Allied Vehicle Rentals Reviews

Name: Allied Vehicle Rentals
Rating: 4.51

4.5 Rating 454 Reviews

88 %

of reviewers recommend Allied Vehicle Rentals

Company Reviews

Metrics

4.5

Based on 454 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Location:

Moulsham Lodge Garage, Gloucester Avenue,
Chelmsford, CM2 9LG

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Allied Vehicle Rentals 5 star review on 17th July 2021

Ricard

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Do not use this company. Hired a minibus to use in Europe. The vehicle looked like it had been in a war zone. Not one bit of bodywork was dent free. Many parts missing, permanent alternator light on. I had no choice at no notice but to use it. Shortly into the journey a blocked fuel filter warning came up and could only just about get to 50mph most of the onward journey to Holland. Managed to improve it slightly after 2 lots of injector cleaner but still could hardly accelerate. Managed to get back to the UK after a very stressful drive. No answer to complaint email which is no surprise. To let someone drive a vehicle across Europe in something that isn't roadworthy is despicable. Outright thieves.”

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Posted 1 month ago

“Am upset with the company ... They charge me one extra day am still waiting on my money back and my 250 deposit money with they suppose to give it back in 7 business day a month later I still don't get any.. The employee stole from my wallet that I left on the jeep I did a report and they never did nothing about it when I have the driver as a witness cause he was the one who got them stealing and he got my jewelry back but they stole my money... I will share this every where that way they don't do the same to the next person”

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Posted 1 month ago

“From the minute we spoke to this company I knew they were amazing. When we walked into the showroom their warmth and personal skills shone through. Nothing too much trouble! I was poorly during rental and it wasn’t an issue to extend lease of can as we were moving. I had been let down by another company and I was stressed!!! Special thanks to Shelly!! I would have her work for me any day! Well done and thank you 👍👍👍”

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Posted 2 months ago

“The car was not ready whrn we arrived to the rental office. Due to lack of extra time, I had to take the car extremely dirty with the fuel tank almost empty (the empty light was on), and with the Oil change light also on. Even I point out these issues to be considered at the return time, I surprisely was charged an additional $210.00 due to "excessive dirt". But the must difficult part of the story, has been the claiming process. Nobody can do anything, Nobody knows who to scale up the problem, Nobody knows how to proceed with the claim. Summary: The worst var rental company I've ever used. Not recommended at all.”

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Posted 1 year ago

“No contact to inform that no car available, phoned to find out if everything was ok. Then told that no car was ready for me, also needed to pay for rental for my wife's carer as website says you can hire a car with someone else paying, this is not correct you need to add the person as a named driver, which incurs an extra charge , very very bad website if you search for a car and none are available there should not show any car available on the site, rather than lead people on to think that there are cars available.”

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Posted 1 year ago

“The most atrocious customer service I have ever received . Hired a mini bus for a long weekend trip ,45 minutes after leaving engine warning lights came on and van wouldn't rev above 2000rpm ,soon being overtaken by everybody. Got through once to someone who had no clue and then called many Times more, no answer including recovery line. Got to destination after 8 hours of extremely caution driving , couldn't use anymore - hills too much,left messages again saying would have to leave van if no response ,guess what no response !! Brought van back Monday very slowly ,called on the way ,nothing and left it with some guy who said "sorry chap, didn't know nuffink about it" obviously no offer of compensation -please never use this shower of cowboys who are happy to take your cash to drive dangerous Unroadworthy vehicles- they should be shut down immediately.”

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Posted 1 year ago

“Absolutely shocking company!!! Husband hired a mini bus which wasn’t even roadworthy, engine light on the whole time and every call and voicemail ignored. Even the emergency number didn’t work. Should be stopped from renting out vehicles. Absolute cowboys! Avoid avoid avoid!!!!”

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Posted 1 year ago

“DO NOT USE THIS HIRE COMPANY. They may be slightly cheaper than others but they are so unprofessional, the vans are mostly not road worthy. They take your money and refuse to refund. Absolute con artists! The rest of the reviews seem to point to the same issues!!! Will be reporting them to the ombudsman.”

