Allegro Music Reviews

Name: Allegro Music
Address: Allegro Music, 95 High Street, Chelmsford, Essex
Rating: 4.83

4.8 Rating 1,785 Reviews

96 %

of reviewers recommend Allegro Music

Company Reviews

Metrics

Info

4.8

Based on 1,785 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01702 334488

Email:

websales@allegromusic.co.uk

Location:

Allegro Music,
95 High Street,
Chelmsford
Essex
SS0 7JG

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Allegro Music 5 star review on 28th September 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Allegro Music gave me a very good part-exchange price for my Tyros 5, Chris delivered my new Genos 2 on time and set it up for me. I must say I have found the Genos 2 sound is very good especially the organ voices. But actually creating new styles and managing “Playlist” far more complex than Tyros 5. Ben is very helpful so I’ll be picking his brains sometime soon. Overall, Genos 2 is a vast improvement over Tyros 5. Ian Boder.”

Helpful Report

Posted 10 months ago

Thank you for leaving us a review Ian. We're pleased to hear that you're enjoying your Genos 2, you will be a pro in no time! But of course, if you have any questions about anything, please don't hesitate to contact us. We will always be here to help with any queries you may have.

Posted 10 months ago

“I bought a yamaha keyboard from Allegro and love it. It is perfect for me. The advice that I was given in the shop about different keyboards was very good and helped me to decide which one to buy. I am very pleased that a stand, stool, pedal and headphones were included in the price too.”

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Posted 10 months ago

Thank you for leaving us a review Katie. We are pleased to hear that you're enjoying your Yamaha Keyboard. If you have any questions, please don't hesitate to contact us. We will always be here to help!

Posted 10 months ago

“Allegro part-exchanged various musical equipment for a Genos 2. I can now play those Spaghetti Western themes - something I’ve always wanted to do.”

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Posted 10 months ago

Thank you for your review Graham. We hope you're enjoying your Genos 2!

Posted 10 months ago

“Service was reasonable and the items came well packaged. Unfortunately 1 of the items was damaged , however when I contacted Allegro Music they were quickly on the ball and sorted the problem out. Also there was a mix up in the courier’s warehouse and it took 3 days to eventually get it sorted. However once again Allegra Music dealt with it quickly and everything is good now. Would highly recommend Allegro Music as despite a few hiccups the service and help was very good.”

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Posted 10 months ago

Thank you for your review. We are extremely sorry if you had to experience any mix ups or problems but I am glad to hear that they were quickly resolved for you. If you have any questions in the future, please don't hesitate to contact us. We will always be here to help!

Posted 10 months ago

“I was impressed by the personal level of customer service. I have dealt with this company before and find them to be honest about pricing policy and quick to contact you if there are any problems with shipping and delivery. All in all I would recommend them.”

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Posted 10 months ago

Thank you for leaving us a review. We hope you're enjoying your new instrument and if you have any questions in the future, please don't hesitate to contact us. We will always do our best to help!

Posted 10 months ago

“Extremely helpful, answered all questions and provided great customer service.”

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Posted 10 months ago

Thank you for your review. We will always do our best to help!

Posted 10 months ago

“Great service, piano delivered when they said and we are really happy with our purchase.”

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Posted 10 months ago

Thank you for your review Roger. We are pleased to hear that you're happy with your Piano. If you have any questions in the future, please don't hesitate to contact us.

Posted 10 months ago

“Good service, prompt delivery. Very happy with my purchase.”

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Posted 10 months ago

Thank you for your review. We are glad to hear you're happy with your purchase.

Posted 10 months ago

“So friendly and helpful! Repairs are brilliant and very quick. Great selection of pianos for different price ranges.”

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Posted 11 months ago

Thank you for leaving us a review Emma.

Posted 11 months ago

“I ordered my Genos 2 towards the end of December with an excellent and generous part exchange allowance for my exisiting Genos 1. It could only happen to me (you could not make this up!) that I ended up visiting our local hospital on new years eve day with a severe ear infection in both ears where most of my useful hearing was absent with itnitus! This also made the sounds of my existing Genos 1 sound very strange. The doctor said that while my heading would probably return, there was no gurantee if it would or to what degree. I had to contact Ben to explain the circumstances and he soon replied that he would freeze my account including the genrous part ex, as long as required and in the worst case, give me a full refund and cancel my order. Well, me hearing did fully recover after acouple of weeks, so I was able to proceed with my order. Even though the part ex value had fallen, Ben still allowed my orgional full amount in part ex. I even had a recent staff delivery even living 200 miles away in North Yorkshire! My thanks to Chris who had a long drive! Also thanks to Ben for quickly resolving my unusual issue. Great service, and I am more than happy to recomend Allegro music for thier musical instument needs. Rod, Harrogate.”

Helpful Report

Posted 1 year ago

Thank you for leaving us a review Rod. We are pleased to hear about the positive experience you had with us and it's great to hear you now have your Genos 2. We hope you are enjoying it. If you have any questions in the future, please do not hesitate to contact us, we will always be here to help!

Posted 1 year ago

“Excellence in both customer service and product delivery time, Libby provided constant updates and provided a timed next day delivery for my Yamaha ES8, which arrived securely packed and in prestige condition. I would highly recommend purchasing your next musical instrument from Allegro Music.”

