Allied Vehicle Rentals Reviews

Name: Allied Vehicle Rentals
Rating: 4.51

4.5 Rating 454 Reviews

88 %

of reviewers recommend Allied Vehicle Rentals

Company Reviews

Metrics

4.5

Based on 454 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Location:

Moulsham Lodge Garage, Gloucester Avenue,
Chelmsford, CM2 9LG

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Allied Vehicle Rentals 5 star review on 17th July 2021

Ricard

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good customer service - I would use The company again.”

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Posted 4 years ago

“Had to wait 45 mins to get the vehicle. When we got it, the tred on the tyres was extremely low and did not look safe - I'm unsure whether it would have passed an MOT. The air con in the vehicle did not work.”

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Posted 4 years ago

Dear Anonymous, We apologise for the inconvenience you may have experienced. All of our vehicles are regularly checked and serviced. If you could please get in contact with us to let us know the vehicle you hired, we will be able to check this vehicle to ensure it is ok. Thank you.

Posted 4 years ago

“Really easy to pick up and drop off; best value for the weekend that I could find. Convenient opening hours and key drop arrangement. Did the job!”

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Posted 4 years ago

“Good service”

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Posted 4 years ago

“I took my Ford Focus in for a 10,000 mile service and MOT and the customer service was excellent. The mechanic fixed the broken interior light and the cost for the service and MOT was cheaper than quoted on the phone. I was able to get a courtesy car for use and I would have no hesitation in recommending Allied's servicing as a fast and efficient service. They stuck to my timing requirements and allowed me to drop off my vehicle on a Saturday and returned the car by the close of business on the Monday. Service history was stamped and updated officially. They even washed and hoovered my Focus. Thank you Allied for doing such a good job and the car drives much better than before!”

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Posted 4 years ago

“I advise people not to hire their 4.5 ton truck as the one we had was very stiff to get into gear, 1st and 2nd required 2 hands and reverse almost needed 2 people. Truck was also very dirty.”

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Posted 4 years ago

Thank you for your feedback i am sorry you have not had a good experience, regarding the 7.5 ton truck. If you would care to contact us so we can identify and check the vehicle. However all the Mercedes trucks can be a little stiff as it is a large truck. Getting them in to reverse can be a knack, if you are not used to driving a truck. We run a mix of both auto and manual 7.5 tons and all have been going out back to back over the last few weeks, no issues have been reported, all the trucks are inspected as per the 6 weekly PMI inspections as per the requirements of VOSA

Posted 4 years ago

“Been using allied for years now so it’s about time I let a review, Great company always do their best to accommodate on short notice Wether it be a car or van required Can’t fault them at all !! Thank you”

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Posted 4 years ago

“After booking a while ago, we were let down on our booking at the last minute by Allied which really messed us up for a pre-arranged delivery. It cost us an afternoon trying to sort it out and also cost us financially to have to sort something out at the last minute. Not great customer service from our point of view.”

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Posted 4 years ago

Thank you for your feedback. Unfortunately, the previous customer did not return the vehicle to us so we were unable to provide this to you. This was due to a late completion on a house sale and the customer had their belongings in that vehicle. As soon as we were aware of the situation we contacted you and offered an alternate vehicle. We apologise for the inconvenience but sometimes things are outside our control.

Posted 4 years ago

“Thanks for a the van today, clean friendly staff, normally hire from Hutton , went to Chelmsford today, same great service ! See you soon”

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Posted 4 years ago

“Hired a mini-bus to go to France with family. Excellent service as the manager arranged for me to collect on a Sunday at no extra charge as we had an early morning crossing. He also arranged with me to come in early to go through with me all the features on the bus and to check I was ok with driving abroad. Great service on return, easy drop off and no hassles. Was so impressed with service I booked my car in for a service. Always on time, easy opening hours so I could drop off on way to work and had a car hire ready for me. I was called to let know when my car was ready and when I got caught late at work, they arranged for someone to meet me at a suitable time. Excellent customer service. Thanks Paul and team, we will all be getting our car serviced at Chelmsford & I will use again for hire.”

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Posted 4 years ago

“The owner is rude over the phone when trying to make a booking. Just because he woke up wrong side of the bed. This has happened on numerous occasions. So in the end I stopped hiring.”

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Posted 4 years ago

“I booked a 9 seater minibus online and when I went in to collect it it wasn’t available so it was upgraded free of charge for a larger one. I was happy with that and the staff member at the Chelmsford branch was very helpful. Thank you and will use Allied again.”

