices”

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Posted 6 years ago

“Great service”

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Posted 6 years ago

“Easy and quick! Nice to deal with! Always will use in future.”

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Posted 6 years ago

“Staff always friendly and helpful, vehicles have been reliable and the service has been hassle free.”

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Posted 6 years ago

“I was lucky to get a very new vehicle (17 seat minibus) which was perfectly clean and ready to go. Staff were friendly, efficient and helpful. Just one drawback - fuel on an empty to empty basis and it really was empty when I picked it up. Full to full works much better.”

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Posted 6 years ago

“Very helpful staff. Rented twice in February both went without any problems. Great vehicles.”

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Posted 6 years ago

“Basically the car was a good one but it was overdue a service by 3000 miles and engine management light was on so did not instill confidence in Allied. I would question their safety policy as I felt the was not safe.”

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Posted 6 years ago

Dear John, Thank you for leaving us a review. We’re sorry to hear that you have had a negative experience, we value our customer service very highly and hope we can address the issues below. The hired vehicle is less than 8 months old and has done 13000 miles. The service requirements for this specific car is every 24 months or 20000 miles. Unfortunately there was an issue with the light incorrectly displaying, however we did explain this to you as you came to collect the vehicle. Please be assured that the service indicator system has now been fixed. Please accept our apologies for any inconvenience caused and we invite you to get in contact with us if you would like to discuss this further.

Posted 6 years ago

“Quality service everytime I have used Allied’s Staff on point Fantastic customer care with a smile Highly recommend Regards, Eurolay Asphalt @ Rooofing”

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Posted 6 years ago

“Arranged to have the vehicle a day earlier, paid the appropriate fee, the van despite being relatively new was quite badly damage on most panels, went down the garage to fill prior to a long journey, handbrake wouldn't hold ( WTF) Took it back to the yard, Can't do anything mate, maintenance (at Chelmsford) is close now, Take a chance and drive it like that i was told...!!! ( No way ) Eventuality Sale staff tighten the handbrake cable themselves, Did notice one of the windscreen nozzles was blocked... All pointed to a lack of preventative servicing...especially the handbrake failure...”

Helpful Report

Posted 6 years ago

Dear Mr Skinner, Thank you for your feedback. We’re sorry to hear that you have had a negative experience, we value our customer service very highly and hope we can address the issues below. The hired vehicle is less than a year old and the handbrake was working correctly before being hired. Unfortunately however, this particular issue with the handbrake not holding is a known problem with this make of van and can often be caused by pulling up the handbrake too tight. We’re glad to hear that our staff were able to resolve the problem for you after our maintenance garage had closed for the day. Please accept our apologies for any inconvenience caused and we invite you to get in contact with us if you would like to discuss this further.

Posted 6 years ago

“Always reliable”

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Posted 6 years ago

“I left my passport in one of Allied's rental cars. I asked them to put it in a taxi and send it to Heathrow airport from Brentwood but they drove it to me personally at 7 o'clock at night to ensure its safety. Now that is what i call over and above excellent service. Thank you Allied”

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Posted 6 years ago

“cars are allways reliable but could be cleaner probable because always flatout”

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Posted 6 years ago

“Very good service”

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Posted 6 years ago

“Great customer service”

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Posted 6 years ago

“The van was ready when I arrived and the staff were friendly, but there was a warning light constantly on, which I was told to ignore. To be fair, we drove well over 200 miles in it and it was absolutely fine.”

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Posted 6 years ago

Allied Vehicle Rentals is rated 4.5 based on 454 reviews