Akita Systems Limited Reviews

Name: Akita Systems Limited
Address: Unit 15, Nepicar Park, London Road, Wrotham
Rating: 4.75

4.8 Rating 320 Reviews

98 %

of reviewers recommend Akita Systems Limited

Company Reviews

Metrics

Info

4.8

Based on 320 reviews

Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

01732 762675

Email:

info@akita.co.uk

Location:

Unit 15, Nepicar Park, London Road
Wrotham
TN15 7AF

Write Your review

Tell us how Akita Systems Limited made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Akita Systems Limited 5 star review on 24th January 2018

Gareth

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have always found Akita to be very professional in their approach and very responsive, I would have no hesitation in recommending them to anybody.”

Helpful Report

Hi Paul, Many thanks for the positive feedback, it is greatly appreciated. Kind regards, Akita

“Have always found Akita and its staff very easy to deal with.”

Helpful Report

Many thanks for the positive feedback! Akita

“Over the years that I have personally dealt with Akita, the level of service I have received has overall been very good. The staff are friendly, helpful, knowledgeable and nice to deal with, understanding your requests and IT problems. I have on the odd occasion when faced with an IT problem, experienced a slow response time from point of contact. However, this is only a minor criticism as the support is very good and there is always a response, one which is friendly, professional and informative; something which I find is very rare these days! I would have no hesitation in recommending their services to other companies. Jerry Edwards Operations Director for Down to Earth Trees Ltd”

Helpful Report

Hi Jerry, Many thanks for the review. Please note that we are taking steps to ensure that our service is even more responsive, minimising any delays for our clients. Thanks again, Akita

“We have been with Akita for 9 months now, and can honestly say it's been quite a relief to deal with such a professional and efficient company. All the engineers are extremely helpful, knowledgeable, prompt and courteous. Exactly what we wanted. I would recommend Akita 100%.”

Helpful Report

Dear Gail, Thank you so much for the positive feedback, it is greatly appreciated! Kind regards, Simon

“We have been a customer for a few years and found their staff to be very knowledgeable. When they are having busy periods the response times can be a little slower than we would like in an ideal world but they rarely fail to resolve the issue quickly and efficiently something that was never guaranteed with our old IT support company.”

Helpful Report

Dear Denver, Many thanks for the positive feedback, it is greatly appreciated. Please note that we are taking steps to make our service even more responsive moving forward! Kind regards

“Always receive a pleasant service and in general a timely response to queries and problems”

Helpful Report

Dear Philip, Many thanks for the positive feedback, it is greatly appreciated. Please note that we are taking steps to make our service even more responsive moving forward! Kind regards, Simon

“Have been using Akita for coming up to 4 years. Always found them very easy to work with and very quick at resolving issues.”

Helpful Report

Dear Giles, Many thanks for the positive feedback, it is greatly appreciated! Kind regards, Simon

“Professional and Responsive! Pleasure to work with you. Thierry”

Helpful Report

Dear Thierry, Many thanks for the positive feedback, it is greatly appreciated. Kind regards, Simon

“All good.”

Helpful Report

Dear Gary, Many thanks for the positive feedback, it is greatly appreciated. Kind regards, Simon

“some instructions on how to use the new online submission of support would be helpful.”

Helpful Report

Dear Andrew, Many thanks for the positive feedback, it is greatly appreciated. Kind regards, Simon

“We are so happy with the level of service we get from Akita, compared to our previous IT support. You just know you can pick up the phone and your problem will be resolved. Thanks to all the team.”

Helpful Report

Dear Denise, Many thanks for the positive feedback, it is greatly appreciated by the team here! Kind regards, Simon

“A breath of fresh air! Thank you. Good to feel confident a problem will be fixed. Everyone is very interested in our problems, professional & courteous”

Helpful Report

Dear Yvonne, Thank you so much for the positive feedback, it is greatly appreciated and we look forward to continuing to serve you well! Kind regards, Simon

“Akita have got better - always quick to respond to urgent matters, the cloud has settled - still a little slow Staff complaints have reduced which is a good sign Quite expensive but getting a good service level”

Helpful Report

Dear Steve, Many thanks for the feedback, it is greatly appreciated. Kind regards, Simon

“A great company to deal with, listened to and understood our requirements precisely, and provided a first class service.”

Helpful Report

Dear Mark, Many thanks for the positive feedback, it is greatly appreciated by the team here. Kind regards, Simon

“Reliable, honest, have recommended”

Helpful Report

Dear Richard, Many thanks for the positive feedback, it is greatly appreciated. Kind regards, Simon

“Always professional, punctual and helpful. Great service provided by all of the staff we come in contact with.”

Helpful Report

Dear Sandra, Thank you so much for the positive feedback, it is greatly appreciated. Kind regards, Simon

“For as long as I care to remember we have used Akita Systems for all of our networking and IT needs and they have never let us down. I cannot speak highly enough of the service they have given us over the years and would urge anyone who is unhappy with their current IT set-up to at least consider contacting them to see what they can do for you. Chris Burgess, Director at Weald Refrigeration”

Helpful Report

Dear Chris, A belated apology - I only just noticed that we addressed you incorrectly in our response so please do accept my apologies. Once again, many thanks for the positive feedback! Kind regards, Simon

“The quality of Akita work is outstanding. However, since we have been a customer it is noticeable that it is taking much longer for a engineer to become available to fix your technical problem. We have been very busy and if with have to wait a over several hours before someone can connect to our computer to correct the problem it has an severe impact on our business. So if the response time can be faster it would be great.”

Helpful Report

Dear Steve, Thank you so much for your feedback. Please rest assured that we have taken your comments on board and we will be doing all we can to ensure that you do not experience any such delays in the future. Kind regards, Simon

“I like the fact that all of your engineers are good communicators.”

Helpful Report

Dear Philip Thank you so much for the positive feedback. Kind regards, Simon

“Very efficient service, many thanks!”

Helpful Report

Dear Simon, Many thanks for the positive feedback. Kind regards, Simon

Akita Systems Limited is rated 4.8 based on 320 reviews