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Posted 1 year ago

“I rent a 4 door car more than 2 month and i return the car without any problem no crash no parking violations etc. and allied car rental don’t return yet my $250 deposit im very mad i call a several times and nothing happens. Very bad service.”

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Posted 1 year ago

“Booked a minibus for today way back in January, got a call this morning, 18th March, to say that the vehicle wasn’t available and that was it, no options, no replacement, a family day ruined. I am absolutely gobsmacked at the incompetence and lack of professionalism from a company I have used on several occasions, never again. Please think twice before booking with Allied, make sure your plans for the day are flexible.”

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Posted 1 year ago

“I tried to book a car twice and the 10% deposit was taken from my account twice and then the reservation was canceled and the money was not returned to my account after canceling the reservation”

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Posted 2 years ago

“I booked a car for collection on Sunday (June 19th), you are told to collect from the Brentwood office between 9-9.30 a.m. Nobody turned-up until 11.10 a.m., and then only because one of the customer's wives had done a lot of detective work on the phone to contact the only, the main office numbers got nowhere. The owner and his assistant arrived without a word of explanation or apology, and when I deigned to query what happened I was told I had a 'bad attitude' because I was unhappy with the 'service'. A mickey mouse company where the owner seems to think you should be grateful he bothered to show up. Avoid.”

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Posted 2 years ago

“Allied assured me when I hired a van on a Saturday that I could post the keys through the door in an envelope and that I would not be charged for a 2nd day. I did as they said. They then charged me for a 2nd day. They are dishonest. I will never hire for these crooks again, and I would dissuade anyone from hiring them on a Saturday especially.”

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Posted 2 years ago

“Fantastic friendly and professional service. No hidden costs and great car. Highly recommend them and I will definitely use them again.”

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Posted 2 years ago

“We have always used Allied for van hire and as much as the vans are a little dirty and could do with a clean the service and value for money has always been really good so we decided to try them for car hire, NEVER again! We booked a vehicle for my daughter based on what she was told over the telephone was available and received email confirmation including reg number of a 2008 Peugeot '21 plate vehicle. On the day when my daughter went to collect she was told the previous booking had been extended and the vehicle was no longer available, we was palmed off with a tatty Astra that had a problem with the locking system, the dash was showing a problem with the wheels/tyres and generally the vehicle needed some serious TLC (dents/scratches in nearly every panel). When complaining and asking to speak to a manager the staff were far from helpful. When we asked why they extended a booking if they knew the vehicle was booked out to a different customer the gentleman said there is no guarantee of what vehicle you will get on the day. If you book a new 2021 plate vehicle and then end up being given a tatty Astra that is not acceptable in my view. I would seriously think twice about using Allied for car hire and we definitely WILL NOT be using them again.”

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Posted 3 years ago

“Great service with a wide range of vehicles available. Easy key drop-off if you want to return out of hours. Made my house move that little bit easier. 👍🏻”

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Posted 3 years ago

“Booked a car, but they never confirmed booking, they don’t answer the phone. I left a message but they never returned the call. Very poor customer service.”

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Posted 3 years ago

“Quick and Easy to book and pick up. I was allowed to return the vehicle to another town, good communication. Minimum red-tape. Recommend it.”

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Posted 3 years ago

“I've been very fortunate that Allied have had vans available at really short notice on several occasions, and the online booking system is pretty simple to use. Van models and dimensions are given, which helps, and if the van size booked isn't available they call to let you know and either let you scale down, paying less, or scale up at no extra cost. Collection is easy and social distancing has been put in place (Brentwood branch), and dropping off can be done at any time before your deadline by using a key safe. Very convenient!”

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Posted 3 years ago

“I have used Allied vans hire for while my van was in service . Very good prices , good insurances, vehicles run excellent. free carpark near by. 5 stars”

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Posted 3 years ago

Allied Vehicle Rentals is rated 4.5 based on 454 reviews