Alie Street Reviews

Name: Alie Street
Address: Typhoon Building, Oakcroft Road, Chessington
Rating: 4.94

4.9 Rating 458 Reviews

99 %

of reviewers recommend Alie Street

4.9

Based on 458 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

020 8397 6920

Email:

hello@aliestreet.com

Location:

Typhoon Building, Oakcroft Road
Chessington
KT9 1RH

Write Your review

Tell us how Alie Street made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Alie Street 5 star review on 13th March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“By far the best customer service experience I ever had in my live. I bought 3 bridal dresses to choose one and all 3 were stunning! I have tried so many expensive dresses and ended up finding affordable and beautiful dresses not to mention the quality. I’m in love with my dress and would recommend Alie Street a million times!!”

Helpful Report

Posted 4 years ago

“My dress arrived beautifully wrapped in tissue paper and box”

Helpful Report

Posted 4 years ago

“Excellent customer service. The dresses are sent beautifully packaged, showing the care that the company has for their products. The first dress was too small despite the 'give' in the fabric.They offered to custom make the dress, if it was the perfect one, even though it wasn't on their website in the larger size. I tried a different style and it was sent very quickly without waiting for the first to be returned. This fits beautifully and is exactly what I want for my daughter's wedding. They have also provided a small amount of matching lace that I requested so that I could trim a hat to match. The price difference was refunded to me very quickly on receipt of the first dress being returned. Overall what can only be described as good, old-fashioned customer service. Thank you Michelle and Alie Street.”

Helpful Report

Posted 4 years ago

“My friend was struggling to find a dress for her wedding as she is quite big at the top. I came across your website and we ordered a dress and it fitted perfectly and she looked beautiful thank you”

Helpful Report

Posted 4 years ago

“Quick & professional service. Loved my dress, superb quality. Will definitely buy from Alie Street again”

Helpful Report

Posted 4 years ago

“Absolutely superb customer service from start to finish. Truly the best in the land! Everything Alie Street promised to do they delivered perfectly. It is refreshing to see that proper, polite, prompt service is back in fashion. Please don't change a thing. Thank you Michelle, for making my Alie Street shopping experience the best I have ever known. Passing on 5 star recommendation will be my pleasure”

Helpful Report

Posted 4 years ago

“I requested advice re sizing and received a useful reply very promptly. I ordered 3 dresses to try on. They all arrived very quickly, attractively packaged. All three dresses were well made and very good value. None of the dresses were creased. I chose the Claudia Lace Gown. The photo on the website doesn't do it justice. I am 6ft tall. The dress hangs just above my feet, allowing my shoes to be seen. The lining fabric is soft and ensures the 'lace' floats over any lumps and bumps I prefer to hide, giving me a nice shape. I am looking forward to wearing my dress.”

Helpful Report

Posted 4 years ago

“I am so happy I found Alie Street. They could not have been more helpful. I never expected to be buying a wedding dress on line, but needs must in these strange times. NOTHING was too much trouble. 3 dresses sent then another, dresses returned and another sent. All dealt with speedily and with most pleasant emails from Michelle. I would not hesitate to recommend them and I have the perfect dress. Huge thanks to all concerned. I will definitely use again when looking for an occasion dress and recommend to others. A very happy experience all round. THANK-YOU”

Helpful Report

Posted 4 years ago

“I was looking for a dress for my rehearsal dinner and found many options with Alie Street. Since it’s all online I had questions on fit and return policy. The customer service with Alie Street was superior. They were always quick to respond, kind, and knowledgeable. Also, the dress I chose is absolutely gorgeous. This was my first time using this company too and I would shop here again! Thank you!”

Alie Street 5 star review on 18th February 2021

Helpful Report

Posted 4 years ago

“Love love love my wedding dress! I had the idea, searched the web, and knew it was the dress for me when I saw it. I ordered 2 styles -- and stuck with the first one. Returning the other one was so easy. My wedding is not until September...I can't wait!”

Helpful Report

Posted 4 years ago

“Incredibly efficient service and beautiful well made quality dresses. I can’t wait to wear my wedding dress, it’s exactly what I wanted; stylish and elegant with not too much fuss.”

Helpful Report

Posted 4 years ago

“Ich bin sehr glücklich mit diesem Kleid. Die Größe passt perfekt, die wunderschöne Spitze ist elastisch und macht das Kleid deshalb auch sehr bequem. Ich werde sicher wieder bei Alie Street bestellen. Das bestellte Kleid kam sehr rasch und ohne Versandkosten.”

Helpful Report

Posted 4 years ago

“It was my first time using Alie Street and I would give 6 stars if I could. The customer services team are first class, they respond very, very quickly in a friendly professional manner and the delivery itself was equally fast. The dress I ordered was exactly what I was looking for, quality, beautifully understated, flattering and all without breaking the bank. I couldn't ask for more and would have no hesitation recommending Alie Street.”

Helpful Report

Posted 4 years ago

“This was my first order with Alie Street and I am very impressed. I absolutely love my new Lila wedding dress. It's beautifully made and exactly what I was searching for. Alie Street customer service was wonderful. I emailed my measurements to customer service as I wasn't sure what size to order. With their recommendations, my dress fits me perfectly. Thank you Alie Street!”

Helpful Report

Posted 4 years ago

“Excellent quality, perfect fit, an exquisite style!”

Helpful Report

Posted 4 years ago

“Beautiful dress, many thanks!”

Helpful Report

Posted 4 years ago

“Nicely packaged & presented, with quick delivery, but disappointed with the material and fit of one item. £5 charge to return item would make me think twice about buying again.”

Helpful Report

Posted 4 years ago

“Very friendly and helpful , prompt delivery and refunds , looking forward to wearing my dress in April (hopefully) !”

Helpful Report

Posted 4 years ago

“Wow a fabulous dress, can't wait to wear it on the 4th jan. Beautifully made to a high standard for such a reasonable price and almost a give away in the sale . Professional and very quick delivery, a company to recommend .”

Helpful Report

Posted 4 years ago

“The service from Alie street has been fantastic, after having a bed experience with ordering a dress from overseas (China) I was put off ordering again online, but then I found Alie Street. Free delivery and free returns I thought I would give them ago. I’m so glad I did. I ordered three dresses for choice, they all fitted perfectly. I have kept one. The sizing is spot on, it fits lovely. It doesn’t need any alterations. I would highly recommend Alie Street if your looking for beautiful dresses and a great service. Thank you Alie Street.”

Helpful Report

Posted 4 years ago

Alie Street is rated 4.9 based on 458 reviews