Airports Taxi Transfers Reviews

Name: Airports Taxi Transfers
Address: 115 The Beaux Arts Building, 10-18 Manor Gardens, London, London
Rating: 4.77

4.8 Rating 54,511 Reviews

95 %

of reviewers recommend Airports Taxi Transfers

Company Reviews

Metrics

Info

4.8

Based on 54,511 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

+44 20 3529 6710

Location:

115 The Beaux Arts Building,
10-18 Manor Gardens,
London
London
N7 6JT

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Booked and paid for transfer in Athens . Driver was not at airport finally someone rang me back after 30 min . Driver showed up late in a dirty Skoda wagon after I paid for an E class Mercedes . Was told they don’t have e class in their fleet . Choose another company”

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Posted 1 year ago

“90 degrees outside, windows don't open, no hvac for a 45 min ride to Paris. Rude driver. I don't want to use the service anymore and want a refund on the unused portion. No answer from the company. Uber is better and half the cost. Stay away.”

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Posted 1 year ago

“Then you book from this service be prepared for underwater traps. I have booked twice in Turkiye Istanbul Airport. Intially they offer an attractive price, once you book they send you message PENDING . Then they send you YOUR BOOKING NOT CONFIRMED, PLEASE PAY ADDITIONALLY... First time was +21 euro, so it was ok, but second time they were requesting +71euro. I had to cancel the booking and look for other solution. Very bad experience and poor business practice.”

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Posted 1 year ago

“Late pickup, stopped for gas, while we were trying to get to airport , old vehicle, very poor English, then asked for a tip!!”

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Posted 1 year ago

“Your service is amateurish from beginning to end. The driver did not wait for me, although I was on the agreed spot within 15 minutes of the airplane landing. I called your emergency number several times, via Whatsapp and normal line, but the line went dead each time. It sounded like the number did not exist. The driver eventually phoned me, and apologised for leaving the agreed meeting spot, giving as excuse that airport parking is too expensive. He then arrived more than 15 minutes after this call, which is about 45 minutes after the airplane landed. Usually I take a train from the airport, but the late arrival hour (22:30) precluded me to do so this time. It is 2023, but it is not possible to pay you with credit card. Even in remote third-world-country cities taxis take credit card! When arriving at the destination, the driver did not have change for my 100 Euro bill (which I got from the ATM when withdrawing 100 Euro in the airport). Your service is amateurish and leaves a lot to be desired. You should actually withdraw from the taxi market.”

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Posted 1 year ago

“Driver hassled me multiple times to hurry to the pick up point very soon after landing, then wasn’t at the agreed pick up point when I got there. After 10 mins of calling and messaging to find out where they were with no reply, I finally find out that they’re in the car park so I have to go to them. When I get there I find out that the child seats I’ve paid extra for are not there and the driver knows nothing about it. Very poor experience.”

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Posted 1 year ago

“Great service drivers arrive on time the driver was helpful and helped with loading the bags onto the vehicle. I recommend them. And ordered them for all transport to and from Airport.”

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Posted 1 year ago

“They were delayed by 10 minutes, then I called the emergency number and they informed that the taxi would pick me up in “a few minutes” which became another 18 minutes. So, almost 30 minutes delayed due to high traffic (as per their explanation). Nowadays traffic conditions are easily predictable. A 10 minutes delay is acceptable, but 25/30 minutes is not. The car was really good as well as the driver.”

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Posted 1 year ago

“we made a bad experience with ATT at NYC JFK Airport. According contract the total waiting time is 1h45 Minutes. Our driver quit the job 1 minute after that time, means 1 minute tolerance. This is really annoying after 9 hours flight and 1h45 at customes. We got to know that at JFK such a long transaction time seems to be normal. So this service cannot be booked for JFK, it's not reliable a guaranteed waiting time of 2 1/2 hours would be necessary. We than used a normal yellow cab which was at the end almost the same price. The ATT driver we had to pay additionally. Best Regards, René”

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Posted 1 year ago

“Ordered Mercedes’ arrived late after many phone calls and was a Skoda It’s a complete rip off”

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Posted 2 years ago

“After arriving in JFK airport (admittedly early) we were left waiting an hour and a half for the taxi! There was a problem with our phone connection on arriving in New York, so we couldn't contact the company. But if the driver had been where he was supposed to be, when he was supposed to be there, we wouldn't have had a problem. It was freezing cold in a packed airport, and we were standing outside trying to find him, and then we had to pay him an extra $25 ! For his overtime he said! Never again!”

