Airports Taxi Transfers Reviews

Name: Airports Taxi Transfers
Address: 115 The Beaux Arts Building, 10-18 Manor Gardens, London, London
Rating: 4.77

4.8 Rating 54,511 Reviews

95 %

of reviewers recommend Airports Taxi Transfers

Company Reviews

Metrics

Info

4.8

Based on 54,511 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

+44 20 3529 6710

Location:

115 The Beaux Arts Building,
10-18 Manor Gardens,
London
London
N7 6JT

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We had an advance reservation coming from the USA. The driver was not there to greet us. When we called to ask where the driver was we had to wait for a call back. By the time we received a call back and our driver arrived we had been waiting 30 minutes. The entire purpose of arranging a car is to have them there when you arrive. The driver was nice enough but no apologies were offered, only excuses. Would try another service before using this service again.”

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Posted 9 months ago

“Car on time and good driver but they confirm you can pay with visa but once you get to the airport they charge you 5 euros extra to pay with your card”

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Posted 10 months ago

“TBF, we swapped WhatsApp messages as we landed, driver was 10mins away from JFK when we landed and showed up on time... Me & my family jumped in. Our journey from the airport to Times Square wasn't what we expected, or wanted. Soon our excitement turn to grim fear. He drive dangerously way under the speed limit, in any lane he wanted on all roads! Horns were papped and abused sent his way by other drivers. He took the wrong turn off his SatNav, twice - he spoke not EVEN ONE word to us in the cab... But to his friends on his phone in native language. We miraculously arrived at our hotel unscathed - which was our aim. However, the experience was truly awful.”

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Posted 10 months ago

“Driver was 30 minutes late. The manager shouted at me over the phone and hung up. He said we needed to out the landing time. But I am not the plane captain. The plane was supposed to arrive at 8, so the pick up said 8. We were out by 815. The driver arrived at 845. The manager called shouting when we asked why he's it wwiting at arrival, then hung up the phone, and blocked us in WhatsApp. Very rude.”

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Posted 10 months ago

“I was very optimistic using this company after reading their prior reviews. However, my experience ended up being very poor. I arrived to the meeting area and received a text that my driver was there. I walked the length of the area several times seeing many drivers with signs but no signs waiting for me. This cycle repeated for an entire hour. The driver claimed to be there but was not. I’m not sure if it was an issue on there companies side or the drivers side but ended up being a very bad experience as we were scheduled to leave the airport around 22:45 and ended up not departing until 23:45. I reached out to the company to ask if they can reconcile in any way and they offered only a 12 pound refund for the inconvenience. I would absolutely never use this company again, there are many other services in the area who are reputable.”

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Posted 11 months ago

“The driver communicated fine but he was not there when I arrived. I was expecting a sign with my name on it, but in fact I had to wait for HIM. Also, I booked a Mercedes E class sedan “or similar” and ended up getting a shuttle van. At this rate, I should have just hired a taxi. Not happy”

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Posted 11 months ago

“The driver was at the wrong terminal both driver and company at fault they should have checked the arrival terminal. We have to wait an extra 45 minutes after struggling to communicate.”

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Posted 1 year ago

“The driver was late, ok, i can forgive that to some extent, but the lady at the customer service was extremely rude, she actually shouted at me like crazy because I called, that is absolutely unacceptable, would never use this service again”

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Posted 1 year ago

“Very dirty taxi, so disappointed”

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Posted 1 year ago

“Booking was complicated due to insufficient options being presented on the drop-down box for Osaka. It only gave Osaka and not KIX. I have to cancel and re book . The “driver” texted me several time prior to the booking and then did not turn up for the booking!! I sourced help from another company to find out where they were. Eventually someone arrived but with no identification and really “out of sorts” Very disconcerting!! And it seems that this company in Osaka is very unreliable.”

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Posted 1 year ago

“We are waiting now 10 hours for a conformation. We have to leave to the airport within 10 hours. Information on the site was still mentioning Pending. What will happen now very early in the morning. Can we rely that it will come OK?”

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Posted 1 year ago

“Driver was 17 minutes late at pick up. He was noticeably very tired and sleepy, struggling to stay awake! Eating smelly food on the way.”

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Posted 1 year ago

“The driver was already stressed when picking up, unfortunately entry was delayed, 7 calls in a very short space of time, then the message: "I've been waiting for 1.5 hours, my shift ends now, I'm leaving" ... when booking Arrival time was asked and the driver says he was there 30 minutes BEFORE landing, WHY?? The transport took place after all and was pleasant. But same scenario when picking up for departure. The time was agreed and confirmed in writing, but I still received 8Whatsapp messages 2 hours beforehand that he wanted to pick us up 90 minutes beforehand. We then agreed in writing to 30 minutes before the agreed appointment, then the driver still arrived 45 minutes late, i.e. 15 after our first confirmed appointment... why this stress??”

