Alexandra Sports Reviews

Name: Alexandra Sports
Address: 140 Gladys Avenue, Portsmouth
Rating: 4.87

4.9 Rating 976 Reviews

98 %

of reviewers recommend Alexandra Sports

4.9

Based on 976 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Alexandra Sports:

Hampshire's #1 Running, Fitness & Walking store based in Portsmouth. Stocking a great range of products from Running Shoes, Fitness Clothing, Running Nutrition and more! Offering expert services such as Gait analysis, custom insole fitting and more.

Visit Website

Phone:

02392698285

Email:

sales@alexandrasports.com

Location:

140 Gladys Avenue
Portsmouth
PO2 9BL

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Alexandra Sports 5 star review on 9th August 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent, 30 minutes well spent,didn't realise how important proper footwear was to each individual's need. Sorry can't recall assistant's name but she was very professional in her knowledge of all footwear and certainly put my mind at rest.”

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“Excellent advice from Sam. Very happy with new Brooke’s trainers. Thanks.”

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“Hi....Purchased a pair of Saucony Xodus ultra trails online. Wasn't sure about the fit. Popped into your Olivers Battery outlet and was assured regarding fitting etc. Professional service....brilliant”

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“Smart non-salesy advice. I went for a specific insole fitting and wasn’t disappointed- mainly because the store manager who served me (thank you @olivers battery Winchester) was not trying to sell me anything. I therefore bought 2 x more than planned. Happy!”

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“I was very happy with the service from Alexandra and even happier with the K-Swiss carpet shoes at a great price - thank you!”

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“Excellent service. Fast delivery and quality products. Would definitely use again”

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“Very good customer service. Gait analysis was very detailed and the staff member was very open and transparent with all details to help me get an understanding of what support I need from a running shoe.”

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“Lovely and knowledgeable staff, highly recommended!”

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“This was not our first visit to Alexandra Sports Portsmouth, and will certainly not be the last. Service is consistent: professional, customer focussed, knowledgeable and friendly. Time and time again. The hope is that they will keep it up. Thank you very much indeed. DG”

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“Easy to order with good choice of goods. Arrived within a couple of days and product was as advertised. Excellent service, would recommend.”

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“Excellent service. Went in for gait analysis and felt that I was really listened to, in terms of the type of running I do, and didn't feel pushed into buying anything I wasn't sure about. Great to have such a good shop locally.”

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“Good staff and knowledgeable, would recommend”

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“Booked a gait analysis and was seen straight away even though I had arrived early. I was after a couple of pairs of running trainers to replace the ones I currently have. Person who served me was quite knowledgeable and explained the whole process and what the results meant from the analysis. I ended up buying 3 pairs of trainers and some socks.”

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“I came into Alexandra Sports yesterday because of Plantar fasciitis in my right heel. I received a very professional service, I will have to wait to see when I get the benefit of the new shoes and insoles ie pain-free walking. I have used Alexandra Sports before when I last had a flare-up many years ago.”

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“Excellent service”

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“Excellent service”

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“A colleague recommended a visit as I had suffered plantar fasciitis in the past. I was early for my appointment but was attended to straight away. I went for biometrics and scan which proved very helpful. I was shown and tried various shoes and was not pushed toward the top end rather, what worked for me best. I would recommend this to anyone Thank you”

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“I made an appointment for Tuesday 03/01/23 for a custom insole fitting further to my suffering from plantar fasciitis primarily in my right foot. I travelled over to Portsmouth from the Isle of Wight and was attended to very promptly and efficiently by the assistant (Luke). I purchased a pair of Superfeet ME3D inner soles and was informed that the anticipated delivery time was between 2 to 3 weeks. They would be posted 1st. Class upon arrival to my home address on the Isle of Wight, preceded by a confirmatory telephone call. I received the telephone call on Thursday 12/01/23 (9 days after my appointment) advising that the soles had been received and would be posted 1st. Class on that day. They arrived at my home address on Friday 13/01/23 which was a 'godsend' as I was able to wear them in a badminton tournament over 2 days on 14/01/23 and 15/01/23. They were absolutely fine and essentially enabled me to participate in the tournament - very grateful. Thanks again.”

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“Absolutely couldn’t fault Bryan and Pam at the Alexandra Sports shop in Winchester. Really thorough and really great customer service. Explained everything they were doing and how it would help my running journey. I will definitely be returning.”

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“I really felt this was very beneficial for me. The scan was thorough and good and gave me a much better understanding about my feet and my gait and what are the best shoes for me.”

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Alexandra Sports is rated 4.9 based on 976 reviews