Akita Systems Limited Reviews

Name: Akita Systems Limited
Address: Unit 15, Nepicar Park, London Road, Wrotham
Rating: 4.75

4.8 Rating 320 Reviews

98 %

of reviewers recommend Akita Systems Limited

Company Reviews

Metrics

Info

4.8

Based on 320 reviews

Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

01732 762675

Email:

info@akita.co.uk

Location:

Unit 15, Nepicar Park, London Road
Wrotham
TN15 7AF

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Akita Systems Limited 5 star review on 24th January 2018

Gareth

Anonymous

Anonymous // 01/01/2019

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“The support team are always fast to respond and using team viewer can resolve issues without any need to get involved.”

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“quick response, good result”

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“My issue was dealt with extremely promptly and I was not made to feel like an idiot - many thanks!”

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“Akita responded quickly and resolved the issue in a timely fashion. The engineer was understanding to my lack of IT knowledge and was polite and professional.”

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“I have always found your staff to be very polite and helpful and always treat every issue as important even if its a simple fix.”

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“Akita response very quickly to any queries and problems that arise and staff are always courteous and polite nothing is too much trouble. Akita staff visiting our site office every month are always helpful.”

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“Resolving issues quickly and swiftly.”

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“They did things to my computer that enabled what I was looking at on the screen to be magically transferred, in all it's glory, to a sheet of A4 paper.”

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“They were very helpful and helped me to get my access sorted out as a new contractor.”

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“They were quick efficient and friendly.”

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“support team started to address the issue and I was told that I would receive a call back in 10 minutes. 20 minutes later I called back to be told that he was on lunch and that someone would call me back. When I received the call back I was informed that the original person had gone into another meeting without closing out my issue which isn't particularly professional.”

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“Gareth is very patient and deals with the issues logically and efficiently.”

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“Prompt Response, Effective Action”

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“The team responded to my request promptly and supported access the end user by speaking to them direct.”

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“Akita dealt with my request in a fast and efficient manner.”

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“Tom T I.T.Engineer has been happy to assist and usually returns request in good time.”

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“Issue was cleared very quickly and efficiently.”

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“got back to me quickly with an easy solution”

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“I have had an ongoing problem with my computer which has taken months to fix after Akitia taking the computer in for what they said would be a day which ended up being a week to get it back and the computer still didnt work.”

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We do value your feedback and our Technical Director has spoken to you to apologise for the inconvenience caused by the communication failure. Again, we would like to again you that steps have been taken to ensure that there will be no repeat of this nature, and we look forward to continuing to provide the high levels of support to which you have been accustomed. Many thanks, Akita Systems

“Charlie was very knowledgeable about CRM”

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Akita Systems Limited is rated 4.8 based on 320 reviews