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Posted 1 year ago

“Won’t use them again, I paid for a premium service for a SUV 93usd one way, I got picked up in a bmw old sedan which on there website is 63usd one way , got ripped off”

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Posted 1 year ago

“The drivers who took us to Milan and back were nice and polite, but your company is not professional because after the arrival we waited for the car for more than 45 minutes because the first driver left after 40 minutes after the arrival (although in the conditions is waiting 60 minutes) we waited for the luggage and your employee told that drover called us but I did not have any phone call mixed. And next driver arrived in 45 minutes. When we left the hotel we had ordered a Mercedes Benz E class vehicle and a Volkswagen Passat came for us, when we contacted you no one responded we simply paid for something we did not get”

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Posted 1 year ago

“Prepare to pay more! The 60 minutes waiting time starts from the moment your plane touches down. With taxiing, deboarding, Passport Control and collecting baggage, it's unlikely you'll get to your transfer within 60 minutes, meaning additional charges start which have to be paid before they will send the car. Common sense really needs to be applied!”

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Posted 1 year ago

“15 minutes prior to pickup time for transfer to International flight in Paris the driver advised us by text that he was going to be 10 minutes late. We therefore contacted Uber vans who were there to collect us ontime and get us to the airport as planned. After leaving in the Uber the driver for Airport Taxi Transfers again text to say he had made up time and would only be 5 minutes late (but we had already left in the Uber and had advised him of same). This company subsequently charged my card for the service and told me we had cancelled inside 24 hours and therefore had to pay. They wrote to me and pointed out that it was MY responsibility to book and allow enough time for their company to arrive late !!!!!. How much time should I allow for your lateness ? 5 minutes ? 10 minutes? 30 minutes ?. How ridiculous. With the current apps that advise drivers of traffic delays there should be very FEW reasons why a driver is unexpectedly delayed. Not surprisingly this is the same driver that failed to show up for a previous arranged booking via this company (Driver name is Brahms) for a booking from Paris CDG to Champs Elysee and instead sent another crappy vehicle (without advising us of change of car or driver). Anyway, yes you have perhaps the legal right to take the fare without providing the service but you have lost a customer for good over 87 Euro. Have been travelling around the world for last 6 weeks and found www.twelvetransfers.com and connectotransfers.com to provide better class of vehicles, more friendly drivers and more reliable service. Even Uber had higher standard vehicles with a cost per transfer that is approx 25% less than what we paid Airport Taxi Transfers. FYI we used Airporttaxitransfers.com in both Ireland and Paris and found the quality of the drivers they use to be substandard in many respects.”

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Posted 1 year ago

“The booking process is simple and easy. The driver was polite and the drive home to Abu Dhabi from Dubai was peaceful and smooth. Unfortunately, my flight was delayed and arrived late. I waited over an hour for my luggage to arrive on the luggage belt. I had been in transit for almost 24 hours and the company told me they have a waiting period and will have to leave soon. While I understand that, tourists and residents of Abu Dhabi/Dubai might be better off getting a regular taxi. This one is pre-paid, so if something happens to delay you, you’ll have to find another way home and lose out on whatever money you spend booking.”

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Posted 1 year ago

“Just a reminder for everyone. It is cancellable within 24 hours of booking but you do not get your full amount back. They did not specify it upfront but they said they placed it in their Terms and Conditions - which is not a good way to do it because travelers are looking for rental cars that are cancellable , they will not have time to read the Terms and Conditions so I found this sneaky. I requested it to be cancelled but did not get full refund. Emailed support and they said they stated it in their terms and conditions - Please note that credit/debit card processing fees (1.4% - 2.9%) charged by our payment processing partner Stripe.com are non-refundable when you cancel your reservation.”

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Posted 1 year ago

“The driver was so mean when he knew I was from an Asian country. I don't know what's wrong and he was calling his co-taxi drivers and started laughing. When I arrived at my destination, I asked to pay by scan and he tapped the seat where the scan code was located and asked me for 600 baht even though my payment was supposed to be less than 500 (I don't have any baggage, just a small shoulder bag so, I don't have to pay for any extra charges). He was hurrying me to pay and asked if I really had money and then laughed. Hello, Mr. 6501020! I hope you did sleep well.”

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Posted 1 year ago

Airports Taxi Transfers is rated 4.8 based on 54,511 reviews