Alie Street Reviews

Name: Alie Street
Address: Typhoon Building, Oakcroft Road, Chessington
Rating: 4.94

4.9 Rating 424 Reviews

99 %

of reviewers recommend Alie Street

4.9

Based on 424 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

020 8397 6920

Email:

hello@aliestreet.com

Location:

Typhoon Building, Oakcroft Road
Chessington
KT9 1RH

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Alie Street 5 star review on 9th November 2024

Ulrike Hohmann-Fischer

Alie Street 5 star review on 25th October 2024

Eugenia Andreadis

Alie Street 5 star review on 1st September 2024

Elise Ripley

Alie Street 5 star review on 5th August 2024

Claire Livingstone

Alie Street 5 star review on 3rd June 2024

Lorraine Mort

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi have bought this dress for my partner she absolutely loved it we are getting married next may many thanks Paul & joan”

Helpful Report

Posted 3 years ago

“An extremely good experience from start to finish! Beautiful dress, gorgeous quality. I ordered two sizes at the same time as I wasn't confident on fit and returned one dress in due course. Needn't have bothered as size guide very accurate! Returns process easy peasy. Great communication too with multiple email notification and tracking etc provided. Dress came in robust box all beautifully folded and wrapped in tissue etc. Also included was good return packaging if needed. Highly recommended :)”

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Posted 3 years ago

“I purchased the Claudia Lace Gown. What can I say.... a truly stunning dress!!!!. The fit was perfect. Regarding the customer service/price I would give 10 stars if I had the option. I would highly recommend to anyone and everyone. Alie Street go over & above anyone's expectations. Jeanette 08/04/21”

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Posted 3 years ago

“Michelle at Aliestreet responded straight away to my email with such helpful information. Not sure whether I'll place an order yet. But 5 stars based on excellent customer service. Thank you”

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Posted 3 years ago

“Alie Street is amazing to work with!! I had been searching for my wedding dress and stumbled upon their website. I immediately fell in love with one dress and ordered it. It arrived at my door (in the US) in a matter of days. I was blown away by how fast it came! I tried on the dress and it wasn’t what I had envisioned. There was nothing wrong with it at all, it just didn’t fit how I thought it would and that was my fault. So I picked out a similar style with a slightly different fit and returned the first dress. My return was processed and I had the new dress in my hands within a week! I ended up getting the wrong size on the new one, as it was a little snug, so I ordered a size up to compare. It arrived quickly and was The Dress! I returned the smaller size and had my return show up in my bank account in a matter of days. I have never worked with a company that is so efficient like that! (Especially when I would’ve understood if it took awhile because it was international.) The dress is gorgeous and I can’t wait to walk down the aisle wearing it in a few months!! The quality and price can’t be beat either. I will definitely be back to Alie Street and recommend it to friends!”

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Posted 3 years ago

“Gorgeous wedding dress that fits beautifully. The whole process was excellent, including quick dispatch, communication, returning and refund, thank you so much”

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Posted 3 years ago

“By far the best customer service experience I ever had in my live. I bought 3 bridal dresses to choose one and all 3 were stunning! I have tried so many expensive dresses and ended up finding affordable and beautiful dresses not to mention the quality. I’m in love with my dress and would recommend Alie Street a million times!!”

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Posted 3 years ago

“My dress arrived beautifully wrapped in tissue paper and box”

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Posted 3 years ago

“Excellent customer service. The dresses are sent beautifully packaged, showing the care that the company has for their products. The first dress was too small despite the 'give' in the fabric.They offered to custom make the dress, if it was the perfect one, even though it wasn't on their website in the larger size. I tried a different style and it was sent very quickly without waiting for the first to be returned. This fits beautifully and is exactly what I want for my daughter's wedding. They have also provided a small amount of matching lace that I requested so that I could trim a hat to match. The price difference was refunded to me very quickly on receipt of the first dress being returned. Overall what can only be described as good, old-fashioned customer service. Thank you Michelle and Alie Street.”

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Posted 3 years ago

“My friend was struggling to find a dress for her wedding as she is quite big at the top. I came across your website and we ordered a dress and it fitted perfectly and she looked beautiful thank you”

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Posted 3 years ago

“Quick & professional service. Loved my dress, superb quality. Will definitely buy from Alie Street again”

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Posted 3 years ago

“Absolutely superb customer service from start to finish. Truly the best in the land! Everything Alie Street promised to do they delivered perfectly. It is refreshing to see that proper, polite, prompt service is back in fashion. Please don't change a thing. Thank you Michelle, for making my Alie Street shopping experience the best I have ever known. Passing on 5 star recommendation will be my pleasure”

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Posted 3 years ago

“I requested advice re sizing and received a useful reply very promptly. I ordered 3 dresses to try on. They all arrived very quickly, attractively packaged. All three dresses were well made and very good value. None of the dresses were creased. I chose the Claudia Lace Gown. The photo on the website doesn't do it justice. I am 6ft tall. The dress hangs just above my feet, allowing my shoes to be seen. The lining fabric is soft and ensures the 'lace' floats over any lumps and bumps I prefer to hide, giving me a nice shape. I am looking forward to wearing my dress.”

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Posted 3 years ago

“I am so happy I found Alie Street. They could not have been more helpful. I never expected to be buying a wedding dress on line, but needs must in these strange times. NOTHING was too much trouble. 3 dresses sent then another, dresses returned and another sent. All dealt with speedily and with most pleasant emails from Michelle. I would not hesitate to recommend them and I have the perfect dress. Huge thanks to all concerned. I will definitely use again when looking for an occasion dress and recommend to others. A very happy experience all round. THANK-YOU”

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Posted 3 years ago

“I was looking for a dress for my rehearsal dinner and found many options with Alie Street. Since it’s all online I had questions on fit and return policy. The customer service with Alie Street was superior. They were always quick to respond, kind, and knowledgeable. Also, the dress I chose is absolutely gorgeous. This was my first time using this company too and I would shop here again! Thank you!”

Alie Street 5 star review on 18th February 2021

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Posted 3 years ago

“Love love love my wedding dress! I had the idea, searched the web, and knew it was the dress for me when I saw it. I ordered 2 styles -- and stuck with the first one. Returning the other one was so easy. My wedding is not until September...I can't wait!”

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Posted 3 years ago

“Incredibly efficient service and beautiful well made quality dresses. I can’t wait to wear my wedding dress, it’s exactly what I wanted; stylish and elegant with not too much fuss.”

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Posted 3 years ago

“Ich bin sehr glücklich mit diesem Kleid. Die Größe passt perfekt, die wunderschöne Spitze ist elastisch und macht das Kleid deshalb auch sehr bequem. Ich werde sicher wieder bei Alie Street bestellen. Das bestellte Kleid kam sehr rasch und ohne Versandkosten.”

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Posted 3 years ago

“It was my first time using Alie Street and I would give 6 stars if I could. The customer services team are first class, they respond very, very quickly in a friendly professional manner and the delivery itself was equally fast. The dress I ordered was exactly what I was looking for, quality, beautifully understated, flattering and all without breaking the bank. I couldn't ask for more and would have no hesitation recommending Alie Street.”

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Posted 3 years ago

“This was my first order with Alie Street and I am very impressed. I absolutely love my new Lila wedding dress. It's beautifully made and exactly what I was searching for. Alie Street customer service was wonderful. I emailed my measurements to customer service as I wasn't sure what size to order. With their recommendations, my dress fits me perfectly. Thank you Alie Street!”

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Posted 3 years ago

Alie Street is rated 4.9 based on 424 reviews