Airports Taxi Transfers Reviews

Name: Airports Taxi Transfers
Address: 115 The Beaux Arts Building, 10-18 Manor Gardens, London, London
Rating: 4.77

4.8 Rating 54,558 Reviews

95 %

of reviewers recommend Airports Taxi Transfers

Company Reviews

Metrics

Info

4.8

Based on 54,558 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

+44 20 3529 6710

Location:

115 The Beaux Arts Building,
10-18 Manor Gardens,
London
London
N7 6JT

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Booking process was good. Drivers were on time however the return journey was a very unpleasant experience and totally unprofessional which is such a shame.For the return journey I cannot give 5 stars.”

Helpful Report

Posted 2 years ago

“Picked up at Faro Airport, no problem, left stranded at the hotel early hours, waited for the vehicle was told, the driver was at the airport. Needed to make my own arrangements, nearly missed my flight back to the UK. Won't be using again.”

Helpful Report

Posted 2 years ago

“Airport transfer: Our driver was waiting as promised. However he spoke NO English, even though we were promised an English-speaking driver. Very curt not friendly. I would select a different transport company next time”

Helpful Report

Posted 2 years ago

“My taxi driver didn't come to the airport in time. He didn't try to contact me, I have to call him where he is. He say that he will come soon, after a few miutes he send me an SMS that he has to change the tires. I waiting for plus 40mins to the taxi. I would like to get a receipt for the service he promise to send me to my email if I write it in SMS but i didn't get it and don't response my SMS. Also he didn't know where is the hotel I want to go and I have to show him the right way.”

Helpful Report

Posted 2 years ago

“I recently booked with Low Cost Airport transfers for a trip from Lisbon airport, Portugal to the Czar Lisbon hotel in Lisbon. The service from the airport to hotel was great and excellent driver. However our return journey was very different. I was sent an email by Airport taxi transfers the day before our flight home saying our taxi would be at the hotel at 1pm, the time it was booked for. We waited outside the hotel from 1230 and by 1.10 it had not arrived. We called the telephone numbers as directed by the company if the taxi did not arrive on time. The first one repeated a message in a foreign language then went dead. I called the second number to be told there was not a booking with our name or reference number and was told to contact the taxi company concerned! We were not given them details of the taxi company. We told this person we had received an email the day before but he refused to help. Fortunately we were able to use a local taxi that was passing our hotel. I complained about this on our return and received this reply ‘ We have been liaising with your supplier about this complaint and our investigation has proved inconclusive. The supplier did not provide the required documentation within the agreed time frame and as a result this dispute has been resolved in your favour’ What on earth does that mean?! Not impressed and definitely would NOT USE this company again.”

Helpful Report

Posted 2 years ago

“Booking ref: MM207623548 I ordered a 16 seat bus and paid €162 for it. BUT an 8 seat van & a 4 seat saloon car turned up. 12 seats! not the 16 I wanted. If I had wanted a car and a van I could have booked them directly and paid €150. I wanted the larger vehicle for the extra space for luggage, for the passenger leg room and most importantly so the group would not be split up! The drivers were very polite, courteous and on time. They can not be faulted”

Helpful Report

Posted 2 years ago

“Booked a transfer from JFK airport to our hotel in New York. The driver that picked us up was very unfriendly and abrupt. Absolutely no customer service skills at all. Not only this but they had a friend in the drivers seat instead of driving to us herself. Then they demanded $25 for a “late waiting fee” that was due to a plane being delayed (not the fault of the customer).”

Helpful Report

Posted 2 years ago

“Our flight was delayed by 5 hours. We arrived at our airport at 11pm. There was none there to collect us and the emergency number we were given was called several times over the space of 30 minutes and was not answered so we had to pay for a taxi at the airport. We were advised by airports taxi transfers this was our fault due to the delay of the flight and wouldn’t be entitled to be refunded the money we had paid upfront even though we didn’t receive a service. Service back to the airport was very good. Do not pay this company in advance pay the driver so you don’t loose money, there is the option for this. Due to the stress this caused us and the company not having an understanding of that or attempting to ensure we had the transport we had paid for on our delayed flight I wouldn’t use them again.”

Helpful Report

Posted 2 years ago

“Due to weather, our incoming flight was changed to a flight two hours later. I sent a message by clicking the link for “Amend” and let them know it switched. Upon landing, I called the emergency number to check and the first person said to call back once we cleared customs. Cleared customs and called back and they were very confused. They explained they had been calling and texting me (I was on a plane). I said I sent a message changing my flight so they said they would send a driver. Instead of the Mercedes van, they just called an UberXL and a little minivan came. We had to convince the driver to take us because the name he had was the companies name and not mine, and we had to carry luggage on our laps. We basically paid double just to get an Uber.”