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Posted 2 years ago

“Had to get another taxi worth £100 to the next town because our driver couldn’t get up the mountain”

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Posted 2 years ago

“The first part of our trip was great- very professional and safe driver. Our return flight was canceled due to weather and the “emergency” number was never answered. I called and called and just was placed on hold each time for over 30 minutes with no answer. No refund given bc it was less than 24 hours notice. They wanted an additional $45 to change our drive plans to the following morning which seemed so silly. Worst of all, the company never told our driver it was canceled. He still had us on his itinerary to pick us up after we canceled 10 hours earlier. ATT’s customer service is very poor. Will not use again.”

Helpful Report

Posted 2 years ago

“If going to book make sure you book your collection time from airport for an hour after your arrival. As they will charge you for waiting. Take a stronger coffe and a stick to keep driver awake as ours was falling sleep on return trip”

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Posted 2 years ago

“I booked a transfer from CDG in Paris. The good: the driver was there on time, and got me to the right place (almost, he had the street number 16 instead of 19, no big deal, just across the street). The bad: I don't know why the driver would assume I speak any French. He kept calling me as soon the plane landed. And why he would assume I have local cell service. The free wifi at CDG is spotty at best. Finally he wised up and started texting and with Google translate we found each other. Also, they wanted cash. That's my fault, in part, for the oversight, because the ATM at CDG all charge an exorbitant fee. I ended spending almost $90 for a $58 ride. Lesson learned.”

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Posted 2 years ago

“The driver refused to provide a receipt for his services and insisted upon cash payment, referring us to the company for an electronic receipt. The company claims it is unable to do so because it has not been able to verify the expense with the driver and shows little interest in pursuing the matter. So, I'm unable to provide receipts to my employer. Furthermore, the driver charged us 99 euros for an airport transfer on the grounds that we did not meet him until just over an hour after our flight was scheduled to land. While I certainly respect the need of the driver to be compensated for time spent waiting, one would think that the one-hour waiting period would not begin at the time of scheduled touch-down for an international flight, given the time it takes to collect luggage and clear passport control (the lines were extremely long). It would make more sense for the clock to begin ticking 20 or 30 minutes after the flight's scheduled landing.”

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Posted 2 years ago

“Still waiting for our cab, having landed an hour ago, and having been stood at the meeting point for half an hour. No phone calls answered and erratic communication by text with little information and poor excuses. Underwhelmed.”

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Posted 2 years ago

“We booked transfer from Cologne to Frankfurt Airport via website at 268 Euro on Oct 18, 2022. We want the driver to pick up on Oct 22, 2022. At 11.30 AM. After that we didn’t get any confirmation until another day. We have to Email to ask them. Oct 20, 2022 in the evening, we got the message that they can not find the driver with the same price(268 Euro), they said they find another driver at 336 Euro. We have no choice because it’s the last day. So, we confirmed them. After that, at 11.30 PM, they told me the driver is not available. They canceled us in the last minutes at around 11 PM before pick up time 11 hours.”

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Posted 2 years ago

“These people are unreliable. Have booked 2 return transfers from completely different countries & twice they have not picked me up from the hotel for the return journey. This is very annoying, stressful and a complete rip off. No offer of a refund, no apology, no compensation. I cannot recommend using them.”

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Posted 2 years ago

“We booked a return from Charles de Gaulle to Chantilly. The first trip was fine but the return was not. When I called the driver he knew nothing about the booking. He arranged a different driver who found us after some confusion but he then looked at and talked on his hand held mobile instead of concentrating on the road.”

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Posted 2 years ago

Airports Taxi Transfers is rated 4.8 based on 54,511 reviews