Alexandra Sports Reviews

Name: Alexandra Sports
Address: Unit B, 1000 Lakeside North Harbour, Central Square Pavilion,, Portsmouth, Hampshire
Rating: 4.87

4.9 Rating 998 Reviews

98 %

of reviewers recommend Alexandra Sports

4.9

Based on 998 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Alexandra Sports:

Hampshire's #1 Running, Fitness & Walking store based in Portsmouth. Stocking a great range of products from Running Shoes, Fitness Clothing, Running Nutrition and more! Offering expert services such as Gait analysis, custom insole fitting and more.

Visit Website

Phone:

02392698285

Email:

sales@alexandrasports.com

Location:

Unit B, 1000 Lakeside North Harbour,
Central Square Pavilion,,
Portsmouth
Hampshire
PO6 3EN

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Alexandra Sports 5 star review on 9th August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service, right from the moment I walked in, felt like a personal shopping experience”

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“Excellent service. Very quick to respond to email query. Very prompt delivery.”

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“Excellent service from Dan. He was patient and knowledgeable without any ego. I really appreciated the time he spent and all his advice.”

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“Helpful, knowledgeable staff guided me through a wide shoe selection until I found the right one. The only reason for not giving them 5 stars is that most of the shoes in the shop are full price - they are some discounts via their website.”

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“Fantastic, no-fuss experience, arrived well packed and ahead of time, and at a great price. What more can you ask for really? I wouldn't hesitate to shop here again in the future.”

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“Never received x2 heel raises that I ordered one week ago. No email sent from the company to even say they’d been delivered. Obviously lost in transit!”

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Hi Denise, Thank you for your review and I am sorry to see you have had a negative experience. I have just looked into your order and can see your item was successfully delivered on the 27/09 according to Royal Mail tracking. If this is not the case, please contact sales@alexandrasports.com and we will be more than happy to assist you with this matter. Kind regards, Ronnie Alexandra Sports

“Great shop for all things related to running! Specialist advice, clever machine to make you tailor made insoles, great service, highly recommend”

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“Very quick delivery, item exactly as described - perfect!”

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“My trainers are narrow fitting so how I return them Thankyou Caroline Furey”

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“I was so impressed by the analysis performed to ensure that I had the correct trainers. I was rather blown away by how Pam was able to identify issues in my body from the various tests and observations carried out. I have come away from Alexandra Sports with confidence in the footwear I have purchased.”

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“I get through a lot of pairs of trainers in a year so I’m a regular customer. Always friendly, knowledgable and super helpful.”

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“Had a very positive experience with my son having his first gait analysis and trainer fitting. The staff member was extremely knowledgeable and helpful and the analysis picked out something we wouldn’t have known about that they were able to advise on a solution. I had myself used the service earlier in the year and cannot fault the service and customer experience. Would highly recommend:)”

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“Thank you Dan for your time and expert advice. My trainers are good and I’m back running.”

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“Always Excellent service for many years both on-line and in the shop.”

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“Good range of stock and knowledgeable staff, been the best shop in the area for running gear for many years.”

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“Excellent advice and service, this is THE place to get properly fitted up with your running shoes. Great analysis, choice narrowed down superbly plus I picked up a jacket and new shorts. Recommend highly.”

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“Excellent service and very informative. Thank you very much.”

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“A first class professional service. My appointment was on time, extremely efficient and the staff explained all my results easily for me to understand. With no pressure to just go for the expensive option I felt at ease with the advise I was given on all the products available to me. Excellent service and highly recommended to anyone playing any sport.”

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“Very friendly and efficient service”

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“Jim was extremely helpful and patient while we were choosing which trainers to buy. Not at all pushy and he suggested I wait until Autumn for new colours! Thank you for the good service again.”

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Alexandra Sports is rated 4.9 based on 998 reviews