Allergy Cosmos Reviews

Name: Allergy Cosmos
Address: Unit 42, Battersea Business Centre, 99-109 Lavender Hill, London, SW11 5QL, London
Rating: 4.85

4.9 Rating 1,353 Reviews

100 %

of reviewers recommend Allergy Cosmos

4.9

Based on 1,353 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

02031760713

Email:

info@allergycosmos.co.uk

Location:

Unit 42, Battersea Business Centre, 99-109 Lavender Hill, London, SW11 5QL
London
SW11 5QL

Write Your review

Tell us how Allergy Cosmos made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Allergy Cosmos 5 star review on 23rd September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic swift service as always”

Helpful Report

Posted 6 years ago

“I shipped an IQ air purifier PREMAX filter. The new filter was shipped within two days and detailed instructions were included. I'm very happy to put in the new white filter for the black filter. Thank you.”

Helpful Report

Posted 6 years ago

“Easy ordering system, quick delivery. I was notified of the delivery time on the day by text (it specified the particular hour), and this would have been very helpful to know when ordering.”

Helpful Report

Posted 6 years ago

“Efficient firm; quick delivery; cannot say anything about the product, which was bought on the basis that the representations made must be correct; cannot therefore say whether this is the best product or compare it with its rivals.”

Helpful Report

Posted 6 years ago

“Excellent fast delivery service. Well packed.”

Helpful Report

Posted 6 years ago

“very expensive but always prompt dispatch and good quality products”

Helpful Report

Posted 6 years ago

“Merchandise was quickly delivered, as expected”

Helpful Report

Posted 6 years ago

“Service from Allergy Cosmos has previously been OK. But this time their chosen courier left my order outside and it rained heavily. The replacement filter was sent in just its own cardboard box which was soaked right through. As a result this filter has never performed properly. Contacted Allergy Cosmos, but ended up having to write off this £100 filter.”

Helpful Report

Posted 6 years ago

“Yohanna was very knowledgeable about the different air purifiers she was selling which helped me to decide which one to buy. Process was simple, efficient and fast. delivery arrived withing two days. will defintely purchase again from Allergy Cosmos.”

Helpful Report

Posted 6 years ago

“UK Mail sent a text saying it will deliver after my office has closed. Then it said it left a card but didn’t. I tried to contact them but only option is a comment box on their website. If they are planning arrive that late past 6pm, I told them via this comment box on their website, to deliver to my home address. UK Mail said that it can’t. Today is 19 May. Their Website tracking and phone automated system still says the parcel is EXPECTED to be delivered on 18 May, yesterday. Throughout this ordeal, I’ve also reached out to you, Allergy Cosmos. But my call gets answered each time by a different person, they subsequently take my information and tell me that someone will call me back. But of course no one calls me back. I hereby request a full refund immediately. The order number is: 100028920. Sincerely Soo Shin Kobberstad”

Helpful Report

Posted 6 years ago

Dear Ms Kobberstad, Thank you for your feedback. I am very sorry to hear that UK Mail was not able to reach you when they attempted to deliver your order on Wednesday at 17:32 and Thursday at 16:52, and did not - as you said - leave a calling card. Not leaving a calling card is obviously not acceptable and we will raise a complaint on your behalf with UKMail. Regarding your calls to us on Saturday and my colleague's call back to you on Sunday: unfortunately our ability to redirect or rearrange deliveries over the weekend is very limited and most issues like these have to be worked out the following Monday. However, that has more to do with limitations on UKMail’s end then ours. If you have certain currier companies that you prefer over others, then please do let us know. We will do our best to see if we can accommodate your preferences. Kind regards, Yohanna

Posted 6 years ago

“I order my filter every three months. I find the web site very easy to use and my order is placed effortlessly. My filter arrives within a couple of days. I would recommend Allergy Cosmos for filters and air purifiers.”

Helpful Report

Posted 6 years ago

“They make good products and are helpful and efficient when it comes to spare parts.”

Helpful Report

Posted 6 years ago

“Very helpful comparative advice and recommendations”

Helpful Report

Posted 6 years ago

“I am completely satisfied with the service I received. Staff are helpful and answer all questions and concerns with knowledge.”

Helpful Report

Posted 6 years ago

“I joined back when one person ran it all. The service just keeps getting better. The website is great with lots of detailed information to help you pick the right equipment. The prices are reasonable as well. If you have any questions they are very supportive.”

Helpful Report

Posted 6 years ago

Dear Mr D., Thank you for your review and your loyalty! It means a lot to get positive feedback from long standing customers. We will keep working hard to provide you with the very best information, products, and service. All the best wishes, Yohanna

Posted 6 years ago

“delivery fast and great product!”

Helpful Report

Posted 6 years ago

“Excellent service. Wonderful product.”

Helpful Report

Posted 6 years ago

“We have had a problem with formaldehyde in our offices which local and national government departments and ministers showed little interest trying to substantiate where they emanated from. Realising it was something we had to manage, we came upon the products provided by COSMOS Allergy and their Swiss made Chemisorb air purification machines, which have remedied the problem.”

Helpful Report

Posted 6 years ago

“Swift delivery, good product”

Helpful Report

Posted 6 years ago

“By sending me a record of all my purchases”

Helpful Report

Posted 6 years ago

Allergy Cosmos is rated 4.9 based on 1,353 reviews