Helpful Report

Posted 2 years ago

“In the return journey the driver took off his glasses and kept putting water on his face, driving with on hand and no glasses He would keep windows open so aircon did not work properly Snorting, not sure if unwell Driving fast, with a 3 month baby on board”

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Posted 2 years ago

“Driver (pleasant) apparently arrived ahead of time but was not outside the house, and neither called nor rang the bell. I called and was told he was near and would call but he didn't. I called again and was told he was across the street. Consequently I was late leaving.”

Helpful Report

Posted 2 years ago

“The booking process was easy, contact from the company good but the driver was 30 minutes late which caused anxiety as we had a flight to catch.”

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Posted 2 years ago

“Pick up from Malaga airport was fabulous, lovely car and driver. The pick up to go back to the airport was terrifying, the car was battered up and had warning lights on the dashboard, the brakes were shocking and it felt like the tracking was off and he was almost wrestling the steering wheel to keep in a straight line, the driver was all over the place and very distracted. I was very scared. Would not use from Malaga again in case he picked us up. The only reason for the 2 stars is the pick up from the airport was good.”

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Posted 2 years ago

“Very poor, we has a minor crash on way to JFK. Driver never spoke a word to us always on his phone this causing the crash. Then I rang the office they told me to organise another taxi??? We are trying to catch a flight to JFK 4 cases & 4 people”

Helpful Report

Posted 2 years ago

“AVOID if you have an infant and transferring from Faro Airport. Requested a child seat at an additional cost and received a confirmation email. Transfer vehicle arrived and only a booster seat for 5 years and upwards was available. Was told by driver that they don't have infant seats. Had to hold my son in my arms for the 40 minute transfer which is both dangerous and illegal.”

Helpful Report

Posted 2 years ago

“I wouldn't recommend this company, booked to go from the airport to the apartment. Are flight was delayed and was ment to be guaranteed the driver would wait upto an hour! I contacted the driver to say we would be a little late and I got a reply saying he cant wait! They did send another driver once I contacted the manager. Bit had to pay another 30€. Then on our return the driver was late, couldn't get hold of him had to phone the manager again! We booked our taxi at 7am and they managed to get one to us at 7.45am we was flighing at 9.30 so nearly missed our flight! Only good thing was the manager did answer the phone and was a little helpful.”

Helpful Report

Posted 2 years ago

“Price - competitive Car - not as described. We paid extra for a 6 seater mini van and got a large 6 seater car instead. Lucky there was only 4 people with 2 suitcases. It would never have fitted 6 comfortably! Main issues were with driver. Hard to find at pickup. Noticed his sat nav address was not correct hotel so we corrected him, or at least attempted to. He told us they were the same and asked the street name to which we showed him the address on our phone and he said it again it was the same - dropped us at incorrect hotel. Had to get a bus to other hotel. The drive was also a lot longer than shown when booked, which we realised the following day he took the non toll roads. We enquired at hotel to which they confirmed tolls were around €4.50 only. So for return I messaged to say it was incorrect hotel and when he pulled up to correct hotel and got out, his first comment was blaming us for getting the incorrect hotel, as if we should know which is which on our first trip to portimao. We asked can he take the toll roads return to which he replied only if we pay for them, but he couldn't take card and we had no cash on us. I'd say he burnt more fuel going the non toll roads - completely pointless. He then started saying things like it's mother's day and I've still got up for you early etc. To make.it sound like he was doing us a favour - we were paying customers. All in all the car and driver was not acceptable at all. Due to this, I will not be using this website in the future if this is what they are providing. Disappointed. 2 stars as the driver actually arrived and brought us both ways, even if we didn't make it to correct location on 1 of the trips.”

Helpful Report

Posted 2 years ago

“Driver and car no issues. People at the airport quiet ignorant, "stand over there and wait" we were told abruptly. After 20 mins waiting we asked how long more and again were told "we wait for one more person l, stand over there and wait'. Bad first impression.”

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Posted 2 years ago

“Awful company. Driver didn’t arrive to return transfer, rude on the phone putting the phone down twice. After waiting another 25 minutes still no driver had to get a taxi to the airport instead. Costing another €40 on top of €70 already paid for transfer ! Making us 45 minutes behind schedule & just making final call for our flight. Totally unreliable, not what you want at 4:30am with 2 young children”

Helpful Report

Posted 2 years ago

“Strongly advice not to use this company. Our return transfer didn’t turn up at the hotel at allocated time , waited 10 minutes then rang the emergency number was told someone would be on the way then had the phone put down on me. Waited another 20 Minutes still no one came, rang back to have the phone put down on me again. Not what you need at 4:30 am with 2 young children. The hotel had to ring us a taxi. Costing another €40. Only just making it to our flight on the final call. I’ve emailed to complain & asked for part refund & also been ignored.”

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Posted 2 years ago

Airports Taxi Transfers is rated 4.8 based on 54,558 reviews