Akita Systems Limited Reviews

Name: Akita Systems Limited
Address: Unit 15, Nepicar Park, London Road, Wrotham
Rating: 4.75

4.8 Rating 320 Reviews

98 %

of reviewers recommend Akita Systems Limited

Company Reviews

Metrics

Info

4.8

Based on 320 reviews

Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

01732 762675

Email:

info@akita.co.uk

Location:

Unit 15, Nepicar Park, London Road
Wrotham
TN15 7AF

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Akita Systems Limited 5 star review on 24th January 2018

Gareth

Anonymous

Anonymous // 01/01/2019

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“Very helpful and stuck to the task until resolved”

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“Very quick and competent service. Always willing to go the extra mile.”

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“They respond quickly and action the tasks quickly.”

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“Generally quick to respond to questions and queries (although my last question went unanswered). Found Nick to be very helpful and knowledgeable.”

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“excellent service. always prompt. not yet had a problem that cannot be fixed..”

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“They are always very helpful and in 99% of cases will solve our problems.”

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“They are good when someone gets back to you and if the person you get is competent and bothered about fixing your issue.”

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“Resolved my query within 3 hours”

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“Ben was a really helpful support adviser and helped until he had figured out the issue.”

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“5*s from me! The team are always super friendly, happy to help and proactive when I contact them. We've been really happy with the service we've received, and value the relationship we have with Akita. Without them, we'd still be in the (tech) dark ages -- no hosted system, no hands-on support and no working printers! Thanks guys, you've made our IT life so much simpler. :)”

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“Quick respond, dealt with issues no matter what time I have called, nice and friendly bunch of people”

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“Akita fixed my email issue very swiftly.”

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“Akita answered my request quickly and effectively”

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“Prompt helpful service thankyou”

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“Very customer facing - Alex is really helpful”

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“Well, first: it doesn't. You guys are very responsive and good in IT but the system you run crashes all the time and doesn't keep up to the more and more increasing needs for reliability and quick response. several t In brief: people are good , system is not.”

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Dear Pier, Thank you for your feedback which we do take very seriously. There is an underlying systems issue which both your senior management team and Akita are aware of. The cause is related to the poor connectivity service to the head office which neither you (the client) nor Akita are able to resolve as is supplied by a third party. Between your management team and Akita senior technical staff a design change to the systems to alleviate these issues has been agreed and is being rolled out in stages. I understand your frustration and thank you for your patience in this matter. I expect your experience in the near future to be greatly improved, in the meantime one of my technicians will be on site on Wednesday if you want to discuss the modifications and timescales. Kind regards Christophe Boudet Managing Director

“Helpful , quick , very knowledgable , every problem Iv had has been sorted”

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“Luke was very helpful & patient”

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“Great team to work with. Always get back to you in time. Provide and met all our business needs!”

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“I had an ongoing VPN connection issue. Akita not only resolved the connection issue they resolved the entire network setup which now runs flawlessly. During the process Tom and Matt were extremely professional and had no issues picking up where the other had left off. This in itself is priceless to me as "not my job" tends to be integrated into most IT based companies I have dealt with in the past. Brilliant team. Highly recommended.”

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Akita Systems Limited is rated 4.8 based on 320 reviews