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Posted 4 years ago

“I hired a transit van from Paul the manager/ owner at Brentwood and I wanted to say how happy I was with the service. I was delivering furniture to a once homeless man who was delighted with the outcome. Thank you for your kindness Paul. I will definitely be recommending you to all my friends. O(The website wouldn’t allow me to give service 5 * for some reason.)”

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Posted 5 years ago

“Brakes failed - narrowly avoided an accident. Luckily at 30mph and not on the motorway! My father in law hired a car for us on 18 July from the Brentwood branch. The next day I drove the car to Norfolk. I could hear a grating noise and it got very loud when braking. I could feel the vibration on the brake pedal. I called Allied on the 20th and advised them of the noise. As I was in Norfolk for a week on holiday, I was told that a mechanic would call and come by. No one called. I called Allied again on the 27th morning. I was told that the manager would call me back. No one called. On the 29th I drove to Lincolnshire. Still no one called. On 4 August, I was driving in Marlborough. I was braking for a pedestrian crossing in a 30mph zone. The car didn’t slow down. I did an emergency stop with the brake and saw (and felt) something fly out of the tyre. The car did not stop. It went past the pedestrian crossing. I had to pull the handbrake to stop the car. The pedestrians were scared. My wife was screaming and my children were crying. I was braking on amber. If I had arrived later and braked on a red light people would have been crossing the road. I would have hit them. I had been driving on motorways and country roads for days. The brakes could have failed then. My family and I could have been involved in a major accident. I drove to a safe place using the handbrake and called the AA. The AA repairman was shocked when he saw the brake pads and discs. His exact words were “who the hell serviced this car!”. He had to drive and get replacement parts. He came back and took of the brake pads. It was down to the metal. He had to hammer of the discs as they had eroded and were stuck. The disc was heavily grooved due to metal on metal contact I.e. pad had been worn down for awhile. The brake fluid container appeared empty. He had to push the fluid all the way back. This was a sign that the fluid had not been topped up. Also a proper service would have picked up the empty brake fluid container and replaced the pads and discs accordingly. The repair took 3 hours in total. Time I could have been on holiday with my family instead of waiting for a repair and counting my lucky stars that no one got hurt. Just after calling the AA I called Allied - no answer. I wrote an email detailing what happened. No response or a call to date. The car was not road worthy. The service has been non existent. I had to give one star in order to write this review. If I could, I would have given negative stars. I hope this is a one off incident for them. It could have been a deadly incident for my family and I.”

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Posted 5 years ago

“My dad hired a Nissan qashqai for our weeks holiday there was plenty of room in the back for 3 adults to sit comfortable and there was enough room in the boot for 2 wheelchairs, 3 medium sized suitcases and a hold-all. I highly recommending the car for a family of 5.”

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Posted 5 years ago

“My dad hired a Nissan qashqai for a week for Our holiday I was very pleased with the car because the boot was large enough to fit two wheelchairs plus 3 medium sized suitcases and a hold-all, there was plenty of room for 3 adults to sit comfortable in the back seat, I highly recommended the car for a family of 5.”

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Posted 5 years ago

“Always my first choice & been using their services for many years. Friendly, professional and unbeatable on rates. The option to return your vehicle and key drop in the evening makes a massive difference compared to other companies.”

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Posted 5 years ago

“I have been using Allied van rentals for over 10 years. They assisted me when I was moving into my first flat and I have used them over the weekend. This service is exceptional there minibuses are brand-new and high standard, I will continue to use them as I love the service and the staff are so supportive”

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Posted 5 years ago

“Thankyou for sorting out a hire van today, getting it from your other branch when we had been let down by another company. It was cheaper too!”

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Posted 6 years ago

“Absolutely disappointed. Was greeted Thursday morning at Brentwood by a miserable guy (Paul) who gave the impression he didn’t want to be there!, only to be told there was no van for us as it was dropped off at Chelmsford! NOT my problem. was told I would have to wait or go to Chelmsford to collect. I booked the van 3 weeks in advance to avoid any problems on the day of our move. Fortunately managed to find a local company willing to help us out at short notice. Will never use ALLIED again! What an unprofessional approach to logistics and customers.”

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Posted 6 years ago

Dear R. Paddock, Thank you for your feedback. We are very sorry to hear you've had a negative experience with Allied Vehicle Rentals. We regret that you were not prepared to wait a short while for a member of staff to fetch the van from our other premises and thus went elsewhere. Following your feedback we will endeavour to improve the efficiency of this particular service. Kind regards, Allied Vehicle Rentals Ltd

Posted 6 years ago

Allied Vehicle Rentals is rated 4.5 based on 454 reviews