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Posted 1 year ago

Thank you for leaving us a review Stacey. We hope you're enjoying your ES8!

Posted 1 year ago

“Great company fast and friendly service. product Yamaha Genos 1 PWO 100% Product. Sales Rep :Ben Maskell from tHE MUSIC shop Westciff on sea Essex SSO 7JG will be using the shop again in the future”

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Posted 1 year ago

Thank you for your review Mark. Enjoy your Genos 1!

Posted 1 year ago

“Ben Well mannered was very helpful and did all he could to help get me a Geno 1 the price was a bargain. and came as ordered with a free flash stick loaded with Yamaha goodies.. I will be using this company again 100% friendly service. the Genos 1 was in good condition and extra speakers I ordered are a Fantastic sound all the function and menus are so easy to use. I would recommend this shop Allegro Music 100% for fast and friendly service ;D Thank you so much guys and the very best of luck with sales.. kind regard from Mark Peterborough PE2 8QZ”

Helpful Report

Posted 1 year ago

Thank you for leaving us a review Mark. We are pleased to hear that you're enjoying your Genos 1! If you have any questions in the future, please do not hesitate to contact us... we will always be here to help!

Posted 1 year ago

“Brilliant p/x price. Excellent service throughout and indeed after. Thoroughly recommend. Certainly deal with them all again”

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Posted 1 year ago

Thank you for leaving us a review Brian. We're pleased to hear about the positive experience you had with us!

Posted 1 year ago

“Allegro made me an offer that was a little lower than some others but I accepted for the convenience of their collection service and strong customer ratings. Having packed up my digital piano and moved it to the ground floor of my building at Allegro's insistence, despite having a paralysed hand, the 2h collection window came and went. I had to haul the piano - literally singlehandedly - back up the stairs to my flat. The driver arrived more than 2 hours late and then wouldn't provide a collection slip for the piano. He was late, wasn't in a uniform, and refused to show me his work ID. All of this made me worry it was a scam collection, which I explained to the driver, but he offered no reassurances whatsoever. Considering the item's value, I wasn't happy to proceed with the collection. As soon as I closed my door, the driver loudly shouted "c*nt" through it and slammed the door to the building. I raised this incident with Allegro to arrange another collection window and make them aware of their contractor's actions. They were mildly apologetic while defending the courier as a company they've worked with for years. Another three 2h collection windows were booked with the same courier. Despite being present for each one, no one called to collect the piano. No one phoned me to double check if I was home either. On the morning of the fourth collection booking, I emailed Allegro confirm the collection and say I'd be home. The collection slot came and went. Allegro responded at the end of the day to essentially say they believed the courier's version of events (which was never relayed to me) and I'd have to arrange collection myself and they would add £15 to the purchase price. Unlike the courier company and driver, I have nothing to gain from skewing the facts. The whole thing was hassle from start to finish even without vague accusations of lying and being called a c*nt. Overall, this was a truly bizarre and unpleasant experience.”

Helpful Report

Posted 1 year ago

Thanks for your review Aiden. We feel it only fair to point out that you approached us to purchase your Piano, the decision to do that was totally yours. We buy Pianos everyday of the week and never, and we really do mean never has our courier of over ten years sent a message back about a collection with such a strong message of shock of how they were treated. Of course we know everything is subjective, and whilst you have given us a one star review, we feel other customers will look at that review against the rest we have and draw their own opinions.

Posted 1 year ago

“Allegro were so helpful I decided to get back into music having not played a note in almost 30 years I was given advice on what was available within my budget As I live in Lincolnshire they even drove all the way up here to deliver it and arrived early Excellent service from extremely friendly helpful and professional staff definitely award them 100% Thank you Allegro”

Helpful Report

Posted 1 year ago

Thank you for your review Sue. We are pleased to hear about the positive experience you had with us, we're glad that we were able to help! We hope you're enjoying your new piano and if you have any questions in the future, please do not hesitate to contact us.

Posted 1 year ago

“Allegro arranged for Yamaha to deliver my CVP909 piano on time and it was easy to get in touch with Allegro to ensure my stool came by separate delivery”

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Posted 1 year ago

Thank you for leaving us a review!

Posted 1 year ago

“Allegro gave me a good trade in deal on my old piano. My new purchase turned out to be not what I had hoped, so I came clean to them, not knowing what to expect. I'm so glad I did as I now have a piano I love, and a cash adjustment which I didn't expect. Thank you Ben and Chris! Colin White”

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Posted 1 year ago

Thank you for leaving us a review Colin. We're pleased to hear that you are loving your new piano! If you have any questions in the future... please do not hesitate to contact us! We will always be here to help.

Posted 1 year ago

“It is sad now days customers service is very rare , but Ben and he’s team at Allegro could not be more helpful, there support and there willingness to help with any problems you might have is exceptional, BRILLIANT”

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Posted 1 year ago

Thank you for your review Barry, it is appreciated!

Posted 1 year ago

“Allegro not only supplied my product, and at a good price compared to others, but did it swiftly, delivery was a breeze and early than expected.”

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Posted 1 year ago

Thank you for leaving us a review!

Posted 1 year ago

Allegro Music is rated 4.8 based on 1,785 reviews