Alexandra Sports Reviews

Name: Alexandra Sports
Address: Unit B, 1000 Lakeside North Harbour, Central Square Pavilion,, Portsmouth, Hampshire
Rating: 4.87

4.9 Rating 998 Reviews

98 %

of reviewers recommend Alexandra Sports

4.9

Based on 998 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Alexandra Sports:

Hampshire's #1 Running, Fitness & Walking store based in Portsmouth. Stocking a great range of products from Running Shoes, Fitness Clothing, Running Nutrition and more! Offering expert services such as Gait analysis, custom insole fitting and more.

Visit Website

Phone:

02392698285

Email:

sales@alexandrasports.com

Location:

Unit B, 1000 Lakeside North Harbour,
Central Square Pavilion,,
Portsmouth
Hampshire
PO6 3EN

Write Your review

Tell us how Alexandra Sports made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Alexandra Sports 5 star review on 9th August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a Chichester Runners Tee which was posted promptly and arrived on time. Faultless service.”

Helpful Report

“Great service. Had a pre-arranged appointment and all sorts of foot measurements taken - running, 3D, pressure points, exact measurements to get a shoe that fitted perfectly. Superb customer service.”

Helpful Report

“Member of Staff who dealt with me was polite, careful and very knowledgeable. My questions were all answered and I am very pleased with the road running shoes that I purchased.”

Helpful Report

“My consultation with Alexandra Sports was top class. I did not feel hurried in any way, and was able to absorb the information provided by my foot scan and podiatry walk before trying several pairs of trainers to get the right fit. Ran a PB at Parkrun the next day too!”

Helpful Report

“Disappointing. Portsmouth staff member unenthusiastic and disengaged. Portsmouth branch had ZERO trainers in my (very average) size/pronation support. Was given a pair to try that were bigger than the size identified by my gait analysis (and didn't have pronation support either) - staff member didn't admit this until I said they felt too big. Also went to Winchester branch - trainers had not been set aside for me as promised. The trainers I tried on there were pronounced 'fine' fit-wise by the bored-seeming and uninterested staff member - they were not fine - way too tight as I need a wide and deep toe box. I also wasn't offered the opportunity to run in the trainers - on previous visits this has been standard and very useful. I won't be shopping at Alexandra Sports again.”

Helpful Report

“Really great 1-2-1 session to choose which running trainers were going to be the right ones for me. The guy who led it was friendly, professional and thorough. I’m now loving my new trainers which has given me the motivation to get outside and run.”

Helpful Report

“Have an ankle injury so was recommended a specific type of running shoe. I emailed ahead giving details including my required size and was told there were plenty available. When I made my appointment for the fitting following gait analysis it transpired there was not a single pair of shoes in my size so was a wasted trip. I now have to wait a further two weeks and return to try out the two pairs ordered. Whilst the service on the day was attentive, this wait was very frustrating”

Helpful Report

Good afternoon! Thank you for visiting us and leaving your review, I am sorry to hear that your experience didn't live up to our usual excellent standards. I fully understand the frustration this can sometimes cause, despite us probably plenty of footwear in your size available, when we perform our in-depth gait analysis, the footwear selection naturally gets smaller so that we can accomodate the perfect models of footwear that fit your gait and foot type, especially when it comes to customers dealing with injuries. Not all shoes are built the same, so it seems that the footwear you specifically needed, we didn't have in your size at the time. I understand this can be dissapointing, however we will always custom order in any shoes that have been suggested by our team. I hope upon your return to try on your ordered shoes, you will see it was worth the wait. If you have any further queries or issues, please do not hesitate to reach out to us. Kind regards, Ronnie Alexandra Sports

“Great service and expertise, very knowledgeable”

Helpful Report

“Excellent gait analysis and information followed by choosing the perfect pair of trainers for me. Would highly recommend.”

Helpful Report

“Fast delivery and goods were as expected and high quality”

Helpful Report

“Excellent price. Great service and delivered when I requested”

Helpful Report

“What a fantastic place - very knowledgeable & friendly - super happy to help answer all questions - came out with a fantastic pair of running shoes which I can’t wait to try - I will definitely use Alexandra Sports again”

Helpful Report

“Knowledgeable assistant (Emily) made me feel very comfortable”

Helpful Report

“Very pleased the young man was very thorough and gave time for questions etc. I would recommend Alexandra Sports to other people.”

Helpful Report

“Excellent service, polite, friendly, knowledgeable staff. THE place to go for all things connected to running. I purchased online and emailed I would collect as visiting the area, got a response almost immediately and they were friendly and prompt when I went to collect. Not my first purchase from there, they are excellent”

Helpful Report

“An excellent gait analysis! I was confident that everything I was told was backed up with the video proof and also that the current injury I have could be aggravated by the wrong trainers I am wearing! I left with a new pair and good advice! Highly recommend coming here even if like me you are an experienced runner! Things change and so might your trainers!”

Helpful Report

“Initial enquiry quickly and fully responded to. Friendly welcome with reassuring advice and recommendations relating to my problem feet! Will definitely be going back again and recommending Alexandra Sports to family and friends.”

Helpful Report

Alexandra Sports is rated 4.9 based on 998 reviews