Akita Systems Limited Reviews

Name: Akita Systems Limited
Address: Unit 15, Nepicar Park, London Road, Wrotham
Rating: 4.74

4.7 Rating 323 Reviews

97 %

of reviewers recommend Akita Systems Limited

Company Reviews

Metrics

Info

4.7

Based on 323 reviews

Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

01732 762675

Email:

info@akita.co.uk

Location:

Unit 15, Nepicar Park, London Road
Wrotham
TN15 7AF

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Akita Systems Limited 5 star review on 24th January 2018

Gareth

Anonymous

Anonymous // 01/01/2019

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“We have used this company for the last couple of years and they have always provided excellent customer service”

Helpful Report

Dear Peter, Many thanks for the positive feedback, it is much appreciated. Kind regards, Akita

“This organisation has proved to be every bit as good as they say they are, and more. I would highly recommend working with Akita if you want to hear honest, direct and clear feedback on what you need to be doing to meet your IT needs; then to get the service and support required to put it in place, Akita is the right company to work with.”

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Dear Julian, Many thanks for the kind and positive words, your feedback is greatly appreciated. Kind regards, Akita

“I have 120+ colleagues with the widest possible range of IT abilities and Akita meet their support needs very well regardless. They provide us with 24/7 support which is critical for our operations. They provide me with excellent advice to keep the network and services we operate on it - which includes a VOIP phone system, standard MS applications and some line of business applications too - up and running, reliably and constantly. I've no complaints at all - and for me that's uncommon.”

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Dear John, Many thanks for the positive words - we look forward to continuing to serve you well over the years ahead! Kind regards, Akita

“I have always found Akita to be very professional in their approach and very responsive, I would have no hesitation in recommending them to anybody.”

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Hi Paul, Many thanks for the positive feedback, it is greatly appreciated. Kind regards, Akita

“Have always found Akita and its staff very easy to deal with.”

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Many thanks for the positive feedback! Akita

“Over the years that I have personally dealt with Akita, the level of service I have received has overall been very good. The staff are friendly, helpful, knowledgeable and nice to deal with, understanding your requests and IT problems. I have on the odd occasion when faced with an IT problem, experienced a slow response time from point of contact. However, this is only a minor criticism as the support is very good and there is always a response, one which is friendly, professional and informative; something which I find is very rare these days! I would have no hesitation in recommending their services to other companies. Jerry Edwards Operations Director for Down to Earth Trees Ltd”

Helpful Report

Hi Jerry, Many thanks for the review. Please note that we are taking steps to ensure that our service is even more responsive, minimising any delays for our clients. Thanks again, Akita

“We have been with Akita for 9 months now, and can honestly say it's been quite a relief to deal with such a professional and efficient company. All the engineers are extremely helpful, knowledgeable, prompt and courteous. Exactly what we wanted. I would recommend Akita 100%.”

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Dear Gail, Thank you so much for the positive feedback, it is greatly appreciated! Kind regards, Simon

“We have been a customer for a few years and found their staff to be very knowledgeable. When they are having busy periods the response times can be a little slower than we would like in an ideal world but they rarely fail to resolve the issue quickly and efficiently something that was never guaranteed with our old IT support company.”

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Dear Denver, Many thanks for the positive feedback, it is greatly appreciated. Please note that we are taking steps to make our service even more responsive moving forward! Kind regards

“Always receive a pleasant service and in general a timely response to queries and problems”

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Dear Philip, Many thanks for the positive feedback, it is greatly appreciated. Please note that we are taking steps to make our service even more responsive moving forward! Kind regards, Simon

“Have been using Akita for coming up to 4 years. Always found them very easy to work with and very quick at resolving issues.”

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Dear Giles, Many thanks for the positive feedback, it is greatly appreciated! Kind regards, Simon

“Professional and Responsive! Pleasure to work with you. Thierry”

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Dear Thierry, Many thanks for the positive feedback, it is greatly appreciated. Kind regards, Simon

“All good.”

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Dear Gary, Many thanks for the positive feedback, it is greatly appreciated. Kind regards, Simon

“some instructions on how to use the new online submission of support would be helpful.”

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Dear Andrew, Many thanks for the positive feedback, it is greatly appreciated. Kind regards, Simon

“We are so happy with the level of service we get from Akita, compared to our previous IT support. You just know you can pick up the phone and your problem will be resolved. Thanks to all the team.”

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Dear Denise, Many thanks for the positive feedback, it is greatly appreciated by the team here! Kind regards, Simon

“A breath of fresh air! Thank you. Good to feel confident a problem will be fixed. Everyone is very interested in our problems, professional & courteous”

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Dear Yvonne, Thank you so much for the positive feedback, it is greatly appreciated and we look forward to continuing to serve you well! Kind regards, Simon

“Akita have got better - always quick to respond to urgent matters, the cloud has settled - still a little slow Staff complaints have reduced which is a good sign Quite expensive but getting a good service level”

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Dear Steve, Many thanks for the feedback, it is greatly appreciated. Kind regards, Simon

“A great company to deal with, listened to and understood our requirements precisely, and provided a first class service.”

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Dear Mark, Many thanks for the positive feedback, it is greatly appreciated by the team here. Kind regards, Simon

“Reliable, honest, have recommended”

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Dear Richard, Many thanks for the positive feedback, it is greatly appreciated. Kind regards, Simon

“Always professional, punctual and helpful. Great service provided by all of the staff we come in contact with.”

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Dear Sandra, Thank you so much for the positive feedback, it is greatly appreciated. Kind regards, Simon

“For as long as I care to remember we have used Akita Systems for all of our networking and IT needs and they have never let us down. I cannot speak highly enough of the service they have given us over the years and would urge anyone who is unhappy with their current IT set-up to at least consider contacting them to see what they can do for you. Chris Burgess, Director at Weald Refrigeration”

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Dear Chris, A belated apology - I only just noticed that we addressed you incorrectly in our response so please do accept my apologies. Once again, many thanks for the positive feedback! Kind regards, Simon

Akita Systems Limited is rated 4.7 based on 323 reviews