Allergy Cosmos Reviews

Name: Allergy Cosmos
Address: Unit 42, Battersea Business Centre, 99-109 Lavender Hill, London, SW11 5QL, London
Rating: 4.85

4.9 Rating 1,353 Reviews

100 %

of reviewers recommend Allergy Cosmos

4.9

Based on 1,353 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

02031760713

Email:

info@allergycosmos.co.uk

Location:

Unit 42, Battersea Business Centre, 99-109 Lavender Hill, London, SW11 5QL
London
SW11 5QL

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Allergy Cosmos 5 star review on 23rd September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Partner smokes a lot so the machine is great0”

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Posted 6 years ago

“My order arrived the next day, without extra cost!”

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Posted 6 years ago

“PROMPT AND QUICK SERVICE BUT SMOKE STOP FILTERS ARE A LITTLE BIT PRICEY THE FILTER IS VERY GOOD WITH THE SMOKE STOP FILTER AND TRAPS A LOT OF DUST TOO”

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Posted 6 years ago

“Prompt delivery, very good product, would recommend to anyone.”

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Posted 6 years ago

“Good products backed up with excellent service. Have regularly purchased them for four years and recommend them.”

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Posted 6 years ago

“Love your product. However, delivery wise it was a disaster! The parcel was left outside a completely different address two miles down the road. Luckily our Postman saw it and brought it with him on his round. He always goes above and beyond. Parcel was correctly addressed so this is not your fault, but that of the carrier.”

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Posted 6 years ago

“We have been a customer for many years. Service is first class and very knowledgeable if you have any questions.”

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Posted 6 years ago

“Excellent service, just a shame that replacement filters are so bloomin expensive! Not allergycosmos’ fault though.”

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Posted 6 years ago

“Always great service. My filters arrived the next day.”

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Posted 6 years ago

“I sent two messages on allergy cosmos website which remained unanswered after two weeks asking for advice on which i.q. Air appliance to buy to remove benzyne, formaldehyde and other voc's from my home. Due to the current vogue of suburbanites burning wood in their stoves my local air quality is terrible. I bought 5 x i.q. Air pro plus purifiers, £(4,500) plus the new small bedroom device personal zone protector, and their air quality home monitor only to find out that the i.q. Pro plus 250 doesn't make your home totally safe airwise at all, since it doesn't screen toxic gases in wood-smoke from the air, just particles 2.5. I simply wanted someone at allergy cosmos to advise me which of their products would top-up my already considerable investment in home air quality equipment. The layout of the on-line site is amateurish with a tiny little box at the bottom for one to submit their question and when you do submit a comment it, out the blue, it promptly tips you out of the thread. Allergy cosmos products are excellent, but the on-line support, and presentation of it's slightly baffling site is disappointing when you consider that their returns, filter-ordering procedures and telephone one-to-one contact is, I've found, so excellent. Could someone at allergy cosmos please enter their on-line staff workroom and wake everybody up. 24th October 2018 I was delighted to receive a telephone response to my original review above from chris, one if the testers, i believe, from allergy cosmos. The health pro plus was the correct choice (5 of them) i made to cope with the mass stupidity of neighbours heating their home by burning wood. The middle classes have given up smoking in public places for health, so now it is okay to poison the air with seriously damaging wood smoke. I digress I have changed my rating from 0 stars to five stars for the products themselves. I bought an i.q. Air quality monitor and it is marvellous to watch the particulate level in my home fall from a dangerous 200 to the level of zero within 10 minutes of putting my iq health pro's on (just 2 of them) at a maximum 6. I recommend anyone suffering from neighbours' indifference to poisoning the air to buy a health pro plus 250 and simultaneously, an iq air quality monitor. The 2 really belong together, and help to save filter life as it is easier to gauge the necessity of putting the purifiers on and at what speed to deal with pollution levels in the home. Having said my piece about these life saving, sanity saving, purifiers i also must add that it is not acceptable for a quality company like allergy cosmos to allow the chat service to be as hit and miss as it is. The comprehensive explanation i received today from chris could have been avoided entirely if the on-line chat staff could be TRAINED to cover for one another during staff absences and ensure that all their customers seeking advice are able to receive that advice promptly. However, thank you chris, and i wholeheartedly endorse the iq health pro plus 250 as the absolute best in the world.”

Helpful Report

Posted 6 years ago

Dear Mr. T, Thank you for your feedback. I am very sorry to hear that your chat wasn’t answered on time. If someone is not responding right away please feel free to call the office as there is always someone available to answer the phone to either help you directly or take a message. Alternatively, you can of course also email us your inquiry and we should get back to you within 24 hours during weekdays. On weekends it might take a little bit longer depending on the nature of your enquiry. If there is anything else I can help you with please do let me know. Kind regards, Yohanna Hansen

Posted 6 years ago

“From point of contact to receiving goods was very quick with no complaints apart from the fact that I did not receive a confirmation of my payment for goods which I would have liked as it was quite a large sum of money My IQ Air arrived very quickly and apart from having to ask a couple of Questions to the technical team - all was well. As I have only been using this for 2 days , I reserve judgement as to its efficiency but as a similar thing (BlueAir) was recommended by my brother in Australia, I have every faith that it will work. Thank you Allergy Cosmos”

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Posted 6 years ago

“From start to finish very professional service, delivery on time, packaged well. Excellent product knowledge from the team. IQAir 250 really has improved our air quality.”

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Posted 6 years ago

“Good price and fast delivery.”

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Posted 6 years ago

“Quick delivery and the most reasonable price I could find. Couldn't fault it as the filters I bought aren't as cheap with other suppliers. Thank you and will use you again.”

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Posted 6 years ago

“Excellent website. Very friendly efficient customer aftersales service”

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Posted 6 years ago

“Good service”

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Posted 6 years ago

“Friends, Perfect service and delivery as always for our Blueair air filter replacements. Super fast, delivered when promised, and impeccably packaged. Many thanks on behalf of my entire family.”

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Posted 6 years ago

“Great service”

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Posted 6 years ago

“Very good service on the phone, excellent. Think the filter was little dearer than some places maybe. very happy over all. Thank you”

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Posted 6 years ago

Dear Ms. W, Thank you for your review. We just checked and could not find a cheaper supplier then us. Nevertheless, if you ever see a product that is offered by an authorised dealer for less, please do get in contact with us and we will beat the price for you. Thank you. Kind regards, Yohanna Hansen

Posted 6 years ago

“Prompt service can’t imagine life without my Blueair purifier”

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Posted 6 years ago

Allergy Cosmos is rated 4.9 based on 1,353 reviews